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UKG Pro

4.3
(524)

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HR, Payroll, Talent, and Workforce Management

(26)

UKG Pro Pricing, Features, Reviews and Alternatives

UKG Pro FAQs

Q. What type of pricing plans does UKG Pro offer?

UKG Pro has the following pricing plans:
Pricing model: Subscription

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Q. Who are the typical users of UKG Pro?

UKG Pro has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does UKG Pro support?

UKG Pro supports the following languages:
Danish, English, French, German, Italian, Portuguese, Spanish, Swedish

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Q. Does UKG Pro support mobile devices?

UKG Pro supports the following devices:
Android, iPhone

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Q. Does UKG Pro offer an API?

Yes, UKG Pro has an API available for use.

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Q. What other apps does UKG Pro integrate with?

UKG Pro integrates with the following applications:
PingFederate, Achievers, Indeed, iCIMS Talent Cloud, Jobvite, Appcast, PayScale Suite, Crew, Asurint, Outmatch, Yammer, NetSuite, Speakap, Informatica Intelligent Cloud Services, Twitter/X, Schoox, OneLogin, ManageEngine ADManager Plus, Okta, PeopleFluent, Slack, Sterling, IntelliCorp, LinkedIn for Business, PlanSource, HireRight, Brainier LMS, Greenhouse, Orange Tree, Beekeeper, Infor Learning Management System (LMS), GoodHire, Veritable Screening

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Q. What level of support does UKG Pro offer?

UKG Pro offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat

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UKG Pro product overview

What is UKG Pro?

Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® puts people at the center of your strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM),our comprehensive human capital management solution (HCM) anticipates people’s needs beyond just work. We partner with you every step of the way to drive better business outcomes and create great workplaces for all.

Key benefits of using UKG Pro

• Human Resources: UKG Pro delivers all the strategic HR functionality you need in one global system of record. Track all human capital management information about your employees, including personal information, employment history, benefits information, performance history and more.
• Payroll Administration, Tax Management and Compliance: UKG Pro handles even the most complex payroll computations and requirements for employees in the U.S. and Canada in just a few simple steps. Through UKG Wallet, Pro also supports timely earned wage access and financial wellbeing support for employees.
• Benefits Administration, Open Enrollment and Life Events: UKG Pro provides an intuitive benefits enrollment experience for employees that guides them to make well-informed benefits choices for themselves and their families.
• Talent Management: UKG Pro’s talent solutions can help you engage and develop your workforce for today and tomorrow with easy to use human capital management, performance management and succession management tools for the person-centered lifecycle.
• Reporting, Workforce Analytics, and Business Intelligence Tools: Gain complete visibility and insight into your workforce with UltiPro’s comprehensive reporting and business intelligence tools. UKG Pro lets you pull data across all areas of your people management to capture key metrics in an instant.
• Employee Feedback: Keep a pulse on how your people feel about your organization, help them feel they influence organizational strategy so they’re invested in their work, and leverage AI through Employee Voice to analyze sentiment and accurately understand the emotions behind employee responses.
• Community Building: Give your people a platform to connect with peers, manage employee resource groups (ERGs), and deliver career and mentorship advice through UKG Talk
• Time, Attendance, and Scheduling: UKG Pro Workforce Management is a highly flexible solution designed to meet unique time and labor requirements across all industries and across all levels of an organization, providing people with quick, simple, and accurate time entry, comprehensive, personalized scheduling options, and flexible time off and accrual rules. This solution is best suited for a large enterprise organization.
• Recruiting: UKG Pro Recruiting can help you expand your recruiting processes by supporting candidate engagement and relationships as well as attracting, hiring, and developing the best talent for your business.
• Onboarding: UKG Pro Onboarding helps your new employees connect to your company in a way that’s personal and impactful enabling you to build successful relationships, increase engagement, and improve performance for your business.
• Performance Management: UKG Pro Performance Management is a highly configurable solution that lets you assess performance and gather feedback on an ongoing basis to get the best results out of your employees.
• Succession Management: UKG Pro Succession Management can help you create a proactive, executable plan for professional growth and career advancement for all employees.
• Global HCM: UKG Pro enables multinational organizations to engage employees locally, ensure targeted compliance, achieve one view of their global workforce, and deliver a consistent and culturally relevant experience for all employees, regardless of location.
• Payment Services: You can ensure your time and resources are spent on best supporting your people with UKG Pro Payment Services handling your tax filing and other pay-related services.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
FAQs/Forum
24/7 (Live rep)
Knowledge Base
Chat

Training options

In Person
Webinars
Live Online
Videos
Documentation

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UKG Pro pricing information

Value for money

4.1

/5

524

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

UKG Pro features

Functionality

4.2

/5

524

Total features

115

17 categories

Most valued features by users

Reporting/Analytics
Activity Dashboard
Reporting & Statistics
Self Service Portal
Third Party Integrations
API
Employee Database
Employee Management

Functionality contenders

UKG Pro users reviews

Overall Rating

4.3

/5

524

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.07/10
Rating distribution

5

4

3

2

1

268

167

65

11

13

Pros
Their report writing is great and they have lots of free classes that will help you with this. The payroll and hr software is easy to navigate and customizable.
The functionality of the system overall - how each module works with each other, and the fact that I can customize it to my needs myself as we change. The ease of use and training are outstanding.
The support team we have now is incredibly responsive to our requests and the functions in UltiPro have improved the quality of our internal processes. When there have been issues with support, etc.
Cons
It takes months and months of training and practice and making mistake after mistake to figure out the basics of how to build reports.
At our workplace, sometimes the punches are not recorded on the employee station, causing problems with hours because it does not register them.
Dislike having to change my password so frequently.

Overall rating contenders

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Becky M.

Systems Analyst

Judiciary, 1,001-5,000 employees

Review source

Overall Rating

Feature-rich HR tool that could use a UI/UX overhaul

Reviewed 2 years ago

Transcript

Becky M.: Hey, my name is Becky and I'm a product manager and I would give UKG Pro a four out of five...

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Ian B.

Regional Account Executive

Computer Software, 1,001-5,000 employees

Review source

Overall Rating

Just your average HR business software

Reviewed 3 years ago

Transcript

Ian B.: Hi, my name is Ian, I'm a regional account executive. I work within the computer software technology...

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Yendi C.

Hospital & Health Care, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Best payroll solution

Reviewed 5 years ago

It help us speed the payroll process by 45% more fast.

Pros

Ultipro best trait is the ability to customize the settings or features in a way to mold it on how the business works.This is a very intuitive tool, that even our non tech people can manage and control their own data and find everything they need on UltiPro. The cloud provides a real-time information including reports and dashboards that has the ability for employees to be able to navigate seamlessly and manage their information is made an impact. Very easy to use.

Cons

Very limited on the workflow process in web based. Some features are slower than other, not sure if its because the data is too much. This are small bumps compared to the benefits that this tool offers, so overall it doesn't have too many flaws.

JC
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Jeannette C.

Automotive, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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AAA Human Resources Review of UKG Pro

Reviewed 2 years ago

I am very happy with this product. We have added several additional UKG modules to the core system and they all work well together.

Pros

The SSO feature, all the modules and the core system work around single sign on. So no multiple signing in.

Cons

The benefit side of the system needs more work. We do not have Benefit Prime. We are using what was provided in the core system.

AR
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Arun R.

Printing, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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An all-inclusive HR package covering all processes, and is backed by excellent support.

Reviewed 2 months ago

UKG Pro offers everything we need within a single attendance and workforce management platform. It provides seamless payroll runs, automates various processes, eliminates the need for paper forms, and ensures compliance with governing bodies' regulations.

Pros

UKG Pro truly excels in simplifying payroll and all aspects of HR, from recruiting and timekeeping to careers and benefits. UKG Pro empowers employees to effortlessly track vital information and ensures smooth and quick payroll processing. The system's ease of use and convenient access to required information on a single screen are major advantages. I highly appreciate the level of control and capabilities UKG Pro offers, allowing easy searching and providing a clear focus on driving and achieving goals.

Cons

I appreciate how UKG Pro functionality becomes much smoother with familiarity. However, I believe there is room for improvement in the ticketing system. Implementing a feature that allows us to mark up tickets based on priorities would be beneficial, as it would enable the HR team to prioritize and address urgent tickets more effectively.

LG
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Lauren G.

Information Technology and Services, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Lots of show, not much substance

Reviewed 4 years ago

Terrible, you're so frustrated with their system and the employees you talk to don't seem to care, but boy do they love their jobs. Honestly its the strangest thing.

Pros

It looks good at first glance- clean look for employees

Cons

Where do I start: implementation was terrible- their team messed up our data, and we are still dealing with the fall out-example they added taxes on our employees(a whole office) incorrectly, bonuses were doubled etc. Promises of feeds being created never occur- still not done and what has been done is incorrect. Reporting, is a nightmare- so much capability, but impossible to use unless you are a...

MM
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Matthew M.

Financial Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Review

Reviewed a month ago
Pros

Its east to navigate, intuitive platform, employee engagement with service is easy.

Cons

They fail with any tax issue or carrier connection. It is definitely not their wheelhouse, and they always have issues.

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