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RMS Cloud Pricing, Features, Reviews and Alternatives

RMS Cloud product overview

What is RMS Cloud?

RMS is a cloud-based hospitality property management solution designed to assist property managers and owners in managing bookings, availability, pricing, correspondence, billing, and more. The software is suitable for hotels, motels, serviced apartments, holiday parks and resorts of all sizes, and can be deployed across multi-property environments, enabling groups and chains to manage data from all their properties in one system. Multi-properties have the ability to distribute inventory across numerous sites through integration with the global distribution system (GDS).

Key benefits of using RMS Cloud

  • The dashboard can be customised for different users, managers and departments, and gives a real-time snapshot of activity.

  • Inventory can be distributed across multiple channels and managed from a single platform.

  • An internet booking engine can be embedded in property websites, allowing guests to book directly at any time, with automatic updates to availability and rates.

  • All reservations appear automatically in the booking screen, with confirmation emails sent to users and guests and real-time availability updates to prevent double-booking.

  • Reservations can be color-coded on the booking chart, based on their source, company, travel agent or any other criteria.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    Knowledge Base
    Chat
    Email/Help Desk
    FAQs/Forum
    Phone Support

    Training options

    Live Online
    Videos
    Documentation
    In Person
    Webinars

    RMS Cloud pricing information

    Value for money

    4.3

    /5

    364

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    RMS Cloud features

    Functionality

    4.3

    /5

    364

    Total features

    138

    9 categories

    Most valued features by users

    Reservations Management
    Online Booking
    Booking Management
    Reporting & Statistics
    Activity Dashboard
    Third Party Integrations
    Reporting/Analytics
    CRM

    Functionality contenders

    RMS Cloud users reviews

    Overall Rating

    4.4

    /5

    364

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.64/10
    Rating distribution

    5

    4

    3

    2

    1

    210

    117

    24

    6

    7

    Pros
    Overall dealing with RMS in system wise has been great and Customer service are easy to talk to, friendly, explain things with ease they don't rush you. The team know there system and how to explain.

    pv

    preeti v.

    My overall experience is really good. I've been using RMS for over a year now and I am super comfortable with using this system.

    cm

    candice m.

    Easy on a daily basics and very useful for what we need. And the support team is amazing.

    OM

    Oana M.

    Cons
    At present there is a considerable lag and with the changes it can become frustrating.

    TS

    Tracey S.

    Group booking - hate how many clicks. I always struggle with rate setup.

    MD

    Melissa D.

    The program itself hangs constantly and as you need to work on it 12 hours a day its very frustrating and all the while you are paying through the nose.

    DB

    Danielle B.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    WE love RMS and wish we had switched sooner!

    Reviewed 3 years ago

    Overall our experience has been great! All the automation saves us lots of time and makes us look more professional as well.

    Pros

    We like that it's cloud-based so we can access it from anywhere on any device at any time we choose. It's also very user-friendly for those taking reservations and the ability to easily take online reservations is great.

    Cons

    Can be a little challenging when making changes in the backend, but if we ever have any issues tech support walks us through it.

    Vendor response

    Thanks for your positive feedback Josh! We are thrilled RMS is helping your campground reach its full potential. We are glad our user-friendly system is making managing your property easier. RMS is committed to ongoing software development and exceptional customer support.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    great features, cumbersome to use, set up is a nightmare

    Reviewed a year ago

    As far as managing straight forward reservations, it does the job for us. I can see the potential of numerous features, but it's mostly wasted in our small mom and pop company. If we wouldn't lose our customer history and it wasn't such a pain to migrate our database, I'd find something that is easier for me to use.

    Pros

    The triggered correspondence and ability to send SMS to our in house guests are great features. Some of the reports are very helpful.

    Cons

    It's cumbersome to set up, not intuitive, I find it far more difficult to set up new rates or make changes in set up than our previous 2 reservation systems. I'm not techy, and would not recommend it to anyone unless I know they are tech savvy.

    Vendor response

    Hi Debbie, thank you for leaving an honest review. We're really pleased to hear that you like the triggered SMS capabilities and find that useful in the running of your holiday park. For setting rates, this help centre article explains all the different rate types in a visually appealing, step-by-step way which might be useful to you: https://helpcentre.rmscloud.com/rate-setup/rates-overview The...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Great support

    Reviewed a month ago

    bookings just roll in that's nice , love that I can access anywhere.

    Pros

    The system is easy to use on a daily basis and training staff on the day to day running's is simple enough.

    Cons

    not enough training hours, I'm sure there's a lot behind the scenes I don't know about

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    RMS Training or the lack of!

    Reviewed 2 years ago

    New to the business 18 months ago and not soo young! we are looking forward to a break however, our biggest worry is leaving the park with someone because of RMS? - I think that we need a package named RMS Lite "Caravan/Holiday Park friendly) and someone to install and train the trainee face to face.

    Pros

    Once you understand it - it can be useful however, it is impossible to recommend that has you afraid of it!!

    Cons

    Hard to understand/use and achieve the most out of the programme - lack of one to one training and follow up by the company to support - train and help the users - over the web based training lacks understanding of the trainee - face to face you can see and check for understanding of the trainee. I am sure that more attention is required in this area so that the users can achieve a greater understanding and not be afraid to use the product features ---- please check with other users as I am sure that you will enhance the reputation of your brand and gain far more than loyal users.

    Vendor response

    Hi Bruce! Thank you for leaving a review, I followed this up with support who let me know they reached out to you and assisted you with your queries. They might have mentioned this, but we'll soon be launching RMS University, a self-paced learning platform that will include a range of modules, from beginner through to advanced. We also have our help centre knowledge base that features articles, visual guides, webinars and videos to help you out with different topics. You can access it here: https://helpcentre.rmscloud.com/ Thanks!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Merel's own opinion.

    Reviewed 3 months ago

    Benefits are that there is always someone in RMS that is ready to help with any problem.

    Pros

    Easy usage of software. Support is always close at hand although sometimes the phone call waiting period can be quite long however understandable because of the high demand.

    Cons

    It is not so much what I dislike about the software it is that I am not a tech savy person and therefore as unable to achieve what is required however the help centre and the support teams are always very helpful.

    RMS Cloud FAQs and common questions

    Q. What type of pricing plans does RMS Cloud offer?

    RMS Cloud has the following pricing plans:
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of RMS Cloud?

    RMS Cloud has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does RMS Cloud support?

    RMS Cloud supports the following languages:
    English, Arabic, Chinese (Simplified), French, German, Japanese, Spanish, Thai


    Q. Does RMS Cloud support mobile devices?

    RMS Cloud supports the following devices:
    Android, iPad, iPhone


    Q. Does RMS Cloud offer an API?

    Yes, RMS Cloud has an API available for use.


    Q. What other apps does RMS Cloud integrate with?

    RMS Cloud integrates with the following applications:
    MYOB Business, Criton, Stripe, Quickbooks Online, Braintree, Xero


    Q. What level of support does RMS Cloud offer?

    RMS Cloud offers the following support options:
    24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, FAQs/Forum, Phone Support

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