WebRezPro vs Cloudbeds

eZee Absolute

ResNexus

Sirvoy

Yanolja Cloud Solution PMS is an intelligent solution that automates hotel operations to enhance guest experience and drive revenue.

See why ResNexus is a top-rated property management software!

TRUSTED BY THOUSANDS OF PROPERTIES!

https://resnexus.com/comparisons/

ResNexus let's you optimize your property with an easy-to-use PMS, OTA channel manager, booking engine, guest portal, marketing tools, text messaging, & more!

Sirvoy Hospitality System is a hotel reservation & property management system for small & medium-sized hotels, B&Bs, hostels, motels, lodges, guest houses, and more

WebRezPro is a cloud property management system that streamlines operations for all accommodation types. It features a secure, commission-free booking engine, 150+ integrations, mobile access, and responsive support to boost efficiency and revenue.









Online Booking

Reporting/Analytics

Rate Management

GDS/OTA Integration

Inventory Management

Maintenance Management

Guest Experience Management

Built-in Accounting

Point of Sale (POS)

Marketing Automation

WebRezPro

Web-based

Android

iPhone

iPad

Windows

Linux

Chromebook

Cloudbeds

Little Hotelier

Hotelogix

roommaster

innRoad

Checkfront

ThinkReservations

Stayntouch  PMS

Lodgify

Basic

Owner

It offers useful reports, flexible rate options, and connects well with other systems like AirBnB.

Some features aren’t as intuitive as they could be, and it may take extra training or repetition before users become comfortable navigating the system. While powerful, the learning curve can be a barrier for occasional users.

Administrative Manager

Also when making a reservation, the address information under guest info does not automatocally copy down under payment info so you have to enter it twice.

Accountant

For example, gross amount of room charges from the restaurant are recognized as revenue although they include taxes payable and service charges payable.  

General Manager

For groups, if you miss one thing it will not hold the rooms, or you get errors.. and the block does not hold the rooms.

Adding QB directly into the system would be a bonus, but it is not a deal breaker.  

The accounting reports are worthless and do not match the reports from the POS systems.

Lodging Manager

I can no longer get full sized screens of the reservations when opening them.

It is quite easy to use, but there has to be other quick functions like checking in all guests from a group at one time, or checking them all out at one time.

As the GM I can not override things unless I unlock them for all to override.

Director of Member Services

There needs to be more consistency between different accounting sections of Webrez.

Chief Operating Officer

We have been a customer of WebRezPro since 2011 and the top benefit we have received is the responsiveness to making changes that are needed for our unique multi-property set up.  

The setup is user-friendly and secure, and customer support is prompt and helpful.  

Hotel director

On that note, when we first started I loved the documentation but now it’s a bit of a pain point for me.

This is a go-to if you are in the hospitality business.

The rate management function can be cumbersome however, the there are plenty of interfaces with rate and revenue management software providers that give us the efficiency we need.

Book keeper

Best customer/technical support when I need help.

Executive Assistant

I love the calendar features and access to the housekeeping app is wonderful.

Owner and Host

A1 - from the sales, to the on-boarding personnel, to the programming and support personnel, it has been a very positive experience working with WRP!

User-friendly and works great for small businesses.

The program does not fully integrate with other POS systems.  

No online availability calendar for website (is there this feature???)

Operations Manager

I hate to be so critical, but it feels shockingly difficult to use, especially since it’s clearly just a series of binary conditions.

Manager

I would also like an easier way to switch people around from room to room.

I also like that WebRezPro is pretty good at continuously adding new helpful features.

Hopefully an app or more mobile friendly website becomes available soon.

I would like to have a maintenance platform to keep track of work orders that can be linked to each unit and sent directly to the maintenance staff.

I love how easy it is to move rooms around in the interactive calendar.

Revenue and Group Reservations Manager

Having to create rates for every group folio is cumbersome as you are entering the same information over and over.

This is why we have already praised WRP to others including hotels in our area.

Server and Systems Lead

Like not being able to make reservations when people show up. Or change their rooms when people show up.

the platform is complicated and detailed.

Credit card issues like a 6 month window to capture the balance of a reservationGtuops you need a degree in software to figure outGuests cant book more than 1 roomGuests have to move off of our site to see pricesSoftware feels old.

The crown jewel of your product is the service and support.

From the beginning with our Account Rep [sensitive content hidden] to our trainer [sensitive content hidden] is has been a great experience!

According to their support, this is the way they do it and cannot be changed.  

Book-Keeping

The financial report options and stat reports could use a few more options.

Hotel Manager

THis is because the guests gives us the physical card to charge. Once we return the physical card back, the print out does not show the full 16 digits. Although we have used Credit Card, we are unable to fill the digits in the system.

The accounting platform is extremely poor.

The system is very reliable, the professional staff is outstanding

Setting up discount rates/codes is not the easiest and often one little setting will make it not work.

Senior Manager Sales and Administration

The software has the type of flexibility that we need to run a small rural resort where staff is hard to come by so we needed to create a lot of unique setups.  

The platform is very intuitive super easy to train staff on it.

The overall experience could be summarized in one word....  frustrating.  

President

I would like to see more flexibility on the report generation side and the ability to add charges to an owners statement throughout the month rather than just at the end of the month.

Administration and Front Desk

I'm used to AutoClerk- I'm used to being able to make changes, without having to switch between 'edit' and 'change'- when the guest is on the phone and jumping all around, this can be flustering.

Concierge

Customer Support

Reporting

Training and Learning Curve

Reservation

Bugs and Issues

Calendar

Staff

Pricing

Room Management

Mid-size Business

Large Enterprises

Small Business

Freelancers

World Web Technologies

Hostaway

Trusted by 20,000+ property managers worldwide, Hostaway is the industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators.

Lodgify simplifies the process of managing a vacation rental by enabling anyone to create a bookable website, sync your listings data across channels, and manage tasks in one place. 

eZee Centrix

Yanolja Cloud Solution’s Channel Manager helps hotels manage rates, inventory, and availability across multiple OTAs and GDS platforms from one centralized dashboard, ensuring real-time updates, preventing overbookings, and maximizing online visibility and revenue opportunities.

Cloudbeds' channel manager synchronizes your inventory with 300+ online marketplaces in real time, including Booking.com, Airbnb & Expedia. Streamline your distribution and get more reservations. For properties with 10+ rooms only.

Calendar Management

Data Synchronization

Dynamic Pricing

Campaign Management

Pipeline Management

Order Management

Reviewers appreciate Cloudbeds’ flexible pricing based on business size and the ability to pay for add-ons as needed. However, some users report hidden fees, upselling tactics, and unclear pricing, which they feel diminish overall value.

Value for money

By industry, Cloudbeds reviewers are most commonly professionals in hospitality (87%). The most frequent use case for Cloudbeds cited by reviewers is reservations (57% of reviewers).

Mews

Clock PMS

Guesty

SiteMinder

Beds24

Guesty Lite

Kigo

iGMS

eviivo

Preno

Core

Enterprise

Slow and limited email support

Director

You need to log your problem by email then you have to wait for a confirmation then you have to wait for a response and all communication is done by email and sometimes the answer is not what you are actually looking for.

80% of reviewers feel negative about Cloudbeds’ email support. Reviewers report that support is primarily handled via email, leading to slow response times and frustration when urgent issues arise. They say communication often requires repeated explanations and lacks immediate solutions, with some users experiencing days-long waits for replies. Users indicate a preference for phone or live chat support, noting that the lack of real-time assistance can hinder problem resolution. Many feel that the support process is impersonal and insufficient for critical or time-sensitive matters.

Frequent technical problems

As soon as a thing is more than a basic problem they do not know how to handle it, create a ticket and that ticket gets succed into a black hole of non existent technical support.

Very unstable since November 2023 and no explanations, no compensation - Just answers saying that they are aware of the problem and working on it.

68% of reviewers feel negative about Cloudbeds’ bugs and technical issues. Users report recurring glitches, system outages, and unreliable performance, especially after updates. They say problems with inventory accuracy, connectivity, and platform stability disrupt daily operations and require frequent support tickets. Reviewers indicate that resolutions are often delayed or not communicated, leaving them feeling unsupported. Some users mention that technical issues are particularly problematic in fast-paced environments, where immediate attention is necessary to maintain business continuity.

Opaque and frustrating pricing

Basically, they use dirty sales tactics, telling us we had to sign up that day or else the price would go up by 30%.

54% of reviewers feel negative about Cloudbeds’ pricing. Users express frustration with unclear pricing structures, unexpected fees, and aggressive sales tactics. They say that promised features may require costly upgrades, and refund processes are complicated or denied. Reviewers mention that rate setup and management can be confusing, with some functionalities locked behind higher-priced plans. Many feel that the overall value is diminished by hidden costs and sales practices that create distrust and complicate the purchasing experience.

Clean and user-friendly design

It is extremely easy to switch languages depending on who the user is.

85% of reviewers feel positive about Cloudbeds’ user interface. Reviewers appreciate the modern, clean layout that makes navigation simple, even with a wide range of features. They find the interface visually appealing and easy to understand, which helps reduce confusion and streamlines workflow. Users mention that switching languages is straightforward, and the presence of helpful tools like a search bar improves efficiency. Many say the design supports quick access to key functions, allowing them to perform tasks with minimal effort.

Efficient calendar management

I work from the calendar generally and have found that navigating in and around the calendar is very simple. And integration was a breeze!

Reservation and calendar view / adjustments are very user friendly.

86% of reviewers feel positive about Cloudbeds’ calendar functionality. Users think the calendar is visually clear, easy to navigate, and supports efficient reservation management. They appreciate features like drag-and-drop booking adjustments, quick access to guest information, and seamless integration with OTAs. Reviewers indicate that the calendar helps them stay organized and up-to-date with daily check-ins and check-outs. Some users say the dashboard and calendar view are particularly helpful for tracking room availability and rates, making daily operations smoother and more transparent.

Comprehensive hotel operations

The interface is user friendly and satisfies all the core hotel management needs from OTA channels, your own booking engine, reservation management, even housekeeping features.

I manage a 25 room boutique hotel, and Cloudbeds offers everything that we need in a nice, neat little package.

83% of reviewers feel positive about Cloudbeds’ hotel management capabilities. Users indicate that the software covers essential functions such as reservation management, housekeeping, and OTA channel integration. They appreciate that it suits both small and medium-sized properties, offering tools for sales, inventory, and guest management. Reviewers find that the platform helps streamline operations, improve organization, and support remote management. Some users say the system’s flexibility and integrations make it a valuable tool for various hospitality businesses, from boutique hotels to vacation rentals.

Intuitive and simple operation

ENTEPRENUER

Easy to use for both beginners and professional users of the software.

93% of reviewers feel positive about Cloudbeds’ ease of use. Reviewers appreciate that the system is intuitive and straightforward, making daily operations manageable even for those without technical expertise. They say the learning curve is minimal, with clear instructions and a user-friendly design that supports both beginners and experienced users. Users indicate that setup is uncomplicated and that the software’s all-in-one approach streamlines management tasks. Many find that adapting to the system is quick, allowing them to focus on running their business rather than troubleshooting software complexities.

Everything is connected in a way that actually makes sense operationally — from reservations and channel management to payments and reporting — which removes a lot of the friction that hospitality teams usually deal with across multiple systems.

Every issue gets funneled into endless tickets, bots, and dead-end emails. If you actually need support to run your business, look elsewhere, Cloudbeds disappears the moment you need them most.  

Hospitality Director

The booking management is great, and I particularly like the "Whistle for CB" feature, which keeps me and my guests connected at all times.

Proprietor

Unlike Sqare or Stripe (even though they use Stripe)…which deposits daily….CloudBEDS holds your funds.

Bugs in the software are marked as a wish and published on their online community where people can share their wishes for changes.

There were a few small areas where more customization would help, but overall, it’s a reliable and user-friendly system.

Lastly, the variety of channels offered through the channel connection is a major benefit.

They’re smooth, attentive, and borderline over-eager during setup, but the second they’ve got your money, you might as well be shouting into a void.

Each reservation coming from an OTA has pending balances (we are on Channel Connect) which isn't good for our book keeping.

We have the multi-property functionality and it's been game changer.

Great UI, support, booking, and guest connect.

Owner - Operator

Recently, it appears as though Cloudbeds is taking steps to focus more on relationship and supporting their partners.

Owner Operator

No hospitality partners, no Cloudbeds. When I have immediate needs, there is not enough support.

I finally feel like my customers are being managed in a thoughtful way.

It’s intuitive and makes daily management easy.

managing partner

A seemingly rudimentary question which takes hours of being on hold, finally reaching a junior rep who points us to room revenue (which is not total revenue), another points us to total payments, another points us to total debits, all of which have worked for the company for under 5 months.

You will never speak to a human again after they get you set up.

Marketing

Google Hotel ads isn't working, be wary about this on your sales call because this was a big reason we joined, but so far we have no idea how this works.

Basic functionality ok, but the rest......sucks.

Won’t get a timely response, have to pay extra to get someone on the phone.

We got a chance to evaluate Cloudbeds and it looked like it was feature rich.

Moreover, they have a lot of hidden fees (specifically for credit card processing) that make them a lot more expensive than we initially anticipated when signing up.

Cloudbeds is very user-friendly and easy to navigate.

Onboarders are the only ones that know the product but your not allowed to talk to them after onboarding.

Its just so frustrating when trying to run 4 businesses and we can't even get a straight answer on our "total revenue" for a basic PL report we are trying to produce but have now spent 3 days trying to finish.

WebRezPro vs Cloudbeds Comparison (2026)

WebRezPro

Cloudbeds

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives