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Gusto

Gusto is the all-in-one HR platform for growing businesses.

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Gusto Pricing, Features, Reviews and Alternatives

Gusto product overview

Price starts from

39

Per month

Per Feature

What is Gusto?

Built for businesses at any stage, Gusto is a proven partner to help grow and nurture your team. With Gusto, you get modern HR features like payroll, benefits, hiring, management resources, and more — all in one place.

Key benefits of using Gusto

Gusto provides award-winning payroll for businesses of all sizes. Gusto automatically calculates, pays, and files your federal, state, and local payroll taxes, as well as W-2s, 1099s, and new hire forms.

- 85% of surveyed customers say Gusto is easier to use than their previous payroll provider.
- 3 out of 4 surveyed customers say Gusto makes compliance easier.
- 77% of surveyed customers say that Gusto takes tedious tasks off their plates.

It takes more than a paycheck to build an amazing team. With Gusto, you can offer a wide range of no-cost, low-cost, and premium health and financial benefits to support your team into the future. Plus, Gusto syncs medical, dental, and vision insurance with payroll.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
Knowledge Base
Phone Support
FAQs/Forum

Training options

Webinars
Documentation
Live Online
Videos

Gusto pricing information

Value for money

4.5

/5

3.4K

Starting from

39

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Gusto features

Functionality

4.5

/5

3.4K

Total features

63

5 categories

Most valued features by users

Reporting/Analytics
Self Service Portal
Activity Dashboard
Third Party Integrations
Employee Database
Employee Management
Reminders
Employee Profiles

Gusto users reviews

Overall Rating

4.7

/5

3.4K

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.83/10
Rating distribution

5

4

3

2

1

2,596

697

122

29

44

Why do users choose Gusto?

What would users change about Gusto?

Pros
Its super simple to use and easy to get around to the information i'm looking for. I really like the fun things they send when you get paid.

GS

Guranjan S.

We use it for payroll and benefits and its simple and effective. The customer service is also great as they are "human" because they actually listen and answer questions.

TB

Tess B.

Not only do they make it easy to use the platform, the dashboard and overall experience with their tool is pleasant and truly great.

AR

Anonymous Reviewer

Cons
Tax calculations and deductions for each employee is difficult to achieve with the software. Leave management is restricted to admininistrator alone.

OO

OLADIPO O.

I now use a different service because I was tired of the lack of organization in this regard, and the implication that by expecting more, I was being unreasonable.

AR

Anonymous Reviewer

My biggest frustration is inability to sign documents. I still have to use Docusign then upload the documentation into the individual profiles instead of kicking it off directly during onboarding.

AR

Anonymous Reviewer

Overall Rating

Literally spoiled me it’s so easy

Reviewed 2 years ago

Transcript

Amin A: My name is Amin, I'm the executive director of a online publishing company and I give Gusto a...

AvatarImg
AvatarImg

David F.

CEO and Founder

Marketing and Advertising, 1-10 employees

Review source

Overall Rating

Could not be easier of bette customer support

Reviewed 2 years ago

Transcript

David: Hi, I am David, I'm the CEO and founder of a marketing agency, and I give Gusto a five out of...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Gusto - a breeze for small biz

Reviewed 14 days ago

My experience managing Gusto is from the POV of a company with seasonal employees, but I also worked at two other companies that used it. That's the thing: there's great carryover if someone already worked for a company that used Gusto, as administrators can access any stored documents easily (and the employees don't have to worry about uploading a new form every time). It makes tracking tax forms a lot easier, knowing that they're always going to be in the same place. Running payroll is mostly intuitive as well, though there's a bit of a learning curve involved to make sure all the automations are as needed.

Pros

Gusto makes it easy to interface with all your employees, making direct deposits and tax forms a breeze.

Cons

Honestly, I can't find any downsides that outweigh the benefits of Gusto for our small business. If anything, it challenges me (as a manager with not a lot of administrative experience, as we don't have a separate department to take care of it) to learn the ins & outs. This can be a learning curve when it comes to, say, automations and admin permissions, but a gentler one than I would expect.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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HR's perspective

Reviewed a month ago

The Gusto team is super helpful and knowledgeable about their product and services. It was a great experience.

Pros

Quick and easy to set up. Everything you need to run your HR and payroll department

Cons

It's a great tool and resources for small businesses

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Customer Support Non-Existent if you have a Tax issue

Reviewed 2 months ago

You have to monitor everything that is processed from them. My mistake. Do not rely on their quality. You have to keep tabs on everything.

Pros

Online, payrol. my accountant had access

Cons

Have a tax issue where Gusto failed to file 940 and was a year late on a 941. I didnt check this (foolish me, though I was paying a service for this). I have a tax liability now. The main issue is that if you call customer service, there is NO ONE beyond the front line service. NO ONE from the tax department will call you, speak with you, or give you an update. You will get a canned email "we...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great for payroll

Reviewed 3 months ago

It's great for payroll. We don't pay for the leave management or other items because it is too expensive, but the payroll features are great.

Pros

Gusto is great for it's payroll and benefits platform. They do exactly as they say they are going to do and take care of all tax liabilities on time, with no concern of being wrong or late.

Cons

Their customer service is terrible. You typically get a representative that tells you the same thing that is in their knowledge base and then can't escalate you to talk to someone actually knowledgeable but can request a call back. The call backs don't happen and you receive an email, which typically doesn't answer your question because the initial representative didn't pass along the information correctly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Gusto Review

Reviewed 2 months ago

Overall pleased with the software and it's been helpful to streamline our payroll.

Pros

The product was relatively easy to set up and to use. The customer service is helpful to talk through any issues we were having. Pretty straightforward overall.

Cons

The one issue we have with it is that it takes a couple days for direct deposit Training videos would be helpful. Can't pay an hourly rate and also commission

Gusto FAQs and common questions

Q. What type of pricing plans does Gusto offer?

Gusto has the following pricing plans:
Starting from: $39.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of Gusto?

Gusto has the following typical customers:
Freelancers, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Gusto support?

Gusto supports the following languages:
English


Q. Does Gusto offer an API?

No, Gusto does not have an API available.


Q. What other apps does Gusto integrate with?

Gusto integrates with the following applications:
Aplos, 7shifts, Jirav, allGeo, Lattice, Shopify Plus, GitHub, Sling, Dropbox Business, neo.tax, Webex, Workforce, AttendanceBot, Breezy, Time Tracker, OnTheClock.com, Brex, Bookkeeper360, Deputy, VGS, Guideline, QuickBooks Online Advanced, PerformYard Talent, SINC, Vagaro, Expensify, Synder, Housecall Pro, QuickBooks Time, Google Workspace, Workyard, ZarMoney, Trello, Box, FreshBooks, Procare Solutions, KeldairHR, Upserve, Dext Prepare, Vanta, Hubstaff Tasks, Trainual, WizeHire, AccountingSuite, Traliant, Clover, When I Work, QuickBooks Desktop Enterprise, BambooHR, ZipBooks, Workiz, BuilderTREND, ClockShark, EasyLlama, ChartHop, WorkforceHub, SpotOn, Online Check Writer, Bonusly, Timeero, Quickbooks Online, JazzHR, Homebase, Veryfi Receipts OCR & Expenses, Secureframe, monday.com, 15Five, Hubstaff, Accelo, Greenhouse, Sunrise, Asana, Xero, ApplicantPRO, Veryfi OCR API & SDK, Brandly, Dataddo, Shopify


Q. What level of support does Gusto offer?

Gusto offers the following support options:
Chat, Email/Help Desk, Knowledge Base, Phone Support, FAQs/Forum

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