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SurePayroll Logo

SurePayroll

4.1
(227)

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Small Business Payroll Software

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(13)

SurePayroll Pricing, Features, Reviews and Alternatives

SurePayroll product overview

Price starts from

29.99

Per month

Flat Rate

What is SurePayroll?

SurePayroll provides full-service online payroll to tens of thousands of U.S.-based small businesses. This payroll service includes payroll calculations, deductions, filing and payment of payroll taxes, direct deposit, and employee access to pay stubs, among other features.

Key benefits of using SurePayroll

-Easy-to-manage Workers Compensation
-401(k) Retirement Plans that Fit Your Business
-Affordable Health Insurance for Small Business
-Pre-Employment Screening and New Hire Reporting

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Phone Support
Chat
Knowledge Base

Training options

Videos
Live Online

SurePayroll FAQs

Q. What type of pricing plans does SurePayroll offer?

SurePayroll has the following pricing plans:
Starting from: $29.99/month
Pricing model: Subscription
Free Trial: Available

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Q. Who are the typical users of SurePayroll?

SurePayroll has the following typical customers:
Freelancers, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does SurePayroll support?

SurePayroll supports the following languages:
English

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Q. Does SurePayroll support mobile devices?

SurePayroll supports the following devices:
Android, iPhone

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Q. Does SurePayroll offer an API?

No, SurePayroll does not have an API available.

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Q. What other apps does SurePayroll integrate with?

SurePayroll integrates with the following applications:
QuickBooks Online Advanced, Xero

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Q. What level of support does SurePayroll offer?

SurePayroll offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Chat, Knowledge Base

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SurePayroll pricing information

Value for money

4.2

/5

227

Starting from

29.99

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

SurePayroll features

Functionality

4.1

/5

227

Total features

34

3 categories

Most valued features by users

Reporting & Statistics
Self Service Portal
Third Party Integrations
Employee Database
Real Time Reporting
Reminders
Employee Management
401(k) Tracking

Functionality contenders

SurePayroll users reviews

Overall Rating

4.1

/5

227

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.87/10
Rating distribution

5

4

3

2

1

137

41

14

11

24

Pros
Easy to use, good customer support, good documentation and help with tax matters. Substantially cheaper than some of the other nanny share cloud accounting services out there.
Using the software every other week is simple and when I want to add something, it is relatively easy to do. I highly recommend it and it is a very good value.
Great customer service, ease of use, simple navigation and customer service is always available. With me being a small business owner the monthly fees are great and within range.
Cons
Although this was an oversight on my part, I think it should be set to "no", and the administrator should have to click yes. This mistake ended up costing me $2700.
Inability to completely void out a payroll check that was incorrectly issued, and instead I had to issue a negative amount the next week in order to make the adjustment for the end of year 1099.
Customer service is the worst in the industry.

Overall rating contenders

SS
AvatarImg

Steve S.

owner

Insurance, 1-10 employees

Review source

Overall Rating

good payroll service

Reviewed 2 years ago

Transcript

Steve S.: My name is Steve. I'm an agency owner of an insurance agency. And of course, the industry that...

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Pete P.

Verified reviewer

Marketing and Advertising, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurePayroll - accurate, timely, easy to use

Reviewed 4 years ago
Pros

Love that we are able to provide every employee with their own log in access to view history, print copies of checks and W-2's. Frees up a lot of time by allowing them to perform this critical task.

Cons

Nothing negative too report. We have not experienced any problems with accuracy of data, and their security is excellent.

WC
AvatarImg

Wendy C.

Health, Wellness and Fitness, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best payroll service at an affordable price

Reviewed 3 years ago

We have a very small dental office (5 employees) and I run the whole business aspect, so I needed a simple, easy to use solution for payroll. We had used ADP and Paychex for years and it worked. But when I moved to Surepayroll just to save money I didn't realize how easy payroll really could be. I love their online interface. Doing payroll takes me no time at all. The W2 reporting has been excellent as well.

Pros

It is very user friendly. I seldom if ever need any technical assistance, but when I have it was easy and the person helping me was extremely knowledgeable.

Cons

My employees have complained that accessing their account online has been difficult. We find that it doesn't work well on a smartphone and it must be accessed via a desktop or laptop computer. This needs to be addressed because many of my employees no longer have a computer at home. They rely soley on their phone or tablet for their computer needs.

Vendor response

Wendy, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with SurePayroll. Thanks again for your kind words.

JC
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Joan C.

Real Estate, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to use self service payroll

Reviewed 2 months ago

I have been using this service since my previous service raised the price again. The payroll service has been easy to use, has tax compliance and direct deposit and is reasonably priced.

Pros

I like it is simple, I can have direct deposit, I can get clear reports and tax compliance. It is also reasonably priced. While designed to be self service, but the support is excellent.

Cons

If you are off schedule it gets harder to get back on track.

MJ
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Michael J.

Computer Software, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Save Your Time, Energy and Money and find something else!

Reviewed 3 years ago

I signed up with RM, who is a nice guy btw. I wanted to get set up with their payroll system and also use a time keeping product. I explained what I was looking for in a time keeping product and they referred me to their time keeping system because it could do things like have 3rd party managers approve time. I was told that by the rep, manager and then discovered a week later that I couldn't do it...

Pros

At first it was easy to use. But that only lasted a day. Everything on the back end of their software is crap. Bad connections. Different teams don't communicate to each other. It's a sad case. They should either try to fix it or give up in the industry. I definitely do not recommend them.

Cons

Whoever runs this company needs to re-examine EVERYTHING. From your front line reps, to your managers, to your operations, to you Customer Service Team to your engineers or IT staff that develop and maintain your SaaS product. I don't know how a company like Paychex can by SurePayroll and not make it better than what it is. People are nice but pretty much clueless and not helpful.

Vendor response

Michael, we are sorry that your experience with SurePayroll didn't quite meet your expectations. We would like the opportunity to investigate your feedback further. Please contact us at feedback@surepayroll.com or call our support team at 877-956-7873 so we can gather some additional information. We'll work with you to resolve any issues as quickly as possible. Thank you.

AR
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Anonymous Reviewer

Verified reviewer

Insurance, 10,001+ employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Appreciative of The Ease that is SurePayroll

Reviewed 4 months ago
Pros

Surepayroll puts me at ease, knowing that once our time is submitted, the staff will be alerted via email that a paystub has been formed, and they will automatically be direct deposited - always without issue!

Cons

Switching to Surepayroll was difficult, as the onboarding directions are a bit confusing.

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