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Award-winning property management system
innRoad's award-winning property management system is trusted by thousands of hoteliers across the globe. This all-in-one, cloud-based system is specifically designed to improve efficiency, raise occupancy, and increase revenue for properties of all sizes. innRoad's all-in-one software includes reservation management, a high-converting booking engine, channel management with connections to 100's of OTAs, credit-card processing, and revenue management tools.
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Platforms supported
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Value for money
4.4
/5
221
Starting from
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Value for money contenders
Overall Rating
4.5
/5
221
Positive reviews
151
50
11
4
5
Overall rating contenders
Dave D.
Hospitality, 11-50 employees
Used daily for 2+ years
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We've been using InnRoad for almost three years now. We've used three PMS/reservation systems over the last 12 years and this is by far the best we've used. As you work with them they will help you to build a better marketing presence and to optimize your mix of direct bookings on your site versus relying on third party reservation systems with high commission costs
Reliable and comprehensive reservation system for your own website and to automate and integrate connections to take reservations from third party reservation systems. Haven't encountered any over/under booking issues. We were able to set up packages and bundles to implement different rate structures and strategies (room only, bed & breakfast etc). Customer support is quite capable and impressive given the large number of smaller businesses they're serving and supporting.
User interfaces cram a lot of capability onto each screen by using small and somewhat cryptic graphical icons with limited or in some cases, no text. In the long run, this is a good thing, because it facilitates powerful quick navigation.. but, in the early going it adds to the learning curve to remember what the icons mean. But this is a MINOR issue and can be overcome fairly quickly.
Robert B.
Hospitality, 11-50 employees
Used daily for 2+ years
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When I first got innroad a few years ago I found the software to be a little slow but over the last year they have improved that and I have no complaints I find the customer serviced to be very available when I need them and any problems small or large they fix immediately.
The thing I like most about innroad is the software is very easy to understand and easy to train people. The tape chart offers a lot of different things and is very self-explanatory with its color codes and reference guide available at any time.
When I first got innroad a few years ago I found the software to be a little slow but over the last year they have improved that and I have no complaints
Kelly C.
Hospitality, self-employed
Used daily for 2+ years
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Overall the new software is an improvement over the previous, and ever-changing version. Many more user-friendly features have been added that make it more natural for the average computer user (who, like me, may not spend gobs of time sitting at a desk with a computer) to use. I think the biggest issue I have with the new software is that the color scheme makes little sense. This has not been an...
Ease of use, now, with things like being able to "right click", and being able to check out multiple rooms at one time, etc..
I mentioned previously I do not like the color scheme. It makes things more confusing. I think tape chart is now too confusing and too many items included on each "room". Also, and this is the most important issue I have, is that at least HALF the time I go onto inroad, no matter which browser I am using, I am not permitted to scroll in the tape chart. It is very frustrating. I have called for help and as always inroad personnel have been very helpful, but it keeps happening over and over again.
Michael R.
Hospitality, 1-10 employees
Used daily for 1-2 years
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I am very impressed that I have a full property management system with back office accounting for a monthly fee and no investment. It includes a booking engine and mobile app, allowing me to have a system that compares in many ways to the property management systems of the industry giants.
The system is full of options but easy to use. Training and trainers are thorough and knowledgeable about system and patient throughout the process. They are very fast and can get you up and running quickly. Support is around the clock and case workers are there to assist with guidance. There online tools and tutorials
I signed up too early and should have waited to implement as I opened much later. Very impressive sales experience that took awhile to regain my confidence during implementation. Certain limitations, such as multiple persons in one room are not very well managed. The work around to get two names in one room is not acceptable as it alters the contact/billing information and eliminates the possibility of different prefixes for two individuals and the contact is associated with the payment processing. There are limitations to the marketing sources and sub-sources that need to be corrected, as they were clearly intended for use and were used by the first operators one can see.
sofia w.
Hospitality, 1-10 employees
Used daily for 2+ years
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We have been with Innroads through several incarnations, and we are happy we stuck it out and are where we are. The systems are super cross-referenced and allow us to navigate all sorts of reservations, from daily to weekly, to extended and groups. Thank you all!
Innroads just implemented 2 chart upgrades which make the chart much more intuitive, end-user friendly and easy to check on reservations. We welcome the constant improvements, and welcome the efforts to add features and cross-referencing. Some of Innroads customer service agents are excellent and know how to address issues on the spot - always a delight and happy to have certain agents on the phone.
Some minor suggestions: we are waiting for a code change to ensure we do not close out a reservation with an neg/pos balance. We envision a color change when checking out so that staff and audit is alerted to the open balance. Another suggestion is to ensure that the night tech team is trained enough to understand the issue at hand.
innRoad has the following pricing plans:
Free Trial: Available
Q. Who are the typical users of innRoad?