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Little Hotelier
4.0
(154)

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Little Hotelier Pricing, Features, Reviews and Alternatives

Little Hotelier product overview

What is Little Hotelier?

Trusted by more small properties around the world than any other provider, Little Hotelier is the hotel platform designed especially for small properties like B&Bs, inns, motels, guesthouses, vacation rentals, hostels, motels, pubs, cabins and camping accomodation. It helps you easily attract more guests, take direct bookings online, understand how your business is performing, create and maintain a website, and process online payments.

Key benefits of using Little Hotelier

- Little Hotelier is a centralised platform where you can manage your entire property from one powerful hub.
- Automate your time-consuming daily tasks, and process bookings in half the time. Update reservations in 2 clicks, automate pre-and post arrival guest communications, process payments quickly and easily and keep everything organised for easy reconciliation.
- Eliminate double bookings with our channel manager. With 100% connection quality all your channels are kept in sync, so your availability will automatically update whenever a booking is made.
- Maximize your exposure with access to over 400 leading and local online booking sites with rooms and rates instantly updated across all distribution channels. Plus, bookings are delivered straight to your reservation calendar.
- Drive more revenue with our direct booking engine. You’ll be able to take direct bookings from your website or Facebook page in minutes.
- Understand your business and market with over 10 reports . Make smarter decisions with reports on occupancy rates, average room rates, competitor rates, OTA rates, best performing booking sites, promotions and more
- Process deposits, payments and refunds quickly, easily & securely within your Little Hotelier system. Automatically record all of your payments for simple processing and reconciliation reporting. Accept all major global cards online and get direct deposits straight into your account.
- Manage your property and reservations from anywhere, at any time with our free mobile app. Get instant notifications of new bookings, check guests in and out with two taps, monitor availability and edit reservations in real-time, and process payments on-the-go.
- Try free for 30 days. No Credit Card. Cancel anytime.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
Phone Support
FAQs/Forum
24/7 (Live rep)

Training options

Live Online
Videos
Webinars
Documentation

Little Hotelier pricing information

Value for money

3.9

/5

154

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Little Hotelier features

Functionality

3.7

/5

154

Total features

60

8 categories

Most valued features by users

Reservations Management
Online Booking
Booking Management
Third-Party Integrations
Reporting & Statistics
Activity Dashboard
Reporting/Analytics
Calendar Management

Functionality contenders

Little Hotelier users reviews

Overall Rating

4.0

/5

154

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.78/10
Rating distribution

5

4

3

2

1

77

33

19

14

11

Pros
A friend who had been in the hotel industry for many years recommended that we incorporate this software to help manage our online reservations. It was one of the best decisions we have made.
After using the software for just over 2 years now I am still very happy with Little Hotelier - we are a basic room only 2* hotel and the software is perfect for us.
The integration and change was so simple and the support from Little Hotelier was amazing. The Reports section is so helpful with the day to day accounting.
Cons
Since the updates, it lags when you try to drag a booking between rooms/ beds and it also refreshes every time you try to do something which is very frustrating.
Initially it was horrible and we began looking for alternatives.
We experienced double bookings due to glitching of the channel manager and booking engine. Technical support failed to take responsibility, simply blaming the OTAs.

Overall rating contenders

LB
AvatarImg

Lars B.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Important even though we are small!

Reviewed 3 years ago

Instant booking from our website and booking agencies has really helped to increase our reservations. We are very pleased with Little Hotelier

Pros

Little Hotelier is designed for small Hotels/Bed&Breakfasts. We have only three rooms. When I looked at others and they asked if we had more or less than 100 rooms, I felt they were not interested in hotels like ours. Yet, Little Hotelier is part of Siteminder a company that does work with the large hotels, best of both worlds. Little Hotelier offered an easy gateway for deposits and channel manager to connect to booking agencies. When we change a rate or availability, it instantly updates everywhere. Customer service with chat or a person by phone has been wonderful.

Cons

I feel the most complicated thing is connecting to Channels. I find I need help each time I add a new channel and still cannot master it on my own. The good thing is support is quick to answer questions and makes a new connection easily. Once a channel is connected, I do not need to go back again.

Vendor response

Hi Lars, You are so right! Little Hotelier is completely designed for little properties like yours - we are the one for the small! You'll always find us prioritising your unique needs above all. It's great to hear that Little Hotelier is really helping your property get time back so you get the efficiencies you need everyday. And yes, our support team are always at the ready to help you 24/7 on chat directly in your product, or on the phone if you prefer to speak to someone. Thanks once again allowing us to be part of your small business journey! We're so glad you're with us. Warmest regards, Jessica

KR
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KL R.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Love the team and staff but functionality is a real issue

Reviewed 6 years ago
Pros

Its easy to use and navigate and customer service is excellent, I like the team and the management and that they are based in Australia.

Cons

I am sorry to leave negative feedback as customer service is excellent but I have tried to contact directly 4 times (twice of those in writing) to prompt your software development team to fix some really basic functionality issues: 1. Automated Guest Letters - This is a basic function available in any hotel management system but Little Hotellier is the most limited I have seen. - There are no "fields"...

MT
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Micah T.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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You asked for my opinion

Reviewed 4 years ago

barley enough to do the job, and for context, we are a seasonal 19 room golf lodge, and it barley gets the job done.

Pros

The customer service team is extremely helpful

Cons

As the manager and sole operator of the system with the phone app I do not have the ability to make a reservation, change the length of a stay, build out a quote. or any of the most basic operations of the job. the phone app is only a window to view what is happening with the system and does not let me alter anything in the system. A broken tool. The reporting functions are EXTREMELY limited, we only...

Vendor response

Hi Micah, Thank you for taking the time to submit your feedback. I am sorry to hear your experience has not lived up to our normal high standards. Regarding the App functionality, I wanted to point out that you are able to create a reservation and change the length of stay. To do this, navigate to the homepage and select "Create Reservation" at the bottom right. If you have a persistent...

KC
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Karl C.

Hospitality, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The Cabins at Cloudcroft

Reviewed 3 years ago

We love LH and have had several chances to change providers. With the exception of the two issues above, we would not change.

Pros

It's easy to use, the reports are on the spot, and the online interface (booking button) is top-notch. Customer service is some of the best I have experienced.

Cons

I do not like that I cannot combine duplicate guest records. Every time a reservation is made and there is something as simple as a changed "-" or period, a new customer record is made and the previous reservations tied to the first customer record are not coupled. This is a big time-waster for me, especially when I am making reservations. Having to thumb through multiple records when I have multiple...

Vendor response

Hi Karl, Thank you so much for your insightful feedback. We are so glad to hear you are happy with our booking engine and our support team. Working on improving our customers' experience is always a collaborative journey for us, so on your point on duplications and blacklists, we've shared your recommendations with our product team's for consideration alongside other customer's suggestions. Thank you again for choosing Little Hotelier, Karl. Kindest, Jessica

JF
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John F.

Hospitality, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Why I switched to Little Hotelier for my small holiday stay business

Reviewed 4 years ago

Superb training and help in understanding the system, developing it, using it. I would otherwise be using a set of spreadsheets, manually, to organize and record information crucial to running a small holiday stay business.

Pros

1) ease of use of Front Desk for bookings on my own website 2) excellent Channel Manager software, and Payment software, integrated with booking calendar in Front Desk 3) unbelievably friendly and helpful customer support and training video resources 4) modern mobile phone and tablet friendly software for users 5) innovative tie-in with Google maps and search

Cons

Inability to easily customize forms and templates for reports for self use as well as for customers . It can be done if one is comfortable using java script style code. But I'm only an HTML/css trained guy. I'd like to see something friendly like Wordpress uses - our own website is run through self-hosted Wordpress and its "templates" and customizability is excellent for someone with my skill set.

Vendor response

Hi John, Thank you so much for taking the time to review SiteMinder! We appreciate your feedback and hope to continue providing you with the best possible customer experience. Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly, and our support staff helpful! We value the feedback we receive...

Little Hotelier FAQs

Q. What type of pricing plans does Little Hotelier offer?

Little Hotelier has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Little Hotelier?

Little Hotelier has the following typical customers:
Freelancers, Small Business


Q. What languages does Little Hotelier support?

Little Hotelier supports the following languages:
English, German, Indonesian, Italian, Portuguese, Spanish, Thai


Q. Does Little Hotelier support mobile devices?

Little Hotelier supports the following devices:
Android, iPad, iPhone


Q. Does Little Hotelier offer an API?

No, Little Hotelier does not have an API available.


Q. What other apps does Little Hotelier integrate with?

Little Hotelier integrates with the following applications:
PayPal


Q. What level of support does Little Hotelier offer?

Little Hotelier offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep)

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