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Hotel Management, Simplified. Get Started Today!

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innRoad Pricing, Features, Reviews and Alternatives

innRoad FAQs

Q. What type of pricing plans does innRoad offer?

innRoad has the following pricing plans:
Free Trial: Available

These products have better value for money


Q. Who are the typical users of innRoad?

innRoad has the following typical customers:
Mid Size Business, Small Business


Q. What languages does innRoad support?

innRoad supports the following languages:
English


Q. Does innRoad offer an API?

No, innRoad does not have an API available.


Q. What level of support does innRoad offer?

innRoad offers the following support options:
Chat, 24/7 (Live rep), Phone Support, Email/Help Desk, FAQs/Forum

innRoad product overview

What is innRoad?

innRoad's award-winning property management system is trusted by thousands of hoteliers across the globe. This all-in-one, cloud-based system is specifically designed to improve efficiency, raise occupancy, and increase revenue for properties of all sizes. innRoad's all-in-one software includes reservation management, a high-converting booking engine, channel management with connections to 100's of OTAs, credit-card processing, and revenue management tools.

Key benefits of using innRoad

  • innRoad is a singular cloud-based PMS solution that integrates a booking engine, global distribution system and revenue manager in one system, to save time and increase revenue.


  • Run essential hotel operations for multiple properties and from anywhere with centralized tools for processing reservations, checking guests in/out and administering housekeeping duties.


  • Encrypted data transmission keeps business data safe, while the PCI-compliant system ensures that credit card processing capabilities are secured.


  • Improve marketplace visibility with the ability to accept international reservations from online travel agents, thanks to the integrated booking engine.


  • Choose from hundreds of customizable reports pre-built to support every aspect of hotel business performance, all of which can be filtered to reflect individual properties.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    24/7 (Live rep)
    Phone Support
    Email/Help Desk
    FAQs/Forum

    Training options

    Documentation
    Live Online
    Webinars
    In Person
    Videos

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    innRoad pricing information

    Value for money

    4.4

    /5

    224

    Starting from

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    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    innRoad features

    Functionality

    4.4

    /5

    224

    Total features

    56

    6 categories

    Most valued features by users

    Reservations Management
    Online Booking
    Booking Management
    Third-Party Integrations
    Activity Dashboard
    Reporting & Statistics
    Reporting/Analytics
    Calendar Management

    Functionality contenders

    innRoad users reviews

    Overall Rating

    4.5

    /5

    224

    Positive reviews

    91

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.84/10
    Rating distribution

    5

    4

    3

    2

    1

    153

    51

    11

    4

    5

    Pros
    It has been very easy to learn how to operate and the ability to run instant reports is great for tracking sales and growth.
    InnRoad is constantly improving their modules to better fit the needs of the hospitality industry. Their customer service is well trained and fantastic to respond quickly and effectively.
    Overall, I have enjoyed working with this company, I feel that they have been responsive to my suggestions on how to improve, their customer service is usually spot on.
    Cons
    Somehow a little hard to use. Sometime glitches make system log out without any warning and one can loose work.
    At times the wait is very long and frustrating. There are also some language problems but those are really made worse by poor hearing on my part despite hearing aids.
    Since the last update it is very confusing and difficult to use. It’s unclear and overly complicated.

    Overall rating contenders

    RB
    AvatarImg

    Robert B.

    Hospitality, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Easy software to use and understand

    Reviewed 2 years ago

    When I first got innroad a few years ago I found the software to be a little slow but over the last year they have improved that and I have no complaints I find the customer serviced to be very available when I need them and any problems small or large they fix immediately.

    Pros

    The thing I like most about innroad is the software is very easy to understand and easy to train people. The tape chart offers a lot of different things and is very self-explanatory with its color codes and reference guide available at any time.

    Cons

    When I first got innroad a few years ago I found the software to be a little slow but over the last year they have improved that and I have no complaints

    MR
    AvatarImg

    Michael R.

    Hospitality, 1-10 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Very comprehensive system with great functionality

    Reviewed 6 years ago

    I am very impressed that I have a full property management system with back office accounting for a monthly fee and no investment. It includes a booking engine and mobile app, allowing me to have a system that compares in many ways to the property management systems of the industry giants.

    Pros

    The system is full of options but easy to use. Training and trainers are thorough and knowledgeable about system and patient throughout the process. They are very fast and can get you up and running quickly. Support is around the clock and case workers are there to assist with guidance. There online tools and tutorials

    Cons

    I signed up too early and should have waited to implement as I opened much later. Very impressive sales experience that took awhile to regain my confidence during implementation. Certain limitations, such as multiple persons in one room are not very well managed. The work around to get two names in one room is not acceptable as it alters the contact/billing information and eliminates the possibility of different prefixes for two individuals and the contact is associated with the payment processing. There are limitations to the marketing sources and sub-sources that need to be corrected, as they were clearly intended for use and were used by the first operators one can see.

    KC
    AvatarImg

    Kelly C.

    Hospitality, self-employed

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    inroad software review

    Reviewed 8 years ago

    Overall the new software is an improvement over the previous, and ever-changing version. Many more user-friendly features have been added that make it more natural for the average computer user (who, like me, may not spend gobs of time sitting at a desk with a computer) to use. I think the biggest issue I have with the new software is that the color scheme makes little sense. This has not been an...

    Pros

    Ease of use, now, with things like being able to "right click", and being able to check out multiple rooms at one time, etc..

    Cons

    I mentioned previously I do not like the color scheme. It makes things more confusing. I think tape chart is now too confusing and too many items included on each "room". Also, and this is the most important issue I have, is that at least HALF the time I go onto inroad, no matter which browser I am using, I am not permitted to scroll in the tape chart. It is very frustrating. I have called for help and as always inroad personnel have been very helpful, but it keeps happening over and over again.

    MP
    AvatarImg

    Michael P.

    Hospitality,

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Easy to adjust to

    Reviewed 9 years ago
    Pros

    Although it is frustrating, I like that Inn Road allows one step to be completed at a time and you cannot proceed unless everything is done correctly. Working in a fast pace environment with hospitality a lot of things can be forgotten or overlooked because we multi-task upon multi-tasking. I've done so myself plenty of times, but the program is built to allow things to be done correctly the first time by having all the proper areas filled out. This way it limits the time one could waste backtracking to find a mistake made towards the beginning of the process or even at the beginning of the month.

    Cons

    The thing that I least like about Inn Road is that users can delete/void items that were done on a previous day and it can alter number totals for the MTD. The rule of thumb is to never change anything in the past!! Always do everything in real time and the date coincide with the date that the correction is being made; It is very important. To explain, an associate deleted the first night room charge...

    Vendor response

    Hi Michael, I’m sorry you have encountered this. There actually is a quick way to ensure that users cannot void or delete things done on the previous day. I’ve passed along your information to our support team who will be reaching out shortly to assist you.

    sw
    AvatarImg

    sofia w.

    Hospitality, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    huge improvements in coding and intuitive application

    Reviewed 6 years ago

    We have been with Innroads through several incarnations, and we are happy we stuck it out and are where we are. The systems are super cross-referenced and allow us to navigate all sorts of reservations, from daily to weekly, to extended and groups. Thank you all!

    Pros

    Innroads just implemented 2 chart upgrades which make the chart much more intuitive, end-user friendly and easy to check on reservations. We welcome the constant improvements, and welcome the efforts to add features and cross-referencing. Some of Innroads customer service agents are excellent and know how to address issues on the spot - always a delight and happy to have certain agents on the phone.

    Cons

    Some minor suggestions: we are waiting for a code change to ensure we do not close out a reservation with an neg/pos balance. We envision a color change when checking out so that staff and audit is alerted to the open balance. Another suggestion is to ensure that the night tech team is trained enough to understand the issue at hand.

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