Little Hotelier vs innRoad Comparison

Overview

Little Hotelier is an online property management and business solution for B&Bs, guest houses & small hotels to manage everything...

innRoad is a cloud-based property management system that supports independent hotels with anywhere access to reservation,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$109.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$200.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.9

(68)

5

4

3

2

1

33

15

7

7

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
70%
would recommend this app

5

4

3

2

1

133

44

9

2

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

Overall, we are very pleased with this software and the integration with OTA channels and our website works like a charm.
A friend who had been in the hotel industry for many years recommended that we incorporate this software to help manage our online reservations. It was one of the best decisions we have made.
Service is fantastic and this is a very robust product given the price point.

Pros

Very prompt, always helpful, short wait times and super quick turnaround. All agents I've spoken to are patient and polite, and overall great system for your money.
Answered every question, offered help on a daily basis, and did so with a great attitude and understanding. Best customer service I have ever experienced in this industry.
I love that the agents go above and beyond to help with any questions any one may have. They are always so helpful.

Cons

No alerts are sent when there is a problem that can potentially affect a number users. Therefore you don't know if its your problem or a overall problem.
I can't imagine a worse one out there but I don't have the time now to change over all of our information to a new system so I am trapped with them for the time being.
Reporting and Billing with poor to no Customisation. Website within Little Hotelier complicated with absolutely no support.

Cons

They are not mobile compatible. Blocking out dates is hard, so I find myself just making fake reservations.
At times the wait is very long and frustrating. There are also some language problems but those are really made worse by poor hearing on my part despite hearing aids.
No back up to operate should the internet system be compromised, Suggest and offline set up as emergency back up.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review23 days ago

Key features

  • Total features19
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Automated Billing
  • Automatic Backup
  • Automatic Notifications
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync with Google
  • Call Center Management
  • Channel Management
  • Credit Card Processing
  • Customizable Reporting
  • Data Filtering
  • Data Import/Export
  • Electronic Payments
  • Email Templates
  • Employee Management
  • Event Calendar
  • Geographic Maps
  • Maintenance Scheduling
  • Mobile Integration
  • Multi-Location
  • PCI DSS Compliance
  • Real Time Analytics
  • Registration Management
  • Reservations Management
  • Room Booking
  • Scheduled Reporting
  • Search Functionality
  • Travel Management
  • Website Integration
  • Total features15
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Automated Billing
  • Automatic Backup
  • Automatic Notifications
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync with Google
  • Call Center Management
  • Channel Management
  • Credit Card Processing
  • Customizable Reporting
  • Data Filtering
  • Data Import/Export
  • Electronic Payments
  • Email Templates
  • Employee Management
  • Event Calendar
  • Geographic Maps
  • Maintenance Scheduling
  • Mobile Integration
  • Multi-Location
  • PCI DSS Compliance
  • Real Time Analytics
  • Registration Management
  • Reservations Management
  • Room Booking
  • Scheduled Reporting
  • Search Functionality
  • Travel Management
  • Website Integration

Integrations

  • Total integrations1
  • Authorize.net
  • Beyond Pricing
  • BookingSync
  • Breezeway
  • Facebook
  • Gmail
  • Google Analytics
  • Guesty
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • Rentals United
  • SiteMinder
  • Streamline
  • Stripe
  • TRACK
  • VRWorks
  • Wishbox
  • Xero
  • Total integrationsN/A
  • Authorize.net
  • Beyond Pricing
  • BookingSync
  • Breezeway
  • Facebook
  • Gmail
  • Google Analytics
  • Guesty
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • Rentals United
  • SiteMinder
  • Streamline
  • Stripe
  • TRACK
  • VRWorks
  • Wishbox
  • Xero

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Little Hotelier vs. innRoad

See how Little Hotelier and innRoad stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.