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SurePayroll Pricing, Features, Reviews and Alternatives

SurePayroll product overview

Price starts from

$

19.99

/momonth
Per Feature

What is SurePayroll?

SurePayroll provides full-service online payroll to tens of thousands of U.S.-based small businesses. This payroll service includes payroll calculations, deductions, filing and payment of payroll taxes, direct deposit, and employee access to pay stubs, among other features.

Key benefits of using SurePayroll

-Easy-to-manage Workers Compensation
-401(k) Retirement Plans that Fit Your Business
-Affordable Health Insurance for Small Business
-Pre-Employment Screening and New Hire Reporting

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Phone Support
Chat
Knowledge Base

Training options

Videos
Live Online

SurePayroll pricing information

Value for money

4.3

/5

212

Price starts from

$

19.99

/momonth
Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

SurePayroll features

Functionality

4.2

/5

212
Total Features32 3 categories

Most valued features by users

Self Service Portal
Reporting & Statistics
Third Party Integrations
Employee Database
Employee Management
Real Time Reporting
Reminders
Applicant Tracking

Functionality contenders

SurePayroll users reviews

Overall rating

4.3

/5

212

Positive reviews

82%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.98/10
Rating distribution

5

4

3

2

1

134

39

13

9

17

Pros
Using the software every other week is simple and when I want to add something, it is relatively easy to do. I highly recommend it and it is a very good value.

DR

David R.

Easy to use, good customer support, good documentation and help with tax matters. Substantially cheaper than some of the other nanny share cloud accounting services out there.

MD

Matthew D.

Great customer service, ease of use, simple navigation and customer service is always available. With me being a small business owner the monthly fees are great and within range.

PT

Priscilla T.

Cons
Inability to completely void out a payroll check that was incorrectly issued, and instead I had to issue a negative amount the next week in order to make the adjustment for the end of year 1099.

EJ

Eric J.

Although this was an oversight on my part, I think it should be set to "no", and the administrator should have to click yes. This mistake ended up costing me $2700.

DM

Debra M.

Customer service is the worst in the industry.

WB

Walter B.

Overall rating contenders

Overall Rating

good payroll service

Reviewed a year ago

Transcript

Steve S.: My name is Steve. I'm an agency owner of an insurance agency. And of course, the industry that...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurePayroll - accurate, timely, easy to use

Reviewed 3 years ago
Pros

Love that we are able to provide every employee with their own log in access to view history, print copies of checks and W-2's. Frees up a lot of time by allowing them to perform this critical task.

Cons

Nothing negative too report. We have not experienced any problems with accuracy of data, and their security is excellent.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Good priced payroll service

Reviewed 10 months ago

Overall it has been excellent. The set up was easy, using it is simple, they notify me and the employee when paid, the customer service is helpful and easy to reach.

Pros

Easy to use, online interface, really good support. Much less costly than prior service. They made switching from prior service quite easy. They can do pay by pay worker’s compensation.

Cons

I don’t always run my payroll on the same schedule and am always resetting things. Would like more ability to customize the reports.

Vendor response

Joan, thanks for leaving us such a wonderful review. We are thrilled that you love your experience with SurePayroll. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Save Your Time, Energy and Money and find something else!

Reviewed 2 years ago

I signed up with RM, who is a nice guy btw. I wanted to get set up with their payroll system and also use a time keeping product. I explained what I was looking for in a time keeping product and they referred me to their time keeping system because it could do things like have 3rd party managers approve time. I was told that by the rep, manager and then discovered a week later that I couldn't do it...

Pros

At first it was easy to use. But that only lasted a day. Everything on the back end of their software is crap. Bad connections. Different teams don't communicate to each other. It's a sad case. They should either try to fix it or give up in the industry. I definitely do not recommend them.

Cons

Whoever runs this company needs to re-examine EVERYTHING. From your front line reps, to your managers, to your operations, to you Customer Service Team to your engineers or IT staff that develop and maintain your SaaS product. I don't know how a company like Paychex can by SurePayroll and not make it better than what it is. People are nice but pretty much clueless and not helpful.

Vendor response

Michael, we are sorry that your experience with SurePayroll didn't quite meet your expectations. We would like the opportunity to investigate your feedback further. Please contact us at feedback@surepayroll.com or call our support team at 877-956-7873 so we can gather some additional information. We'll work with you to resolve any issues as quickly as possible. Thank you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best payroll service at an affordable price

Reviewed 2 years ago

We have a very small dental office (5 employees) and I run the whole business aspect, so I needed a simple, easy to use solution for payroll. We had used ADP and Paychex for years and it worked. But when I moved to Surepayroll just to save money I didn't realize how easy payroll really could be. I love their online interface. Doing payroll takes me no time at all. The W2 reporting has been excellent as well.

Pros

It is very user friendly. I seldom if ever need any technical assistance, but when I have it was easy and the person helping me was extremely knowledgeable.

Cons

My employees have complained that accessing their account online has been difficult. We find that it doesn't work well on a smartphone and it must be accessed via a desktop or laptop computer. This needs to be addressed because many of my employees no longer have a computer at home. They rely soley on their phone or tablet for their computer needs.

Vendor response

Wendy, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with SurePayroll. Thanks again for your kind words.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SurePayroll - Best Option for Small Businesses

Reviewed 2 years ago

SurePayroll is amazing for my small business. It enables us to focus on the work we do, not the administrative task of doing payroll. We do not have an HR dedicated person so being efficient is #1 priority.

Pros

This software has enabled us to free of so much time. We used to do payroll manually and it would take 4-6 hrs. Now, we get it done in a matter of minutes. That alone makes it worth the money!

Cons

Overall, I don't have many cons. There was a bit of a roughness in the beginning but it has all been smooth sailing since.

Vendor response

Melinda, thanks for leaving us such a wonderful review. We are thrilled that you love your experience with SurePayroll. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words.

SurePayroll FAQs and common questions

SurePayroll has the following pricing plans:
Starting from: $19.99/month
Pricing model: Subscription
Free Trial: Available


SurePayroll has the following typical customers:
Freelancers, Mid Size Business, Non Profit, Public Administrations, Small Business


SurePayroll supports the following languages:
English


SurePayroll supports the following devices:
Android, iPhone


No, SurePayroll does not have an API available.


SurePayroll integrates with the following applications:
QuickBooks Online Advanced, Xero


SurePayroll offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Chat, Knowledge Base

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