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RUN Powered by ADP vs ADP TotalSource Comparison

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Overview

Category Leaders

RUN Powered by ADP is a proven small business payroll solution built with ADP’s experience and knowledge gained from working...

ADP TotalSource is a full-service HR management and benefits administration platform which automates taxes, payroll, employee...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

25

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

778

5

4

3

2

1

511

176

57

20

14

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

4.2

296

5

4

3

2

1

153

85

32

10

16

  • Value for money
  • Ease of use
  • Features
  • Customer support
85%
would recommend this app

Pros

Overall I think it's great I love the ease of access of everything on the page and how it helps you with your budget.
Also, RUN provided all the needed records for the cares act(PPP), which was a huge help with the loan process. Lastly, I also frequently use the mobile app, a great feature I do enjoy.
The time clock integration is key. Also, we've had great luck with customer support and our sales rep is AMAZING.

Pros

The enrollment process is simple and their customer service is great as well. The extra benefits through ADP (things like cell discounts and discounted movie tickets) are also great.
ADPTS is a good solution for a small organization with minimal HR capacity, our HR partner on the ADP side, Tarena, was AMAZING and the interface itself was fairly easy to manage on the admin side.
The software is very easy to use BUT the service and customer support that assist our account is SUPERB.

Cons

I would have to say I hate the customer service aspect of the company. They are not helpful at all and really are useless to my employees as well as me.
Horrible Customer Service and Clunky Software.
When I said I was going to leave I wasn’t offered anything to keep my account. Months later I got calls and a million emails offering me months for free and no W2 charges.

Cons

They outright refuse to provide information on pricing, so it is very difficult to compare to other similar products or keeping in house. Other PEOs are up front about what you are paying for.
Trying to see accrued time for vacations is a little difficult and sometimes will display an odd number.
It can be a little difficult for employees to navigate at first. There are multiple steps.
  • Vendor responds to reviews
  • Last reviewa day ago
  • Vendor responds to reviews
  • Last review4 days ago

Key features

  • Total features44
  • 401(k) Tracking
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Applicant Tracking
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Benefits Administration Outsourcing
  • Benefits Dashboard
  • Benefits Management
  • COBRA Administration
  • Check Printing
  • Compensation Management
  • Compensation Plan Modeling
  • Compliance Management
  • Customizable Reports
  • Deduction Management
  • Direct Deposit
  • Disability Insurance Administration
  • Document Management
  • Document Storage
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Employee Benefits Administration
  • Employee Database
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Self Service
  • FMLA Administration
  • For Accountants
  • For Small Businesses
  • HIPAA Compliant
  • HR Management
  • HSA/FSA Administration
  • Health Insurance Administration
  • Job Description Management
  • Learning & Development
  • Learning Management
  • Life Insurance Administration
  • Market Data Analysis
  • Multi-Location
  • Multi-State
  • Onboarding
  • Online Benefits Enrollment
  • Orientation Workflow Management
  • Payroll Management
  • Payroll Reporting
  • Performance Management
  • Provider Management
  • Real-Time Reporting
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Retirement Plan Management
  • Role-Based Permissions
  • Self Service Portal
  • Sick Leave Tracking
  • Task Management
  • Tax Compliance
  • Time Off Management
  • Time Off Requests
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • W-2 Preparation
  • Wage Garnishment
  • Web-based Deployment
  • Total features57
  • 401(k) Tracking
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Applicant Tracking
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Benefits Administration Outsourcing
  • Benefits Dashboard
  • Benefits Management
  • COBRA Administration
  • Check Printing
  • Compensation Management
  • Compensation Plan Modeling
  • Compliance Management
  • Customizable Reports
  • Deduction Management
  • Direct Deposit
  • Disability Insurance Administration
  • Document Management
  • Document Storage
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Employee Benefits Administration
  • Employee Database
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Self Service
  • FMLA Administration
  • For Accountants
  • For Small Businesses
  • HIPAA Compliant
  • HR Management
  • HSA/FSA Administration
  • Health Insurance Administration
  • Job Description Management
  • Learning & Development
  • Learning Management
  • Life Insurance Administration
  • Market Data Analysis
  • Multi-Location
  • Multi-State
  • Onboarding
  • Online Benefits Enrollment
  • Orientation Workflow Management
  • Payroll Management
  • Payroll Reporting
  • Performance Management
  • Provider Management
  • Real-Time Reporting
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Retirement Plan Management
  • Role-Based Permissions
  • Self Service Portal
  • Sick Leave Tracking
  • Task Management
  • Tax Compliance
  • Time Off Management
  • Time Off Requests
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • W-2 Preparation
  • Wage Garnishment
  • Web-based Deployment

Integrations

  • Total integrations7
  • ADP Workforce Now
  • BambooHR
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn for Business
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • SAP SuccessFactors HXM Suite
  • Slack
  • Twitter/X
  • Workday HCM
  • Xero
  • Zapier
  • iCIMS Talent Cloud
  • Total integrations4
  • ADP Workforce Now
  • BambooHR
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn for Business
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • SAP SuccessFactors HXM Suite
  • Slack
  • Twitter/X
  • Workday HCM
  • Xero
  • Zapier
  • iCIMS Talent Cloud

User reviews that mention these apps

AR
AvatarImg

Verified reviewer

E-Learning, 1-10 employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

RUN Powered by ADP logo

RUN Powered by ADP

RUN Powered by ADP Review

Reviewed 6 years ago
Pros

If you need only payroll with nothing else, it’s great.

Cons

ADP offers other services, like Resource and Totalsource, that include much more robust HR support and even benefits. Of course they are both overpriced.

iK
AvatarImg

irene K.

Education Management, 1-10 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RUN Powered by ADP logo

RUN Powered by ADP

ADP Run

Reviewed 5 years ago

I find APR Run very easy to use. I can find reports quickly. I can go back and print pay stubs or tax reports. It's easy to add employees and to delete employees. The few times that I needed support, a human being answered the phone and talked me through the problem.

Pros

ADP Run is intuitive. I rarely need to ask for support.

Cons

I can't sign in directly to ADP Run, I have to choose through a few ADP options first.

Vendor response

Irene, Thank you for taking the time to post this stellar review of RUN Powered by ADP?. We are thrilled to hear that RUN Powered by ADP? provides you with ease of use so you can focus on the things that matter most. We can certainly help you with getting straight to your log in page! Our Service Team looks forward to hearing from you so we can assist. -Your RUN Powered by ADP? Team

JM
AvatarImg

Jennie M.

Construction, 11-50 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

RUN Powered by ADP logo

RUN Powered by ADP

Don't Sign Up For ADP Payroll!!!!

Reviewed 6 years ago

ADP stinks.

Pros

Eddie was very helpful. Got us all signed up and good to go. But ADP doesn't talk to one another so we kept getting requests for our UBI # every week and said they would charge us if we didn't get it to them. Very disorganized company that probably won't post this review.

Cons

ADP does not communicate in-house. They send you paperwork that you don't ask for, bill you for things that you don't ask for, and don't process payroll correctly. I had to hire a bookkeeper to come in and fix it all.

AB
AvatarImg

Anndriene B.

Nonprofit Organization Management, 51-200 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

RUN Powered by ADP logo

RUN Powered by ADP

Great Platform for Jumpstarting Your Company's Payroll

Reviewed 6 years ago
Pros

Great system to manage employee profiles and issue direct deposits and manual checks for multiple employees.

Cons

This version of ADP is not helpful when paying hourly employees, but ADP does have other solutions for that function.

MC
AvatarImg

Melissa C.

Food & Beverages, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RUN Powered by ADP logo

RUN Powered by ADP

Our All Around Payroll Solution!

Reviewed 5 years ago

Overall, ADP is the perfect fit for our catering company. It provides us with exactly what we need for payroll processing as well as the added bonus of convenient communication with employees. Not to mention their lighting fast, secure delivery of our payroll checks overnight to our door step.

Pros

I really enjoy the multiple options ADP offers for employees. From an administrative side, we have many different positions that incur their own payscale and ADP allows us the flexibility to customize each employees information. With multiple event pay rates available, we can easily choose which rate is appropriate for the shift completed. Setting up employees is beyond easy and we have the ablilty to have W2 employees and 1099 employees separated yet all accessed in one convenient location come payroll time. Editing existing employees is just as easy and setting them up. From an Employee stand point, I receive detailed information from each pay period and I am able to access any of my information, including past pay stubs, at my finger tips with their convenient employee portal.

Cons

The only thing I can say we wish ADP offered was integration with our Catering Software. As convenient as ADP is to us, we still have to pull pay information from another program and enter it into ADP. If ADP integrated with our software, that would eliminate the extra step and help us even more.

Vendor response

Melissa, Thank you for the outstanding feedback on RUN Powered by ADP?! We strive to provide superior tools and support that puts time back into your day so you can focus on what matters most -- your business. We appreciate your recommendation and your valuable insights! - Your RUN Powered by ADP? Team

AR
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Verified reviewer

Investment Management, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RUN Powered by ADP logo

RUN Powered by ADP

Excellent Tool

Reviewed 6 years ago
Pros

ADP Run is probably the best Payroll and HR Solution that I have used for small businesses. It offers great features and it's back by amazing customer service by ADP. We made our best business choice when we signed up for ADP Run.

Cons

It's been a game-changer for our HR practices and I feel everything about ADP Run is great.

AF
AvatarImg

Alexa F.

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RUN Powered by ADP logo

RUN Powered by ADP

SO easy to use!

Reviewed 6 years ago
Pros

I absolutely loved ADP and the style of the website for running payroll. It was extremely easy to navigate and compared to Paychex (which is so confusing and I miss them) . The customer service is also amazing if you ever had any trouble navigating.

Cons

I cant say there are any cons to RUN ADP. But ADP as a company in general is a little pricier than other payroll companies.

BH
AvatarImg

Brooke H.

Nonprofit Organization Management, 1-10 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

RUN Powered by ADP logo

RUN Powered by ADP

ADP Canada Review

Reviewed 3 years ago

Again this review is for ADP Canada vs ADP U.S. but in short: If you find another option, go with another option.

Pros

Once I had run payroll a few times it's easy enough to use. I don't use their HR support or anything but calculating payroll is straightforward. It's great that the tax totals are calculated automatically and they file year-end paperwork for you.

Cons

I'll state that this review is for ADP Canada (vs ADP U.S.) I'm with a very small U.S. based nonprofit with just just a couple employees in Canada, and switched to ADP from calculating taxes manually. Using ADP is the lesser of two evils but it hasn't been a great experience. I run payroll semi-monthly and once, for no apparent reason (their rep couldn't explain why it happened) they initiated the second half of the month's payrun at the same time as the first, and charged us a $150 fee to do so, which they never refunded. Their chat support is helpful but if it's "unavailable" you have to call and it's always a 1-2 hour wait. You can request a call back but any time I do that they never actually call me back. The interface is also pretty low-tech.

Vendor response

Hi Brooke, Thank you for the review - we appreciate all feedback to ensure we are supporting your small business in the best way possible. I am unable to locate your account information, but will pass along this feedback to the ADP Canada Team to see if they are able to locate your account and further assist with your concerns. -Your RUN Powered by ADP? Team

LJ
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Lauren J.

Accounting, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

RUN Powered by ADP logo

RUN Powered by ADP

Great program!

Reviewed 6 years ago
Pros

We have clients on ADP payroll and logging into Run is easy and quick when trying to pull reports. The local ADP reps are also great.

Cons

If you need a full service payroll this is a great choice. There are less expensive options if you just need straight forward payroll.

HW
AvatarImg

Hank W.

Accounting, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

RUN Powered by ADP logo

RUN Powered by ADP

ADP is great product for any company

Reviewed a year ago

I have four companies that use ADP run and by far ADP is the easiest and most reliable application i have used for processing.

Pros

It was easy to learn and setup. Customer support was outstanding.

Cons

It doesnt always sync up correctly with quickbooks

BK
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Bhagvan K.

Financial Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

RUN Powered by ADP logo

RUN Powered by ADP

ADP review

Reviewed 5 years ago

ADP payroll processing software is great but needs improvement on web channel.

Pros

ADP has great features for payroll processing

Cons

ADP payroll web software needs improvement on user experience

DK
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Dominic K.

Nonprofit Organization Management, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RUN Powered by ADP logo

RUN Powered by ADP

Huge Fan!

Reviewed 5 years ago
Pros

Ease of use and peace of mind that payroll is schedule and processed timely!

Cons

No cons, I love running my payroll through ADP

Vendor response

Dominic, Thank you for taking the time to post this stellar review of RUN Powered by ADP?. We are thrilled to hear that RUN Powered by ADP? provides you with ease of use and peace of mind so you can focus on the things that matter most . We value your feedback and appreciate your insights!

RL
AvatarImg

Ramon L.

Legal Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RUN Powered by ADP logo

RUN Powered by ADP

ADP RUN for a Law Firm

Reviewed a year ago

Overall ADP run has allowed us to spend time on our business as when working with ADP the system is easy to use.

Pros

One stop shop for anything payroll in one portal. Simple and easy to use. Onboarding is quick

Cons

It’s hard to find a con as I’ve had a great experience with ADP.

sn
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sarah n.

Hospital & Health Care, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RUN Powered by ADP logo

RUN Powered by ADP

ADP

Reviewed 5 years ago

It is easy for all the employees to use

Pros

I love using adp software, been using it for over 5 years. It super easy to use.

Cons

I do not dislike anything about this adp software

Vendor response

Sarah, Thank you for the valuable feedback of RUN Powered by ADP?! We are thrilled to hear that our products provides you with the information & access you need at your fingertips -- and we are equally pleased to hear that your employees find the system easy to navigate as well. We are always looking for additional ways to add value to your organization and your employees. We appreciate you taking the time to provide these insights on your experience! - Your RUN Powered by ADP? Team

NJ
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Naresh J.

Consumer Services, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

RUN Powered by ADP logo

RUN Powered by ADP

Great but very expensive

Reviewed 7 years ago

We used Run by ADP for our first year of payroll. ADP is great for setup but it's very expensive for very small businesses.

Pros

This product is very clean code. You can tell it was written from scratch not adapted from other software. As a result, it's fast and simple and straightforward. Also, the uptime is excellent. Never once has it been down when needed.

Cons

It is expensive.

gs
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ganesh s.

Staffing and Recruiting, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

RUN Powered by ADP logo

RUN Powered by ADP

Review For ADP

Reviewed 6 years ago
Pros

Great experience working on Run ADP High professional values

Cons

feels bit slow while entering date in to it

AvatarImg
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Jacquelyn W.

Consumer Services, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RUN Powered by ADP logo

RUN Powered by ADP

Wonderful Service

Reviewed 6 years ago

So easy to log in and fill in required info. Submit said info and 2 days later, payroll checks are delivered to your business! They take care of all the tricky payroll details for you! Highly recommend!

Pros

Super simple to log in and fill out employee payroll info. Submit said info and 2 days later, payroll checks are delivered to your business! They take care of all the tricky payroll details for you!

Cons

I honestly don't have any complaints for ADP. Great service.

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Tony A.

Food Production, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

RUN Powered by ADP logo

RUN Powered by ADP

Seems like a great solution, until you realize its super expensive!

Reviewed 6 years ago

Just avoid them. Go with Gusto, so much easier, cleaner, cheaper and more transparent.

Pros

ADP Run is easy to use, which is great.

Cons

The price is ridiculously expensive. They lure you in with a "cheap rate" however they "forget" to tell you about all of the additional fees. The reporting is terrible. If you truly need to go deep into the woods to research something, it takes forever. Basically you need to retrieve every paycheck to find your answer.

MH
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Maricel H.

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RUN Powered by ADP logo

RUN Powered by ADP

Best HR software

Reviewed 6 years ago
Pros

ADP is the way to go. Best app available.

Cons

Reports could be more user friendly. That’s all.

CS
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Cleo S.

Human Resources, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

RUN Powered by ADP logo

RUN Powered by ADP

Great payroll platform!

Reviewed 4 years ago

Overall, my experience with RUN Powered by ADP has been great. They provide good customer service support, especially if you use the Workers' Compensation services.

Pros

I've been using ADP for more than two years now. We switched to ADP from Paychex, and I can say it was a smart decision. RUN Powered by ADP is friendly to use. The onboarding process is quick and easy, and the payroll processing feature is complete.

Cons

The only thing that I believe ADP could improve is its pricing for extra features. The basic bundle is complete, but if you want to add features (i.e. child support options for employees) you have to switch to higher bundles.

Vendor response

Cleo, We are thrilled to hear of your positive experience beginning at on boarding and on to running payroll with ease! We value your partnership and appreciate your feedback. -Your RUN? Service Team

RR
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Ryan R.

Transportation/Trucking/Railroad, 5,001-10,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RUN Powered by ADP logo

RUN Powered by ADP

Simple and gets the job done

Reviewed 4 years ago

My overall experience with ADP has been positive.

Pros

ADP is a solid platform for payroll management and paycheck hosting. It removes some of the frustration of doing things in house.

Cons

There is give and take with doing payroll in house versus outsourcing. ADP makes the process easy and simple.

Vendor response

Ryan, Thank you for taking the time to post this review of RUN Powered by ADP?. We are thrilled to hear that RUN Powered by ADP? provides you with ease of use so that you can focus on the things that matter most. We appreciate your valuable insights! -Your RUN Powered by ADP? Team

CL
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Christine L.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

RUN Powered by ADP logo

RUN Powered by ADP

ADP Review

Reviewed 7 years ago

So far working with ADP has been very good experience. Easy to use and lots of support. I would recommend ADP for anyone who owns small business.

Pros

No pros were added to this review

Cons

No cons were added to this review

JC
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Joan C.

Real Estate, self-employed

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

RUN Powered by ADP logo

RUN Powered by ADP

Good software but expensive

Reviewed 4 years ago

Liked it and ADP but the price went up. Interesting that when I requested no increase I got it once but not again. When I said I was going to leave I wasn’t offered anything to keep my account. Months later I got calls and a million emails offering me months for free and no W2 charges. I would have stayed since I liked the product and the company and would have liked not to go through the pain of a change.

Pros

Easygoing use. Reports very good.access. ADP provides lots of HR info.

Cons

It is quite easy to use. The reports are well designed and easy toI asked about no increase I got it once but not again. When I said I was going to leakreques

Vendor response

Joan, Thank you for your feedback on RUN Powered by ADP?! We are happy to hear that RUN? provided you with features and functionality that are easy to use and efficient, allowing you more time to focus on your small business. We appreciate your feedback and our RUN? Service Team would love the opportunity to discuss your experience with you. We hope to partner with you again on your payroll and human capital management needs. - Your RUN Powered by ADP? Team

KH
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Kyah H.

Real Estate, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

RUN Powered by ADP logo

RUN Powered by ADP

ADP is Great

Reviewed 8 months ago
Pros

I love the easy-to-use site to run payroll and find income documents.

Cons

There is really nothing that is not to like for ADP.

Vendor response

Kyah, thank you for your review of RUN. We love hearing that RUN delivers for you. We strive to add value through our services and give you time to focus on your day-to-day business.   -Your RUN Team

EC
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Evelyn C.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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RUN Powered by ADP logo

RUN Powered by ADP

Company Review

Reviewed 7 years ago

ADP provided us all the information we need from the payroll register. Only, I consider the ADP Bi- Weekly Payroll charge for $$is too high for one (1) employee working 60 hours every twoo weeks. I wish ADP will consider a decrease in our by-weekly payroll charge.

Pros

No pros were added to this review

Cons

No cons were added to this review

JG
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James G.

Computer Games, 1-10 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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ADP TotalSource

It's been very smooth

Reviewed 6 years ago

ADP helps me run payroll and my benefits. It's handy.

Pros

I really enjoy how simple the software is to use. It was easy to jump into.

Cons

I really dislike how this review software requires answers for all boxes. Sometimes, you don't want to answer.

JM
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James M.

Accounting, 11-50 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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ADP TotalSource

Reporting is not great

Reviewed a year ago

Customer service likes to bounce me around between ADP Run support and ADP Workforce Now support when I clearly state to each representative that I do not use any of these services.

Pros

It was easy to use the payroll processing functions once the account was set up.

Cons

There is not a single report that I have been able to find that allows my firm to easily create payroll journal entries in the books.

Vendor response

Thank you for posting a review. We're sorry that you've had issues with reporting and customer service. We pride ourselves in our customer service and want to make this right and also ensure you have the tools to get the most out of TotalSource. We would like the opportunity to talk with you and investigate your feedback further and how we can make things right. If you are interested, email your contact information and company name to clientfeedback@adp.com. Looking forward to hearing from you.

AR
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Verified reviewer

Human Resources, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ADP TotalSource

ADP TotalSource

Reviewed 6 years ago
Pros

ADP TotalSource has all of the information I need in one place. I can easily review local law changes and run my payroll

Cons

The system logs me out after about 5 minutes of not being used.

SG
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Suzanne G.

Research, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ADP TotalSource

ADP is awesome!! Best PEO!

Reviewed 2 years ago

We use ADP for our payroll and benefits. We have been a customer for over 10 years.

Pros

It is so user friendly! You can navigate easily through the different sections.

Cons

Nothing, I love the ADP portal. Also the customer service ADP provides is excellent!

SE
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Sharon E.

Hospitality, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ADP TotalSource

We love ADP

Reviewed 20 days ago

Excellant! We love ADP and ADP has great customer service

Pros

Quick response on any issues, personalized service,

Cons

Cost of ADP and the Internet Reports seems complicated. Just obtaining a copy of a w2 from a prior year is too complex....should be very easy

MR
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Marisol R.

Higher Education, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ADP TotalSource

ADP TotalSource - One stop shop!

Reviewed 5 years ago

Overall, I am highly satisfied with the product and all the features that are available to use.

Pros

I love the fact that all my HR and payroll items are consolidated with one system. I enjoy all the HR features that ADP offers and have used them quite a bit when I come across HR issues!

Cons

I would love to see improvements in ease of use when running reports. I've used ADP Run in the past and loved how easy payroll reports were ran there.

WS
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Wallace S.

Computer Software, 11-50 employees

Used weekly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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ADP TotalSource

You can do better.

Reviewed 4 years ago

We moved over to ADP TotalSource (PEO) from ADP Run and I'll begin my review by saying we're not happy at all. Let's start with the price: ADP TotalSource is very expensive and I can now say the cost does not justify the service received. Service: My sales representative "forgot" to cancel our previous RUN service when she moved us over to TotalSource. Every time we called for live representative,...

Pros

There isn't much to like. I guess since this field is a requirement, I'd say they do make sure their platform is compliant.

Cons

The TotalSource online platform is ancient.. it's like as if someone designed it to be not-user-friendly on purpose. In today's day and age, it's expected for a company like ADP to provide a user-friendly experience.

JG
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Jillian G.

Construction, 11-50 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ADP TotalSource

Ease of Mind

Reviewed 5 years ago
Pros

ADP is easy to use software that helps simplify our needs as an every growing company. ADP makes it easy for us!

Cons

We haven't always had a quick response to our inquiries, however our needs are met and we are pleased with service.

ST
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Steve T.

Chemicals, 501-1,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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ADP TotalSource

ADP TotalSource review

Reviewed 6 years ago
Pros

ADP has a great line of products and services. They have excellent ease of use and intuitive set ups. It is easy to track and monitor data using ADP

Cons

Not much not to like about ADP TotalSource

SH
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Sarah H.

Computer Software, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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ADP TotalSource

ADP TotalSource Helped Our Small Business Tremendiously

Reviewed 20 days ago

Overall, I am very happy with ADP TotalSource and the product they provide us.

Pros

The compliance aspect it fully handled by ADP which saves me, as a one person department, a ton of time on the administrative side. I also have no formal HR training and I take that role on in our company. I am able to lean fully on ADP with all HR related issues/questions.

Cons

I don't love that my HR rep is not available to me at most times when I call or send in an support question. I am usually talking to a new HR rep every time and therefore it can be hard with continuity.

JE
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Jennifer E.

Hospital & Health Care, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ADP TotalSource

If your looking for a complete Payroll option, This is it!

Reviewed 5 years ago

ADP also allows employees to request time off, and employers to approve or decline. Highly recommend for small and large companies.

Pros

The designers of ADP knew what they were doing when they created it! ADP has everything an employer needs in a payroll company. Clocking in and out is SUPER simple and creates no hassle! As an employer you are able to do full employee evaluations, as well as allow them to self evaluate! You can also assign employees to review each other which is a great option. The best feature of ADP is that employees has access to their employee profile allowing them to see their pay rate, date of hire, view and print out pay stubs, etc which is easier than having to go through an HR department.

Cons

I have nothing negative to say about ADP.

AR
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Verified reviewer

Investment Management, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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ADP TotalSource

Terrible Service and Software

Reviewed 6 years ago

ADP contractually agrees to many things and then does not do them, from processing payroll and employees do not get paid, to promising short-term disability is available when it is not, to not reporting wages to the state and causing the employer to be out of compliance with a statutory filing. I cannot say enough bad things about this sorry company. If you are considering ADP as your PEO, PLEASE RUN TO ANOTHER PEO.

Pros

There is nothing I like about ADP. Nothing.

Cons

Poorly designed, old legacy system that ADP wrongly believes can serve as an on-line platform.

RH
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Rodney H.

Health, Wellness and Fitness, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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