Little Hotelier Pricing, Features, Reviews & Comparison of Alternatives

Its easy to use and navigate and customer service is excellent, I like the team and the management and that they are based in Australia.

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The only reason I wouldn't recco it now is because of the lack of tech support on the weekends. There's no excuse for the NO HELP on weekends. That's when we are the busiest and it's frustrating being hung out to dry with no help. What do you mean...your answering service says we are closed for the weekend....that's horrible to do to your customers who count on you to keep their balls in the air...I need to charge cards and get information and check for availability...Right now I can't stand this program.I'm not saying anything above the software. I've read other peoples' comments and I am agreeing with them that it could be better. For me having 4 rooms and a private suite of 2 rooms...which means 5 total...and being the first online reservation program that I've ever used I was pleased...but no help on weekends? What's that about. That's nonsense. We in the wine country mostly have weekend visitors and that's when I might have a problem. I cannot sign in. I type in the name...then the password and enter and it acts like it's going to load and then reverts back to sign in again...I need to use my computer for this because the app doesn't provide the same capabilities. Changes cannot be made using the phone app. It's too small on my phone. It doesn't print out the same either. I can't get the cc# using the phone app. Can you? If anybody can provide help please let me know because I'm getting mad!

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I am sorry, the team is really supportive. and I am sorry to send in this negative review. I like the overall tone of the app. the calendar part and the synking. but there are some INCREDIBLE FAULTS in the RESERVATION LIST page I tried so many times to send out the message that the PAYMENTS PART needs some URGENT and I believe essential adjustments. I wasted time training, and setting up. and now I find out that it is totally hidden in THE RESERVATION LIST who paid and who paid what. in the reservation list there is only the TOTAL AMONT DUE SHOWING, AND THE COLUMNS of the DEPOSIT AND THE BALANCE are hidden. this results in continuos risky, time consuming work inside the CALENDAR TIMELINE opening and closing all the bookings to find out who payd and who hasn't, who was processed in their credit cards and who sent in their bank transfers. Where I work (boutique hotel in Brazil) there are no automatic processings of credit cards. so unless you have this feature you should not use this app. and the team of littlehotelier should not advise to use their app from the beginning I believe if you do not have API services. which is what I really advise to do in Littlehotelier future because it was quite clarly stated to me that to adjust this function is not in their programs. which is quite amazing, in a negative way. everything is set up to offer clarity of administrative vision. but for some reason they do not want to open up the columns of the deposit and the final payments. after many messages the best reply I received was that Littlehoteliers are waiting for international similar requests. I had the feeling that they were playing around with their start up forgetting that their clients' time is their focus.

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After spending one month with front office manager we added OTAs. Two days before our second month ended I had to get surgery on my foot. I am now in the 5th week of having to spend 7 weeks with my foot elevated 23 1/2 hours a day. Because of little hotelier I have been able to run the office and manage the OTAs from my bed and the couch. July is traditionally one of our 3 slowest months. Despite my Recuperation restrictions we closed July with 87.6 % occupancy. How many times do you get to lay in bed for a month and earn a bonus.I like to be able to view the calendar wherever I am, in order to check availability . My wife and I also give it a quick look in the morning and plan for the day. Second I love the reports key. I can check income, statistics and break them down in so many ways in seconds. It is great to be able to rattle off numbers to my boss at the drop of a hat. Third I have been very successful filling up rooms by running last minute specials on the OTAs. It only takes a few seconds to advertise world wide . I can also cancel them just as fast.

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We recently transitioned our property to this software and we are pleased with the software. As with any system, there are little things that could be adjusted or added that would make this a 5 star system, but at this time they are not implemented or available. Housekeeping report is very basic. Adjusting the rates is very easy and pushes out to all connected channels correctly. Guest emails and communication is good but could be better and more customization would be an added benefit. Adjusting inventory is a great feature as well and you can control what the OTA's get and stop sells and other features as well. Monthly sales and tax reporting is very basic and needs some added calculations for different tax rates so no manual calculation would be necessary. Color coding could be better to help show room status and payment status is done with a flag, but color coding is easier to read. As one review stated earlier, the reporting is very slim and lacking and mine does not work correctly, but I can get the numbers from other parts of the reporting or do a manual calculation and get the number I am looking for but its most likely a little bug that would be easy to fix. Overall, we are very pleased with this software and the integration with OTA channels and our website works like a charm. The only other complaint I would have would be the integration with the payment processor. We are doing this manually and it is working fine but integration with the software would be extremely great and save errors when reconciling. They say they are working on getting relationships for this service, so we will wait and see how that goes. I would recommend this company to new and future companies who want to integrate and move to a computer system for smaller properties.

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