innRoad Pricing, Features, Reviews & Comparison of Alternatives

innRoad

Complete hotel management solution with anytime cloud access

4.54/5 (196 reviews)

innRoad overview

What is innRoad?

innRoad is an all-in-one, cloud-based property management system specifically designed to improve efficiency and raise the revenue of independent hoteliers. Promising anytime access that supports multiple locations, innRoad keeps data safe with encryption and boasts PCI-compliant credit card processing. Property managers and staff are then able to centrally administer core hotel operations including the checking in and out of guests, processing reservations of all kinds, assigning rooms and also tracking guest requests. Room maintenance work and housekeeping tasks can be logged, while wholly automating the billing process.

innRoad also streamlines and expands the marketing of hotel business by accepting reservations from online travel agents automatically. A commission-free, mobile-ready booking engine connects directly to the hotel PMS to improve global market visibility. Additionally, innRoad places emphasis on reporting capabilities thanks to customizable options across housekeeping, accounts, night audit, merchant transactions, ledger balances and more. Hundreds of data fields can be filtered to configure each around the specific property, giving hotel managers an up-to-date snapshot of business performance.
www.innroad.com

Pricing

Starting from
$200/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
innRoad screenshot: The commission-free booking engine improves market visibility by directing online reservations into the PMS What is innRoad?innRoad screenshot: The mobile-ready booking engine lists hotel services, prices and availability with global online travel agentsinnRoad screenshot: Reservations can be created within the system, allocating rooms and processing group bookings innRoad screenshot: The Reservations tab provides search capabilities to query bookings, create new ones or perform bulk actions on existing recordsinnRoad screenshot: The Tape Chart provides a coded chart for visualizing room allocations and booking blocksinnRoad screenshot: The innCenter dashboard-like hub provides anywhere, anytime secured access to operations across multiple properties

innRoad user reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.4
  4.4
  4.7
Carla Blizzard

Customer Service Is The BEST!!!

Used daily for 1-2 years
Reviewed 2017-12-06
Review Source: Capterra

It was an easy transition from our previous pms. Customer support is excellent.

Pros
The system was really easy to learn and easy to train. I love the immediate customer support response. I can email an issue over and I usually get a call right away. I am very happy with the choice we made.

Cons
We did have some hiccups in the beginning but we worked them out. There are some more detailed reports I'd like to be able to get and maybe speed it up some but I know they are still working on it. Overall great for our property.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Baris Gencoglu

Once great PM solution with a great customer service

Used daily for 1-2 years
Reviewed 2020-11-21
Review Source: Capterra

InnRoad needed a alot of training for our staff to be able to be used with its full capability for the beginners who are not familiar with multiple channel management softwares. Customer care representatives are responsive and smart at solving the problems we have faces so far.

Pros
Customer service representatives are pretty familiar with each module of Innroad as if they are a real user of the platform so that they can understand our problems and figure out solutions about the side effects along with the major aspects of the problem that our officials counter. OTA integrations works flowlessly and the updates we have pushed are reflected to all the integrated platforms without delay.

Cons
If you are familiar with the multiple channel management programs like me it is easy to understand the workflow of the platform however for the inexperienced staff we needed a alot of training to get them used to use the platform with all capabilities. I needed to eaither assist them manually or direct them to the customer care representatives which is not good for a successful product like Innroad.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kelly Combs

inroad software review

Used daily for 2+ years
Reviewed 2016-12-14
Review Source: Capterra

Overall the new software is an improvement over the previous, and ever-changing version. Many more user-friendly features have been added that make it more natural for the average computer user (who, like me, may not spend gobs of time sitting at a desk with a computer) to use. I think the biggest issue I have with the new software is that the color scheme makes little sense. This has not been an improvement. The previous version was simpler for the mind to comprehend, in terms of what the colors meant. For instance, when, on the tape chart, a guest checked out, on the old system one could clearly and logically understand that the "grayed out" color meant guest had departed. Now, the colors actually get brighter and more colorful at check-out, and the association with activity, at least for this 59 year-old, is lost. But I will say the customer support is fantastic. InnRoad has always been easy to access and helpful, and that is why after 7 years with our two Inns we have not changed.

Pros
Ease of use, now, with things like being able to "right click", and being able to check out multiple rooms at one time, etc..

Cons
I mentioned previously I do not like the color scheme. It makes things more confusing. I think tape chart is now too confusing and too many items included on each "room". Also, and this is the most important issue I have, is that at least HALF the time I go onto inroad, no matter which browser I am using, I am not permitted to scroll in the tape chart. It is very frustrating. I have called for help and as always inroad personnel have been very helpful, but it keeps happening over and over again.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Laura Dow

I am very happy with my choice

Used daily for less than 6 months
Reviewed 2021-01-11
Review Source: Software Advice

I could not be happier. I am very glad I chose innRoad.

Pros
I chose innRoad because it seemed easy to use with lots of features and they offered customer service via telephone. Every time I have called (only a few times since we started a couple of months ago) I received excellent service with all of my questions answered and issues resolved. This is so different from the last company I used. I have not used the software long enough to make a complete evaluation, but so far, so good. I am looking forward to a great 2021 season with innRoad!

Cons
Although the software seemed very easy to use and intuitive, I am still getting used to it. I'm still in the learning phase so things seem complicated but with great customer support, I am moving along quickly. We are closed for the season so it's really slow but a great time to learn.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tammy Waliczek

Love this Product!

Used daily for 2+ years
Reviewed 2020-06-24
Review Source: Software Advice

Innroad has been very responsive to the needs of the user. As a user if the product was not able to perform a particular function i was able to submit it as an possible future upgrade to be reviewed. The last update that was done handled several of the additional functions I wanted to see in the software. My experience has been great and I have had very little issues.

Pros
Innroad was great with the set-up. They worked closely with me to make sure they set the product up correctly right from the beginning. The data transfer went smoothly as well. I like that if I want to make changes to the initial set up it is very user friendly for me to make changes myself. The visual is excellent to see the status of our hotel at a glance.

Cons
There is always something more that you want from a software just because every business is unique. I find that Innroad does look for solutions to these problems. The only function the system cannot perform for me at this time is to allow a guest to not only book a room online but to be able to book other rental equipment that has a limited supply. The software assumes that other rental equipment has an unlimited supply.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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innRoad pricing

Starting from
$200/month
Pricing options
Subscription
Free trial
View Pricing Plans

Pricing starts from $200 per month, contact for a personalized quote.

innRoad features

Automatic Notifications
Credit Card Processing
Reservations Management
Room Booking

API (84 other apps)
Activity Dashboard (79 other apps)
Availability Management (61 other apps)
Billing & Invoicing (65 other apps)
Booking Management (153 other apps)
Calendar Management (99 other apps)
Channel Management (77 other apps)
Discount Management (53 other apps)
Electronic Payments (76 other apps)
Inventory Management (67 other apps)
Invoice Management (64 other apps)
Online Booking Integration (92 other apps)
Price Management (63 other apps)
Promotions Management (60 other apps)
Reporting & Statistics (105 other apps)
Third Party Integration (77 other apps)

Videos and tutorials

Additional information for innRoad

Key features of innRoad

  • Catering
  • GDS / OTA integration
  • Inventory management
  • Online booking
  • Point of Sale (POS)
  • Travel agent bookings
  • Booking notes
  • Guest management
  • Single / group reservations
  • Housekeeping scheduling
  • Multiple rate plans
  • Online booking
  • Payment processing
  • Onsite payment processing
  • Revenue reporting
  • Third party booking
  • Vacation rental
  • Administrative tools
  • Extended stay
  • Multi-property
  • Centralized Management
  • Front office management
  • Daily data backups
  • Automatic confirmation emails
  • Process credit cards
  • Customizable report options
  • Filtered reports
  • Support for mobile access
  • Support multiple properties
  • Reservation search function
  • Call center add-on available
  • PCI compliant data security
  • Take bookings from OTA's
  • Automated billing tools
  • Assign rooms and check-in
  • Track room maintenance
  • Online booking engine
View All Features

Benefits

innRoad is a singular cloud-based PMS solution that integrates a booking engine, global distribution system and revenue manager in one system, to save time and raise revenue.

Run essential hotel operations for multiple properties and from anywhere with centralized tools for processing reservations, checking guests in/out and administering housekeeping duties.

Encrypted data transmission keeps business data safe, while the PCI-compliant system ensures that credit card processing capabilities are secured.

Improve marketplace visibility with the ability to accept international reservations from online travel agents, thanks to the integrated booking engine.

Choose from hundreds of customizable reports pre-built to support every aspect of hotel business performance, all of which can be filtered to reflect individual properties.