I could not imaging doing our business without WebRezPro. Discovering them was the best gift I could offer myself. Of course there is the pain of setting everything up and learning how it works, but man o man, what a difference it made in my life. It keeps much more order in my daily routine, eliminated the double bookings, creates email templates sent it automatic to guest without having to remember to send them manually, processing credit cards and so much more. It allowed me to grow to a point that 5 yrs ago I could not even dream of. I can never say enough about the support team, they are exceptional. At a few occasions, I brought up a few ideas of functions that were not available, but could benefits of it, if it was something they could do. The team gladly looked it over and saw the potential of how this could also benefits other customer, and made these options available. There is no double, that they are there for their customer and they are always looking at ways to improve. I have now worked with WRP for 6 yrs going in to my 7th, and I can never say enough of how much I love this software, but most importantly the support team that stand behind it. It would not be the same without you. Thank you WRP.
Pros
Everything from it's functionality, to the endless resources that is offered to us. It makes our job much easier, but most of all the team and support. That is by far what makes this software so valuable, is real people giving support that care about their customers.
And it is a Canadian base company :)
Cons
Calendar upload time: My calendar is very slow to download, it may have something to do with the number of properties we have. But I am sure this can be fix when I take the time to bring it up to the team.
Phone support: Is on week days only, and on (Central Standard Time) which is a bit early for us on the west coast (Pacific Standard Time) . It would be nice to have the hours extended and adding weekends too. But on the other hand, we are not left empty handed, as they do offer email support on weekends and after hours, that is monitored very closely.
Rating breakdown
Likelihood to recommend: 10/10
One of the biggest solutions that Web Rez Pro has provided is an accuracy of transaction history so that we can see when a reservation is altered who the person was, the date and the details of what was changed. This is especially fantastic when we have guests calling to book over the phone and we can see in real time the activity. It's also really nice to have such an easy ‘modification’ of a transaction should there be a change or need to adjust any of the pricing or taxes based on actuals, especially since we are in Mexico and have to convert our Pesos transactions based on the daily exchange rate, which is frequently different from the time of the quote or the first payment to the second payment. Honestly, the support is so far above standards it's amazing and no other platform provides the quality of service that is direct. It's so nice to not be fielded through a call center and waste time trying to get responses or assistance!! Live representatives that are experts allow us the freedom to do our job and focus on the face to face hospitality for our clients. I feel like we know the staff and they are quick to answer in great detail any questions or doubts and as a ‘dinosaur of technology’ that is priceless!!
Pros
As a small business owner, we have found the integration, training and support such an extremely important value that Web Rez Pro has provided to our company. When we first started we were so thrilled to have a fantastic calendar to utilize and see our occupancy in a snapshot view.
Then we quickly realized that the customized reports were a huge time saver for our staff. We have used 6 other programs and this is by far the easiest to use, train your staff and the implementation from booking a reservation through the housekeeping department and maintenance.
The implementation was so easy that we had 6 people trained within the first day!
The automated emails are an amazing time saver as well!
Thank you!!
Cons
I can’t say that there is a true negative; however, we are in Mexico and the only ‘wish’ I have is if we could have dual currency so that we could utilize the accounting features that are provided. My second wish is if we could track customer reviews more easily and keep as part of our history on our website which would be most valuable.
Rating breakdown
Likelihood to recommend: 10/10
Pros
The reports are the most powerful feature.
Cons
It is one of the least user-friendly software I have ever used. All the functionalities are difficult to find within the platform.
Rating breakdown
Likelihood to recommend: 0/10
Before WebRezPro we were a mess. We used another reservation software company that was a big let down for us. What I mentioned about everything I liked most about WebRezPro was everything we didn't have with our former reservation software company. And the biggest and most crucial piece of WebRezPro that makes me push this company to others in the travel industry, is the customer support. I have never called for support (during working hours of course) and had no one answer. You all rock! From [SENSITIVE CONTENT HIDDEN] (our sales consultant) to [SENSITIVE CONTENT HIDDEN] (my implementation coach), and support staff team members like [SENSITIVE CONTENT HIDDEN]...you make my life so much easier!!
Pros
I love everything about the software! It is so user-friendly that even this "old school" lady can use it. The first part for me was making the reservations online and off. It is desk-clerk friendly and traveler-friendly which ultimately makes it easier for my staff and customers. The second part has to be the email set-up for constant communication with my travelers. And the third, but not the last nor least, would be the integration of OTAs. All of this makes my life so much easier, and I finally sleep through the night without worry about my properties!
Cons
The only thing would be the integration with HomeAway, but I can do without for what I am getting upfront with your system.
Rating breakdown
Likelihood to recommend: 10/10
Overall we are very happy with the customer service. My employees like the WRP system and believe in the customer service people. They know that WRP agents will stay on the call until the issue or explanation of the procedure to solve our problem is crystal clear. We know many of the agents by name and know them to be patient and informative with us. We have a full-service reservation software system for about the same price with significantly better service than our previous vender. My employees are happy and that makes me happy with my software selection.
Pros
The customer service is terrific! Even if WRP's call center is closed they still respond after hours as needed if there is a pressing issue. They also offer a seasonal rate. We are a seasonal hotel and only open for 4 1/2 months per year. I am happy overall that I switched to WebRezPro. One of the biggest benefits of WRP is that my employees are happy!
Cons
The software could be improved and made easier for the user. Although they have been promising updates for customer's suggestions that they take to make the software easier, I have not seen too many game-changing updates in almost 2 years using the system. We have been told that a big update is coming but it is over a year now and only minor changes have been noticed.
Rating breakdown
Likelihood to recommend: 9/10
12 rooms or less: $60 per month
15 rooms: $75 per month
30 rooms: $150 per month
45 rooms: $225 per month
60 rooms: $300 per month
75 rooms: $375 per month
90 rooms: $450 per month
105 rooms: $525 per month, large property discounts available.
120 rooms: $600 per month, large property discounts available.
200+ rooms: pricing available on inquiry.
Australia (English)
Canada (English)
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United Arab Emirates (English)
España (español)
France (français)
Ireland (English)
México (español)
Nederland (Nederlands)
New Zealand (English)
Österreich (Deutsch)
Portugual (Português)
Singapore (English)
South Africa (English)
United Kingdom (English)