RMS Hotel Pricing, Features, Reviews & Comparison of Alternatives

RMS Hotel

Cloud-based hotel management software

4.39/5 (292 reviews)

RMS Hotel overview

What is RMS Hotel?

RMS is a cloud-based hospitality property management software designed to assist hotel managers and owners in managing bookings, availability, pricing, correspondence, billing, and more. The software is suitable for hotels, motels, inns, B&Bs, and resorts of all sizes, and can be deployed across multi-property environments, enabling hotel groups and chains to manage data from all their properties in one system.

RMS allows users to manage multiple properties in a single platform, with the ability to distribute inventory across numerous sites through integration with the global distribution system (GDS). Users can embed a ‘book now’ button in their website, allowing guests to make reservations at any time, with rates and availability automatically updated. Automated pricing rules can be created to maximise occupancy and yield, with rates adjusted automatically. The built-in dashboard can be customized for each user, manager, or department, and displays activity in real-time.

RMS also includes tools for managing events, marketing, housekeeping, accounts receivable, and compliance. Food and beverage interfaces and point of sale (POS) integration allow users to manage onsite restaurants and bars, track stock, and charge purchases back to guest rooms.
www.rmscloud.com

Pricing

Starting from
$125/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, India and 4 other markets, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
RMS Hotel screenshotRMS OVERVIEW YouTube HD MP4RMS Hotel screenshot

RMS Hotel reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.3
  4.2
  4.5
Josh Randall

WE love RMS and wish we had switched sooner!

Used weekly for 2+ years
Reviewed 2019-08-30
Review Source: Capterra

Overall our experience has been great! All the automation saves us lots of time and makes us look more professional as well.

Pros
We like that it's cloud-based so we can access it from anywhere on any device at any time we choose. It's also very user-friendly for those taking reservations and the ability to easily take online reservations is great.

Cons
Can be a little challenging when making changes in the backend, but if we ever have any issues tech support walks us through it.

Response from RMS - The Hospitality Cloud


Thanks for your positive feedback Josh! We are thrilled RMS is helping your campground reach its full potential. We are glad our user-friendly system is making managing your property easier. RMS is committed to ongoing software development and exceptional customer support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Mark Atkinson

Use the software the way you want to.

Used daily for 2+ years
Reviewed 2019-08-27
Review Source: Capterra

Pros
Customization of this software is the best I've seen in this industry. If we decide we want to track something new. We can simply add the field. Modify rates on a daily basis, automatically. The customization saves time and gives peace of mind.

Cons
Like all online / network software, they can be slow as data is being pulled across the country / world.

Response from RMS - The Hospitality Cloud


Thanks Mark for your positive feedback! We're thrilled RMS' customization is helping your property reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your property easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Troy Clarry

Great service

Used daily for 2+ years
Reviewed 2020-05-06
Review Source: Capterra

Excellent

Pros
Always when having an issue, I have forgot how to set up a certain area, or there has been an update to the system (there are many which is a great thing as they area always enhancing the product) the request is always answered within a few hours at the most and promptly fixed 1st Class!

Cons
Nothing.

Response from RMS - The Hospitality Cloud


Hi Troy - thanks very much for that lovely review! We always aim to provide efficient and friendly service to our clients. I will pass on your comments to our Customer Support Manager.

Kind Regards,
Pete Ferris
RMS Cloud

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ron Brinckman

Faulty product with crappy support

Used daily for 1-2 years
Reviewed 2019-04-25
Review Source: Capterra

I have started the selection process for another product because I want proper support.

Pros
It works, as far as direct bookings and Booking.com bookings are concerned. It synchronises well with Booking.com. we have had no over bookings.

Cons
RMS is not capable to connect my hotel to Expedia. REALLY, I am not kidding. RMS passes the wrong currency. We are located in Cape Verde and they pass our prices to Expedia in Australian dollars. RMS have been working on this for over a month now. I have to beg for updates on this problem and all they have told me is that it is a very complicated problem (where it really is only a matter of passing the right currency for the selected country). Less important but still annoying problems are: Old (fashioned) user interface: Not all the screens work on a Mac, some screens only work in full screen mode. The application is not scalable/responsive.

Response from RMS - The Hospitality Cloud


Thank you for posting your feedback and Ron, we appreciate the opportunity to discuss this openly and frankly with you.

The information provided has been escalated with the entire global support team, especially the UK team.

Receiving unfavourable feedback is never nice to hear, but its a powerful tool that can be used in the ongoing training and development of our team.

We are sorry we failed to deliver the level of service you expected and required and please rest assured that corrective steps have been taken with respect to your particular circumstances.

Best regards,

Peter Ferris
Director of Global Sales & Marketing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Anne Ray

Does everything you expect and so much more

Used daily for 2+ years
Reviewed 2020-03-27
Review Source: Capterra

We have turned our ratings and occupancy upside down in aa couple of years and RMS has played an integral role in this. It's ease of operation and excellent support makes running the system efficient and trouble free

Pros
The ability to customise correspondence and offer unique guest interaction

Cons
The printing interface causes challenges too often. Would like greater access to formal training (however the youtube videos are a good alternative)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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RMS Hotel pricing

Starting from
$125/month
Pricing options
Free trial
Subscription
View Pricing Plans

Pricing is per room, per month. Further details are available on request.

RMS Hotel features

Activity Dashboard
Booking Management
Channel Management
Online Booking Integration
Reporting & Statistics
Room Booking
Third Party Integration

API (73 other apps)
Automatic Notifications (51 other apps)
Availability Management (53 other apps)
Billing & Invoicing (56 other apps)
Calendar Management (81 other apps)
Credit Card Processing (70 other apps)
Discount Management (48 other apps)
Electronic Payments (61 other apps)
Inventory Management (56 other apps)
Invoice Management (55 other apps)
Price Management (55 other apps)
Promotions Management (49 other apps)
Reservations Management (107 other apps)

Videos and tutorials

Additional information for RMS Hotel

Key features of RMS Hotel

  • Reservation & booking management
  • Online bookings
  • Channel management
  • GDS integration
  • Dynamic pricing
  • Guest marketing
  • Event management
  • Housekeeping management
  • Asset maintenance
  • Food & beverage interfaces
  • POS integration
  • Reporting & analytics
  • Accounts receivable
  • Third party integrations
  • Compliance management
  • Customizable dashboard
  • Real-time updates
  • PCI-DSS compliant
  • Booking confirmation
View All Features

Benefits

The dashboard can be customized for different users, managers, and departments, and gives a real-time snapshot of activity.

Inventory can be distributed across multiple channels and managed from a single platform.

A ‘book now’ button can be embedded in property websites, allowing guests to book at any time, with automatic updates to availability and rates.

All reservations appear automatically in the booking screen, with confirmation emails sent to users and guests, and real-time availability updates to prevent double-booking.

Reservations can be color-coded on the booking chart, based on their source, company, travel agent, or any other criteria.