HotSchedules Pricing, Features, Reviews & Comparison of Alternatives

HotSchedules

Scheduling and workforce management for restaurants

4.37/5 (398 reviews)

HotSchedules overview

What is HotSchedules?

HotSchedules is an employee scheduling and workforce management application designed for use within restaurants, retail and hospitality industries, and other customer-facing businesses. The HotSchedules platform automates operational tasks such as scheduling, shift communication, reporting, forecasting, recruiting and training.

Users can manage time-off and shift-swap requests remotely using the native Android and iOS mobile apps, which are accessible to all employees. Store documents and employee information on a cloud-based database for access any time, anywhere. Use the HotSchedules Recruit tool to source and hire staff economically and the 'Schoox' tool to arrange training courses for employees.
hotschedules.com

Pricing

Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia

Supported languages

English, Spanish
HotSchedules screenshot: The scheduling calendar allows users to create and edit shiftsHotSchedules: Online Employee SchedulingHotSchedules screenshot: Sales and labor summary reports provide business insightHotSchedules screenshot: Users can view labor snapshots across multiple regions or locationsHotSchedules screenshot: Swaps can be requested by employees and approved or denied by mangersHotSchedules screenshot: Employees can view their own schedule using the mobile appHotSchedules screenshot: The HotSchedules platform allows users to manage tasks, scheduled, availability, and moreHotSchedules screenshot: Reports can be generated to analyze business performanceHotSchedules screenshot: Managers can review employee's total hours worked and scheduled, and analyze the costHotSchedules PayControl & WebclockHotSchedules Logbook: How Shifts Get DoneSadie's Overview: Labor Management with HotSchedules

HotSchedules reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.2
  4.2
  4.2
Eldridge Ganey

Your Schedule On The Go!

Used daily for 2+ years
Reviewed 2020-10-06
Review Source: Capterra

Wonderful! I can easily access using the app from my phone a comprehensive view of todays roster and more! Helping me as a director plan a shift before I even get to work. Especially important to plan in my business because surprises arise frequently and daily. I can also easily request time off needed through the app, call, text, or even email my staff if needed to. Hot Schedules saves me and my company time, money, and helps our business to stay productive!

Pros
I really enjoy the convenience of being able to view your work schedule remotely and anywhere for that matter! Set up an email or a Gmail account and it's delivered right to your inbox! Gone are the days of having to call your employer or having to drive to your place of employment to view it on paper. "Your" time is valuable and let's be honest, none of us want to go to work on our days off for any reason!

Cons
I really and truthfully speaking have nothing negative to include with Hot Schedules. It's been a great software addition to our store and team! If someone did tell me that I had to pick out one feature that I don't care for, I guess it'd be the "How was your shift?" feature that pops up when logging on. That said, it's such a minor dislike and isn't really worth mentioning.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Great tool to schedule your employees

Used daily for 2+ years
Reviewed 2020-03-18
Review Source: Capterra

Using for 7 years and if they would not keep changing the format I could say I love it. Anyhow it is great app for managers, easy quick access to employees list, phone numbers, emails and etc.

Pros
I'm doing schedules for my employees weekly and this app has few great features. Coping, modifying and automatically feeling schedules are only few of them.

Cons
Constantly changing the format. Right after I'm used to one they changing it again.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Darla Crask

hotschedules review

Used daily for 6-12 months
Reviewed 2017-01-31
Review Source: Capterra

It's got so many options - none exactly what I need - that it is almost too cumbersome. I would like more flexibility to create template shifts and place them on days as needed, with it being ok that some days there are blank shifts left over. Rather than now, when if I make a template and want a day to be scheduled lightly, it tells the staff there's a house shift open. The template feature is practically more work than just starting from scratch each week. I hate entering the times of a shift and having it immediately autocorrect to the last half hour. For example if I want a shift to start at 1:30PM and end at 10:30PM, I have to type 1:30, click off and it will change it to 1:00, click back on to get to 1:30, and repeat to get the end time to read 10:30 instead of 10, then repeat to get PM instead of AM. I'd also like to not have to redo the schedule report generator so that it's easier to read every week, for the printed schedule we keep in the shop. All those outlines, yikes! What I do like is the messaging/staff communication parts. Requests off are clear and easy, same with shift swapping. I like being able to create blackout days for no requests off, and I like that I can easily see who wants off when and when the RO was made.

Pros
Requests off, availability, blackout dates, staff communication sections. The app works great for everyone.

Cons
No ease of use when making the schedule - autocorrecting number entries constantly, schedule templates aren't what I need, schedule report is difficult to read.

Response from HotSchedules


Hi Darla!

Thank you for reaching out and providing feedback for us. We're sorry you're having a hard time navigating the scheduling templates. These articles may be of use to you in better explaining the process of scheduling using custom and blank templates and auto-scheduling!

https://help.hotschedules.com/hc/en-us/articles/215565977-HS-How-to-Use-the-Autoscheduler

https://help.hotschedules.com/hc/en-us/articles/218955327-HS-New-Scheduler-Generating-Templates-

https://help.hotschedules.com/hc/en-us/articles/222579107-HS-Templates-and-the-New-Scheduler

If you are still having issues, please contact customer care for assistance!

https://help.hotschedules.com/hc/en-us/articles/222476127-Contact-Us-Customer-Care-Support-

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Jess Hine

Extremely helpful!

Used daily for 2+ years
Reviewed 2020-09-29
Review Source: Capterra

I would highly recommend. It is easy to set up and is user friendly for all ages. Since it helps with scheduling, dropping shifts and picking up shifts, our Managers are able to focus more of their time on other aspects of the business.

Pros
The ability to save a template for a weekly schedule. At our job we put a schedule out on a weekly basis and we don't have to start from scratch every week. It used to take use 5 hours to do the schedule and now it takes us 1 hour. A huge lifesaver!

Cons
The look of the software feels a tad outdate. Though that is not a huge deal, it tends to have unnecessary pop-ups or "menu" buttons. However, not enough of a con to ever have me consider using a different product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rebekah Dawson

Great Features

Used daily for 2+ years
Reviewed 2020-09-22
Review Source: Capterra

It's been very useful and helpful in managing scheduling. The pros definitely outweigh the cons!

Pros
We use HotSchedules mainly for scheduling and messaging the team (direct messages, broadcasts). The scheduling features are great - we especially love that team members can swap and pick up shifts on their own, that saves us a lot of time. And the broadcast messages are great for getting important information out - everyone looks at their schedule, so everyone sees the broadcasts.

Cons
The website and app are very slow to use. Creating the schedule can be a pain as the interface is very slow, and the app will load for several seconds between each page while navigating. This can lead to some frustration.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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HotSchedules pricing

Pricing options
Subscription
Free trial
View Pricing Plans

Contact HotSchedules for pricing information.

HotSchedules features

API
Activity Dashboard
Automatic Notifications
Employee Database
Employee Management
Employee Self Service
Reporting & Statistics

Activity Tracking (274 other apps)
Applicant Tracking (319 other apps)
Customizable Branding (317 other apps)
Customizable Reporting (306 other apps)
Data Import/Export (305 other apps)
Employee Onboarding (257 other apps)
Employee Portal (258 other apps)
Performance Management (250 other apps)
Real Time Reporting (272 other apps)
Recruitment Management (277 other apps)
Reminders (268 other apps)
Self Service Portal (344 other apps)
Third Party Integration (375 other apps)

Videos and tutorials

Additional information for HotSchedules

Key features of HotSchedules

  • Employee scheduling
  • Shift trade tool
  • Overtime alerts
  • Staff volume tracking
  • Employee certifications
  • Online and telephone support
  • 'Schoox' learning management tool for staff training
  • Timesheet management
  • Chat functionality
  • Attendance management
  • Automatic notifications
  • Budget control
  • Calendar management
  • Calendar sync with Google
  • Certification tracking
  • Communication management
  • Compliance management
  • Contact database
  • Customizable templates
  • Employee database
  • Employee management
  • Employee self service
  • Forecasting
  • History tracking
  • Instant messaging
  • Labor management
  • Payroll integration
  • Payroll management
  • Permission management
  • POS
  • POS integration
  • Projections
  • Real time notifications
  • Real time updates
  • Sales reporting
  • Sales tracking
  • SMS integration
  • Task scheduling
  • Template management
  • Timesheets
  • Activity dashboard
  • Mobile alerts
  • Employee time clock
  • Availability management
  • Labor cost reporting
  • Exception reporting
  • Overtime tracking
  • Alerts / escalation
  • Budgeting & forecasting
  • Drag & drop interface
  • Time & attendance tracking
  • Chat
  • Team calendars
  • Time clock integration
  • Facility scheduling
  • Approval process control
  • Vacation tracking
  • Vacation / leave tracking
  • Reporting & statistics
  • Availability indicator
  • Hourly employee tracking
  • Labor projection
  • Widgets
  • Performance reports
  • Document management
  • Job scheduling
  • Task management
  • Time off requests
  • Clock in / out
View All Features

Benefits

Automatically schedule employees, create rosters and communicate information to staff.

The HotSchedules mobile app makes the work schedule, roster and time-off & shift-swap requests accessible for staff.

Automatically forecast sales levels and labor requirements before generating reports to better understand business performance and needs.

Overtime alerts notify users when someone is projected to hit overtime and how much it’s going to cost.

Source staff economically through referrals from other staff.