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Little Hotelier vs eviivo Comparison

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Overview

Category Leaders

Little Hotelier is the one property management system that makes it easy to manage your property, connect to channels, convert...

Category Leaders

eviivo Suite is an award-winning booking & property management platform. Its ground-breaking technology provides independent...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

109

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

40

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.0

155

5

4

3

2

1

77

33

19

14

12

  • Value for money
  • Ease of use
  • Features
  • Customer support
72%
would recommend this app

4.1

383

5

4

3

2

1

216

80

24

19

44

  • Value for money
  • Ease of use
  • Features
  • Customer support
81%
would recommend this app

Pros

A friend who had been in the hotel industry for many years recommended that we incorporate this software to help manage our online reservations. It was one of the best decisions we have made.
After using the software for just over 2 years now I am still very happy with Little Hotelier - we are a basic room only 2* hotel and the software is perfect for us.
The integration and change was so simple and the support from Little Hotelier was amazing. The Reports section is so helpful with the day to day accounting.

Pros

They Listen, they Care, They Help, They are friendly, and they are relatable - genuinely impressed with everyone I have spoken with, including the finance/payment teams - great humans.
I found the set up mostly intuitive, helped by the excellent webinar provided. Thr big help was the friendly and prompt support, this really helped reassure me that this was a quality platform.
I believe that we have a great presence on the internet with Eviivo, and as the world transitions back from the Covid-19 issues that we can have another great season.

Cons

Since the updates, it lags when you try to drag a booking between rooms/ beds and it also refreshes every time you try to do something which is very frustrating.
Initially it was horrible and we began looking for alternatives.
We experienced double bookings due to glitching of the channel manager and booking engine. Technical support failed to take responsibility, simply blaming the OTAs.

Cons

The program doesn't ask for "City" or "State" of guests so we have no idea where they are from. This has been a problem during the Covid-19 crisis.
We still have not recovered that loss. We will never recover the bookings that were lost during the time we were being shown as sold out.
I'm in risk of having my Expedia.com account suspended because of Eviivo. When there is a problem Eviivo simply doesn't answer you.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review14 days ago

Key features

  • Total features60
  • API
  • Activities Booking
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Booking Notes
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Campaign Management
  • Channel Analytics
  • Channel Management
  • Commission Management
  • Contact Management
  • Content Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Dorms
  • Drag & Drop
  • Dynamic Pricing
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Management
  • Event Calendar
  • Event Scheduling
  • Extended Stay
  • Financial Management
  • For Hostel/Dorm Managers
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Group Reservations
  • Guest Check-in/Check-out
  • Guest Communications
  • Guest Experience Management
  • Historical Reporting
  • Housekeeping Management
  • Inbox Management
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Kill Switch
  • Lead Management
  • Loyalty Program
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Channel Sync
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Property
  • Online Booking
  • Online Reservations
  • Order Management
  • Owner Statements
  • Partner Management
  • Partner Portal
  • Payment Processing
  • Performance Metrics
  • Point of Sale (POS)
  • Price/Margin Management
  • Promotions Management
  • Property Management
  • Rate Management
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Updates
  • Registration Management
  • Reminders
  • Rental Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restriction Management
  • Reviews Management
  • Room Booking
  • Room Inventory
  • SMS Messaging
  • Sales Reports
  • Search/Filter
  • Self Check-In/Check-Out
  • Single Property
  • Site Reservation Management
  • Social Media Integration
  • Task Management
  • Template Management
  • Third Party Booking
  • Third-Party Integrations
  • User Management
  • Website Integration
  • Website Management
  • Total features106
  • API
  • Activities Booking
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Booking Notes
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Campaign Management
  • Channel Analytics
  • Channel Management
  • Commission Management
  • Contact Management
  • Content Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Dorms
  • Drag & Drop
  • Dynamic Pricing
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Management
  • Event Calendar
  • Event Scheduling
  • Extended Stay
  • Financial Management
  • For Hostel/Dorm Managers
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Group Reservations
  • Guest Check-in/Check-out
  • Guest Communications
  • Guest Experience Management
  • Historical Reporting
  • Housekeeping Management
  • Inbox Management
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Kill Switch
  • Lead Management
  • Loyalty Program
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Channel Sync
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Property
  • Online Booking
  • Online Reservations
  • Order Management
  • Owner Statements
  • Partner Management
  • Partner Portal
  • Payment Processing
  • Performance Metrics
  • Point of Sale (POS)
  • Price/Margin Management
  • Promotions Management
  • Property Management
  • Rate Management
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Updates
  • Registration Management
  • Reminders
  • Rental Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restriction Management
  • Reviews Management
  • Room Booking
  • Room Inventory
  • SMS Messaging
  • Sales Reports
  • Search/Filter
  • Self Check-In/Check-Out
  • Single Property
  • Site Reservation Management
  • Social Media Integration
  • Task Management
  • Template Management
  • Third Party Booking
  • Third-Party Integrations
  • User Management
  • Website Integration
  • Website Management

Integrations

  • Total integrations2
  • Beyond
  • Breezeway
  • Duve
  • Google Analytics 360
  • Guesty
  • Mailchimp
  • Meta for Business
  • Operto Teams
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • RemoteLock
  • ResortCleaning
  • Revinate
  • SiteMinder
  • Stripe
  • Vrbo
  • Xero
  • Zapier
  • authorize.net
  • Total integrations8
  • Beyond
  • Breezeway
  • Duve
  • Google Analytics 360
  • Guesty
  • Mailchimp
  • Meta for Business
  • Operto Teams
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • RemoteLock
  • ResortCleaning
  • Revinate
  • SiteMinder
  • Stripe
  • Vrbo
  • Xero
  • Zapier
  • authorize.net

Alternatives

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User reviews that mention these apps

HD
AvatarImg

Hotel D.

Hospitality, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

eviivo logo

eviivo

Makes the job and more...

Reviewed 8 years ago

Makes the job in linking the different channels without mistake . I like the bild system althought it needs some points to fix

Pros

a little PMS in development, and a price without to take yours

Cons

not yet because they develop ;)

Vendor response

We thank you very much for using Xotelia! Your comments, good or bad, are always very useful to help us improving our solution. We hope our collaboration will last as long as possible! Cheers, The Xotelia Team

CR
AvatarImg

Chris R.

Leisure, Travel & Tourism, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

eviivo logo

eviivo

Efficient service

Reviewed 3 months ago

Positive. Just a few little things to overcome as I get used to the system.

Pros

Combining all the other platforms and ease of use on mobile

Cons

Customer service when having an issue - left waiting in chat room for long periods of time.

RF
AvatarImg

Ross F.

Hospitality, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

eviivo logo

eviivo

Great Support!

Reviewed 4 years ago

9 out of 10.

Pros

I was a little nervous when Eviivo bought out Bed&Breakfast.com....Very happy they did! Much more powerful and user friendly. Customer support is always willing to go above and beyond.

Cons

It was a little "glitchy" in the beginning but they seemed to have worked out all the bugs.

Vendor response

Hi Ross. Thank you so much for sharing your experience with eviivo! We appreciate your feedback. We look forward to continuing to be a trusted partner and industry ally!

JG
AvatarImg

Jeanne G.

Hospitality, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

eviivo logo

eviivo

Recommend

Reviewed 4 years ago

I never had any problems. When I had questions the support team was great at explaining. I lost my business due to Covid. My dreams, hardwork and my goals were taken from me with one outbreak. I had to cancel my account. [SENSITIVE CONTENT HIDDEN] showed me so much compassion. I cannot thank her enough. A little goes a long way and she went beyond that.

Pros

Easy to use for this old gal. There were many things in the system that I did not use. I had a little inn, but I liked the parts I used.

Cons

Seriously nothing. I was pleased with all of it.

RP
AvatarImg

Roberto P.

Leisure, Travel & Tourism, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

eviivo logo

eviivo

All-in one PMS and Channel Manager catered to independent properties

Reviewed 2 years ago
Pros

Easy to use product with advanced integrations in place with all major OTAs. The software keeps on developing new features and connections. Great customer service. Good reporting.

Cons

The onboarding process was a little complicated.

MB
AvatarImg

Miller B.

Hospitality, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

eviivo logo

eviivo

Excellent Customer Seevice

Reviewed 4 years ago

An overall good experience

Pros

Every customer service representative I’ve spoken with has patiently answered all my questions during transition, even to the point of loading some photos that needed to be resized.

Cons

It was a little difficult to navigate initially.

LM
AvatarImg

Louise M.

Hospitality, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

eviivo logo

eviivo

Like having a partner

Reviewed 2 years ago

Anna is a superstar

Pros

I am a one man band at present and this software makes like do much easier, your support has been fabulous feels like someone's on my side.

Cons

Little bit tec' y I found dome if the features z little unwieldy and I would prefer to have more administrative rights on my website.

LH
AvatarImg

Larry H.

Hospitality, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

eviivo logo

eviivo

Happy user of eviivo

Reviewed 4 years ago

Eviivo has been super helpful in setting everything up. They have been there when I needed help and have made many excellent suggestions for my business. All this at very little setup cost. I recommend them without hesitation.

Pros

I used to manually handle my calendar using three different platforms. Using a channel manager has eased my burden in so many ways! Eviivo has made the transition simple and easy to understand.

Cons

I haven't encountered any. I am a new user.

JW
AvatarImg

JAMES W F.

Hospitality, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

eviivo logo

eviivo

Happy to be on board

Reviewed 4 years ago

I’m happy learning the system

Pros

Knowledgeable customer support [SENSITIVE CONTENT HIDDEN] is awesome

Cons

Adding Additional properties to the platform take a little time to assimilate

Vendor response

Hi James! Thank you so much for making time to review eviivo. We're glad you're enjoying learning eviivo suite and look forward to continuing to be a trusted partner and industry ally!

VV
AvatarImg

Vincent V.

Hospitality, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

eviivo logo

eviivo

Maybe we were unlucky but that was disastrous

Reviewed 6 years ago

None

Pros

Very promising Channel Manager with a lot of good tools and options. Great functions and options for connecting with all OTAs and manage rates. We heard a lot of good things about Xotelia and that's why we went for it but looking here on the last reviews we feel that we might have had to check a little more before going for it.

Cons

As beginners at that time and with few knowledge on how to set up everything it was very difficult to deal with the interface and worst of all nonexistent customer service that basically stopped us from trying to set up everything. The contract has been immediately terminated and we didn't even received the promised free first month. Disastrous experience for us but as I previously said, it might be only us who have experienced this kind of experience.

Ja
AvatarImg

Joel and Tracey T.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

eviivo logo

eviivo

Webinar

Reviewed 3 years ago

General pretty good and the help with the webinars through lockdown have been great the ones we have managed to join

Pros

There are many features to help with reporting

Cons

The reports can be a little confusing and sometimes amendments on the pages can be difficult to find

GM
AvatarImg

Graham M.

Leisure, Travel & Tourism, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

eviivo logo

eviivo

Excellent management system.

Reviewed 4 years ago

We went from taking phone calls and opening emails for bookings then dealing with replies and questions, which is very time consuming, to having all customer booking details and payments dealt with by Eviivo with very little effort from us. It was such a relief to find a system so easy to use and for a very reasonable fee.

Pros

So easy to navigate and use. It captures all relevant information from the online travel agents and puts it in one user friendly space.

Cons

There is nothing to dislike with this software system.

KD
AvatarImg

Kimberly D.

Real Estate, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

eviivo logo

eviivo

Customer Support

Reviewed 4 years ago

I have had great service with Eviivo. I especially like the customer service chat, I get immediate service and resolution within minutes of my initiation.

Pros

I like the Customer Support very much. I have always had my questions answered promptly and issues resolved promptly. The Software is easy to use once you get the hang of it.

Cons

It does take a little bit to set up and to understand the software, but once you get it set up, it is easy to use.

AB
AvatarImg

Anthony B.

Hospitality, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

eviivo logo

eviivo

Without this software we would still be in the last century

Reviewed 6 years ago

Reaching a global audience

Pros

The software links me to every booking site that advertise on our behalf. This gives us a far wider audience than we could reach without it.

Cons

Currently the only downside to this product is the live chat which can take a little too long as the staff are dealing with more than one person.

sh
AvatarImg

steve h.

Hospitality, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

eviivo logo

eviivo

Using Eviivo Suite

Reviewed a year ago
Pros

Easy to use system, especially for users not so familiar with operating systems. Easy to facilitate/integrate ota's, especially when varying rate plans are required.

Cons

It can sometimes prove a little difficult to get assistance but once you've found that, the knowledge of the contact is generally excellent and the issues are quickly resolved.

KM
AvatarImg

Kim M.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

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eviivo

Eviivo makes my life easier... very intuitive software.. eviivo is a joy to work with

Reviewed 6 years ago
Pros

Diary is quick easy way to manage multiple OTAs Startup help with training and website development was great Online help chat very helpful and quick Reports to see how business is doing are very useful Promos very easy to setup and pushed out instantly

Cons

The monthly invoice from eviivo is a little difficult to read and reconcile Having to login every few minutes... would like option to stay logged in or for a longer period of timeu

MG
AvatarImg

Michael G.

Leisure, Travel & Tourism, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

eviivo logo

eviivo

My review

Reviewed a year ago

Generally a good experience apart from the avbove mentioned points

Pros

In general relatively easy to use and stable. No serious problem so far which is the basis for this type of product

Cons

- Sometimes a bit sow- I requested an alternative way of displaying the availability on the web but so far no response - messages to customers could a little bit more modern and flexible (pictures, titles...)

dc
AvatarImg

dino c.

Hospitality, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

eviivo logo

eviivo

Great Team, great solution, very thankful working with them

Reviewed 8 years ago

Working with xotelia is just great. They keep on supporting us from the very beginning and we always receive good solutions for our needs. They keep focus on their customers and their needs, what is very important for us. A very stabile system and processes go very well. We can absolutely recommend to other little and midsize business units working in the business of holiday apartments, hotels, etc. we are very happy, to build our own growth in a great partnership with xotelia.

Pros

very stabile, support, customer orientated

Cons

nothing

Vendor response

Hi Dino, We thank you very much for your feedback. We are proud to be part of your business. Remember that a referral program is available in case you would like to recommend Xotelia to a friend. Cheers, The Xotelia Team

MK
AvatarImg

Molida K.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

eviivo logo

eviivo

Decent hotel software

Reviewed 7 years ago

Overall has all the general features and is decent software.

Pros

Pretty simple to understand once it's explained to you. Like that it is intergrated with bedandbreakfast.com as well as the majority of the third party booking sites and changing room rates reflect across all those third party sites.

Cons

The mobile app is a little difficult and not the same interface on android vs an iphone. Unable to view what rooms are available all at once on a map like youd see on the desktop version.

RK
AvatarImg

Robert K.

Hospitality, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

eviivo logo

eviivo

Strong Customer Service

Reviewed 4 years ago

For a baby boomer who learned how to use software flying by the seat of my pants, the program was a little daunting at first. But after some time and help from customer service it has become very easy for me to use. I've made some mistakes, but customer service was able to correct them for me. Now I feel very comfortable with the program. There are many reports and areas that I am still not familiar with, but overall I am pleased with Eviivo.

Pros

Ease of use and the functionality of the Diary.

Cons

I would like some additional seminars on the use of some of the reports that I can access.

MC
AvatarImg

Martin C.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

eviivo logo

eviivo

Using the system

Reviewed 2 years ago

Been with you since 2006 when we started our business - been 'offered' deals by other on line platforms but never been tempted to move as satisfied with all aspects of Eviivo service. Perhaps the only down side is that contact via msg service, getting the Case Ref and time lapse in Eviivo getting back by phone could be looked at?

Pros

Simple style and easy accessed on computer, ipad and iphone

Cons

Rate management is a little cumbersome - needs a 'compare mode' so that \I can update my 4 properties more easily - a 'share' option would be good so as to be able to cross prices from one property to another

AvatarImg
AvatarImg

Hazel G.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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eviivo

Not just a software. Eviivo is a great team , ready to help,just what my small Guest House needs.

Reviewed 6 years ago
Pros

Easy to use and great reports available. The set up was very simple and the training provided on line was very clear and accessible. Excellent support from the Eviivo team throughout the period I have been using the software.

Cons

I am probably not using all the software to its maximum for my business; but this is my fault not theirs. I need to invest a little more time in using the software which will save me time in the longer run.

CS
AvatarImg

Craig S.

Hospital & Health Care, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

eviivo logo

eviivo

Malleus Property Review

Reviewed 2 years ago

I do find Eviivo challenging to use and my staff members that are not particularly 'tech-savvy' did not understand it. However I believe that this is not a fault of Eviivo but because it is a complex system that is required to interact with other complex websites/OTAs. It could perhaps be slightly more user friendly and perhaps have some little 'info' buttons next to fields that you could click on for an explanation of what is required. This could save user having to dip back into the 'university' videos or have to go into chat.

Pros

The whole system works really well when fully understood by the user and used correctly. The Tech support are helpful and have always helped me resolve any issues I have and helped me learn to use the system.

Cons

It is a challenging software for a new user and it has taken time to become proficient in using it.

AvatarImg

Verified reviewer

Hospitality, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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eviivo

Eviivo has the worst customer service

Reviewed 5 years ago

Unfortunately, I didn't have a great experience with Eviivo. Connection with Expedia took 3 weeks and no one wants to step up and take ownership or help from Eviivo. It is still not fully connected. They're all blaming me and not really take any responsibility. Customer is really poor and you're not going to get a lot of help from them. I really wish I stayed with my old PMS system instead of Eviivo. One you signed a contract with them, they don't really care as a customer. Once you're a big company, they don't care about the little customers.

Pros

Nice website to make you sign up. It's able to connect to many channels.

Cons

Customer service is really poor. It doesn't have user management feature. You need to contact customer service.

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Michael S.

Hospitality, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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eviivo

Used by the #1 Small Hotel in the World

Reviewed 3 years ago

Our overall experience is that for us, we would have no need for any other product.

Pros

We have used eviivo since we started trading in 2010. Back then it was a PC-based product rather than web-based as it is now. Being web-based it has a zero footprint on our hardware, everyone gets the same view of the same data and updates to our room availability, and therefore updates to a potential guest's view and OTA's view of our room availability, are virtually instantaneous. That aspect...

Cons

There is nothing for us to dislike. It does what it says on the tin. As for potential improvements, one thing I would really love to see is the ability to build and run bespoke reports. There are lots of canned reports to use, but sometimes there's just that little extra thing you need - but you can always ask their helpdesk