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innRoad Pricing, Features, Reviews and Alternatives

innRoad product overview

Price starts from

150

Per month

Per Feature

What is innRoad?

innRoad's award-winning property management system is trusted by thousands of hoteliers across the globe. This all-in-one, cloud-based system is specifically designed to improve efficiency, raise occupancy, and increase revenue for properties of all sizes. innRoad's all-in-one software includes reservation management, a high-converting booking engine, channel management with connections to 100's of OTAs, credit-card processing, and revenue management tools.

Key benefits of using innRoad

  • innRoad is a singular cloud-based PMS solution that integrates a booking engine, global distribution system and revenue manager in one system, to save time and raise revenue.


  • Run essential hotel operations for multiple properties and from anywhere with centralized tools for processing reservations, checking guests in/out and administering housekeeping duties.


  • Encrypted data transmission keeps business data safe, while the PCI-compliant system ensures that credit card processing capabilities are secured.


  • Improve marketplace visibility with the ability to accept international reservations from online travel agents, thanks to the integrated booking engine.


  • Choose from hundreds of customizable reports pre-built to support every aspect of hotel business performance, all of which can be filtered to reflect individual properties.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    24/7 (Live rep)
    Phone Support
    Email/Help Desk

    Training options

    Documentation
    Live Online
    Webinars
    In Person

    innRoad pricing information

    Value for money

    4.4

    /5

    217

    Starting from

    150

    Per month

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    innRoad features

    Functionality

    4.4

    /5

    217

    Total features

    56

    5 categories

    Most valued features by users

    Reservations Management
    Online Booking
    Booking Management
    Reporting & Statistics
    Activity Dashboard
    Third Party Integrations
    Calendar Management
    Reporting/Analytics

    Functionality contenders

    innRoad users reviews

    Overall Rating

    4.5

    /5

    217

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.86/10
    Rating distribution

    5

    4

    3

    2

    1

    149

    49

    10

    4

    5

    Pros
    InnRoad is constantly improving their modules to better fit the needs of the hospitality industry. Their customer service is well trained and fantastic to respond quickly and effectively.

    SS

    Sherie S.

    Overall, I have enjoyed working with this company, I feel that they have been responsive to my suggestions on how to improve, their customer service is usually spot on.

    ES

    ELLEN S.

    The sales team was super helpful even in showing my mom who is the owner that we would actually be saving time and money by going with a program like there.

    AW

    Alyssa W.

    Cons
    Somehow a little hard to use. Sometime glitches make system log out without any warning and one can loose work.

    DS

    Dave S.

    At times the wait is very long and frustrating. There are also some language problems but those are really made worse by poor hearing on my part despite hearing aids.

    JK

    Jules K.

    Since the last update it is very confusing and difficult to use. It’s unclear and overly complicated.

    LJ

    Lucy J.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Customer Service Is The BEST!!!

    Reviewed 4 years ago

    It was an easy transition from our previous pms. Customer support is excellent.

    Pros

    The system was really easy to learn and easy to train. I love the immediate customer support response. I can email an issue over and I usually get a call right away. I am very happy with the choice we made.

    Cons

    We did have some hiccups in the beginning but we worked them out. There are some more detailed reports I'd like to be able to get and maybe speed it up some but I know they are still working on it. Overall great for our property.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Very Happy!

    Reviewed 2 months ago

    We've improved our inventory management process tremendously. Before innRoad, we were spending countless hours making sure our available inventory was up to date and accurate. With innRoad, I can monitor the inventory from my mobile devices and make any quick necessary changes at any time. The alerts and auto-update features are great and work well if you have not manually adjusted any rates. I would like to be able to have more than one travel agent % set up.

    Pros

    How easy it is to get in contact with customer support. They are always available by email or phone and ready to help. The support team is very knowledgeable and usually able to assist right away.

    Cons

    I feel the system can run a little slow sometimes. I've come across certain issues which can't be explained by support as to why they happened or what to do to prevent them in the future. Again, support always helps resolve these issues quickly.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Save your Money

    Reviewed 3 months ago

    Very poor. Management doesn't follow up and they think I have nothing but time to sit at my phone and wait for return calls. They don't take suggestions. They did a report "update" and it is no longer formatted to be printed. They do not vet their updates. The system is very slow and you get the wheel of death. We had a seasonal worker quit because Innroad constantly had errors and made her look bad....

    Pros

    It's very simple. It was very automated. highlight was. With updates now you are clicking more and more. Now to add a new guest to the reservation you have to click add guest. Prior it was on the same screen.

    Cons

    They have no clue what hotel operators need to thrive in the industry and fail to release any updates. During a pandemic you would think they would develop contactless check-in. They do nothing to allow hoteliers to drive the bottom line using technology.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Easy software to use and understand

    Reviewed a month ago

    When I first got innroad a few years ago I found the software to be a little slow but over the last year they have improved that and I have no complaints I find the customer serviced to be very available when I need them and any problems small or large they fix immediately.

    Pros

    The thing I like most about innroad is the software is very easy to understand and easy to train people. The tape chart offers a lot of different things and is very self-explanatory with its color codes and reference guide available at any time.

    Cons

    When I first got innroad a few years ago I found the software to be a little slow but over the last year they have improved that and I have no complaints

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Easy to use, less-sophisticated, good price

    Reviewed a month ago

    innRoad is always willing to help us through issues. Overall, we have had a very good experience.

    Pros

    Tape chart functions are very good. Group bookings are pretty easy. Good visibility for room inventory and availability

    Cons

    innRoad does not seamlessly integrate with our credit card merchant. It used to, but a couple of years ago they stopped supporting our merchant services and have since tried hard to get us to use their own merchant services. We don't like being pigeon-holed.

    innRoad FAQs and common questions

    Q. What type of pricing plans does innRoad offer?

    innRoad has the following pricing plans:
    Starting from: $150.00/month
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of innRoad?

    innRoad has the following typical customers:
    Freelancers, Mid Size Business, Small Business


    Q. What languages does innRoad support?

    innRoad supports the following languages:
    English


    Q. Does innRoad support mobile devices?

    innRoad supports the following devices:
    Android, iPad, iPhone


    Q. Does innRoad offer an API?

    No, innRoad does not have an API available.


    Q. What level of support does innRoad offer?

    innRoad offers the following support options:
    Chat, 24/7 (Live rep), Phone Support, Email/Help Desk

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