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innRoad Pricing, Features, Reviews and Alternatives
innRoad product overview
What is innRoad?
innRoad's award-winning property management system is trusted by thousands of hoteliers across the globe. This all-in-one, cloud-based system is specifically designed to improve efficiency, raise occupancy, and increase revenue for properties of all sizes. innRoad's all-in-one software includes reservation management, a high-converting booking engine, channel management with connections to 100's of OTAs, credit-card processing, and revenue management tools.
Key benefits of using innRoad
Typical customers
Platforms supported
Support options
Training options
innRoad pricing information
innRoad features
Functionality
4.4
/5
217
Total features
56
5 categories
Functionality contenders
innRoad users reviews
Overall Rating
4.5
/5
217
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.86/10
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Overall rating contenders
Carla B.
Verified reviewer
Used daily for 1-2 years
Review source
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It was an easy transition from our previous pms. Customer support is excellent.
The system was really easy to learn and easy to train. I love the immediate customer support response. I can email an issue over and I usually get a call right away. I am very happy with the choice we made.
We did have some hiccups in the beginning but we worked them out. There are some more detailed reports I'd like to be able to get and maybe speed it up some but I know they are still working on it. Overall great for our property.
Adam C.
Hospitality, 11-50 employees
Used daily for 6-12 months
Review source
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We've improved our inventory management process tremendously. Before innRoad, we were spending countless hours making sure our available inventory was up to date and accurate. With innRoad, I can monitor the inventory from my mobile devices and make any quick necessary changes at any time. The alerts and auto-update features are great and work well if you have not manually adjusted any rates. I would like to be able to have more than one travel agent % set up.
How easy it is to get in contact with customer support. They are always available by email or phone and ready to help. The support team is very knowledgeable and usually able to assist right away.
I feel the system can run a little slow sometimes. I've come across certain issues which can't be explained by support as to why they happened or what to do to prevent them in the future. Again, support always helps resolve these issues quickly.
Jeremy J.
Hospitality, 11-50 employees
Used daily for 2+ years
Review source
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Very poor. Management doesn't follow up and they think I have nothing but time to sit at my phone and wait for return calls. They don't take suggestions. They did a report "update" and it is no longer formatted to be printed. They do not vet their updates. The system is very slow and you get the wheel of death. We had a seasonal worker quit because Innroad constantly had errors and made her look bad....
It's very simple. It was very automated. highlight was. With updates now you are clicking more and more. Now to add a new guest to the reservation you have to click add guest. Prior it was on the same screen.
They have no clue what hotel operators need to thrive in the industry and fail to release any updates. During a pandemic you would think they would develop contactless check-in. They do nothing to allow hoteliers to drive the bottom line using technology.
Robert B.
Hospitality, 11-50 employees
Used daily for 2+ years
Review source
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When I first got innroad a few years ago I found the software to be a little slow but over the last year they have improved that and I have no complaints I find the customer serviced to be very available when I need them and any problems small or large they fix immediately.
The thing I like most about innroad is the software is very easy to understand and easy to train people. The tape chart offers a lot of different things and is very self-explanatory with its color codes and reference guide available at any time.
When I first got innroad a few years ago I found the software to be a little slow but over the last year they have improved that and I have no complaints
Jimmy R.
Hospitality, 11-50 employees
Used daily for 2+ years
Review source
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innRoad is always willing to help us through issues. Overall, we have had a very good experience.
Tape chart functions are very good. Group bookings are pretty easy. Good visibility for room inventory and availability
innRoad does not seamlessly integrate with our credit card merchant. It used to, but a couple of years ago they stopped supporting our merchant services and have since tried hard to get us to use their own merchant services. We don't like being pigeon-holed.
innRoad FAQs and common questions
Q. What type of pricing plans does innRoad offer?
innRoad has the following pricing plans:
Starting from: $150.00/month
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of innRoad?
innRoad has the following typical customers:
Freelancers, Mid Size Business, Small Business
Q. What languages does innRoad support?
innRoad supports the following languages:
English
Q. Does innRoad support mobile devices?
innRoad supports the following devices:
Android, iPad, iPhone
Q. Does innRoad offer an API?
No, innRoad does not have an API available.
Q. What level of support does innRoad offer?
innRoad offers the following support options:
Chat, 24/7 (Live rep), Phone Support, Email/Help Desk
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