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SurePayroll

Small Business Payroll Software

Last updated: February 2025

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Table of Contents

Is this product right for your business?

Find out with a

SurePayroll - 2025 Pricing, Features, Reviews & Alternatives

What is SurePayroll?

SurePayroll offers full-service online payroll to U.S. small businesses, including payroll calculations, deductions, tax filing and payment, direct deposit, and employee access to pay stubs.

With SurePayroll's mobile apps, process payroll from anywhere—on vacation, at the DMV, or in your pajamas. Access past payrolls, update employee or company info, and stay on top of payroll deadlines, holidays, and birthdays.

Benefits of using SurePayroll

-Easy-to-manage Workers Compensation
-401(k) Retirement Plans that Fit Your Business
-Affordable Health Insurance for Small Business
-Pre-Employment Screening and New Hire Reporting

Starting from

19.99

Per month

view pricing plans

SurePayroll’s pros and cons based on 297 verified reviews

To identify what users like and dislike about SurePayroll, our data scientists apply advanced modeling techniques to our proprietary reviews data. We've sorted the resulting list of pros and cons based on the percentage of users who expressed positive sentiment toward the given topic in their reviews.

To determine these pros and cons insights, we analyzed responses from 297 verified reviews

Affordable and Transparent Pricing

88% of reviewers feel positive about SurePayroll's value for money/pricing. Users think it is a great value due to its low monthly cost and affordability. Some reviewers find it especially beneficial for small businesses and single-person payrolls. Reviewers appreciate the clear pricing with no hidden fees. Some users say the software is user-friendly and offers good functionality at a reasonable price. They think SurePayroll offers a cost-effective solution with essential features.

See related user reviews

“I first started with Sure Payroll as a new client was looking for an inexpensive payroll for her one person payroll. When we set her up and ran payroll once a month it was a breeze! ”

Jean Cordasco

Owner

“Most affordable, simple solution in an overcrowded, expensive industry”

Dylan Menter

Owner

Ineffective issue resolution

61% of reviewers feel negative about the issue resolution process. Users think the resolution process is inconvenient and slow, with frequent callbacks at inconvenient times. Some reviewers find they are often passed around to different departments without getting their problems resolved. They report long delays in fixing issues, sometimes taking months, and often needing to follow up multiple times. Users say this inefficiency has led to significant financial losses and frustration.

See related user reviews

“The bottom line was that they couldn't produce any track records for getting the issue resolved. ”

Jason Ho

“When issues did arise, I would get "passed around" to departments that could not resolve the problem. ”

Patrick Brown

owner

Subpar customer service

43% of reviewers feel negative about the customer service. Reviewers indicate that customer service is often slow to respond and difficult to reach after the initial purchase. Some users report being frequently put on hold for extended periods and transferred between representatives without resolution. They feel that the quality of customer service has declined over the years, describing it as unhelpful and inattentive. Users think the lack of effective support has significantly impacted their overall experience with the product.

See related user reviews

“Everything...not user friendly and sales/customer service drop you has soon as you meet the 30-day free period”

Steven Archibald

Owner

“Before your purchase the product, they are very attentive. But after you have purchased the product, you can not get to customer service. ”

Laura Lee Rose

Office Manager

SurePayroll's key features

Most critical features, based on insights from SurePayroll users:

Payroll Management

4.2

(66)

Direct Deposit

4.8

(57)

Tax Compliance

4.2

(53)

W-2 Preparation

4.7

(47)

Payroll Reporting

4.7

(47)

Employee Database

4.4

(47)

All SurePayroll features

Features rating:

4.1

(297)

Reminders

5.0

(2)

Self Service Portal

4.0

(38)

Employee Portal

4.7

(6)

Access Controls/Permissions

4.3

(10)

Employee Profiles

5.0

(7)

Vacation/Leave Tracking

4.6

(10)

Benefits Management

4.0

(8)

Multi-Location

(0)

Multi-State

(0)

Online Benefits Enrollment

(0)

Real-Time Reporting

(0)

Reporting & Statistics

(0)

Reporting/Analytics

(0)

Retirement Plan Management

(0)

Role-Based Permissions

(0)

Sick Leave Tracking

(0)

Third-Party Integrations

(0)

Time Off Management

3.7

(3)

Wage Garnishment

(0)

Web-based Deployment

(0)

Leave Tracking

3.0

(1)

Health Insurance Administration

(0)

For Small Businesses

(0)

For Accountants

(0)

Employee Self Service

5.0

(1)

Employee Onboarding

2.3

(3)

Employee Management

3.0

(2)

Employee Benefits Administration

(0)

Document Storage

(0)

Compensation Management

5.0

(1)

Check Printing

(0)

Benefits Dashboard

(0)

Applicant Tracking

(0)

Accounting Integration

(0)

401(k) Tracking

(0)

SurePayroll alternatives

SurePayroll

4.2

(297)

visit website

Starting from

19.99

Per month

Free trial

Free version

Ease of Use

4.2

Features

4.1

Value for Money

4.2

Customer Support

4.0

Paycor

4.4

(2.9K)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.3

Features

4.2

Value for Money

4.2

Customer Support

4.2

Calamari

4.7

(572)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.7

Customer Support

4.9

Papaya Global

4.4

(33)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.2

Value for Money

4.2

Customer Support

4.6

SurePayroll pricing

Value for money rating:

4.2

Starting from

19.99

Per month

Flat Rate

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

SurePayroll integrations (22)

Integrations rated by users

We looked through 297 user reviews, to identify which products are mentioned as SurePayroll integrations, and what is the users perception.

QuickBooks Online

Integration rating: 5.0 (1)

SurePayroll support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

FAQs/Forum

Email/Help Desk

Phone Support

Chat

Knowledge Base

Training options

Videos

Live Online

SurePayroll reviews

Overall rating

4.2

297

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.76/10

Rating distribution

186

Pros

“Easy to use, good customer support, good documentation and help with tax matters. Substantially cheaper than some of the other nanny share cloud accounting services out there.”

Matthew D.

“Using the software every other week is simple and when I want to add something, it is relatively easy to do. I highly recommend it and it is a very good value.”

David R.

General Manager

“Great customer service, ease of use, simple navigation and customer service is always available. With me being a small business owner the monthly fees are great and within range.”

Priscilla T.

Owner/ Director

Cons

“Although this was an oversight on my part, I think it should be set to "no", and the administrator should have to click yes. This mistake ended up costing me $2700.”

Debra M.

President

“Inability to completely void out a payroll check that was incorrectly issued, and instead I had to issue a negative amount the next week in order to make the adjustment for the end of year 1099.”

Eric J.

Attorney

“Customer service is the worst in the industry.”

Walter B.

administrator

Read all reviews

SurePayroll FAQs

Q. What type of pricing plans does SurePayroll offer?

SurePayroll has the following pricing plans:
Starting from: $19.99/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

Q. Who are the typical users of SurePayroll?

SurePayroll has the following typical customers:
Freelancers, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does SurePayroll support?

SurePayroll supports the following languages:
English

Q. Does SurePayroll support mobile devices?

SurePayroll supports the following devices:
Android, iPhone

Q. Does SurePayroll offer an API?

No, SurePayroll does not have an API available.

Q. What other apps does SurePayroll integrate with?

SurePayroll integrates with the following applications:
QuickBooks Online Advanced, Xero

Q. What level of support does SurePayroll offer?

SurePayroll offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Chat, Knowledge Base