Gusto Pricing, Features, Reviews & Comparison of Alternatives

Gusto

Gusto makes payroll, benefits, & employee onboarding easy

4.66/5 (2,824 reviews)

Gusto overview

What is Gusto?

Gusto is a modern, online people platform that helps small businesses take care of their teams. Our products and services help you onboard, pay, insure, and engage your team in one integrated, easy-to-use platform loved by over 100,000 modern employers. Gusto makes taking care of your team a joyful experience, while helping you manage your bottom line and stay compliant. You'll feel like a pro no matter how complicated the situation. To create a workplace where everyone thrives, work with Gusto.

The cloud-based platform provides employees with access to a Gusto account so that they can view timesheets, paycheck stubs, tax documents, and more. The payroll tools within the Gusto app allow businesses to define pay period dates, automatically file payroll tax, sync data with third party platforms such as Xero, QuickBooks, and more, ensure compliance, set up workers compensation policies, automate payroll processing, and more. The Gusto payroll module also offers advanced features including federal, state, and local payroll forms, payroll reports, accounting integrations, and tax credit management.

Businesses can also benefit from employee management tools for employee onboarding, time tracking, contract management, org chart creation, document storage, time off request approval, and more. The employee directory gives managers an overview of all employees and includes information on time off, contact details, payroll data, bank account details, and more.
gusto.com

Pricing

Starting from
$45/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Gusto screenshot: Gusto run payrollHow to navigate the benefits dashboard | GustoGusto screenshot: Gusto benefits administrationGusto screenshot: Gusto 401(k) plansGusto screenshot: Gusto workers' compGusto screenshot: Gusto time trackingGusto screenshot: Gusto state tax managementWork with Gusto | Gusto

Gusto user reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.5
  4.7
  4.5
Jenni K.

Best DIY software in the payroll market

Used daily for 1-2 years
Reviewed 2021-01-06
Review Source: Capterra

I have been using Gusto for for a couple of years now and love it. They are consistently working on improving and seek guidance from their partners. Like with any software, there are funny little quirks that you get to know. Overall, it is a fantastic platform.

Pros
Gusto's self-onboarding and employee communication is leaps and bounds ahead of their competition, as is their clean, user-friendly interface.

Cons
Customer service has been struggling recently. There should be a way to have a salary that doesn't change when the hours are changed. The other downside is that if there is an error, you have to void the entire payroll. An option to void a single check would be a great improvement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Andrew H.

Best payroll company out there

Used weekly for 2+ years
Reviewed 2021-03-04
Review Source: Capterra

Hands down the best and most cost-effective payroll bureau I have ever had the pleasure to do business with. I will not only recommend it to clients that don't have a payroll service but I will recommend it over any other payroll service there is essentially. It's way cheaper and way easier to use. I also have seen less mistakes then pay checks or ADP as I have worked with their payroll reports quite often when doing bookkeeping

Pros
We used to do around payroll through a company called pay soft.. or ProPay maybe another name for it. The program was decent a little bit cumbersome and the check stock was extremely expensive. They did their own payroll as a bureau. As a result of having their own proprietary software built they also sold it which was overpriced and in the long run didn't make us money. Just being a recommendation agency essentially and controlling if you ever clients payroll through gusto it's made us more money and they offer way more than ADP or paychecks ever has offered us.

Cons
There's not much I don't like about this software besides maybe the fact that it isn't really a software that you download it's an internet interface so if you're internet somehow becomes unreachable or it's down you can't really print out checks with proper taxes withheld. This is An occurrence few and far between and can always be advanced and then paid back once you can access it again. A desktop GUI that just calls in the website would be a handy tool for owners and accountants to be able to take more effort into their own hands on payroll

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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ian c.

Wasted my time and money, was literally counting the days until the end of the fiscal year.

Used weekly for 1-2 years
Reviewed 2021-01-21
Review Source: Capterra

negative, cumbersome, patronizing, too expensive.

Pros
Nothing. I was migrated to it from XERO, when they decided to no longer do payroll

Cons
Honestly, I HATED the stupid animated piggy bank. Probably seems trivial, but it seemed emblematic of a company that was more concerned about making their software look like an iPhone app, than making it work well. The payroll was cumbersome. It woudn't let me do payroll early, or late. It basically made me run payroll within a two day window. Bank account low? Still made you run payroll, or would hassle you about messages about being late. Want to go on vacation and do a couple weeks of payroll early? Nope, out of luck. When they told me they would manage my health care premiums, I thought, great! Nope, after a week of emails and after several phone calls, I found out they were just trying to be group managers, and insurance brokers by offering me different insurers that I could choose. Zero help if I already had a group plan set up. Plus too expensive. Patriot is way simpler, and way cheaper. I do see lots of my millenial patients that are working for startups that probably won't be in business in 5 years seem to have Gusto as their payroll, so I'm just not the business that Gusto is a fit for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Rick M.

Payroll with a personal touch

Used weekly for 2+ years
Reviewed 2021-02-23
Review Source: Capterra

I’ve used Gusto as a freelancer with clients that operate their business with this service. I also use it at my day job with my Agency to manage my team's time off benefits and payroll. It’s a great product that I find myself recommending to others all the time

Pros
There are many products available that handle payroll, benefits, and employee database. My favorite thing about Gusto is that it uses a very human and personal approach to what could very easily be a cold and lifeless system or department. I love the option to add contractors through he payroll system too. The gusto customer service team is top notch. Turbo Tax integration is fantastic

Cons
There’s very little to complain about with Gusto. I do wish it had a more catered option for freelancer one man band type of operations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Carly F.

Awesome Product and Support Staff

Used weekly for 2+ years
Reviewed 2020-12-29
Review Source: Capterra

Payroll and tax payments can be time consuming and Gusto allows for the accounting team to do more important work and still feel like everything is being taken care of on the payroll side. Their customer service teams are extremely supportive and helpful.

Pros
Auto-sync and tax payments are the best features of the product that go above other products. Gusto will file the taxes for you, will send corrections if need be, and keeps track of all of that for your ease of mind. Their customer service team is above reproach, always willing to look into a problem and resolve it as soon as possible.

Cons
This is nitpicky, but the layout of the website often changes slightly. It would be nice if there was more consistency in the format. But the tool itself is above reproach.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Gusto pricing

Starting from
$45/month
Pricing options
Subscription
View Pricing Plans

Four pricing plans are available:

Concierge: $149 per company + $12 per employee per month.

Complete: $39 per company + $12 per employee per month.

Core: $39 per company + $6 per employee per month.

If you simply want to pay your 1099 contractors, there is Contractor (for companies without W-2 employees): $6 per contractor per month.

Gusto features

Collaboration Tools
Employee Database
Employee Management
Employee Profiles
Payroll Management
Reporting/Analytics
Self Service Portal
Third Party Integrations
Training Management

API (620 other apps)
Activity Dashboard (577 other apps)
Alerts/Notifications (578 other apps)
Applicant Tracking (413 other apps)
Assessment Management (422 other apps)
Data Import/Export (436 other apps)
Mobile Access (472 other apps)
Performance Management (434 other apps)
Recruitment Management (426 other apps)
Reporting & Statistics (599 other apps)
Search/Filter (384 other apps)

Videos and tutorials

Additional information for Gusto

Key features of Gusto

  • 256bit SSL encryption & bank level security
  • Advanced payroll features
  • Automated tasks
  • Automated taxes
  • Benefits management
  • Chat
  • Collaboration
  • Compensation management
  • Contractor management
  • Custom offer docs
  • Data encryption
  • Digital signature
  • Document storage
  • Employee Onboarding
  • Employee database
  • Employee direct deposit
  • Employee health benefits
  • Employee management
  • Employee onboarding
  • Employee paystub access
  • HIPAA compliance
  • HR management
  • HSA, FSA, and Commuter benefits
  • Multiple pay rates
  • New hire reporting
  • Onboarding
  • Payroll management
  • QuickBooks integration
  • Reimbursement management
  • Retirement plan management
  • SSL security
  • Self-enrollment
  • Sick leave tracking
  • Surveys & feedback
  • Third party integration
  • Time Tracking
  • Time clock integration
  • Time off requests
  • Vacation / leave tracking
  • Vacation tracking
  • Visual org charts
  • W-2s and 1099s
  • Workers compensation insurance
View All Features

Benefits

Have time for more meaningful work.
We take care of all the heavy lifting, filing all local, state, and federal payroll taxes to sending employee paystubs and W-2s.

Enjoy a central hub for your employee records.
Gusto is the system of record for all your employee information. Onboarding new employees (I-9, W-4) is 100% online, along with easily managing and approving PTO and sick days.

Receive world-class customer care.
Our US-based care team of knowledgable and friendly payroll and benefits experts are available by phone, chat, and email.