SurePayroll vs Payroll Mate

QuickBooks Enterprise

ADP Workforce Now

Gusto

Paychex Flex

RUN Powered by ADP

Oyster

Compare SurePayroll and Payroll Mate based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Deel

Deel is the only global-first people platform that enables companies to hire, pay, manage, and develop talent in 150+ countries without compliance headaches or third-party dependencies. Deel supports 40,000 customers and 1.5 million workers through a single, scalable global system.

Rippling

Rippling is a cloud-based workforce management system that helps businesses manage operations across HR, finance, and IT.

Paylocity

One unified platform for HR, Finance, and IT. Connect people, processes, and data. Automate tasks and drive business growth. 

Run payroll anytime, anywhere with SurePayroll's free mobile app. Access reports, update info, and stay on top of deadlines. Limited offer: Get 12 months free from July 2 - July 8.

401(k) Tracking

Access Controls/Permissions

Accounting

Accounting Integration

Applicant Tracking

Benefits Dashboard

Benefits Management

Check Printing

Compensation Management

Compensation Plan Modeling

Direct Deposit

Document Storage

Employee Benefits Administration

Employee Database

Employee Management

Employee Onboarding

Employee Portal

Employee Profiles

Employee Self Service

For Accountants

For Small Businesses

Health Insurance Administration

Leave Tracking

Mobile App

Multi-Location

Multi-State

Online Benefits Enrollment

Payroll Management

Payroll Reporting

Real-Time Reporting

Reminders

Reporting/Analytics

Reporting & Statistics

Retirement Plan Management

Role-Based Permissions

Self Service Portal

Sick Leave Tracking

Tax Calculation

Tax Compliance

Tax Filing

Third-Party Integrations

Time & Attendance

Time Off Management

Vacation/Leave Tracking

W-2 Preparation

Wage Garnishment

Web-based Deployment

Reviews for SurePayroll come from a wide variety of industries, including real estate (8% of reviewers), insurance (7%), and individual & family services (6%). The most frequent use case for SurePayroll cited by reviewers is payroll (68% of reviewers).

Users and use cases

Most reviewers indicate that SurePayroll provides affordable, competitive pricing and they find it cost-effective for its features. Some users say it is inexpensive for small businesses, but some reviewers feel costs can be high for infrequent payroll needs.

Value for money

SurePayroll is a payroll solution with key features that include direct deposit, payroll management, tax compliance, and more.

SurePayroll

Web-based

iPhone

Android

No Tax Filing

Full-Service

 Full-Service Household

Operations Manager and HR

They handle the filing of 941's and any other Payroll Related taxes - and make issuing tax related documents to your employees a breeze every January!

My enthusiasm for using SurePayroll can be summed up in 3 words: Ease of Use. Whether you are paying Salaried employees, or Hourly -SurePayroll can work with your needs!

I have to say for all my years running payroll, the part I like *least* has to be adding a new state to your payroll.

Manager

Well in payroll everything is done quarterly and we can fill out our own W2's (use the IRS form publicly available).

Bookkeeper

I want to report dissatisfaction with SurePayroll's customer service, citing long wait times, difficulties in resolving issues, and unhelpful support representatives

Administrator

Their promises to pay rewards for referrals and never follow through. When I contact anyone; I always get the answer "not my dept"

I spent two hours on the phone trying to cancel, was forwarded to different departments, was dropped into the receptionists office, and it took me threatening legal action to get our cancellation done.

The platform is user-friendly, with a straightforward interface that allows users to run payroll quickly, often in just a couple of minutes.

Owner

Their customer service agents will over-promise and tell you things that are not accurate, so then you have to deal with another agent to fix the issues.

They seem ok for large companies that have dedicated staff to handle payroll. But their customer service is absolutely awful, and the support is often non-existent.

SurePayroll is a solid option for small businesses or households looking for an affordable, easy-to-use payroll solution, but it may fall short in terms of customer service and flexibility​

Regional Manager

I love that employees are able to easily access their paychecks online and make any changes on their own.

Pharmacist

I wasted my time and money on nothing but bad customer service from the Sure Payroll service company

Low upfront rate or promo. If you refer or get a referral you can make a few $100s.

Director of Data Strategy

Ease of use and how it shows the breakdown of money taken out of paychecks

The process was pretty easy and I worked closely with staff to insure accuracy.

Chief Marketing Officer - Administrator

We have had occasional issues with its functionality, and as previously mentioned, customer service is very lacking.

Staff Accountant

Tracking - I would like to see additional tracking of location - I deal with 5 locations and would like that to be within Sure Payroll for tax reporting

I would shop around and find a company with better service, even if you have to pay more.

Case Manager

The website for the system is a bit complicated to navigate.

Their software is for the most part very intuitive, and reasonably priced.

It was easy to set up and use, especially without prior experience in running payroll.

There are also several fees and add-ons they try to charge you.

I first started with Sure Payroll as a new client was looking for an inexpensive payroll for her one person payroll.   When we set her up and ran payroll once a month it was a breeze!  

Other than the service i think they are pretty good.

Business Manager

At least 50% of our clients were unable to sign in to their own account, so we had to go in for them anytime a change or report was needed.

They will take your money with no better service.   

Not sure it will scale as I grow. If I had a large number of employees, I will need to automate timecard entry, and I'm not sure how that looks in Sure Payroll.

Customer Services was good however the product interface was not easy for me to utilize and did not offer alternatives that I could use for payment of my contracted employees as their company was invoice only.

It does not function much beyond the basics.

Principal

The location of some of the reporting on the webpage took a little bit to figure out and I still have to go searching a bit.

President

They do EVERYTHING within their power to prevent you from canceling, including disabling the ability to cancel from within your account, refusing to return your calls and emails, hanging up on you, transferring you to a deadline, and requiring you to jump through countless hoops.

They really seem to have a good sales team, and helo you set up.

Speech Language Pathologist

It is so easy to use and there is a team dedicated to help teach you step by step what to do.

The cancellation process is not easy and there are no emails about subscription billing to let me know that I was still paying.

The only con is sometimes the website is hard to navigate if you have a question or problem to resolve.  

As long as you don't have an issue the company is pretty decent.

Public Accountant

Worried that there will be last minute corrections to employee records and payroll will need to be re-entered.

Their employees are very rude and impatient.

SurePayroll has been easy to navigate from a consumer point of view.

that i need a code every time i log in and that it doesnt remember my computer.

Senior Partner

I believe they will be out of business if they don't change customer service, which does not exist.

Team lead

I am typing this review while I sit on hold (for an hour and a half according to what I was just told will be my addl hold time) because I was supposed to have access to my reports in my  account that I closed through april 1 of this year.  

Owner Psychotherapist

I wish I could get someone on the phone faster when I have a question I can't figure out how to answer on my own.  

vocational rehabilitation couselor

long wait for CSR and transfer to different CSR.

Surepay did a decent job once we got it setup.

Payroll

Customer Support

Website Navigation

User Interface

Account Cancellation

Ease of Use

Pricing

Login Issues

Pay and Paystubs

Lengthy and ineffective phone support

Office Manager

They say "wait time is over 30 minutes" but  I was on hold for 2.5 hours, and then the line got disconnected.  

88% of reviewers feel negative about SurePayroll’s phone support. Users frequently mention excessive hold times, sometimes lasting hours, and express frustration with being transferred between multiple representatives without resolution. They say callbacks are unreliable and not timely, and some report rude or unhelpful interactions. Reviewers indicate that resolving issues by phone is tedious and inefficient, making it challenging to get timely assistance when urgent problems arise.

Frequent tax filing issues

45% of reviewers feel negative about SurePayroll’s tax filing. Some users say the system allows incorrect tax information during setup, leading to filing errors and complications with state or federal agencies. They report problems such as missed or late payments, incorrect filings, and lack of transparency about what is being submitted. Reviewers indicate that resolving tax-related issues is difficult and often results in additional fees or penalties. They find these problems stressful and disruptive to their business operations.

Unreliable customer assistance

40% of reviewers feel negative about SurePayroll’s customer support. Some users report long wait times to reach representatives and difficulty getting follow-up or resolution on issues. They mention that support staff can be unhelpful, provide inconsistent information, or transfer users between agents without solving problems. Reviewers indicate that support quality has declined over time, and they feel neglected after signing up. They express frustration with lack of guidance on compliance and poor communication regarding account or tax issues.

Guided and simple setup

Network Administrator

The people that helped me do my on boarding and setup were Great!  

86% of reviewers feel positive about SurePayroll’s setup process. Reviewers indicate that getting started is straightforward, often highlighting the helpfulness of dedicated representatives who guide them through onboarding. They find switching from other providers and configuring company details to be seamless and not time-consuming. Users say that once initial setup is complete, ongoing management is easy, and they value the clarity and support provided during the transition. This makes the setup process approachable for those new to payroll systems.

Affordable payroll solution

I also like that my cost is less with Sure Payroll.

88% of reviewers feel positive about SurePayroll’s pricing. Users appreciate that the service is cost-effective compared to competitors, often noting it is among the most affordable options available. They mention that the platform offers good value for the money, with reasonable fees that do not compromise on essential features. Some reviewers highlight that the low cost was a deciding factor for choosing SurePayroll, and they feel it provides a budget-friendly solution for small businesses seeking payroll services.

Straightforward payroll experience

The software is easy to use and allows quite a bit of flexibility.

I like that it is easy to use and you don't have to be a technology expert to understand.

88% of reviewers feel positive about SurePayroll’s ease of use. Users say the platform is intuitive and simple to navigate, even for those with little payroll experience. They appreciate that most tasks can be completed with just a few clicks and that the interface is clear and well-organized. Some reviewers mention that onboarding is quick and that they seldom need technical assistance. They find the software user-friendly for both regular payroll processing and occasional adjustments, making it accessible for small business owners and administrators alike.

Self-Employed

2-10

Most reviewers indicate that SurePayroll offers very affordable and competitive pricing compared to other payroll solutions, with many finding it to be a cost-effective option that delivers features often found in more expensive software. They appreciate the combination of low cost and useful functionality, describing it as a good value for the money. Some users say the software is inexpensive and easy to use, making it appealing for small businesses. However, some reviewers feel the cost can be high for those with very simple payroll needs or infrequent payroll runs, suggesting value depends on usage frequency.

Paychex

Payroll Mate is a payroll software that fits the needs of accountants and small to mid sized businesses to calculates net pay, federal withholding tax, Social Security tax, Medicare, state and more. Also supports payroll pay periods, prints checks, prepares payroll forms 941, 944, 940, W2 and W3.

Most users consider Payroll Mate a great value for the money, as they highlight its affordability and reasonable yearly fee. Some reviewers feel it is cost-effective, though a few users report higher costs for multiple sites and limited value for specific needs.

By industry, Payroll Mate reviewers are most commonly professionals in accounting (30%). The most frequent use case for Payroll Mate cited by reviewers is payroll (60% of reviewers).

Payroll Mate

Windows

Linux

Payroll Mate Payroll Software

General manager

very bad, no customer service at all, the dont respond my emails and they would refund me if I sent the invoice of another product I had to buy and they did not refund anything

it wasnt compatible with Mac and the would refund me if I sent the invoice of another product but there was no further communication nor follow up

Onwer

Mainly because I cannot get a hold of these people unless I'm trying to purchase something.  

Church Secretary

Somewhat the lack of training to implement/utilize the program.

The overall ease of using the program for payroll and w-2's.

Article Trainee

Easy in payroll creation and management and enhanced ease reporting to different stakeholders or related parties like management, employees or government.

Paralegal/Office Mgr.

Payroll Mate was so easy to use, takes less time to enter payroll for check printing, and Quarterly and year-end Tax reporting takes only minutes.   

Accountant

I'm just trying to check out a product and if I'm already having to call tech support I'm just going to move on as it tells me what I'll be in for trying to use the product.

I did call customer support to get help and the lady on the phone was really nice but she did tell me to send an email to the technical support team as they've never had this happen before.

Payroll Mate does everything Quickbooks Payroll did at a fraction of the cost, AND it is user friendly!

Our primary inventory software also has built in payroll features, which we utilize by just making lump bi-weekly entries, as Payroll Mate and our software do not talk.

owner

You can't find a better payroll program for the price!!!  

waste of money, horrible value and does not do what is needed

The customer service was poor, and for this reason I will not buy this software again.  

SurePayroll vs Payroll Mate Comparison (2026)

SurePayroll

Payroll Mate

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives