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Gusto vs Namely Comparison

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Overview

Category Leaders

Gusto smoothly integrates HR, payroll, health benefits, employee onboarding, workers' compensation insurance and automated...

Category Leaders

Namely is a full, web-based suite that streamlines many HR workflows including payroll, benefits, talent management and more....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$45/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

2,149

559

102

21

33

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

198

119

37

24

17

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

Pros

I think the design is beautiful, simple, and user-friendly which keeps my mind at ease while using. Also, once you set it up, it just does everything for you with clicks and it is amazing.
Super simple to set up, does withholding reporting for you, super user friendly. I had not performed any sort of payroll before and Gusto made the whole process extremely positive.
Payroll is completely new to me so I appreciated how user friendly Gusto was from the beginning. Their customer service has alway been good as well, and I’ve reached out to them several times.

Pros

We have been very impressed with Namely's interest in responding to client needs and I've not ever worked with a company such as theirs with a roadmap that is truly responsive to clients.
It is user friendly, accurate, and reliable. I also love working with a dedicated payroll rep each payroll cycle to help make things run smooth and efficiently.
There are many other more cost effective and competent payroll services available. I strongly recommend using them.

Cons

The customer service has been terrible. When problems occur you email their generic support.
Gusto made an error in reporting of my payroll on 941 and NJ state WR30, and its proven impossible to many adjustments. NO customer service, no supervisors, no way to escalate.
I have been recently disappointed that they continue to neglect to file 941 taxes on time. I just got 2 notices from the IRS even though I can see on my profile that the document has been completed.

Cons

TERRIBLE!!! AWFUL!!! TOTAL NEGATIVE EXPERIENCE. My husband's employer (he is a Network Engineer) recently came on board with Namely, too.
When you assign a task to someone there is no way to set reminders or alert you if you have a task overdue. Also, no notification or red flag that says you have incomplete tasks on the homepage.
Hold times for client services are crazy. I guess b/c the company is in financial trouble the staff is bare.
  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last review7 days ago

Key features

  • Total features64
  • 360 Degree Feedback
  • 401(k) Tracking
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Ad hoc Reporting
  • Applicant Tracking
  • Approval Process Control
  • Attendance Tracking
  • Audit Management
  • Benchmarking
  • Benefits Administration Outsourcing
  • Benefits Management
  • COBRA Administration
  • Calendar Management
  • Calendar Sync
  • Chat/Messaging
  • Check Printing
  • Collaboration Tools
  • Compensation Management
  • Competency Management
  • Configurable Workflow
  • Contractor Management
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Data Import/Export
  • Deduction Management
  • Digital Signature
  • Direct Deposit
  • Disability Insurance Administration
  • Document Management
  • Document Storage
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Employee Benefits Administration
  • Employee Database
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Self Service
  • Employee Time Tracking
  • FMLA Administration
  • Feedback Management
  • Goal Setting / Tracking
  • HIPAA Compliant
  • HR Management
  • HSA/FSA Administration
  • Health Insurance Administration
  • Individual Development Plans
  • Job Description Management
  • Learning & Development
  • Leave Tracking
  • Life Insurance Administration
  • Multi-State
  • On-going Performance Tracking
  • Onboarding
  • Online Benefits Enrollment
  • Organizational Charting
  • Orientation Workflow Management
  • Overtime Calculation
  • Payroll Management
  • Payroll Reporting
  • Peer Appraisals
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Point of Sale (POS)
  • Prioritization
  • Progress Tracking
  • Provider Management
  • Pulse Surveys
  • Purchasing & Receiving
  • Question Library
  • QuickBooks Integration
  • Reimbursement Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Retirement Plan Management
  • Review Cycle Tracking
  • Role-Based Permissions
  • SSL Security
  • Salary History
  • Search/Filter
  • Self Assessment
  • Self Service Portal
  • Self-Enrollment
  • Sick Leave Tracking
  • Skills Assessment
  • Skills Tracking
  • Surveys & Feedback
  • Task Management
  • Tax Compliance
  • Third Party Integrations
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Timesheet Management
  • Training Management
  • Trend Analysis
  • Vacation/Leave Tracking
  • W-2 Preparation
  • Wage Garnishment
  • Weighted Performance Measures
  • Workflow Management
  • Total features95
  • 360 Degree Feedback
  • 401(k) Tracking
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Ad hoc Reporting
  • Applicant Tracking
  • Approval Process Control
  • Attendance Tracking
  • Audit Management
  • Benchmarking
  • Benefits Administration Outsourcing
  • Benefits Management
  • COBRA Administration
  • Calendar Management
  • Calendar Sync
  • Chat/Messaging
  • Check Printing
  • Collaboration Tools
  • Compensation Management
  • Competency Management
  • Configurable Workflow
  • Contractor Management
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Data Import/Export
  • Deduction Management
  • Digital Signature
  • Direct Deposit
  • Disability Insurance Administration
  • Document Management
  • Document Storage
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Employee Benefits Administration
  • Employee Database
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Self Service
  • Employee Time Tracking
  • FMLA Administration
  • Feedback Management
  • Goal Setting / Tracking
  • HIPAA Compliant
  • HR Management
  • HSA/FSA Administration
  • Health Insurance Administration
  • Individual Development Plans
  • Job Description Management
  • Learning & Development
  • Leave Tracking
  • Life Insurance Administration
  • Multi-State
  • On-going Performance Tracking
  • Onboarding
  • Online Benefits Enrollment
  • Organizational Charting
  • Orientation Workflow Management
  • Overtime Calculation
  • Payroll Management
  • Payroll Reporting
  • Peer Appraisals
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Point of Sale (POS)
  • Prioritization
  • Progress Tracking
  • Provider Management
  • Pulse Surveys
  • Purchasing & Receiving
  • Question Library
  • QuickBooks Integration
  • Reimbursement Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Retirement Plan Management
  • Review Cycle Tracking
  • Role-Based Permissions
  • SSL Security
  • Salary History
  • Search/Filter
  • Self Assessment
  • Self Service Portal
  • Self-Enrollment
  • Sick Leave Tracking
  • Skills Assessment
  • Skills Tracking
  • Surveys & Feedback
  • Task Management
  • Tax Compliance
  • Third Party Integrations
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Timesheet Management
  • Training Management
  • Trend Analysis
  • Vacation/Leave Tracking
  • W-2 Preparation
  • Wage Garnishment
  • Weighted Performance Measures
  • Workflow Management

Integrations

  • Total integrations80
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • SuccessFactors
  • Twitter
  • Zapier
  • iCIMS Talent Cloud
  • Total integrations70
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • SuccessFactors
  • Twitter
  • Zapier
  • iCIMS Talent Cloud

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Namely

Namely is a Mistake

Reviewed 2 years ago

Justworks, ADP, Gusto, depending on your size definitely go with one of those over Namely

Pros

They billed us on time. They did not give coherent or full answers 90% of the time, so I guess a pro if they did that with one out of 10 times for us.

Cons

The day before our W-2s was due they asked us to pay $11,000 extra fee that they had forgotten to mention. this was one week after saying everything was all set / ready to go. Our rep made mistakes with our off boarding that led us to get billed by benefits companies we didn’t have access to. I asked for our rel to be removed from our account three times with no response only for him to be fired and all of the mistakes he made I am now paying for... Namely consistently took 24 hours on support tickets, gave us wrong information and refused to take ownership over Porten things like onboarding and offboarding meeting my team to do much of the work.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Namely

Namely is a scam

Reviewed 3 years ago

I would avoid the service. I have moved on to Gusto and found that the system is easy to use and thus far has not had any glitches.

Pros

In theory their service is end-to-end. what we found was that the modules didn't seamlessly exist so information was being entered twice

Cons

the system isn't true single sign-in. The customer service was abysmal and their sales process wasn't very honest

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Namely

6 weeks into our contract and awful experience

Reviewed 2 years ago
Pros

The software is great, it combines payroll, HRIS and a suite of tools to Improve efficiency with your organization

Cons

They stink at payroll, they have no process at all. I’ve had to go the bank 3 times to send a wire transfer to them to process payroll because they haven’t set us up. It looks like they’d adding services to their platform, but they cannot deliver. I would staying staying with experts such Gusto who only specialize in payroll

Gusto vs. Namely

See how Gusto and Namely stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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10+ YEARS RECOMMENDING SOFTWARE

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