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HotSchedules
4.4
(436)

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Conquer Every Shift with HotSchedules, Powered by Fourth

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HotSchedules Pricing, Features, Reviews and Alternatives

HotSchedules product overview

What is HotSchedules?

HotSchedules is an employee scheduling and workforce management application designed for use within restaurants, retail and hospitality industries, and other customer-facing businesses. The HotSchedules platform automates operational tasks such as scheduling, shift communication, reporting, forecasting, recruiting and training.

Key benefits of using HotSchedules

  • Create 100% compliant schedules with optimal labor mixes based on demand forecasting

  • Give your team flexibility with easy trade and shift swapping from HotSchedules app, rated the #1 business app for + years

  • Out-of-the-box dashboards slice and dice aggregated labor data for regional or corporate analysis while store-level reporting helps managers keep track of KPIs from shift-to-shift.

  • Prevent time theft, overtime, and missed breaks with HotSchedules' Time & Attendance capabilities

  • Completely avoid sub-minimum wage payouts and other payroll missteps

  • Ensure operational and brand standards across all your locations with HotSchedules' digital Logbook, complete with task management lists, store logs, staff journals, and food safety compliance monitoring.

  • Provide your employees access to on-demand pay (free for businesses and their employees)
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    24/7 (Live rep)
    Email/Help Desk
    Phone Support
    Knowledge Base
    Chat

    Training options

    Documentation
    In Person
    Live Online
    Webinars
    Videos

    HotSchedules pricing information

    Value for money

    4.1

    /5

    436

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    HotSchedules features

    Functionality

    4.3

    /5

    436

    Total features

    75

    8 categories

    Most valued features by users

    Reporting/Analytics
    Reporting & Statistics
    Activity Dashboard
    Third Party Integrations
    API
    Alerts/Notifications
    Employee Database
    Customizable Reports

    Functionality contenders

    HotSchedules users reviews

    Overall Rating

    4.4

    /5

    436

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.52/10
    Rating distribution

    5

    4

    3

    2

    1

    239

    145

    39

    5

    8

    Pros
    Overall, I really loved my experience with HotSchedules. It was a great program for me to know when and what shifts I was working.
    Hotschedules won our business by having the best Aloha POS integration of all the companies we spoke with.
    It's a great way to communicate between coworkers, on top of scheduling, time off, etc. It's well organized and easy to navigate.
    Cons
    Customer service is terrible. I have emailed and called about 3 open tickets and no one will call me back or respond.
    The most annoying thing about is the notifications. I think everyone gets all the notifications.
    Overall, every restaurant should seriously look into an app like HotSchedules. It saves time and stress on all, avoiding hand written notes that get lost.

    Overall rating contenders

    TL
    AvatarImg

    Tina L.

    Director of Events

    Food & Beverages, 51-200 employees

    Review source

    Overall Rating

    HotSchedules

    Reviewed 10 months ago

    Transcript

    Tina L.: Hi, my name is Tina and I'm the Director of Events. I give HotSchedules a two out of five. For...

    AvatarImg
    AvatarImg

    Sean D.

    Marketing Assistant

    Computer Software, 51-200 employees

    Review source

    Overall Rating

    Great for scheduling staff in the restaurant industry

    Reviewed 8 months ago

    Transcript

    Sean: Hi, I'm Sean. I'm a lead bartender reviewing HotSchedules, and I give it a five stars out of five....

    AvatarImg
    AvatarImg

    Brittany H.

    Verified reviewer

    Food & Beverages, 10,001+ employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    HotSchedules made life easier

    Reviewed a month ago
    Pros

    I used this software when I worked at Cheddars Scratch Kitchen as a server, made it much easier to keep up with my schedule and trade,drop,or pick up shifts. And really easy to use and understand!

    Cons

    Sometimes there was a bit of a time delay on the app that made me to late to drop or pick up shifts but only sometimes.

    AR
    AvatarImg

    Anonymous Reviewer

    Verified reviewer

    Food & Beverages, 10,001+ employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Great tool to schedule your employees

    Reviewed 3 years ago

    Using for 7 years and if they would not keep changing the format I could say I love it. Anyhow it is great app for managers, easy quick access to employees list, phone numbers, emails and etc.

    Pros

    I'm doing schedules for my employees weekly and this app has few great features. Coping, modifying and automatically feeling schedules are only few of them.

    Cons

    Constantly changing the format. Right after I'm used to one they changing it again.

    RL
    AvatarImg

    Ryan L.

    Facilities Services, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The best in the business!!!

    Reviewed 21 days ago

    Pay the money, reap the rewards, save time and be on the floor with your team where you should be!

    Pros

    RELIABILITY!!!It never goes down, support is always helpfulBest scheduler features in the gameTemplates for quick entry are great weekly startersColor coding makes my life so much easierTransparency, every stroke documented

    Cons

    Takes getting used to and learning as it is complex software but get hot keys down and you've got it! Make sure you have a fairly beastly computer...it's a lot of real time processing.

    JT
    AvatarImg

    Jack T.

    Hospitality, 51-200 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Powerful

    Reviewed a month ago

    I miss using it in many respects, it feels very HR orientated which I enjoyed - I don't miss the slow and clunky loading and saving of data though.

    Pros

    A lot of really useful templates in terms of recording personnel records, plus a lot of really powerful automation ie. sick pay and holiday calculation - employee checklists etc - The payroll integration was excellent also.

    Cons

    unfortunately we found it to be very slow and glitchy, often having to refresh the webpage, or being unable to load properly.

    MA
    AvatarImg

    Mindy A.

    Restaurants, 51-200 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    So convenient!

    Reviewed 3 months ago

    The convenience of NOT having to drive to the restaurant like in the old days to swap a shift or request off, or even look at the new schedule!

    Pros

    I come from working in restaurants in late 90s & 2000s, so this app is a dream come true! It’s so awesome to be able to view schedule, swap shifts, & send messages to staff all in one place!

    Cons

    I dislike not being able to request off past a certain point (less than 3wks before the shift, I think?). But that’s likely a restaurant decision vs the app.

    HotSchedules FAQs and common questions

    How do I find pay stubs on HotSchedules?

    You can find your estimated pay and timecard history under the "Time and Attendance" feature on both the web and mobile app. However, to receive your paystubs or paychecks, you will need to contact your payroll department or manager.


    Is HotSchedules free?

    No, HotSchedules is not free, but it offers a 14-day free trial. For further pricing information, please contact HotSchedules directly and request a demo.


    How do I block days on HotSchedules?

    To block days, navigate to the "Home" tab. Select "Manage Time Off," and then select "Blocked Days." This option will allow you to choose and save the day or time frame you wish to block.


    How do I request time off on the HotSchedules app?

    To request time off on the HotSchedules app, select "Time Off & Requests" from the overall menu. Select the "add" icon, then select the type of time off needed and the date range.


    How do I change my availability on the HotSchedules app?

    To change your availability on the HotSchedules app, select "My Availability." Click the "add" icon to create a new availability date request. This new date can be edited by choosing the following options: "Available," "Unavailable," and "Partially Available." Once saved, these requests are sent to your manager for approval.


    How do I make a HotSchedules account?

    To make a HotSchedules account, select "Start Your Free Trial." Enter your first name, last name, and email address.


    How much is HotSchedules?

    HotSchedules offers a free trial and requires you to contact them directly for pricing information.

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