Gusto Pricing, Features, Reviews & Comparison of Alternatives

Gusto

Gusto makes payroll, benefits, and HR refreshingly easy.

4.67/5 (2,326 reviews)

Gusto overview

What is Gusto?

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 100,000 businesses nationwide.
gusto.com

Pricing

Starting from
$45/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
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Gusto reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.5
  4.7
  4.5
Lance Vickers

Gusto has won me over for life.

Used daily for 2+ years
Reviewed 2019-10-29
Review Source: Capterra

Time sheets, paycheck stubs, tax documents for my employees are all available to them without any extra work needed by me. Gusto takes care of it al.

Pros
I love how easy it is for my employees to see their paycheck stubs, get their tax documents, and even do a early cash out option if they need a little extra money before payday. They have recently introduced time tracking, which solved another issue I had with keeping track of everyone's hours in another product.

Cons
I don't have many cons regarding Gusto. So far it has met all my needs flawlessly. The one con I would say is that the insurance process could be a little less confusing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sandy Glover

User Friendly

Used daily for 2+ years
Reviewed 2020-03-26
Review Source: Capterra

Very good. We always recommend Gusto as one of the top payroll companies to use for our clients that are starting payroll for the first time.

Pros
I use Gusto for my clients as well as for our own company. I find it very user friendly, especially for my tech-phobic clients. I also like their tech support. They are easy to reach by phone, chat or email and the technicians are very patient.

Cons
The import mapping. This is the only reason I wouldn't give 5 stars. When the payroll is simple, the mapping is fine but for more complicated payrolls, the mapping is a nightmare. Also, that it imports to Xero as a bill. Clients find it really difficult to grasp how to work with this. In their mind payroll has already been "paid" so when they see it show up as an unpaid bill, they get confused or worried that their employees didn't get paid.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Trevor Hatfield

Best platform for payroll, benefits & more

Used weekly for 1-2 years
Reviewed 2019-12-13
Review Source: Capterra

Overall it has been great to have everything in one place. Before we used Zenefits and Gusto and moved everything to Gusto. Its been a good move.

Pros
It simple to use and does everything we need to run the primary administrative tasks for our business.

Cons
The HSA feature did not move over seamlessly from Zenefits and is more expensive for a small team to have and the 401k option has been a bit of work to get moved over.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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David Malone

Cannot enter data to meet filing deadline in 4 days, Software lacking, and IRS says not receiving

Used weekly for 1-2 years
Reviewed 2020-01-27
Review Source: Capterra

For light weight use, it is pleasant. For anything cookie cutter, can be severely lacking. I do not have experience with Quicken payroll so not sure if any better given Quickbooks also seems to soft serve accounting now and buries T-accounts and registers, which should be at the top. That being said, at least one can still get to the register and make entries when soft serve ice cream is not appropriate, if you get my meaning.

Pros
It's pretty, modern GUI, and marketing and PR are nice. Lots of VC cash spent on social media and GUI to promote it. Phone support folks are pleasant but limited in what they can help with.

Cons
If problem, then your fault as they say software is designed to be self-serving and thus everything is your fault if does not work. But, if you want to grant restricted stock to people and generate 1099s and edited W-2s , then sorry, there software and support team could not help and there are no fields for me to "self-service" this data into their software. I've been in contact with Gusto since December and trying to get some 1099s and W-2s created and that are due by Jan. 31st. I finally spoke with someone today who said I could email them directions on where and how to enter into W-2s and 1099s, but I was then told that if a person's name was not in their software by Dec. 31st then software cannot create forms, even though there is time to still file. At the same time, I am receiving notices from IRS that 941s were not received, but Gusto software states filed.

Response from Gusto


Hi David, thanks for providing us your feedback about our software, and we've passed it along to our product team. We also see that you've been in touch with our customer support team and encourage you to reach back out to them if you have any questions and if there's anything else we can do for you in the moment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Lisa Hendricks

Gusto greatly reduces the H/R-Payroll-Hiring headaches

Used weekly for 2+ years
Reviewed 2020-02-11
Review Source: Capterra

Gusto really has saved me from one of the worst jobs in my small company. The software takes care of employee onboarding, firing documentation, reviews and pay raises -- even remembering employee birthdays and allowing me to send an ecard! Every time I've "handed a job over" to Gusto, the software has accomplished something brilliantly that I spent too much time on and probably did a lousy job on. It's great!

Pros
It does all the filing of all the government's paperwork requirements, with hardly any input from me. It makes all of the employees' records available to them any time - no more finding and copying old W-2s on April 15th! Payroll suddenly went from the top of my hated chores list to the bottom! It's so easy to do a payroll, view the cash requirements, correct mistakes in the payroll, and do direct deposits, that I hardly ever worry about the payroll anymore!

Cons
It's a little too expensive, the "Reports" section is a little limited and arbitrary, and I can't correct or add things after their deadlines, even if it wouldn't change the forms they've already sent in. The benefits are so excellent, however, that they outweigh the problems many times over.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Gusto pricing

Starting from
$45/month
Pricing options
Subscription
View Pricing Plans

Three pricing plans are available:

Core: $39 per company + $6 per employee per month.

Complete: $39 per company + $12 per employee per month.

Concierge: $149 per company + $12 per employee per month.

Gusto features

Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Reminders
Third Party Integration

API (465 other apps)
Activity Dashboard (388 other apps)
Activity Tracking (235 other apps)
Applicant Tracking (297 other apps)
Automatic Notifications (361 other apps)
Customizable Branding (285 other apps)
Customizable Reporting (288 other apps)
Data Import/Export (270 other apps)
Performance Management (226 other apps)
Real Time Reporting (242 other apps)
Recruitment Management (246 other apps)
Reporting & Statistics (413 other apps)
Self Service Portal (278 other apps)

Videos and tutorials

Additional information for Gusto

Key features of Gusto

  • 256bit SSL encryption & bank level security
  • Advanced payroll features
  • Automated tasks
  • Automated taxes
  • Benefits management
  • Chat
  • Collaboration
  • Compensation management
  • Contractor management
  • Custom offer docs
  • Data encryption
  • Digital signature
  • Document storage
  • Employee database
  • Employee direct deposit
  • Employee health benefits
  • Employee management
  • Employee onboarding
  • Employee paystub access
  • HIPAA compliance
  • HR management
  • HSA, FSA, and Commuter benefits
  • Multiple pay rates
  • New hire reporting
  • Payroll management
  • QuickBooks integration
  • Reimbursement management
  • Retirement plan management
  • SSL security
  • Self-enrollment
  • Sick leave tracking
  • Surveys & feedback
  • Third party integration
  • Time Tracking
  • Time clock integration
  • Time off requests
  • Vacation / leave tracking
  • Vacation tracking
  • Visual org charts
  • W-2s and 1099s
  • Workers compensation insurance
View All Features

Benefits

Have time for more meaningful work.
We take care of all the heavy lifting, filing all local, state, and federal payroll taxes to sending employee paystubs and W-2s.

Enjoy a central hub for your employee records.
Gusto is the system of record for all your employee information. Onboarding new employees (I-9, W-4) is 100% online, along with easily managing and approving PTO and sick days.

Receive world-class customer care.
Our US-based care team of knowledgable and friendly payroll and benefits experts are available by phone, chat, and email.