RMS vs AvaiBook

Hostaway

Lodgify

Guesty

Trusted by 20,000+ property managers worldwide, Hostaway is the industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators.

Lodgify simplifies the process of managing a vacation rental by enabling anyone to create a bookable website, sync your listings data across channels, and manage tasks in one place. 

Guesty is a property management software designed for vacation rental and Airbnb hosts that centralizes operations across multiple booking platforms. The system features a unified inbox for guest communications, multi-calendar functionality to prevent double bookings, and channel management tools that sync listings across over sixty booking sites. Guesty offers solutions tailored to different business sizes, from individual hosts to enterprise-level property managers with hundreds of listings.

RMS is a top-rated PMS platform that offers easy-to-use software for hospitality managers. Integrate the RMS internet booking engine into your website to drive direct bookings and utilise RMS' native channel manager to connect to leading OTAs without the need to invest in a third-party interface.

Access Controls/Permissions

Accounting

Activities Booking

Activity Dashboard

Alerts/Notifications

Appointment Management

Attendance Management

Attendance Tracking

Availability Indicator

Availability Management

Billing & Invoicing

Billing Rate Management

Boat Maintenance

Booking Management

Booking Notes

Built-in Accounting

Calendar Management

Calendar Sync

Campaign Management

Catering Management

Channel Analytics

Channel Management

Class Scheduling

Client Portal

Commission Management

Communication Management

Compliance Management

Contact Management

Credit Card Processing

Customer Accounts

Customer Database

Customer History

Customer Management

Customer Support

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Data Import/Export

Data Synchronization

Discount Management

Drag & Drop

Dynamic Pricing

Electronic Payments

Email Marketing

Email Templates

Employee Management

Event Calendar

Event Management

Event Scheduling

Extended Stay

Facility Management

Faculty/Staff Management

Financial Analysis

Financial Management

For Campgrounds

Forms Management

For Summer Camps

For Vacation Rentals

Front Desk Management

GDS/OTA Integration

Geographic Maps

Group Reservations

Guest Check-in/Check-out

Guest Communications

Guest Experience Management

Historical Reporting

Housekeeping Management

Inventory Control

Inventory Management

Inventory Tracking

Invoice Management

Lead Management

Loyalty Program

Maintenance Management

Maintenance Scheduling

Marina Management

Maritime Crew Management

Marketing Automation

Mobile Access

Multi-Channel Distribution

Multi-Channel Management

Multi-Channel Sync

Multi-Currency

Multi-Language

Multi-Location

Multi-Property

Online Booking

Online Forms

Online Payments

Online Registration

Online Reservations

Opportunity Management

Owner Statements

Parent Portal

Partner Management

Partner Portal

Web-based

Android

Windows

iPad

iPhone

Cloudbeds

Campspot

Little Hotelier

Newbook

innRoad

STAAH Channel Manager

ResNexus

Guesty Lite

AvaiBook

Basic

Frequent bugs and glitches

Managing Director

after the software was set there was issue in the calendar on airbnb, my properties were closed for whole month in high season, and there whole company were busy celebrating there vacations, also they did not refund our training fees AED1700 as they claim to give us training and software full of errors.

Proprietor

The program itself hangs constantly and as you need to work on it 12 hours a day its very frustrating and all the while you are paying through the nose. When you ask for compensation for your loaded work schedule becasue the program that's supposed to make life easier doesn't they are extremely rude and defensive.

60% of reviewers feel negative about RMS’s bugs and issues. Reviewers report encountering frequent glitches, crashes, and system lag, which disrupt daily operations and cause frustration. Some users say updates can introduce new problems or break existing settings, and they find the wait for bug fixes to be lengthy. They indicate that technical issues can affect invoicing, data entry, and integration with other systems, leading to inefficiencies. Users think the instability of the software and the complexity of setup create ongoing challenges that impact their overall satisfaction.

Extensive customization options

96% of reviewers feel positive about RMS’s customization. Reviewers appreciate the flexibility to tailor the system to their unique business needs, noting that the software offers a wide range of settings and options for a personalized experience. They indicate that the ability to customize screens, workflows, and features saves time and increases efficiency. Some users say the system adapts well to different property types and business models, and they value the ongoing updates that introduce new customizable functions. They find that customization helps them address specific operational requirements and enhances overall usability.

Responsive and supportive assistance

GENERAL MANGER

The product is 2nd to none, the support is incredible, friendly and so helpful and the entire RMS system is one we are proud to use. If you want reliability, accuracy and performance you need to have the best you can - for us that is RMS

86% of reviewers feel positive about RMS’s customer support. Reviewers appreciate the knowledgeable and approachable support staff, highlighting their patience and willingness to guide users through setup and troubleshooting. Some users say the support team is easy to reach and provides clear, step-by-step assistance, making the learning process less stressful. They indicate that tutorials and help resources are comprehensive and helpful, and they value the prompt responses to service requests. Users think the support experience contributes significantly to their confidence in using the software.

General Manager

As with any product, each new version has its learning curve but in the case of RMS the learning curve is quite gradual as the product works so well, and if you know what its supposed to do, it just makes sense.   And, if you need to, their Support Team is simply amazing!

Director

I do think the system is glitchy though as I often have to refresh my page because it seems to have an unstable interface and doesn't show things on the screen correctly.   But one thing I do like is that that you can work from anywhere and I love being able to help guests from home on my own computer.

Accounting Manager

There are some complicated intricacies in setting up the software.   If you do not categorize things properly then the reports issued are not correct.

Campground Manager 

Overall I enjoy the system because of the extra features. How much you can edit the sales and product listings.

Assistant Manager

In RMS you are able to select many different detailed fields that need to be filled out for reservations which is very helpful with guest check in and guest check out.

After introducing of the demo was promised -system have a great use on the computer and mobile version is responding perfectly(which was the most important to me) -

Manager

Improve Email and message from OTA connectivity so that user use all in one.

Motel Manager

My issues with the software are the upgrades that change 'it's our way or no way' rather than an option, ie the guest screen had options that we found very useful when taking a booking are now behind an icon  

Reception Manager

It has also given us the tools we need to expand our reception management staff, making handovers, invoicing and communication much easier.

The support desk is very good at helping me troubleshoot problems and most of the time, we find a solution.  

It takes a while to learn but the system really has options for every application.

Owner

The program does all that I would want it to, and in particular the personal over-the-phone customer service is excellent

Maintenance management, texting, interactive documents, online booking, meter reading and more.

Administrator

SMS two way service and quick response from support

Owner Manager

The time taken to find a phone number so we could speak to the help line.

Nothing to like, the promises are fake, they will take the money from you and sent you to very unprofessional people.  

Event Manager

Still learning setup and operation - this business is new to RMS and challenging to me and RMS.  

system prone to crashing multiple times during day.

owner

The customer support is the best, it is the one reason I have not switched to another provider.

Minimum deposit of 0.01 cent required to save a credit card on a online booking through rms booking page.

Owner/Manager

Not sure if possible but it would be great if the country of operation was prioritised first.

Integration was tricky but we ironed out the issues over time.

Anyway keep going till [sensitive content hidden] fixed some and again very pation 3 to 4 days to be done.

online booking functionality worked okay.

We are a small company and they can do owner accounting

Business Owner

Going through the help and youtube you can not always find what your looking when searching  seem to get a list of unrelated items that are not what your looking for.

the rate management is difficult and wanting to look up my clients info and manage it for my purposes

OWNER

For Heartland RV Park & Cabins, RMS Cloud allows us to be on the leading edge for how we interact with our guests.   Whether our guests make their reservations in person or through the IBE, it allows us to make the experience simple and understandable.  

Now having used the software for for 18mths there are what I would expect basic functions to run a motel that are just not there/can't be done.

All RMS local and international staff have been very supportive and understanding of my needs.  

Each support team has a different way of setting things up...once you get used to the one way and you call in for a similar issue, the next person takes the long way around to solving the problem

The support workers were good to deal with, but the program is just not reliable

Love all the features you guys keep building and upgrading.

Many issues have been resolved over the past couple of months.  

Building rates using Rate Manager can be challenging if you don’t use it frequently.

Hotel Manager 

It should just sync to save us time and also to make sure we have the room available.

The interactive map is difficult to find from a mobile device.

Remote access to assist my front office with issues

Owner, director

Also invoices arent arriving in guests companies in boxes.

Revenue Manager

We were unable to transfer data from the previous PMS we used into RMS so it took a lot of time for us to enter everything into the new system.

Almost all the rooms show on one screen and for multiple weeks.

The RMS team seek feedback and listen to customer suggestions about improvements and new functions.

Sometimes the training part where you ask questions is hard to find what you are looking for.

Site Manager

I like that fact that you can contact RMS customer service at any hour on any day and that they are very knowledgeable about everything in the RMS system.  

Operation Manager

exciting and frustrating at the same time. When it is running correctly it is great but when it crashes it crashes.

TRAVEL  CONSULTANT

It is also easy for taking daily bookings & maintain daily tasks.

RMS vs AvaiBook Comparison (2026)

RMS

AvaiBook

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives