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UKG Pro vs ADP Workforce Now Comparison

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Overview

Category Leaders

UKG Pro puts people at the center of your strategy to drive cultures of trust and belonging. From HR and payroll to talent...

Category Leaders

ADP Workforce Now is a cloud-based human capital management, talent management, and benefits software built for mid-sized...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

593

5

4

3

2

1

297

194

73

12

17

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

4.4

6.4K

5

4

3

2

1

3.6K

1.9K

597

125

60

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

Their report writing is great and they have lots of free classes that will help you with this. The payroll and hr software is easy to navigate and customizable.
The functionality of the system overall - how each module works with each other, and the fact that I can customize it to my needs myself as we change. The ease of use and training are outstanding.
The support team we have now is incredibly responsive to our requests and the functions in UltiPro have improved the quality of our internal processes. When there have been issues with support, etc.

Pros

It is a very stable system with useful features. Easy to implement with good technical support.
The flexibility of being able to use the app and website. Super easy to use and fun navigation on the website.
The ease as an employee was wonderful. Also added benefit you get your tax forms earlier than by mail which is a super plus.

Cons

It takes months and months of training and practice and making mistake after mistake to figure out the basics of how to build reports.
At our workplace, sometimes the punches are not recorded on the employee station, causing problems with hours because it does not register them.
Dislike having to change my password so frequently.

Cons

The site itself is hard to navigate to as ADP has a few other portals. There are also a number of features and views that are not utilized by our company so the robustness of the software is lost.
I hate to be negative however my experiences using this program on behalf of my client have been excruciating.
There really isn't much aside from the lack of error messages. When something goes wrong it doesn't really tell you what is going wrong so it's hard to know what to fix.
  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last review13 days ago

Key features

  • Total features114
  • 360 Degree Feedback
  • 401(k) Tracking
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Ad hoc Reporting
  • Alerts/Notifications
  • Applicant Tracking
  • Application Management
  • Approval Process Control
  • Assessment Management
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Availability Management
  • Background Screening
  • Benchmarking
  • Benefits Administration Outsourcing
  • Benefits Dashboard
  • Benefits Management
  • Billing & Invoicing
  • Budget Management
  • Budgeting/Forecasting
  • COBRA Administration
  • CRM
  • Calendar Management
  • Candidate Management
  • Candidate Profiles
  • Candidate Tracking
  • Career Development
  • Check Printing
  • Clock In/Out
  • Collaboration Tools
  • Compensation Management
  • Compensation Plan Modeling
  • Competency Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Contractor Management
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Visualization
  • Direct Deposit
  • Document Management
  • Drag & Drop
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Employee Database
  • Employee Engagement
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Reward Programs
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • FMLA Administration
  • Feedback Management
  • For Accountants
  • For Cloud
  • Goal Management
  • Goal Setting/Tracking
  • HIPAA Compliant
  • HR Management
  • Individual Development Plans
  • Internal HR
  • Interview Management
  • Interview Scheduling
  • Job Application Management
  • Job Board
  • Job Description Management
  • Job Management
  • Job Posting
  • Job Requisition
  • Labor Forecasting
  • Learning & Development
  • Learning Management
  • Leave Tracking
  • Market Data Analysis
  • Mobile Access
  • Multi-Country
  • Multi-State
  • Negative Feedback Management
  • Onboarding
  • Online Benefits Enrollment
  • Online Time Clock
  • Organizational Charting
  • Orientation Workflow Management
  • Payroll Management
  • Payroll Outsourcing
  • Payroll Reporting
  • Peer Appraisals
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Progress Tracking
  • Pulse Surveys
  • Real-Time Analytics
  • Real-Time Reporting
  • Recruitment Management
  • Reference Checking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Resume Parsing
  • Resume Search
  • Review Cycle Tracking
  • Search/Filter
  • Self Assessment
  • Self Service Data Preparation
  • Self Service Portal
  • Self-Service Content Curation
  • Shift Swapping
  • Sick Leave Tracking
  • Skills Assessment
  • Skills Tracking
  • Succession Management
  • Succession Planning
  • Surveys & Feedback
  • Talent Acquisition
  • Task Management
  • Tax Compliance
  • Third-Party Integrations
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • Visual Analytics
  • W-2 Preparation
  • Wage Garnishment
  • Web-based Deployment
  • Weighted Performance Measures
  • Workflow Management
  • Total features92
  • 360 Degree Feedback
  • 401(k) Tracking
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Ad hoc Reporting
  • Alerts/Notifications
  • Applicant Tracking
  • Application Management
  • Approval Process Control
  • Assessment Management
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Availability Management
  • Background Screening
  • Benchmarking
  • Benefits Administration Outsourcing
  • Benefits Dashboard
  • Benefits Management
  • Billing & Invoicing
  • Budget Management
  • Budgeting/Forecasting
  • COBRA Administration
  • CRM
  • Calendar Management
  • Candidate Management
  • Candidate Profiles
  • Candidate Tracking
  • Career Development
  • Check Printing
  • Clock In/Out
  • Collaboration Tools
  • Compensation Management
  • Compensation Plan Modeling
  • Competency Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Contractor Management
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Visualization
  • Direct Deposit
  • Document Management
  • Drag & Drop
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Employee Database
  • Employee Engagement
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Reward Programs
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • FMLA Administration
  • Feedback Management
  • For Accountants
  • For Cloud
  • Goal Management
  • Goal Setting/Tracking
  • HIPAA Compliant
  • HR Management
  • Individual Development Plans
  • Internal HR
  • Interview Management
  • Interview Scheduling
  • Job Application Management
  • Job Board
  • Job Description Management
  • Job Management
  • Job Posting
  • Job Requisition
  • Labor Forecasting
  • Learning & Development
  • Learning Management
  • Leave Tracking
  • Market Data Analysis
  • Mobile Access
  • Multi-Country
  • Multi-State
  • Negative Feedback Management
  • Onboarding
  • Online Benefits Enrollment
  • Online Time Clock
  • Organizational Charting
  • Orientation Workflow Management
  • Payroll Management
  • Payroll Outsourcing
  • Payroll Reporting
  • Peer Appraisals
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Progress Tracking
  • Pulse Surveys
  • Real-Time Analytics
  • Real-Time Reporting
  • Recruitment Management
  • Reference Checking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Resume Parsing
  • Resume Search
  • Review Cycle Tracking
  • Search/Filter
  • Self Assessment
  • Self Service Data Preparation
  • Self Service Portal
  • Self-Service Content Curation
  • Shift Swapping
  • Sick Leave Tracking
  • Skills Assessment
  • Skills Tracking
  • Succession Management
  • Succession Planning
  • Surveys & Feedback
  • Talent Acquisition
  • Task Management
  • Tax Compliance
  • Third-Party Integrations
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • Visual Analytics
  • W-2 Preparation
  • Wage Garnishment
  • Web-based Deployment
  • Weighted Performance Measures
  • Workflow Management

Integrations

  • Total integrations129
  • ADP Workforce Now
  • BambooHR
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn for Business
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • SAP SuccessFactors HXM Suite
  • Slack
  • Twitter/X
  • Workday HCM
  • Xero
  • Zapier
  • iCIMS Talent Cloud
  • Total integrations173
  • ADP Workforce Now
  • BambooHR
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn for Business
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • SAP SuccessFactors HXM Suite
  • Slack
  • Twitter/X
  • Workday HCM
  • Xero
  • Zapier
  • iCIMS Talent Cloud

User reviews that mention these apps

AR
AvatarImg

Verified reviewer

Marketing and Advertising, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

UKG Pro logo

UKG Pro

great dashboard for companies to interact with their employees

Reviewed 5 years ago

Super product. All businesses should switch to this from ADP

Pros

Great place to find all information in 1 place! Everything is well organized in menus and it is very easy to find everything you need as an employee. Modern layout with easy to use menus

Cons

The left and right arros on the main dashboard are a little difficult to find first time, but everything else is just awesome

LJ
AvatarImg

Lisa J.

Insurance, 5,001-10,000 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

UKG Pro logo

UKG Pro

UltiPro definitely does not compare to ADP

Reviewed 5 years ago

My company recently switched from ADP to UltiPro and I am not impressed. I really wish we could go back to ADP because it seems so much more user friendly. I was able to find exactly what I wanted to know and print out pay stubs that actually looked like real pay stubs from ADP and it doesn't see that is an option for this app. It just seems to be very much more complicated than ADP was for the end user.

Pros

I like the way the deductions and things are broke down week by week on the app. It shows you a break down for each week even if the pay period is bi-weekly. This seems to be very helpful in determining exactly what took place each week.

Cons

I don't like the layout of the app. It doesn't seem to be very friendly and is limited as to what you can change and adjust on the app.

AR
AvatarImg

Verified reviewer

Biotechnology, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

UKG Pro logo

UKG Pro

If you trust people, Its powerful

Reviewed 4 years ago

I no longer have to worry about fighting with HR over my hours

Pros

Ultipro has managed to put together a website that makes workers lives easier, and doesn't take forever to load.

Cons

Employees can clock in/out from the website, which can lead to some issues if you don't have a trustworthy workforce

AR
AvatarImg

Verified reviewer

Internet, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

UKG Pro logo

UKG Pro

Upgrade from previous

Reviewed 6 years ago
Pros

I used to use ADP before I came to this company. Ultipro has a much be UX than ADP and makes updating information as well as "life events" much easier. Downloading my statements can be done in bulk which is a big plus.

Cons

Nothing, it does everything I need it to do and the website runs fast.

AH
AvatarImg

Ahmet Hamza Ş.

Nonprofit Organization Management, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

UKG Pro logo

UKG Pro

Workforce management made in right way

Reviewed 2 years ago
Pros

UKG Dimensions increases the efficiency of our use of workforce in our projects no matter how complicated the project is.

Cons

At the support aspect of UKG Dimensions, I am not able to say that we had the best experience so far.

FJ
AvatarImg

Forrest J.

201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

UKG Pro logo

UKG Pro

Still in Beta review update

Reviewed 5 years ago

The software has the potential to be everything that I could want in a workforce management system. However, there are still some adjustments that need to happen before that potential is reached. Kronos has been very responsive in addressing these needs and are actively working to improve the system.

Pros

Workforce time management tools for scheduling and data review. Customer service and tech support. The Kronos WF Dimensions phone app

Cons

Load time, input lag, and accruals accuracy are still major issues holding this software back from reaching its full potential. There is not a lot of training material / how to videos out there for this product.

MB
AvatarImg

Michael B.

Computer Software, 201-500 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

UKG Pro logo

UKG Pro

UKG Pro Employee Portal

Reviewed a year ago
Pros

UKG Pro is a great employee portal for paychecks, deposits, and other employee information.

Cons

I can't really think of any cons since before this I used ADP and Paylocity; and UKG is way better.

KS
AvatarImg

Kenny S.

Computer & Network Security, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

UKG Pro logo

UKG Pro

Ultipro is no good for data processing

Reviewed 4 years ago
Pros

I did not like anything about ultipro for the 2 years I endured this software. ADP is the way to go

Cons

terrible interface, bad customer service, never could get used to the software functionality

AB
AvatarImg

Antonia B.

Real Estate, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

UKG Pro logo

UKG Pro

UltiPro is an excellent employee time tracker and more

Reviewed 4 years ago

Overall, it has been a positive experience and I would recommend it to all businesses.

Pros

Ultipro is extremely to use and needs little to no training to get started with. All of an employees essential information is accessible through UltiPro from the time tracker to benefits; all of it is organized and easy to navigate.

Cons

No cons, Ultipro is very efficient and very similar to ADP. I have experienced no issues in my time using UltiPro.

CP
AvatarImg

Charmi P.

Information Technology and Services, 5,001-10,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

UKG Pro logo

UKG Pro

A really nice time tracking Product

Reviewed 3 years ago

I am loving the product so far. We have implemented a lot of countries and many more to go.

Pros

Love the granularity workforce dimension offers. Also love the new dashboard features on the home page makes it more visually nice and easy to understand.

Cons

Need database access which we don't have for cloud product. This makes it easy to access using queries instead of always calling API and fetch the information.

AvatarImg
AvatarImg

Ricardo C.

Computer Hardware, self-employed

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

UKG Pro logo

UKG Pro

It works but isn't pretty

Reviewed 4 years ago
Pros

The time keeping on this platform works well as well as access to statements and tax info

Cons

The aesthetics of the software is ugly and it has a terrible layout compared to others that are in the market like ADP

JT
AvatarImg

Jaclyn T.

Construction, 1,001-5,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

UKG Pro logo

UKG Pro

Dimensions Activities part Doesn't work well with Timekeeping

Reviewed 3 years ago
Pros

It may have more features but I didn't think we really needed the extra bells & whistles.

Cons

Overall disappointed because it is slower compared to the older versions we had used (Workforce Central) and issues keep surfacing after our go-live...UKG Support did not seem to put priority in helping us resolve the issues.

MR
AvatarImg

Matthew R.

Farming, 201-500 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

UKG Pro logo

UKG Pro

UKG Pro The Way to Go?

Reviewed 4 months ago
Pros

We switched to UKG as they were able to provide us with a more robust payroll and timekeeping system in combination with UKG Workforce/Dimensions. In particular we needed the scheduling functionality that Dimensions offered.

Cons

The basic functionality of the system is fairly intuitive, but once you move away from the basic functionality of the system it gets complex and requires a lot of training through the UKG University or monkeying around to figure out. Some of their documentation is outdated. You can tell that some parts of the system were built quick and dirty to get the job done, but lack quality control. For example, there are some fields that you can't see unless you go into the edit view. Support is helpful, though for non urgent matters can be slow at times. We bank with a smaller bank and UKG is not set up to work well with them.

EW
AvatarImg

Erik W.

Real Estate, 501-1,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

UKG Pro logo

UKG Pro

Good Payroll Software

Reviewed 6 years ago

It's been an easy switch. I wish they just had more graphics for pay breakdowns and make it a little easier to track where the money is going besides having to look directly at the paystubs.

Pros

They make it easy to approve time, and it's easy to adjust time for employees. This year was also a lot easier to do enrollment processes through UltiPro

Cons

Navigating through the site is a little rough sometime. Maybe a search function with more capabilities would be nice. Would also like some quick graphs of payment breakdowns like ADP does

AR
AvatarImg

Arun R.

Printing, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

UKG Pro logo

UKG Pro

An all-inclusive HR package covering all processes, and is backed by excellent support.

Reviewed 10 months ago

UKG Pro offers everything we need within a single attendance and workforce management platform. It provides seamless payroll runs, automates various processes, eliminates the need for paper forms, and ensures compliance with governing bodies' regulations.

Pros

UKG Pro truly excels in simplifying payroll and all aspects of HR, from recruiting and timekeeping to careers and benefits. UKG Pro empowers employees to effortlessly track vital information and ensures smooth and quick payroll processing. The system's ease of use and convenient access to required information on a single screen are major advantages. I highly appreciate the level of control and capabilities UKG Pro offers, allowing easy searching and providing a clear focus on driving and achieving goals.

Cons

I appreciate how UKG Pro functionality becomes much smoother with familiarity. However, I believe there is room for improvement in the ticketing system. Implementing a feature that allows us to mark up tickets based on priorities would be beneficial, as it would enable the HR team to prioritize and address urgent tickets more effectively.

LG
AvatarImg

Leah G.

Banking, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

UKG Pro logo

UKG Pro

UKG Pro Review

Reviewed 3 years ago

UKG pro allows you to clock into work form remote locations, check your time sheet and schedule from home and even request time of at anytime of the day. this really brings your workforce into the 21st century!

Pros

UKG Pro is very versatile, easy to access, and even easier to use as a daily tool in the workplace for both employers and employees.

Cons

there really isn't much to not like about UKG Pro, as an user and not an administrator I am sure there's many more tools and option I don't know of but it has always worked correctly for me.

AR
AvatarImg

Verified reviewer

Computer Software, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

UKG Pro logo

UKG Pro

A really nice alternative to some of the larger players...

Reviewed 5 years ago
Pros

I really like how easy UltiPro is to use. It's a really great suite of applications and services that allow you to effectivly manage your workforce. My company uses it for payroll, time sheets, vacation plans, career development, and benefits management. All of the features work well together and feel tightly integrated.

Cons

Some of the database tables capture information in formats that aren't standard. We do a lot of custom reporting out of UltiPro and some of the tables just don't make sense in why they're put together the way they are.

TW
AvatarImg

Tiffany W.

Mining & Metals, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

UKG Pro logo

UKG Pro

UltiPro - Everyone Should Use It!

Reviewed 5 years ago

UltiPro has helped us integrate our 2000+ decentralized workforce into one HR system. We have a lot of HR users in our locations that are resistant to change, but we have been able to prove to them what Ulti can do for them and the time it can save. We use Ulti for HR, Payroll, Benefits, Open Enrollment/Life Events, Recruiting, Onboarding, Performance Management and Time and Attendance. It's great to have all of this in one system, with easily reportable data. As a decentralized workforce, we have many customizations. Ulti can handle all of them with ease. I truly can't say enough good things about the product, and the company.

Pros

UltiPro by far has the best customer service and training I've experienced (I've used ADP, Ceridian and SilkRoad products in the past). The system is user friendly and intuitive and customizable to meet our needs. In addition, the company truly cares about customer feedback - and works to implement solutions quickly. It's an all around solid HR system, with many modules that integrate to give you some great functionality and workflow.

Cons

I hate to truly list a "con" here as I know Ulti is constantly working to improve their products. I would say though that the Recruiting tool needs continuous ramping up to become a true competitive ATS system. It's working for us now, but we need more from it. The GREAT thing is that every month Ulti is rolling out new features and updates to this module. I'm confident they will continue to enhance this product and make it a great tool for us.

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AvatarImg

Jessica A.

Transportation/Trucking/Railroad, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

UKG Pro logo

UKG Pro

Love Ultipro- Only issue is reporting

Reviewed 4 years ago
Pros

Ease of use, customer service, great company! I love everything about them! Staff really go above and beyond. Have great retention tools for ongoing customers. They continue to be open to customer feedback as well.

Cons

Reporting. BI functionality is great for advanced users or companies with a designated HRIS team but if you are a small business (under 500), it can be difficult to simply get what you want quickly. Wish they had easy reporting (like SuccessFactors or ADP) and then BI for advanced users.

AC
AvatarImg

Allison C.

Banking, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

UKG Pro logo

UKG Pro

Recruiting & Onboarding

Reviewed 3 years ago

The Recruiting process has been much smoother compared to the former Recruitment product. Onboarding has become much easier, especially having the documents upload.

Pros

We've been using Recruiting & Onboarding for a little over 2 years now. Overall, it's a good product.

Cons

I would like to see the ability to share candidate pools, modify the automated email which is sent with Offers , and make it possible to add application questions and keep them in a fixed position so that the list doesn't move around each time an edit is made.

ND
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Nizar D.

Law Practice, 1,001-5,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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UKG Pro

Replacement for paper payroll statements!

Reviewed 2 years ago

Made my life much easier, I'm able to access my payroll information at any time from anywhere!

Pros

I love how environmentally friendly this is. Before UKG Pro, my firm would print out payroll statements and deliver to each employee every 2 weeks. Now, with UKG Pro, each employee has access to their payroll information from their phone.

Cons

It was difficult to learn at first but now I understand it.

MD
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Michelle D.

Recreational Facilities and Services, 201-500 employees

Used weekly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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UKG Pro

Extremely valuable for organizations with a small HR team

Reviewed 4 years ago

Excellent - the product is Canadian and I haven't found a similar product on the market that compares. Well worth the money.

Pros

HR Downloads offers a broad range of services and information on the following topics: 1. Strategy 2. Workforce planning 3. Employee Engagement 4. Total Rewards 5. Labour Laws 6. Learning and Development 7. Workplace Safety The other bonus with the platform is HR Downloads offers live HR Advice. The Advisors are extremely knowledgeable and return calls quickly. For small to mid size organizations the time savings and advice truly save time and dollars.

Cons

The survey system isn't as robust as survey monkey. The survey just takes a bit more time to learn and use.

AR
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Verified reviewer

Retail, 5,001-10,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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UKG Pro

Great for HR Specialists

Reviewed 6 years ago
Pros

UltiPro can manage a company with a larger number of employees than any other similar software. It is capable of managing and tracking leaves, absences, overtime, salary, incentives, payroll and many more. UltiPro allows me to document our employees’ feedbacks and work goals. The time tracking feature allowed detailed time-in and out of an employee. UltiPro provides many different features that it will definitely help any Human Resource working with a larger workforce.

Cons

There are important features that do not allow too much detailing or is character limited, which is difficult, especially if the specific field requires longer information.

Vendor response

Hi there, thank you for your feedback. We're thrilled to hear you are enjoying our time and attendance and talent management features! Have a wonderful day!

CL
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Christine L.

Building Materials, 1,001-5,000 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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UKG Pro

WFC migration to WFD

Reviewed 3 years ago

Better tracking of absences. Our company has adoption issues of using Scheduler in the past. But the new WFD was better than the old WFC, so we can use the scheduler better and be able to report off absences and lates for our Hourly employees. Then managers and HR can take corrective actions for employees that are often late or absent.

Pros

Cloud based, so no need to have internal IT to support the hardware. Patching boxes, and security updates on our own servers.

Cons

The product came with Analytics inside the basic time keeping, but we didn't want to pay for it. But it still was available. Very confusing for customers. Why do we get something we didn't pay for? Also the rep gave us a migration cost. We wanted accrual licenses removed when we migrated from Workforce Central, but the rep didn't allow us due to a migration contract. So we had to pay for stuff we didn't want to use.

KM
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Kristen M.

Hospitality, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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UKG Pro

All-in-one HR system

Reviewed 6 years ago
Pros

Ultipro has capacity to store lots of information and run multiple functions within the HR department. It can track hours, goals, performance evaluation, pay, etc. It is user friendly and the reporting aspect is great. The software is easy to navigate. Great customer support. This is a fantastic software to manage all employee benefits, especially since I am a 1-person department and manage all of the finance and HR for my business.

Cons

The PTO calculation and rollover isn't the best. Especially with the new Sick/Safe leave act, I have been relying solely on ADP, our payroll software to track all PTO and leave. It is easy enough and since the hours need to be on the pay stubs anyway, it saves me a step. The performance evaluations are cumbersome to my users because the goals must be manually changed each year, they do not automatically carry-forward from year-to-year.

AK
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April K.

Retail, 1,001-5,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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ADP Workforce Now

Adp

Reviewed 2 years ago

Other then the bug it's greay

Pros

Everything being in one spot from benifits enrollment to pro tracking

Cons

They did an update and alot of time now I have to exit and go back in ro manage associates times or it will say supervisor doesn't exist

AR
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Verified reviewer

Marketing and Advertising, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ADP Workforce Now

Great for Non-HR Pros

Reviewed 4 years ago

Workforce Now is a great resource for in-house HR teams (and smaller companies without an HR pro).

Pros

Workforce Now is the reason ADP still does our Payroll- it's a great value that keeps us out of legal hotwater and saves our team a ton of time.

Cons

The user interface isn't awesome, but it gets the job done. Just make sure to take time to learn the software in and out so you don't mess anything up!

ZA
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Zaighum A.

Automotive, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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ADP Workforce Now

ADP Workforce Now Review

Reviewed 4 years ago

Payroll with complete reward calculator in ADP software.

Pros

ADP Workforce Now is pro software for HR department. In this Software i really like the Calculate the benefits of the workers clearly.

Cons

In ADP Software for HR is little bit expensive and hard to understand the functionality. Because ADP is to much wide.

NN
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Neil N.

Oil & Energy, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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ADP Workforce Now

Still disappointed

Reviewed 2 years ago

I like my support team, unfortunately at times their hands are tied and I am left waiting for months or a resolution. 1 resolution that I am waiting on has now gone on for 6 months.

Pros

The only pro that I can say is that customer service is pretty sharp. The sad part is that I need them too often

Cons

When taxes are changed and one has customized reports by ADP that ADP can only fix, you have to remind them to fix them. Also if you have a rehire you have to be careful about garnishments as sometimes they do not get processed because of back end issues.

SB
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Sheri B.

Construction, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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ADP Workforce Now

Tragic Software & Ineffective Customer Support

Reviewed 7 months ago

The overall experience with ADP has been an absolute train wreck, from implementation to current day and I am spending approximately 40 hrs per payroll speaking to customer support and accommodating their broken software as a result of all the malfunctions with their updates. Even though I was told there were multiple requests for higher management to contact me, I have not received a single phone call from anyone at ADP to apologize for misrepresenting what their product can do and costing our company thousands of dollars at this point in unnecessary staff time accommodating their broken systems. It has been one of the most frustrating experiences I have every had to deal with and would warn anyone considering this software to run as far away from is as you can.

Pros

There is nothing I can say here that is a pro. Everything that we were told ADP Workforce would be capable of is entirely untrue.

Cons

We were told our staff would be able to track time and cost centre through their ADP Workforce App. Employees were able to track their time, but not the cost centre. Because of this, I was having to manually enter timesheet information and cost centres every day for each employee.ADP completed an update and with that update I was unable to access any new cost centre added. They have not been able...

DW
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Drew W.

Computer Software, 51-200 employees

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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ADP Workforce Now

Poor software

Reviewed 6 years ago

Do not buy this software. There are easily better more user-friendly software available.

Pros

I don't believe I know of any. People say it's recognized by some organizations. Don't know which ones. I can't say I use it enough to know a Pro

Cons

Too many to name. The WORST offender BY FAR, is the notification system. The notifications themselves, contain virtually no useful information. There's no link TO the request. The information that is displayed is redundant. I've tried reaching out to let them know this is a pain, an nothing. The general consensus in the office about this software is "it's the bane of my existence" and I don't disagree. I HATE going to ADP. When I get an email that one of my staff has requested time off, I cringe because I have to go investigate what the request was. I have NO useful information on it. You may as well have NOT told me anything other than, to just go look at ADP.

NJ
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Nikki J.

Media Production, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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ADP Workforce Now

Great for businesses

Reviewed 5 years ago

Overall great system to use

Pros

Pro - How easy it is for employee to login and and mark down there holiday/absences. You can also log back in at any time and make changes very easily

Cons

Logging into the system could be a lot smoother, i'm constantly having to contact someone from the admin team to reset my password.

SM
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Shannon M.

Internet, 501-1,000 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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ADP Workforce Now

Ease of use correlates directly with poor customer service

Reviewed 6 years ago
Pros

So many companies, in my experience, use ADP Workforce, so a good pro is that a great number of employees know how to use the software and are familiar with it

Cons

For those employees who don't know how to use the software, it's incredibly hard to navigate. And if you forget a password, or need to speak to customer support, it's nearly impossible.

KH
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Kelly H.

Real Estate, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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