This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

HotSchedules

Scheduling and workforce management for restaurants

see alternatives

HotSchedules Pricing, Features, Reviews and Alternatives

HotSchedules product overview

What is HotSchedules?

HotSchedules is an employee scheduling and workforce management application designed for use within restaurants, retail and hospitality industries, and other customer-facing businesses. The HotSchedules platform automates operational tasks such as scheduling, shift communication, reporting, forecasting, recruiting and training.

Key benefits of using HotSchedules

  • Automatically schedule employees, create rosters and communicate information to staff.

  • The HotSchedules mobile app makes the work schedule, roster and time-off & shift-swap requests accessible for staff.

  • Automatically forecast sales levels and labor requirements before generating reports to better understand business performance and needs.

  • Overtime alerts notify users when someone is projected to hit overtime and how much it’s going to cost.

  • Source staff economically through referrals from other staff.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Phone Support
    Knowledge Base
    Chat
    FAQs/Forum
    24/7 (Live rep)

    Training options

    Documentation
    In Person
    Live Online
    Webinars
    Videos

    HotSchedules pricing information

    Value for money

    4.1

    /5

    411

    Price starts from

    No info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Gusto
    Value for money
    #1
    Rippling
    Value for money
    #2
    Breezy
    Value for money
    #3
    HotSchedules
    Value for money
    #4

    HotSchedules features

    Functionality

    4.2

    /5

    411
    Total Features61 8 categories

    Most valued features by users

    Reporting/Analytics
    Reporting & Statistics
    Activity Dashboard
    API
    Alerts/Notifications
    Employee Database
    Employee Management
    Mobile Access

    Functionality contenders

    Gusto
    Functionality
    #1
    Rippling
    Functionality
    #2
    Kudos
    Functionality
    #3
    HotSchedules
    Functionality
    #4

    HotSchedules users reviews

    Overall rating

    4.4

    /5

    411

    Positive reviews

    88%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.52/10
    Rating distribution

    5

    4

    3

    2

    1

    220

    142

    36

    5

    8

    Pros
    Overall, I really loved my experience with HotSchedules. It was a great program for me to know when and what shifts I was working.

    JT

    Jennifer T.

    Hotschedules won our business by having the best Aloha POS integration of all the companies we spoke with.

    GB

    Garret B.

    It's a great way to communicate between coworkers, on top of scheduling, time off, etc. It's well organized and easy to navigate.

    AR

    Anonymous Reviewer

    Cons
    Customer service is terrible. I have emailed and called about 3 open tickets and no one will call me back or respond.

    MB

    Megan B.

    The most annoying thing about is the notifications. I think everyone gets all the notifications.

    Tsagaan T.

    Overall, every restaurant should seriously look into an app like HotSchedules. It saves time and stress on all, avoiding hand written notes that get lost.

    AR

    Anonymous Reviewer

    Overall rating contenders

    HotSchedules
    Overall rating
    #1
    Gusto
    Overall rating
    #2
    Rippling
    Overall rating
    #3
    7shifts
    Overall rating
    #4
    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Your Schedule On The Go!

    Reviewed a year ago

    Wonderful! I can easily access using the app from my phone a comprehensive view of todays roster and more! Helping me as a director plan a shift before I even get to work. Especially important to plan in my business because surprises arise frequently and daily. I can also easily request time off needed through the app, call, text, or even email my staff if needed to. Hot Schedules saves me and my company time, money, and helps our business to stay productive!

    Pros

    I really enjoy the convenience of being able to view your work schedule remotely and anywhere for that matter! Set up an email or a Gmail account and it's delivered right to your inbox! Gone are the days of having to call your employer or having to drive to your place of employment to view it on paper. "Your" time is valuable and let's be honest, none of us want to go to work on our days off for any reason!

    Cons

    I really and truthfully speaking have nothing negative to include with Hot Schedules. It's been a great software addition to our store and team! If someone did tell me that I had to pick out one feature that I don't care for, I guess it'd be the "How was your shift?" feature that pops up when logging on. That said, it's such a minor dislike and isn't really worth mentioning.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Great tool to schedule your employees

    Reviewed 2 years ago

    Using for 7 years and if they would not keep changing the format I could say I love it. Anyhow it is great app for managers, easy quick access to employees list, phone numbers, emails and etc.

    Pros

    I'm doing schedules for my employees weekly and this app has few great features. Coping, modifying and automatically feeling schedules are only few of them.

    Cons

    Constantly changing the format. Right after I'm used to one they changing it again.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    hotschedules review

    Reviewed 5 years ago

    It's got so many options - none exactly what I need - that it is almost too cumbersome. I would like more flexibility to create template shifts and place them on days as needed, with it being ok that some days there are blank shifts left over. Rather than now, when if I make a template and want a day to be scheduled lightly, it tells the staff there's a house shift open. The template feature is practically...

    Pros

    Requests off, availability, blackout dates, staff communication sections. The app works great for everyone.

    Cons

    No ease of use when making the schedule - autocorrecting number entries constantly, schedule templates aren't what I need, schedule report is difficult to read.

    Vendor response

    Hi Darla! Thank you for reaching out and providing feedback for us. We're sorry you're having a hard time navigating the scheduling templates. These articles may be of use to you in better explaining the process of scheduling using custom and blank templates and auto-scheduling! https://help.hotschedules.com/hc/en-us/articles/215565977-HS-How-to-Use-the-Autoscheduler https://help.hotschedules.com/hc/en-us/articles/218955327-HS-New-Scheduler-Generating-Templates- https://help.hotschedules.com/hc/en-us/articles/222579107-HS-Templates-and-the-New-Scheduler If you are still having issues, please contact customer care for assistance! https://help.hotschedules.com/hc/en-us/articles/222476127-Contact-Us-Customer-Care-Support-

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The Software That Changed Scheduling

    Reviewed 4 months ago

    HotSchedules is so much more than just a mere scheduling software for companies. It is a way to empower your employees by giving them the ability to switch their shifts around in the event that something happens abruptly in life and you can’t help but miss a shift. It has eliminated the anxious feeling you get wondering if the person you asked to cover your shift is going to follow through or not by opening the shift up to all employees to pick up for themselves if it fits their schedules.

    Pros

    This software was game changing from the very first moment I used it in the restaurant industry. In the past, I had found myself in situations at work where I had thought I had another teammate’s spoken word that they would switch shifts with me and that would be enough to clear my name in the event that something went wrong and they didn’t end up showing up. Little did I know that would not be the...

    Cons

    I honestly am trying to rack my brain for anything I felt was negative throughout my experience using HotSchedules and I can truthfully say that not once did this software let me down. People picked up shifts because they actually wanted the extra work and it eliminates the need to single out a coworker and put the pressure on them and opens the shift up for the possibility of any team member to pick it up.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The Ease of Hotschedules

    Reviewed 4 months ago

    Overall has been a wonderful scheduling format for a large staff. It is used every day, regularly, by all staff members from executive to employee. Would recommend to any business owner, as it saves time with many different features provided.

    Pros

    The mobile app is very user friendly, with it being easy to navigate for all individuals that are tech savvy AND those who are not. The quick access of information, ability to contact employees, and daily use in operations allow for high volume and fast paced environments to continue to be productive without the day being hindered in time and productivity.

    Cons

    The updates on occasion can result in removal of features that can sometimes be very helpful after being regularly used. Would like to see a communication piece from Hotschedules asking about latest updates and whether they are well liked by users.

    HotSchedules FAQs and common questions

    HotSchedules has the following pricing plans:
    Pricing model: Subscription


    HotSchedules has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    HotSchedules supports the following languages:
    English, Spanish


    HotSchedules supports the following devices:
    Android, iPhone, iPad


    Yes, HotSchedules has an API available for use.


    HotSchedules integrates with the following applications:
    Plate IQ, NCR Aloha, Toast POS


    HotSchedules offers the following support options:
    Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum, 24/7 (Live rep)

    Related categories