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HotSchedules vs 7shifts Comparison

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Overview

Category Leaders

HotSchedules is an employee scheduling tool for managing & communicating with workforces, as well as forecasting sales, generating...

Category Leaders

7shifts is an all-in-one solution for restaurants to schedule staff, communicate with their team, optimize labor, and more...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

34.99

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

443

5

4

3

2

1

244

146

40

5

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.7

1.1K

5

4

3

2

1

832

262

23

3

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

Overall, I really loved my experience with HotSchedules. It was a great program for me to know when and what shifts I was working.
Hotschedules won our business by having the best Aloha POS integration of all the companies we spoke with.
It's a great way to communicate between coworkers, on top of scheduling, time off, etc. It's well organized and easy to navigate.

Pros

It definitely does a nice job of allowing everyone to communicate on a single platform. Very user friendly and the features are great.
I love how intuitive it is, I love that it is free for under 10 employees, I think everyone who has to do scheduling for any size of company or any industry should use this software.
I love how easy everything is to use. I love being notified when my schedule has been posted and as someone who used to make the schedule each week, making and publishing schedules is easy as well.

Cons

Customer service is terrible. I have emailed and called about 3 open tickets and no one will call me back or respond.
The most annoying thing about is the notifications. I think everyone gets all the notifications.
Overall, every restaurant should seriously look into an app like HotSchedules. It saves time and stress on all, avoiding hand written notes that get lost.

Cons

The only flaw in the software I have found is that I sometimes have trouble accessing the app from my phone.
The absolute worst part about this software has to do with the roles that employees can be assigned: there is no "training" option under the roles that I created.
Also, the wage predictions are hit or miss. I also only get half of the notifications I should, and sometimes that app refuses to post pictures to the log.
  • Vendor responds to reviews
  • Last review11 days ago
  • Vendor responds to reviews
  • Last review5 days ago

Key features

  • Total features76
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Audit Trail
  • Automated Scheduling
  • Availability Management
  • Benchmarking
  • Budgeting/Forecasting
  • Calendar Management
  • Calendar Sync
  • Chat/Messaging
  • Clock In/Out
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Contractor Management
  • Cost Management
  • Cost Tracking
  • Customer History
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Employee Database
  • Employee Management
  • Employee Portal
  • Employee Profiles
  • Employee Recognition
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Event Calendar
  • Event Management
  • Facility Scheduling
  • Feedback Management
  • Forecasting
  • GPS
  • Group Scheduling
  • Inventory Management
  • Labor Cost Reporting
  • Labor Forecasting
  • Leave Tracking
  • Live Chat
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Multi-Language
  • Multi-Location
  • Negative Feedback Management
  • Online Booking
  • Online Punch Card
  • Online Time Clock
  • Overtime Calculation
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Point of Sale (POS)
  • Projections
  • Punch card
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recipe Management
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Resource Scheduling
  • SMS Messaging
  • Salaried Employee Tracking
  • Sales Reports
  • Sales Trend Analysis
  • Schedule Distribution
  • Scheduling
  • Search/Filter
  • Shift Swapping
  • Sick Leave Tracking
  • Skills Tracking
  • Task Editing/Updating
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Calendars
  • Third Party Integrations
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Timesheet Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • Total features88
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Audit Trail
  • Automated Scheduling
  • Availability Management
  • Benchmarking
  • Budgeting/Forecasting
  • Calendar Management
  • Calendar Sync
  • Chat/Messaging
  • Clock In/Out
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Contractor Management
  • Cost Management
  • Cost Tracking
  • Customer History
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Employee Database
  • Employee Management
  • Employee Portal
  • Employee Profiles
  • Employee Recognition
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Event Calendar
  • Event Management
  • Facility Scheduling
  • Feedback Management
  • Forecasting
  • GPS
  • Group Scheduling
  • Inventory Management
  • Labor Cost Reporting
  • Labor Forecasting
  • Leave Tracking
  • Live Chat
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Multi-Language
  • Multi-Location
  • Negative Feedback Management
  • Online Booking
  • Online Punch Card
  • Online Time Clock
  • Overtime Calculation
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Point of Sale (POS)
  • Projections
  • Punch card
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recipe Management
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Resource Scheduling
  • SMS Messaging
  • Salaried Employee Tracking
  • Sales Reports
  • Sales Trend Analysis
  • Schedule Distribution
  • Scheduling
  • Search/Filter
  • Shift Swapping
  • Sick Leave Tracking
  • Skills Tracking
  • Task Editing/Updating
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Calendars
  • Third Party Integrations
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Timesheet Management
  • Vacation/Leave Tracking
  • Variable Workforce

Integrations

  • Total integrations14
  • ADP Workforce Now
  • BambooHR
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn for Business
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • SAP SuccessFactors HXM Suite
  • Slack
  • Twitter
  • Workday HCM
  • Xero
  • Zapier
  • iCIMS Talent Cloud
  • Total integrations46
  • ADP Workforce Now
  • BambooHR
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn for Business
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • SAP SuccessFactors HXM Suite
  • Slack
  • Twitter
  • Workday HCM
  • Xero
  • Zapier
  • iCIMS Talent Cloud

User reviews that mention these apps

JM
AvatarImg

Jessie M.

Restaurants, 201-500 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

HotSchedules logo

HotSchedules

HotSchedules review

Reviewed 5 months ago

Good product but my company did switch to 7shifts

Pros

I like that i can copy and paste schedules from week to week

Cons

I did not like how difficult it was to take old employees off the store roster

DW
AvatarImg

Daniel W.

Restaurants, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

7shifts logo

7shifts

A great service for restaurants

Reviewed 6 months ago

Way better than hotschedules, super easy to understand.

Pros

7shifts is easy to monitor, schedule and adapt to growing or declining sales. Super stream lined for any ody to pic up.

Cons

The app needs work on the phones. Little buggy when it comes to the management side . Assigning shifts, viewing rosters etc.

KH
AvatarImg

Kari H.

Restaurants, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

7shifts logo

7shifts

Gets the job done.

Reviewed 2 years ago

I miss the ease and look of Hotschedules, but 7shifts has the potential to be better.

Pros

It's easy to use. Scheduling is easy with the templates. Messaging is also a breeze. Nice to have the engagement portion.

Cons

Needs "request on" ability in scheduling. GM's need access to all employees, including other management. Reporting could use some more options. The "roles" and "job code" are a pain and get screwed up going from 7shifts to Toast.

Vendor response

Thanks for the review Kari!

BG
AvatarImg

Beunte G.

Restaurants, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

7shifts logo

7shifts

7- Shift For Management

Reviewed 6 months ago

We transitioned to 7-Shifts from Hotschedules and it was like night and day

Pros

The ease of use and the seamless scheduling process and rating system

Cons

No receiving alerts when someone releases a shift

GS
AvatarImg

Gerard S.

Restaurants, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

7shifts logo

7shifts

My Review

Reviewed 6 months ago

Overall I'd say I have a positive opinion of 7Shifts and may prefer it over HotSchedules.

Pros

We mainly us the software for scheduling, Log Book, and messaging. Employees can set availability and request off as well. The program works fine for these options.

Cons

Wish there were more user friendly options available. We had a manager that quit, and even though he was deactivated, he was still receiving notifications from us and schedules.

AvatarImg
AvatarImg

Dana C.

Food & Beverages, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

7shifts logo

7shifts

Glad we switched

Reviewed 4 years ago

So far our service has been great. We have rarely had to call for support needs or help.

Pros

7shifts not only was easy for our management staff to adjust to after being with Hotschedules for years but they also do not charge our employees for the app. Its a win win, staff and management approved.

Cons

I wish there was a way to move from day to day on the app by ways of a calendar instead of scrolling through the dates. Schedules can look a bit squirrely via the app. I'm not sure if this may be an Android thing or just happens on occasion. It generally happens when there are unpublished shifts.

Vendor response

Thanks for the review Dana! Our mission is to improve happiness and efficiency in the workplace, so we're proud to hear that 7shifts is a solution that both your management and your staff enjoy.

MC
AvatarImg

Marie C.

Restaurants, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

7shifts logo

7shifts

Best-in-class scheduling tool with new features added regularly.

Reviewed 6 months ago

We love 7S and are always excited when new features drop. It's great to work with a product that is always improving. We used HotSchedules before this, and it was such a stagnant product that never changed.

Pros

Extremely intuitive with almost zero learning curve. The help widget is amazing, you actually get a quick and helpful response.

Cons

I wish task list schedules were more customizable.