UKG Pro vs Hourly

Deel

Rippling

ADP Workforce Now

Deel is the only global-first people platform that enables companies to hire, pay, manage, and develop talent in 150+ countries without compliance headaches or third-party dependencies. Deel supports 40,000 customers and 1.5 million workers through a single, scalable global system.

Rippling is a cloud-based workforce management system that helps businesses manage operations across HR, finance, and IT.

ADP Workforce Now is a cloud-based human capital management, talent management, and benefits software built for midsized and large businesses.

HR Manager

The customer service has gotten better over the years, however service requests are still a little slow.

UKG helps organizations understand and empower their workforce with AI-driven HR, payroll, and workforce management solutions.

360 Degree Feedback

401(k) Tracking

Activity Dashboard

Ad hoc Reporting

Applicant Tracking

Approval Process Control

Assessment Management

Attendance Management

Attendance Tracking

Availability Management

Background Screening

Benchmarking

Benefits Dashboard

Benefits Management

Billing & Invoicing

Budgeting/Forecasting

Calendar Management

Candidate Management

Career Development

Check Printing

Clock In/Out

Collaboration Tools

Compensation Management

Competency Management

Compliance Management

Compliance Tracking

Configurable Workflow

Customizable Fields

Customizable Templates

Dashboard

Data Transformation

Data Visualization

Direct Deposit

Document Management

Drag & Drop

Electronic Forms

Electronic Signature

Employee Database

Employee Engagement

Employee Handbook

Employee Management

Employee Onboarding

Employee Portal

Employee Profiles

Employee Scheduling

Employee Self Service

Feedback Management

FMLA Administration

For Accountants

For Cloud

Goal Management

Goal Setting/Tracking

HR Management

Individual Development Plans

Internal HR

Interview Management

Job Description Management

Job Posting

Job Requisition

Labor Forecasting

Learning & Development

Learning Management

Leave Tracking

Mobile Access

Mobile App

Multi-Country

Multi-State

Negative Feedback Management

Offboarding

Onboarding

Online Benefits Enrollment

Organizational Charting

Orientation Workflow Management

Payroll Management

Payroll Reporting

Performance Appraisal

Performance Management

Performance Metrics

Performance Review Management

Progress Tracking

Pulse Surveys

Recommendations

Recruitment Management

Reference Checking

Reporting/Analytics

Reporting & Statistics

Resume Parsing

Resume Search

Search/Filter

Self-Service Content Curation

Self Service Data Preparation

Self Service Portal

Shift Swapping

Sick Leave Tracking

Skills Assessment

Skills Tracking

Succession Management

Succession Planning

Reviews for UKG Pro come from a wide variety of industries, including Hospital & Health Care (11% of reviewers), Financial Services (4%), and Education Management (4%). The most frequent use case for UKG Pro cited by reviewers is payroll (62% of reviewers).

Users and use cases

Some users say UKG Pro offers a good balance of affordability and features for small to mid-sized organizations. However, reviewers indicate high costs, frequent extra fees, and restrictive contracts negatively impact their perception of value for money.

Value for money

UKG Pro is a payroll tool offering key features such as direct deposit, payroll reporting, analytics, and payroll management, among others.

UKG Pro

Web-based

iPhone

Android

Workday HCM

Dayforce HCM

Paycom

UKG Ready

Paylocity

Paycor

ADP TotalSource

BambooHR

TriNet HR Plus

ADP Comprehensive Services

Personio

Cezanne HR

Frequent and frustrating password issues

Supervisor

It never registered my passwords so I was almost always having to change them or I would get locked out and would have to wait almost a week to get back in or I would have to call the HR department

86% of reviewers feel negative about Password Reset. Users report frequent requirements to change passwords, often without warning, and find the process cumbersome and confusing. Many say they get locked out regularly, struggle to reset passwords independently, and must rely on HR or administrators for assistance. Reviewers indicate that password requirements are complex and hard to remember, leading to repeated access problems. Some users express frustration with the multi-step reset process and note that these issues disrupt their ability to access important information when needed.

High and increasing costs

58% of reviewers feel negative about Pricing. Users say the software is expensive, with frequent price increases and additional charges for updates, customizations, or support. Reviewers mention being locked into long-term contracts with limited flexibility and note that even minor changes can incur significant fees. Some users feel that the cost is not justified by the value received, especially for organizations with limited budgets. Others express frustration with having to pay for features or services they do not use or need.

Inconsistent and slow support

Manager

Customer support was closed on weekends so managing a 24 hour a day hospital made it hard to get support when needed at certain times.

51% of reviewers feel negative about Customer Support. Users report that getting help with issues or changes is often slow and frustrating, with support sometimes unavailable during critical times. Reviewers mention inconsistent quality of service, with some representatives lacking product knowledge or providing incomplete solutions. Many users say they experience long wait times for responses and have to escalate problems to get resolution. Some indicate that poor support complicates troubleshooting and system setup, leading to delays in resolving important business needs.

Persistent technical glitches

Senior EHS Specialist

I run into issues loading pages, or getting kicked out while waiting for the page to load.

78% of reviewers feel negative about Bugs and Issues. Users frequently mention system crashes, slow load times, and errors during peak usage, such as clocking in or out. Reviewers report problems with data accuracy, like incorrect PTO balances or time punches, and note that resolving these issues often takes significant time. Some users highlight difficulties with integrations, browser compatibility, and the need for technical workarounds. Many indicate that ongoing glitches and lack of timely fixes hinder productivity and create additional work for both employees and administrators.

Complex and unintuitive navigation

42% of reviewers feel negative about Navigation. Users say the interface is cluttered, with menus and options that are not clearly labeled or logically organized. Reviewers report that finding information often requires multiple clicks, and important features can be hidden or difficult to access. Some users mention a steep learning curve, especially for new employees, and note that the layout can be confusing or overwhelming. Many indicate that inefficient navigation slows down their workflow and makes routine tasks more cumbersome than necessary.

Centralized information access

96% of reviewers feel positive about Information Management. Users say they value having all their HR, payroll, and benefits information consolidated in one place, making it easy to find and update records. Reviewers appreciate the organized presentation of data, which allows them to quickly access historical information, manage life events, and keep their work records current. They indicate that the platform’s centralization reduces confusion and saves time, as everything needed is readily available without searching through multiple systems. Many users highlight the convenience of having information at their fingertips.

Efficient work and time tracking

Sr HR Rep

I like the fact that you can track the attendance in this system as well as time.

88% of reviewers feel positive about Tracking. Users report that the platform simplifies monitoring PTO, time cards, attendance, and work hours. Reviewers appreciate being able to track progress on goals, manage benefits, and access pay stubs all in one location. They say the system makes it easy to stay organized and reduces the need for manual tracking or spreadsheets. Some users mention that electronic tracking streamlines communication and helps them stay on top of required trainings and tasks, contributing to better business management overall.

Flexible platform personalization

HR Consultant

Its intuitive interface and customizable features make it easy to tailor the platform to our organization's specific needs.

87% of reviewers feel positive about Customization. Users say the platform offers a high degree of flexibility, allowing them to tailor dashboards, fields, and features to their unique business needs. Reviewers appreciate being able to personalize links, set up relevant modules, and adjust the interface to match their workflows. They indicate that both branding and operational elements can be modified, making the system adaptable for companies of various sizes. Some users mention that customization options help them streamline processes and improve efficiency, while managers value the ability to access and configure data views as needed.

Comprehensive HR functionality

87% of reviewers feel positive about HR Management. Users report that the platform consolidates a wide range of HR tasks, from payroll and benefits to recruiting and analytics, into a single system. Reviewers appreciate being able to access and update their information independently, reducing reliance on HR staff. They find the system valuable for both small and large organizations, noting that it streamlines HR processes and enhances operational efficiency. Some users mention that the platform supports multiple HR functions and integrates well with company workflows, making it a practical tool for managing personnel.

Intuitive and simple operation

ProdOps Engineer

I like the product as it was very straightforward, and it helped me to do all the HR things

85% of reviewers feel positive about Ease of Use. Reviewers indicate that the software is straightforward, with a user-friendly interface that makes daily tasks and HR processes simple to manage. Users say it is easy to learn, even for those new to the system, and that it helps them complete tasks quickly. They find navigation logical and appreciate that common actions, such as requesting time off or managing schedules, require minimal effort. Many users highlight that the platform reduces complexity compared to previous systems, making their work more efficient and less stressful.

IT Administrator

It can handle onboarding processes, HRIS, benefits management, payroll management, self service timecard management, and time off requests.

People Relations Manager

The reporting is complex but once you get the hang of it, there are so many custom reports that you can create, there are many data points that you can extrapolate data from and gain valuable insights on your workforce.

Field Supervisor of Inspections

It does an excellent job at keeping a database of time cards and as well as keeps track of all the taxes and W2's for each employee.

Payroll Specialist

This platform is easy for staff to navigate and easily access paystubs, tax forms, VAC and SICK time, timecards which helps reduce routine HR inquiries.

Directeur General

It has helpful tools such as automatic time capture, online time tracking, reporting and analytics.

Quality Manager

As a manager of a team, it has allowed me to easily manage times, reviews and overall tasks within a single software.

IT Project Manager

We have multiple union paygroups with different accruals and benefits packages and UKG Pro is able to handle them all.

HRIS Manager

We also have 20+ companies, so moving employees between companies has been challenging process-wise, especially when employees are transferring back to a company they've already worked in before.

Senior Director, People and Culture

There are many end users who primarily use their mobile phones and will not use a computer; it is critical for the mobile app to provide all of the same options as the online version.

The software also allows real-time applicants tracking and all candidate management processes.

It allows us to setup mapping or hide fields that certain users do not need to see or edit.

Having to direct hundreds of employees to the web browsers when they use the mobile app is time-consuming and extremely confusing for end users.

Assistant Manager

Small screen can make correcting and editing time cards is difficult at times when utilizing the phone app.

Gas Inspections

I like how UKG Pro is very informal everything that needed is on the website such as pay stubs, W2s, bereavement forms, goals upload, volunteer pto ,  hand book, etc

In my opinion, PUK Pro is best suited for organizations that have dedicated HR/Payroll staff and the time to properly implement and maintain the system to it's full capacity.

sales associate

i like that you put your days off in the system and block your schedule and also you can put up shifts and pick them up

Payroll Consult

There are many standard reports available for your use, however trying to build a custom report on your own is very complicated if not impossible.

Quality Technician

What I liked most about UKG Pro is that the system is user-friendly, with clear interface that makes navigating HR tasks simple.

What I like least about UKG Pro is that some features feels buried deep in menus, making navigation a bit confusing at first.

Benefits Manager

It is difficult to track correct benefit effective date when an employee changes coverage tiers.

Shop Manager

It greatly facilitated requests for days off, holidays, and work schedule management. When I started using UKG Pro, I was a staff member, and shortly after, I was promoted to manager.

Senior HR Generalist

Users couldn't locate benefit enrollment and had issues adjusting tax setup and other info.

Loan Servicing Specialist

The interface is user-friendly, and it makes tracking employee information and payroll straightforward.

UKG Pro vs Hourly Comparison (2026)

UKG Pro

Hourly

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives