RMS Cloud Pricing, Features, Reviews & Alternatives

RMS Cloud

Cloud-based hospitality property management software

4.39/5 (328 reviews)

RMS Cloud overview

What is RMS Cloud?

RMS is a cloud-based hospitality property management solution designed to assist property managers and owners in managing bookings, availability, pricing, correspondence, billing, and more. The software is suitable for hotels, motels, serviced apartments, holiday parks and resorts of all sizes, and can be deployed across multi-property environments, enabling groups and chains to manage data from all their properties in one system. Multi-properties have the ability to distribute inventory across numerous sites through integration with the global distribution system (GDS).

The RMS native channel manager allows users to connect to major OTAs without the need for a third-party interface, cutting down on commission fees and maximising exposure. Users can also embed an internet booking engine (IBE) in their website, allowing guests to directly make reservations at any time, with rates and availability automatically updated in real-time.

Automated pricing rules can be created to maximise occupancy and yield, where rates intuitively adapt in response to supply and demand. The RMS built-in dashboard can be customised for each user, manager or department, and displays activity in real-time.

RMS also includes tools for managing events, marketing, housekeeping, accounts receivable and compliance. Food and beverage interfaces and point of sale (POS) integration allow users to manage onsite restaurants and bars, track stock and charge purchases back to guest rooms.
www.rmscloud.com

Pricing

Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, India, Mexico, United Kingdom

Supported languages

English
RMS Cloud screenshotSuccess Story | How Cotton Tree Holiday Park streamlined processes to deliver a safer guest journeyRMS Cloud screenshotRMS Cloud screenshotRMS Cloud screenshotRMS Cloud screenshotRMS Cloud screenshot: RMS CloudUsing RMS to Enhance the Guest ExperienceMaximize Revenue Using RMSSave Time and Money with RMSRMS Interview: Helen Scott from Cofton Holidays on why they use RMS Property Management SystemHear What RMS Customers Think
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RMS Cloud user reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.3
  4.2
  4.5
Josh R.

WE love RMS and wish we had switched sooner!

Used weekly for 2+ years
Reviewed 2019-08-30
Review Source: Capterra

Overall our experience has been great! All the automation saves us lots of time and makes us look more professional as well.

Pros
We like that it's cloud-based so we can access it from anywhere on any device at any time we choose. It's also very user-friendly for those taking reservations and the ability to easily take online reservations is great.

Cons
Can be a little challenging when making changes in the backend, but if we ever have any issues tech support walks us through it.

Response from RMS - The Hospitality Cloud


Thanks for your positive feedback Josh! We are thrilled RMS is helping your campground reach its full potential. We are glad our user-friendly system is making managing your property easier. RMS is committed to ongoing software development and exceptional customer support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Debbie J.

great features, cumbersome to use, set up is a nightmare

Used daily for 2+ years
Reviewed 2021-03-30
Review Source: Capterra

As far as managing straight forward reservations, it does the job for us. I can see the potential of numerous features, but it's mostly wasted in our small mom and pop company. If we wouldn't lose our customer history and it wasn't such a pain to migrate our database, I'd find something that is easier for me to use.

Pros
The triggered correspondence and ability to send SMS to our in house guests are great features. Some of the reports are very helpful.

Cons
It's cumbersome to set up, not intuitive, I find it far more difficult to set up new rates or make changes in set up than our previous 2 reservation systems. I'm not techy, and would not recommend it to anyone unless I know they are tech savvy.

Response from RMS


Hi Debbie, thank you for leaving an honest review. We're really pleased to hear that you like the triggered SMS capabilities and find that useful in the running of your holiday park.

For setting rates, this help centre article explains all the different rate types in a visually appealing, step-by-step way which might be useful to you: https://helpcentre.rmscloud.com/rate-setup/rates-overview

The RMS system is pretty robust and can take some time to get familiar with. We'd love to help you navigate and utilise the features that will benefit your business - please feel free to call us any time or log a service request, and our friendly support team will be happy to help. Alternatively, we have over 100 bite-sized video tutorials on YouTube that show you how to use popular elements of the system: https://www.youtube.com/channel/UCF60pnsOHpe0JPDLPrcRBJg

Hope that helps! Hayley

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Bruce K.

RMS Training or the lack of!

Used daily for 1-2 years
Reviewed 2020-08-25
Review Source: Capterra

New to the business 18 months ago and not soo young! we are looking forward to a break however, our biggest worry is leaving the park with someone because of RMS? - I think that we need a package named RMS Lite "Caravan/Holiday Park friendly) and someone to install and train the trainee face to face.

Pros
Once you understand it - it can be useful however, it is impossible to recommend that has you afraid of it!!

Cons
Hard to understand/use and achieve the most out of the programme - lack of one to one training and follow up by the company to support - train and help the users - over the web based training lacks understanding of the trainee - face to face you can see and check for understanding of the trainee. I am sure that more attention is required in this area so that the users can achieve a greater understanding and not be afraid to use the product features ---- please check with other users as I am sure that you will enhance the reputation of your brand and gain far more than loyal users.

Response from RMS


Hi Bruce! Thank you for leaving a review, I followed this up with support who let me know they reached out to you and assisted you with your queries. They might have mentioned this, but we'll soon be launching RMS University, a self-paced learning platform that will include a range of modules, from beginner through to advanced. We also have our help centre knowledge base that features articles, visual guides, webinars and videos to help you out with different topics. You can access it here: https://helpcentre.rmscloud.com/ Thanks!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Jenny S.

Happy customer

Used daily for 2+ years
Reviewed 2021-04-07
Review Source: Software Advice

Pros
just its simplicity and visually everything is in the one screen.

Cons
We are using RMS enterprise and our main issue is we are unable to roll over repeat charges differently at each park one of our parks have residents and their repeat charges need to roll every week our other parks only have annuals and would like to roll over 70 days before due date but we are unable to to this (this was one thing we liked about Newbook)

Response from RMS


Hi Jenny, thank you for sharing your RMS experience, we appreciate the feedback. We're so pleased that you are ejoying the simplicity of the system and find it visually appealing - one huge focus for us was enhancing the software so that all relevant information could be captured in one place to save clicking between screens, so we're happy to hear your feedback on that one!

Thank you for raising that issue, I have passed it on to our product development team to make them aware.

Please reach out to our friendly support team if you have any questions - they are available 24/7 and always happy to help. -Hayley

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Baris G.

My favourite channel manager is present in RMS Cloud

Used daily for 1-2 years
Reviewed 2020-11-21
Review Source: Capterra

RMS Cloud works as promised and all functionas are quite ok and helpful for our operations. Customer service is above expectations and it is easy to understand the whole system however more OTA integrations are essential.

Pros
As a hotel manager who used nearly the all considerable multiple channel management platforms in the industry, RMS Cloud's channel manager is by far the best one in terms of the functions it provides and the usability. The orientation period of RMS Cloud to the staff that I worked with was really low and they could use it like an expert after 40 minutes of training.

Cons
Altough functions are working great, the number of OTA integrations is still low and needs to be increased. Additionally more languages and the currencies should be supported in management panel which is essential for multi-national operating hotels with multi-national staff like ours.

Response from RMS


Hi Baris, thank you for this great feedback, we're so happy to hear that you rated our channel manager as the best you've ever used! We currently offer more than 100 OTA and distribution connections and that number is expanding - if there are any in particular you'd like to connect with, please drop a comment in our suggestion box and we will endeavour to help! More language and currency options are top of our roadmap and will be coming very soon. Thanks!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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RMS Cloud pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Pricing is per room, per month. Further details are available on request.

RMS Cloud features

API
Activity Dashboard
Booking Management
CRM
Channel Management
For Vacation Rentals
GDS/OTA Integration
Housekeeping Management
Inventory Management
Online Booking
Payment Processing
Promotions Management
Rate Management
Reporting & Statistics
Reporting/Analytics
Reservations Management
Room Booking
Third Party Integrations

Calendar Management (115 other apps)
Electronic Payments (98 other apps)

Videos and tutorials

Additional information for RMS Cloud

Key features of RMS Cloud

  • Accounts receivable
  • Asset maintenance
  • Booking confirmation
  • Channel management
  • Compliance management
  • Customizable dashboard
  • Dynamic pricing
  • Event management
  • Food & beverage interfaces
  • GDS integration
  • Guest marketing
  • Housekeeping management
  • Online bookings
  • PCI-DSS compliant
  • POS integration
  • Real-time updates
  • Reporting & analytics
  • Reservation & booking management
  • Third party integrations
View All Features

Benefits

The dashboard can be customised for different users, managers and departments, and gives a real-time snapshot of activity.

Inventory can be distributed across multiple channels and managed from a single platform.

An internet booking engine can be embedded in property websites, allowing guests to book directly at any time, with automatic updates to availability and rates.

All reservations appear automatically in the booking screen, with confirmation emails sent to users and guests and real-time availability updates to prevent double-booking.

Reservations can be color-coded on the booking chart, based on their source, company, travel agent or any other criteria.