WebRezPro Pricing, Features, Reviews & Alternatives

Pros
WebRezPro is incredibly well managed. Their customer service and tech support is incredible, responding to e-mailed questions sometimes within minutes, and always willing to talk something through on the phone. Several times, I have e-mailed suggestions, some of which were implemented within days. The few glitches we have found were fixed within hours. I have worked with other hotel systems that were run by programmers. It's obvious that WRP is run by people who know the hotel business.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Offers an offseason discount on the subscription and the customer service is outstanding. Native English speakers (Canadians) that are very easy to understand.

Cons
There are things that other programs have but this surprisingly still does not have. They take suggestions on improvements and some customer service employees comment that it is a really good idea but, the changes are slow or do not happen often enough.

Rating breakdown

Likelihood to recommend: 8/10

Pros
The reports are the most powerful feature.

Cons
It is one of the least user-friendly software I have ever used. All the functionalities are difficult to find within the platform.

Rating breakdown

Likelihood to recommend: 0/10

Pros
For me the most amazing part of WebRezPro is even if you have no prior PMS usage experience it is still quite straightforward to get used to work with it. We use WebRezPro for management of reservations from multiple booking websites over the internet which is great for avoiding multiple booking and updating the availability over multiple bookign platforms from one central management panel. This makes very convenient for us to manage all our sales channels.

Cons
Coverage of Webrezpro should be increased in terms of number of integrated Online travel agencies. Expecially integration wtih the local online travel agencies of Turkey, Italy, Malaysia as well as the other locally operating booking websites would be great since it is hard to manage the listings in thse local websites one by one.

Rating breakdown

Likelihood to recommend: 10/10

Pros
This is a fabulous PMS system for our boutique hotel. I have the ability to easily check reservations and availability from anywhere that I can get wifi. It is easy to teach staff how to made reservations. The Group Folios were a little tricky to learn but are able to handle our different types of groups: individual pay or group pay. The support team is superb, always quick to answer emails and are very wonderful to speak with over the phone. I can easily check reports for ADR, RevPar, and daily revenue, based on the day, MTD, YTD, and compare to the day, month and year previous. All in all, it's everything we need.

Cons
It took a bit in the beginning to get used to having to scroll to get the guests info into their reservation, but now we are used to it. I do wish that it integrated with HotSchedules so that I could see my labor vs revenue without having to enter the numbers into a spreadsheet.

Rating breakdown

Likelihood to recommend: 10/10