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ADP TotalSource

Full-service HR management and employee benefits

Last updated: November 2024

ADP TotalSource - 2024 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is ADP TotalSource?

ADP TotalSource is a human resource management and benefits administration platform developed by ADP. The HR platform lets you manage taxes, payroll, employee health care, workers' compensation, compliance, and employee benefits, all in fully automated processes, thus enabling you to focus on other areas of your business. ADP TotalSource identifies these important features of running a business so business owners/founders can avoid being faced with legal penalties for non-compliance. ADP TotalSource includes service support from assigned experts to work as a human resource, payroll, benefits, compliance, and tax business partner.

ADP TotalSource PEO (Professional Employer Organization) services acts as a complete human resource management department within your business, enabling you to view complete transparency of payroll and tax reports - allowing you to focus on other growing aspects of your company.

ADP manages critical HR management and employee benefits administration responsibilities. As a result, you will benefit from:

<li>Expertise and intelligence: Gain a trusted advisor to help your organization proactively manage your employees.

<li>Risk Management: Share responsibilities with a leading authority on employment risk.

<li>Scalability: Be able to scale up or down with a minimal impact on your infrastructure.

<li>Purchasing: Optimize your employee services and benefits offerings with the clout of a Fortune 500® company.

ADP Total Source human resources outsourcing helps reduce the burdens of HR management and benefits administration so the principals can focus on building business. In addition, a strategic HR business partner dedicated to your business provides the advice and guidance to help you make the best decisions for your business.

Benefits of using ADP TotalSource

Employee management and assistant programs: ADP TotalSource enables the secure management of your employee information in the cloud and offers employee services and assistance programs that rival those of large enterprise companies, such as company perks, a variety of employee insurance offerings from leading insurance carriers, low-cost services such as telemedicine and health advocacy. The richness of the ADP TotalSource employee programs, at an attractive price point through ADP TotalSource, makes it an option for SMBs that can help them better compete to attract and retain talent.

Cloud-based, fully integrated solution: ADP TotalSource is cloud-based, hosted by Amazon Web Services. Every aspect of the solution is integrated. Whether your task is HR, benefits, compliance, or compensation-related, the employee's information flows through the system seamlessly. The ADP Mobile app, used by 20 million individuals, helps managers and employees manage day-to-day tasks from anywhere, anytime.

Unmatched partner integration: ADP TotalSource is the only PEO with instant integration with hundreds of third-party HCM companies through ADP Marketplace. Thoroughly vetted partner companies on ADP Marketplace securely integrate with ADP TotalSource to help companies run more efficiently and offer unique solutions found only outside of ADP TotalSource but are complementary in nature. For example, an employer can add the ability to help employees pay down student loans via payroll deductions, or offer instant access to pay without changing payday rules. The possibilities are vast, and it's easy with ADP TotalSource and ADP Marketplace.

Employee training and development: ADP TotalSource provides employers with a library of compliance and professional development trainings to help employees improve their skills, knowledge, or understand compliance and company policy. Assigned ADP HR Business Partners can also work with you to run in-person training for some or all of your employees or managers. And for an additional fee, ADP TotalSource offers an Executive Leadership Development program that has helped countless senior management teams work more effectively.

Employee relations and regulatory compliance: ADP TotalSource integrates with all your geographical legalities in terms of employee and employer legislations. ADP TotalSource will also notify you if any changes in these laws are made to help you ensure compliance and avoid costly fines.

Tutorials and resources: ADP TotalSource provides multiple formats to learn how to use the technology. In addition, every client is provided with assigned and shared support service representatives available to help with strategic and task-oriented support. For employees, ADP TotalSource MyLife Advisors are available to help answer questions, navigate the tasks life changes (marriage, birth, etc.) require, and anything else employees need to feel supported.

Starting from

No pricing info

Alternatives with better value for money

ADP TotalSource's key features

GetApp's analysis of 56 verified user reviews collected between July 2021 and October 2024 identified ADP TotalSource's most critical features and how it performs according to users.

Features

4.2

389

Ease of use

4.1

389

Payroll Management

4.2

Reviewers appreciate ADP TotalSource's Payroll Management capabilities. They report that payroll processing is straightforward and efficient, with automatic handling for salaried employees. Users highlight the ease of navigating pay details and making tax withholding changes. They value the compliance support for tax-related issues and the ability to manage timecards and time off requests. Some users mention excellent support from payroll representatives, while others note occasional issues with garnishments and support response times. Of the 24 ADP TotalSource users who gave detailed accounts of their use of Payroll Management, 96% rated this feature as important or highly important.

HR Management

4.2

Reviewers indicate that ADP TotalSource's HR Management is valuable for maintaining compliance with ever-changing laws. They appreciate the ability to store forms, schedule follow-ups, and run reports for audits. Users find the platform helpful for staying organized and receiving guidance on HR issues. However, some mention that the HR Management capabilities are not as robust as other areas and report slow response times from support. They also value the ease of navigating E-verify and the support team's assistance with employee relations. Of the 18 ADP TotalSource users who gave detailed accounts of their use of HR Management, 83% rated this feature as important or highly important.

All ADP TotalSource features

Employee Benefits Administration

4.6

(25)

Training Management

3.2

(5)

Task Management

5.0

(1)

Approval Process Control

5.0

(1)

Employee Profiles

5.0

(1)

Payroll Reporting

4.3

(18)

Tax Compliance

4.0

(26)

Health Insurance Administration

4.1

(25)

Employee Onboarding

4.2

(14)

Benefits Dashboard

4.5

(12)

Online Benefits Enrollment

4.3

(54)

Self Service Portal

4.2

(49)

Benefits Management

4.2

(68)

Employee Database

4.3

(81)

Electronic Forms

4.7

(6)

Compliance Management

4.2

(53)

Access Controls/Permissions

3.9

(29)

Employee Management

4.1

(71)

Orientation Workflow Management

3.5

(8)

Reporting/Analytics

3.7

(74)

HIPAA Compliant

4.7

(3)

Performance Management

3.0

(3)

Vacation/Leave Tracking

3.2

(5)

Activity Dashboard

4.5

(2)

Document Management

4.2

(20)

Compensation Management

3.7

(14)

Time Off Requests

2.5

(2)

Recruitment Management

2.8

(11)

Sick Leave Tracking

3.5

(2)

Applicant Tracking

3.1

(15)

Alerts/Notifications

(0)

Timesheet Management

4.0

(1)

API

(0)

Attendance Management

(0)

Retirement Plan Management

(0)

Attendance Tracking

(0)

Reporting & Statistics

5.0

(1)

Provider Management

(0)

Benefits Administration Outsourcing

(0)

COBRA Administration

(0)

Customizable Reports

4.0

(1)

Life Insurance Administration

(0)

Job Description Management

(0)

HSA/FSA Administration

(0)

Deduction Management

(0)

Disability Insurance Administration

(0)

For Accountants

(0)

FMLA Administration

(0)

Employee Self Service

(0)

Employee Portal

4.0

(1)

Document Storage

(0)

Electronic Signature

4.5

(2)

Employee Handbook

4.0

(1)

ADP TotalSource alternatives

ADP TotalSource

4.2

(389)

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.1

Features

4.2

Value for Money

3.9

Customer Support

4.1

Rippling

4.9

(3.2K)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.9

Features

4.8

Value for Money

4.8

Customer Support

4.8

WebHR

4.3

(533)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.2

Value for Money

4.2

Customer Support

4.2

Arcoro

4.1

(244)

visit website

Starting from

3000

Free trial

Free version

Ease of Use

4.1

Features

3.8

Value for Money

3.8

Customer Support

4.2

ADP TotalSource support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

FAQs/Forum

Knowledge Base

Email/Help Desk

Chat

Phone Support

Training options

Videos

Webinars

In Person

Documentation

Live Online

ADP TotalSource reviews

Overall rating

4.2

389

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.09/10

Rating distribution

201

119

Pros

The enrollment process is simple and their customer service is great as well. The extra benefits through ADP (things like cell discounts and discounted movie tickets) are also great.

Brian L.

Talent Resource Manager

ADPTS is a good solution for a small organization with minimal HR capacity, our HR partner on the ADP side, Tarena, was AMAZING and the interface itself was fairly easy to manage on the admin side.

Laura G.

Human Resources Manager, Bonnier Publishing USA

The software is very easy to use BUT the service and customer support that assist our account is SUPERB.

Verified reviewer

Anonymity request

Cons

They outright refuse to provide information on pricing, so it is very difficult to compare to other similar products or keeping in house. Other PEOs are up front about what you are paying for.

Barbara W.

Accountant

Trying to see accrued time for vacations is a little difficult and sometimes will display an odd number.

Vera G.

project management

It can be a little difficult for employees to navigate at first. There are multiple steps.

Julie S.

Senior Human Resources Manager

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