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Little Hotelier Pricing, Features, Reviews and Alternatives

Little Hotelier product overview

Price starts from

No info

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What is Little Hotelier?

Little Hotelier is a cloud-based property and reservation management solution designed primarily for small properties such as B&Bs (bed & breakfasts), guesthouses, inns, lodges, and small hotels. The solution helps accommodation providers manage their front desk operations, accept online reservations and manage property visibility across multiple booking sites such as Airbnb and Google Hotel Ads.

Key benefits of using Little Hotelier

- Automate your time-consuming daily tasks, like reservation updates in 2-clicks, rate and promotional updates with our easy inventory grid, and customizable pre- and post-arrival messages, and a mobile app to manage on-the-go.
- Maximize your exposure on 400+ leading online booking sites with rooms and rates instantly synced across all sales channels. Have bookings delivered straight to your reservation calendar.
- A booking engine to take direct bookings from your website or Facebook page in minutes, with the ability to offer packages and automate guest communications in multiple languages and currencies.
- Gain a clear overview of your business with over 10 reporting types (including transactional and housekeeping reports) and track occupancy rates, best-performing booking sites, and guest trends.
- Integrated, contactless payment capabilities with one-click payment processing, PCI-DSS, and SCA compliance. Accept all major global cards online and get paid more quickly with direct deposits into your account.
- A mobile app enabling you to manage your property and reservations from anywhere, at any time. Get instant notifications of new bookings, check guests in and out with two taps, monitor availability and edit reservations in real-time, and process payments on-the-go.

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Knowledge Base

Chat

Email/Help Desk

Phone Support

FAQs/Forum

24/7 (Live rep)

Training options

Live Online

Videos

Webinars

Documentation

Awards & recognitions

Awarded in 1 category in 2021

Little Hotelier pricing information

Value for money

4.1

123

Price starts from

No info

Pricing options

Free plan

Subscription

Free trial

Pricing range

start trial view pricing plans

Value for money contenders

Little Hotelier

Value for money

Little Hotelier features

Functionality

3.8

123

Total Features55 8 categories

Most valued features by users

Reservations Management

Booking Management

Online Booking

Reporting & Statistics

Reporting/Analytics

Room Booking

CRM

Calendar Management

Little Hotelier users reviews

Overall rating

4.2

123

Positive reviews

79%

Write a review

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.11/10

Rating distribution

Pros

A friend who had been in the hotel industry for many years recommended that we incorporate this software to help manage our online reservations. It was one of the best decisions we have made.

James S.

After using the software for just over 2 years now I am still very happy with Little Hotelier - we are a basic room only 2* hotel and the software is perfect for us.

Catherine D.

The integration and change was so simple and the support from Little Hotelier was amazing. The Reports section is so helpful with the day to day accounting.

Catherine D.

Cons

Since the updates, it lags when you try to drag a booking between rooms/ beds and it also refreshes every time you try to do something which is very frustrating.

Sam N.

Initially it was horrible and we began looking for alternatives.

Tom N.

I was trying to input previous guests into the system and customize emails for marketing. There was no way to do this without creating a reservation, then cancelling it.

Lori B.

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Overall rating contenders

Little Hotelier

Overall rating

Humberto A.

Hospitality, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Share this review:

the solution my property needed

Reviewed 2 years ago

Helps on a daily basis to update and keep track of the rooms I have booked on my property without the need to invest in expensive software that gets outdated easily.

Pros

Easy of use, almost no training needed. Perfecto customer support. Always up to date with new settings for the users.

Cons

There is nothing negative about it. It was the perfect solution for the property i manage, helped on the daily processes.

Vendor response

Hi Alfonso, Thank you for taking the time to review Little Hotelier. Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly. Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile. Thanks, Misha

Melanie B.

Hospitality, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Share this review:

Fantastic product and service.

Reviewed 4 months ago

I am extremely happy with Little Hotelier. Their customer service is excellent and they are very helpful in helping when I have an issue and extremely patient and polite.

Pros

It has everything I need, reports, customisable emails, guest registration forms and invoices. An app that at a quick glance I can easily see what I need to as well as do bookings. Integration with my website and OTAs.

Cons

I found the set up a bit confusing , but I am not good at technology and am new to the industry, so it could be me and not the system.

Vendor response

Hi Melanie, Thank you very much for taking the time to leave a review. We really appreciate your feedback. Please, don't hesitate to reach out to us if you need help with anything along the way. Our support team is available 24/7 via chat for any inquiries you may have. We loved hearing your thoughts and so greatly appreciate your partnership with us, Melanie! Kindest, Jessica.

Getu N.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support

Share this review:

Very Poor customer service

Reviewed a month ago

Very bad as we are still using their software but we are looking to change once we know which front desk has good customer support.

Pros

Everything good in the software makes it bad as no support. You are left alone to learn everything .

Cons

Must admit the people who are helping in customer support are not trained and we have to wait days for finding answer for one question and sometimes they never get back

Vendor response

Hello Getu, It's great to hear that you think highly of the Little Hotelier system rating it 5/5 for overall quality and ease of use. I would like to apologise for the inconvenience you have experienced when getting answers for your queries and we try to resolve every question in a timely manner. Our support teams are available 24/7 via chat support or phone and there are region specific contact details available on the Little Hotelier contact page (https://www.littlehotelier.com/contact/). If there is anything we can do to support you with any of the features, please reach out at any time! Kind regards, Jay

stefano b.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8/10

Share this review:

excellent but with major gigantic faults

Reviewed 4 months ago

very good. would be great the ingenues there understand these two points and stop being blind about the, give good service without dual interests. and they will have a super app. that will make much more revenue than this stripe co-related business.

Pros

user friendly interface, integration with other siteminder softwares. and new apps... that are very useful. vote 10! but

Cons

gigantic problem. there is no way to put in evidence in the calendar with a strong color the bookings that are still unprocessed or have problems. And siteminder aims on a percentage of the business coming from STRIPE quite clearly. Conflict of interests, good service to their clients, against making more money from percentages of all Stripe sales. WRONG, morally wrong. ...

Vendor response

Hi Stefano, Thank you so much for sharing your feedback. It's great to hear that you find Little Hotelier excellent with a user-friendly interface, and are enjoying our huge range of connections and app integrations. With regards the problems you are having with payments, there is no way for the system to be able to track status of a payment unless connected to a gateway so if you are manually taking...

Catherine D.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Share this review:

Simple and easy to use

Reviewed 4 months ago

After using the software for just over 2 years now I am still very happy with Little Hotelier - we are a basic room only 2* hotel and the software is perfect for us. I have researched other companies and had demonstrations but Little Hotelier although not the cheapest, is good value for money and has helped streamline our business and saves time. It is so simple to use. During Covid we have struggled with our with having the finances to pay the fees. The company have really helped and bent over backwards to help us.

Pros

Very easy to use with clear uncluttered screen layout. It was the first time we used a CMS as the hotel had not really got into the 21st Century. The integration and change was so simple and the support from Little Hotelier was amazing. The Reports section is so helpful with the day to day accounting Very rarely have any glitches or problems with the software. I am pleased that we now have a choice of 14 and 28 day calendar view

Cons

The invoices are unnecessarily complicated and take up too much paper. Guests do not want a copy of their invoice that is 3 pages long if they have stayed for a month. Obviously we email invoices if requested but guests do comment and say it is too complicated. If a guest cancels through our OTA, and they fall within the free period they are not charged, but Little Hotelier does not remove the cost so it comes up as an outstanding amount. It would be good to have a button that marks a guest as a no show so we can track how often this happens through the reporting (also we still take payment for the room)

Vendor response

Hi Catherine, We loved getting your detailed review and amazing feedback! You've really encapsulated everything Little Hotelier tries to be for small busy customers like yourself and we are so glad to hear it's really helped you streamline your business and save you time. Thank you for your suggestion regarding simplifying the invoices, they are currently designed to show a very detailed breakdown of nightly cost and extras added to the booking, so long stays can stretch out the invoice format, however this feedback has been added to our product team's development board for consideration. Thank you again for your partnership over the past 2 years, we hope to continue supporting you for many more. Warmest, Jessica

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