UKG Pro vs Contractor Compliance

Deel

Rippling

ADP Workforce Now

Deel is the only global-first people platform that enables companies to hire, pay, manage, and develop talent in 150+ countries without compliance headaches or third-party dependencies. Deel supports 40,000 customers and 1.5 million workers through a single, scalable global system.

Rippling is a cloud-based workforce management system that helps businesses manage operations across HR, finance, and IT.

ADP Workforce Now is a cloud-based human capital management, talent management, and benefits software built for midsized and large businesses.

UKG helps organizations understand and empower their workforce with AI-driven HR, payroll, and workforce management solutions.

360 Degree Feedback

401(k) Tracking

Activity Dashboard

Ad hoc Reporting

Applicant Tracking

Approval Process Control

Assessment Management

Attendance Management

Attendance Tracking

Availability Management

Background Screening

Benchmarking

Benefits Dashboard

Benefits Management

Billing & Invoicing

Budgeting/Forecasting

Calendar Management

Candidate Management

Career Development

Check Printing

Clock In/Out

Collaboration Tools

Compensation Management

Competency Management

Compliance Management

Compliance Tracking

Configurable Workflow

Customizable Fields

Customizable Templates

Dashboard

Data Transformation

Data Visualization

Direct Deposit

Document Management

Drag & Drop

Electronic Forms

Electronic Signature

Employee Database

Employee Engagement

Employee Handbook

Employee Management

Employee Onboarding

Employee Portal

Employee Profiles

Employee Scheduling

Employee Self Service

Feedback Management

FMLA Administration

For Accountants

For Cloud

Goal Management

Goal Setting/Tracking

HR Management

Individual Development Plans

Internal HR

Interview Management

Job Description Management

Job Posting

Job Requisition

Labor Forecasting

Learning & Development

Learning Management

Leave Tracking

Mobile Access

Mobile App

Multi-Country

Multi-State

Negative Feedback Management

Offboarding

Onboarding

Online Benefits Enrollment

Organizational Charting

Orientation Workflow Management

Payroll Management

Payroll Reporting

Performance Appraisal

Performance Management

Performance Metrics

Performance Review Management

Progress Tracking

Pulse Surveys

Recommendations

Recruitment Management

Reference Checking

Reporting/Analytics

Reporting & Statistics

Resume Parsing

Resume Search

Search/Filter

Self-Service Content Curation

Self Service Data Preparation

Self Service Portal

Shift Swapping

Sick Leave Tracking

Skills Assessment

Skills Tracking

Succession Management

Succession Planning

Reviews for UKG Pro come from a wide variety of industries, including Hospital & Health Care (11% of reviewers), Financial Services (4%), and Retail (4%). The most frequent use case for UKG Pro cited by reviewers is payroll (60% of reviewers).

Users and use cases

Some reviewers find UKG Pro offers good affordability and useful features, and they appreciate the value added by included modules and scheduling. However, some users say pricing is high, with frequent extra charges and problematic contract terms.

Value for money

UKG Pro is a payroll solution with key features that include W-2 preparation, direct deposit, payroll reporting, reporting and analytics, payroll management, mobile access, and more.

UKG Pro

Web-based

iPhone

Android

Workday HCM

Dayforce HCM

Paycom

UKG Ready

Paylocity

Paycor

ADP TotalSource

BambooHR

TriNet HR Plus

ADP Comprehensive Services

Cumbersome password management

Supervisor

It never registered my passwords so I was almost always having to change them or I would get locked out and would have to wait almost a week to get back in or I would have to call the HR department

87% of reviewers feel negative about Password Reset. Some users report frequent issues with password expiration, complex requirements, and being locked out of their accounts. Reviewers indicate that the reset process is often frustrating, requiring administrator or HR intervention rather than self-service. They find the need to change passwords regularly and the inability to reuse old passwords inconvenient. Users say these challenges disrupt access to important information and create unnecessary delays, especially when urgent account access is needed.

High and increasing costs

52% of reviewers feel negative about Pricing. Some users report that the software is expensive, with frequent price increases and additional charges for customizations or support. Reviewers say that even minor changes or updates can incur significant costs, making it difficult for organizations with limited budgets. They find that the value does not always justify the expense, especially when required features are locked behind extra fees. Users mention frustration with being locked into long-term contracts with escalating costs.

Slow and inconsistent support

Manager

Customer support was closed on weekends so managing a 24 hour a day hospital made it hard to get support when needed at certain times.

52% of reviewers feel negative about Customer Support. Reviewers indicate that getting help is often slow, with long wait times for responses and resolutions. Some users report inconsistent quality, with support experiences varying greatly depending on the representative. They say communication is often poor, and issues may be blamed on users rather than addressed directly. Users find that support is not always available when needed, especially outside regular hours, making it difficult to resolve urgent problems.

Frequent technical problems

Senior EHS Specialist

I run into issues loading pages, or getting kicked out while waiting for the page to load.

77% of reviewers feel negative about Bugs and Issues. Reviewers indicate that they encounter glitches, slow load times, and system crashes, especially during peak usage. Some users report problems with tax setup, PTO balances, and integration with other software, which often require escalation and take time to resolve. They say technical issues can lead to incorrect data, missed deadlines, and disruptions in daily operations. Users find that troubleshooting is challenging and support responses are slow, compounding their frustration.

Confusing and cluttered navigation

Quality Technician

What I like least about UKG Pro is that some features feels buried deep in menus, making navigation a bit confusing at first.

39% of reviewers feel negative about Navigation. Some users report that menus and features are buried or require too many clicks to access, making it hard to find what they need. Reviewers indicate that the interface can be cluttered, with unintuitive layouts and hidden options. They say that navigating the system takes time to learn and is not as user-friendly as other platforms. Users find that the complexity leads to frustration and reliance on help desks for basic tasks.

Centralized information access

96% of reviewers feel positive about Information Management. Reviewers appreciate having all HR and work-related information consolidated in one place, making it easy to access, update, and manage records. They find that the platform organizes a large amount of data efficiently, allowing them to quickly retrieve pay, benefits, and historical information. Users say this centralization streamlines their workflow and reduces the need to search across multiple systems. They value the convenience of updating life events and personal details without hassle, and note that having everything at their fingertips improves their overall experience.

Comprehensive tracking tools

Quality Improvement Consultant

UKG is a great way to track your time card, submit time off requests, and see your allotted time sheets.

89% of reviewers feel positive about Tracking. Some users report that the software simplifies tracking time cards, PTO, pay stubs, and attendance, making these processes more transparent and efficient. Reviewers indicate that tracking annual goals, benefit options, and work hours is straightforward, which helps them stay organized and informed. They find it beneficial to have all tracking features integrated in one platform, reducing reliance on manual spreadsheets or separate tools. Users say electronic tracking streamlines HR tasks and provides easy access to both current and historical records.

Flexible customization options

HR Consultant

Its intuitive interface and customizable features make it easy to tailor the platform to our organization's specific needs.

87% of reviewers feel positive about Customization. Users think the platform’s ability to tailor dashboards, fields, and features to individual or organizational needs is a significant advantage. They value being able to personalize the interface, set up custom links, and adjust settings to match business processes. Reviewers say the high level of customization supports both small and large companies, making the software adaptable for various requirements. They find that customization options improve usability and help align the system with their unique workflows.

Streamlined HR processes

88% of reviewers feel positive about HR Management. Reviewers indicate that the platform covers a wide range of HR functions, from payroll and benefits administration to recruiting and analytics, all in one system. They appreciate the flexibility to update personal information and manage HR tasks without going through lengthy processes. Some users say the tool is especially valuable for small HR teams, as it simplifies administrative work and reduces the need for direct HR intervention. They find that it enhances operational efficiency and employee experience.

IT Administrator

It can handle onboarding processes, HRIS, benefits management, payroll management, self service timecard management, and time off requests.

Director of Training and Ops Services

UKG Pro does not seem to have a support team that is scalable to meet the needs of administers like myself who often ran into issues with features of UKG Pro, such as UKG Pro Learning, which is their digital LMS platform. While I appreciate that they have a support specialist team to communicate updates or give you a timeframe on how long it will take to research an item, it takes awhile.

People Relations Manager

The reporting is complex but once you get the hang of it, there are so many custom reports that you can create, there are many data points that you can extrapolate data from and gain valuable insights on your workforce.

Field Supervisor of Inspections

It does an excellent job at keeping a database of time cards and as well as keeps track of all the taxes and W2's for each employee.

Payroll Specialist

This platform is easy for staff to navigate and easily access paystubs, tax forms, VAC and SICK time, timecards which helps reduce routine HR inquiries.

Directeur General

It has helpful tools such as automatic time capture, online time tracking, reporting and analytics.

Quality Manager

As a manager of a team, it has allowed me to easily manage times, reviews and overall tasks within a single software.

IT Project Manager

We have multiple union paygroups with different accruals and benefits packages and UKG Pro is able to handle them all.

Senior Director, People and Culture

There are many end users who primarily use their mobile phones and will not use a computer; it is critical for the mobile app to provide all of the same options as the online version.

The software also allows real-time applicants tracking and all candidate management processes.

HRIS Manager

It allows us to setup mapping or hide fields that certain users do not need to see or edit.

Having to direct hundreds of employees to the web browsers when they use the mobile app is time-consuming and extremely confusing for end users.

Assistant Manager

Small screen can make correcting and editing time cards is difficult at times when utilizing the phone app.

Gas Inspections

I like how UKG Pro is very informal everything that needed is on the website such as pay stubs, W2s, bereavement forms, goals upload, volunteer pto ,  hand book, etc

In my opinion, PUK Pro is best suited for organizations that have dedicated HR/Payroll staff and the time to properly implement and maintain the system to it's full capacity.

sales associate

i like that you put your days off in the system and block your schedule and also you can put up shifts and pick them up

Payroll Consult

There are many standard reports available for your use, however trying to build a custom report on your own is very complicated if not impossible.

What I liked most about UKG Pro is that the system is user-friendly, with clear interface that makes navigating HR tasks simple.

Benefits Manager

It is difficult to track correct benefit effective date when an employee changes coverage tiers.

Global HR Systems Manager

The integrations and APIs don’t always flow smoothly or quickly, which creates gaps in the end‑to‑end experience.

Shop Manager

It greatly facilitated requests for days off, holidays, and work schedule management. When I started using UKG Pro, I was a staff member, and shortly after, I was promoted to manager.

Senior HR Generalist

Users couldn't locate benefit enrollment and had issues adjusting tax setup and other info.

Loan Servicing Specialist

The interface is user-friendly, and it makes tracking employee information and payroll straightforward.

accessing on computer was simpler and easy versus using the app at times, for some reason the server would crash or not retain login info.

Analyst

The best aspect of UKG Pro is its comprehensive and user-friendly interface, which integrates HR, payroll, and workforce management into a single platform, streamlining processes and improving efficiency.

OSS Specialist

UKG makes it easy to view your compensation, and benefits, update your personal information, can model your pay, and it tells me my history as far as compensation with the company

UKG Pro vs Contractor Compliance Comparison (2026)

UKG Pro

Contractor Compliance

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives