UKG Ready vs PrimePay

Connecteam

Rippling

Clockify

An all-in-one employee app that's both powerful, affordable and easy to use, especially for the mobile workforce.

Rippling is a cloud-based workforce management system that helps businesses manage operations across HR, finance, and IT.

Clockify is a time tracking app that helps teams track work hours across projects. For unlimited users, project and client managers can measure employee productivity, track the progress of every project and do all necessary reporting and administration work in one place.

UKG Ready combines HR, payroll, talent management, time tracking, and scheduling into one platform to streamline workforce operations. It automates administrative tasks, centralizes employee data, and supports compliance with automated workflows and updates. Features include benefits administration, time and attendance tracking, scheduling, performance management, and analytics for workforce insights and benchmarking.

Payroll Management

Timesheet Management

Attendance Tracking

Vacation/Leave Tracking

Overtime Calculation

Mobile Access

Calendar Management

Employee Portal

Employee Scheduling

Some users report that UKG Ready offers robust features and configuration options at a reasonable price, and reviewers appreciate the bundled functionalities. However, many users say it is expensive, and some feel they pay for more than needed.

Value for money

Reviews for UKG Ready come from a wide variety of industries, including Hospital & Health Care (15% of reviewers), Medical Practice (6%), and Retail (6%). The most frequent use case for UKG Ready cited by reviewers is time clock (50% of reviewers).

UKG Ready

Web-based

Windows

iPhone

Android

iPad

Paylocity

ADP Workforce Now

Paychex Flex

BambooHR

Paycor

TriNet HR Plus

Paycom

Workday HCM

iCIMS Hire

Netchex

Cumbersome login and password processes

77% of reviewers feel negative about Login and Password. Some users say the frequent password changes, multi-factor authentication, and lack of biometric login options make accessing the system frustrating. Reviewers indicate that account lockouts are common, especially for those who do not log in regularly, and that the process to reset or unlock accounts is time-consuming. They also mention that security measures, while important, can be overly restrictive and lead to frequent support requests.

Challenging and confusing setup process

59% of reviewers feel negative about Setup. Some users report that initial configuration is complex, time-consuming, and not as intuitive as other products. Reviewers mention that setup often requires expert assistance and that documentation or tutorials are sometimes unclear or incomplete. They say that miscommunications during implementation can lead to incomplete or incorrect configurations, making it hard to fully utilize the system’s features. Users also note that onboarding and technical setup can be particularly difficult for organizations with unique requirements.

Disruptive and unclear updates

SR HRIS Analyst

The updates that occur frequently mess up our security settings and change things within checklists and we constantly have to adjust.

51% of reviewers feel negative about Updates and Upgrades. Some users report that frequent updates disrupt workflows by changing security settings, altering features, or causing temporary outages. Reviewers indicate that updates are sometimes poorly communicated, with unclear documentation and insufficient testing before release. They mention that interface changes can confuse users and require additional training. Some users also say that upgrades are difficult to implement and that the system’s look and feel can become outdated if not updated regularly.

Frequent slowness and glitches

Inside Sales Coordinator

It is very difficult to access scheduling during peak hours on the program sometimes being unable to access it for 10 minute increments .

85% of reviewers feel negative about Performance and Speed. Some users report that the system is often slow to load, especially during peak hours or when switching between sections. Reviewers mention frequent glitches, freezing, and occasional outages that disrupt daily operations. They find that lag times can lead to incorrect punches, delays in accessing schedules, and frustration among staff. Many users say these performance issues require frequent page reloads and can impact productivity, particularly in larger organizations.

Persistent bugs and error handling problems

Claims Adjuster

I have experienced user errors with UKG numerous times, the site crashes for me, on average, once every 1-2 weeks.

63% of reviewers feel negative about Bugs and Issues. Some users report encountering frequent system errors, crashes, and confusing error messages that lack clear explanations. Reviewers indicate that resolving issues often requires contacting support, which can be slow and sometimes ineffective. They mention that some bugs, such as problems with notifications, time off recognition, or integrations, persist over time. Users also say that troubleshooting is difficult due to limited in-system guidance and inconsistent customer support.

Centralized employee tracking tools

90% of reviewers feel positive about Employee Tracking. Reviewers indicate that tracking employee hours, profiles, and changes is straightforward and accessible from any device. They value having all relevant information—such as timecards, payroll, and HR data—in one system, which enhances organization and reduces the need to contact HR for basic queries. Some users mention features like audit trails and applicant tracking as particularly helpful for maintaining accurate records and supporting HR processes.

Efficient real-time time tracking

Disaster Recovery Architect

Overall, I love the ability to use an online system like this and it makes tracking my PTO hours and submissions much easier.

97% of reviewers feel positive about Time Tracking. Reviewers appreciate being able to log hours, track PTO, and manage overtime from any location, including mobile devices. They say the system helps maintain accurate records, supports accountability, and simplifies the process of submitting and reviewing hours worked. Some users mention that the integration with payroll and HR functions further streamlines their workflow. They find the real-time tracking feature especially useful for employees who are frequently on the move or work in multiple locations.

Streamlined timesheet management

Speech Language Pathologist 

89% of reviewers feel positive about Timesheets. Some users say the ability to quickly enter, edit, and approve timesheets saves them significant time. Reviewers appreciate features like mass edits, easy correction of missed punches, and the ability to view and update timesheets from one place. They find the interface user-friendly for both employees and administrators, making it simple to manage timecards, request time off, and access historical records. Many users note that these capabilities have reduced paperwork and improved accuracy.

Comprehensive HR management suite

86% of reviewers feel positive about Workforce Management. Reviewers indicate that having all HR functions—such as recruitment, onboarding, payroll, and employee management—centralized in one system streamlines their processes. They appreciate the ability to manage the entire employee lifecycle from a single platform, which reduces paperwork and improves communication. Some users say the platform is well-suited for medium to large organizations, offering robust analytics and reporting. They find it convenient to handle talent acquisition, compensation, and internal communication within the same tool, which helps them stay organized and efficient.

Intuitive and learnable interface

85% of reviewers feel positive about Ease of Use. Some users report that the system is straightforward and easy to navigate, even for those unfamiliar with similar software. Reviewers appreciate that tasks like logging hours, checking schedules, and managing time off are simple to perform. They say the learning curve is manageable, and the layout is clear, making daily operations less complicated. Many users feel that the software reduces the time spent on administrative tasks and makes it easier to access relevant information quickly.

Special Projects

I have the accessibility of having the app on my phone which makes checking the time cards of employees a bit more easier and also being able to keep track of my timecard and approving is much easier

Manager

I have my schedules in and set, employees can request times off and I can approve on the spot and they are directly notified.

Systems Operator

UKG Ready is a powerful App that allows you to track, Monitor and use its Timeclock functions from an easy to navigate app

Assisttant Manager

Clock punch quick from phone, schedule sync real time, accruals auto roll so PTO left clear, request approve in few taps, payroll run one click, compliance flag early, alerts reach crew fast, custom report build few steps, export Excel smooth, timecard bulk edit swift, manager view loads light, all this trimming hours each week.

The ease of scheduling and keeping track of individual time, within one simple platform utilizing personalize able notifications.

Assistant Controller

I like that UKG is an all in one system for payroll and tax, time off tracking, open enrollment for benefits, etc.

Finance Manager

We upgraded from Workforce Central (UKG/Kronos) and the user interface has greatly improved in terms of time tracking and scheduling.

AVP, Human Resources

We were told in order to track that, we had to ask candidates to report that or pay more money to get it tracked, however, that is a basic function of any ATS and should not cost extra.

Business Office Coordinator

It is like any other personal app with notifications except a little better. When I submit a PTO request through the computer, I get the notification on my phone that the request has been submitted and is pending approval.

Time card printing beyond a 2-week pay period is nonexistent and presents a challenge for historical reporting.

HR Assistant

I had a lot of success using UKG Ready during the onboarding process, as I had a high volume of hires while utilize the program.

Event Manager

It is pretty self explanatory when needing to clock in and out and keeping track of my hours I have worked, and still need to work.

Autonomous Remote Assistant

UKG Ready has long loading wait times and after updates I need to put all my information back into the app.

Director, Human Resources

The ability to customize different modules to fit our company needs.  

It could be due to the organization not having enough UKG Ready add-ons, but I felt that integration was very poor with the regular version of UKG.

Social Media Manager

I liked the ease of documenting the start and end of official working hours and the accuracy of documentation, issuing a payslip, scheduling vacations or requesting leave directly from the employee's page.

Director of Perioperative Services

They can clock in with an app, time clock by finger print or desktop computer.

IT Systems Analyst

UKG Ready had a slick frontend and a wonderful training library that helped both administrators and users understand the features and workflow offered by the product.

It shows you each area of the time off you have accumulated and not just a generic message.

IT Engineer

UKG Ready has been reliable and easy to use, with smooth scheduling, time tracking, and payroll processing. While there are occasional glitches and room for improvement in notifications, the system overall makes workforce management more efficient and user-friendly.

Accounts Payable and General Ledger Associate

It allows you to keep track of your time and send messages to the person monitoring your time.  

Phlebotomist

I had changed my phone number in my work account, workday, etc. and it still showed my old number in UKG. Besides that, the product is really good when you are able to log in.

Childcare specialist

I really enjoy using UKG Ready because it is easy for me to track my time on the app.

Safety and  Compliance Department Manager

Even when the internet is down, I’m able to punch in or out and it be posted when signal has returned.

Sr. Director Organizational Culture

After two months, she finally provided  a quote, but not what for I asked, rather, it was a quote for UKG to do a complete analysis of their platform to determine what we need. Upon making a change to one of our vendors it was necessary to create a new file feed with UKG.  

The system should be smart enough to track where the candidate came from.

Human Resources

UKG was very different from the program we were porting over from and there were a lot of bugs and mistakes.

Owner

Crew leads can approve time from their phones, and HR has fewer back-and-forth emails.

IT Support Analyst

I can schedule PTO and easily choose from the correct pool of available hours.

We started using UKG for time tracking and shift planning.

Teacher

It is easy to check and correct your timesheet as well as using to clock in on mobile.

Sr HRIS Manager

I am not a technical person and was able to do a lot of settings/configurations by myself.

Case Manager

The way it integrates punch system with pay stubs, pay dates, W-2s.

I work as a Director with using UKG ready and it is easy to get payroll completed.

It is simple to fix the time card but getting to the section needed was confusing.

Accounting

It was especially good when trying run a small retail business with only a few employees.

I think the reporting function could be enhanced.

It is a game changer for HR, Managers and Employees.

Customer service representative

Most efficient app i have used for tracking payroll, submitting holidays or book day off

Parole Transition Program Case Manager

The absence of the ability to notate punches for the user.

Fire Alarm Tech

Sometimes the app can be offline,when this happens users day can be crippled ,especially those that rely on it to punch in and out or check that pay stub was correct.

Readily available and thorough customer support whenever our company was in need.

After using the platform for a year we offered to pay UKG additional fees to implement two specific functions we desperately needed (onboarding and recruiting).  

UKG Ready makes life as an employee much easier for me.

It would be easier for staff to figure their total time worked.

I really like all the features in UKG Ready and it's easy-to-use interface.

Certified nurse aide

The part I dislike the most is having to go in and manually adjust my own time and approve my time card.

EEG Tech

How the features are easily accessible via mobile and also in web-based.

Employee Payroll

Timecard Approval

Scheduling

Time Tracking

Punching In/Out

Timesheets

Workforce Management

Clocking In/Out

Large Enterprises

Mid-size Business

Small Business

Freelancers

Some users report that UKG Ready offers a robust set of features and configuration options at a price they consider reasonable, especially compared to similar products. Reviewers appreciate having multiple functionalities bundled into one plan, which they feel adds value. Some reviewers find the software a worthwhile investment for its quality and scalability. However, many users say the platform is expensive, particularly for small or mid-sized businesses, and some feel they pay for more than they need. Some reviewers indicate that limited free trial access and costly implementation reduce its overall value for money.

Deel

Deel is the only global-first people platform that enables companies to hire, pay, manage, and develop talent in 150+ countries without compliance headaches or third-party dependencies. Deel supports 40,000 customers and 1.5 million workers through a single, scalable global system.

One unified platform for HR, Finance, and IT. Connect people, processes, and data. Automate tasks and drive business growth. 

PrimePay makes payroll and HR complexity disappear. We've packaged 37 years of experience and an unrelenting commitment to service into an intelligent, versatile HCM platform for people-centric businesses. 

W-2 Preparation

Direct Deposit

Employee Database

Compliance Management

Self Service Portal

401(k) Tracking

Third-Party Integrations

Benefits Management

Check Printing

Reviews for PrimePay come from a wide variety of industries, including construction (10% of reviewers), insurance (6%), and non-profit organization management (6%). The most frequent use case for PrimePay cited by reviewers is payroll (86% of reviewers).

Users and use cases

PrimePay is a payroll solution offering key features such as direct deposit, tax compliance, payroll reporting, payroll management, W-2 preparation, and employee database, among others.

PrimePay

Linux

Chromebook

RUN Powered by ADP

Gusto

Dayforce HCM

Patriot Software

isolved

ADP Comprehensive Services

QuickBooks Online

Payroll Essentials

Payroll Time & Essentials

HCM Essentials

Frequent login and access issues

Our logins were cutoff apparently last week and we no longer have access to our reports - It is Monday March 7.  

81% of reviewers feel negative about PrimePay’s security and access control. Users report persistent problems with logging in, password resets, and accessing their personal or company information. Reviewers indicate that password recovery features often fail, leading to endless loops or denied access. They say that glitches and confusing login processes hinder their ability to retrieve necessary data. Many users express frustration over being unable to resolve access issues independently or through customer service, which affects their trust in the platform’s reliability.

Slow and ineffective issue resolution

Director of Finance

Customer service does not respond to most  calls and/or email.   When they do, it's after multiple attempts but never a resolution even when they say they will take care of it.

81% of reviewers feel negative about PrimePay’s request handling. Reviewers report frequent delays in response to support tickets and emails, with many issues remaining unresolved for extended periods. They say the process of submitting requests is cumbersome, often requiring multiple follow-ups without satisfactory outcomes. Users indicate frustration with the lack of a consistent point of contact and the need to use separate links for different services. Many feel that the ticketing system closes issues prematurely and does not provide adequate solutions to their problems.

Long waits and poor follow-up

Payroll is processed by whoever happens to pick up that payroll which has resulted in multiple errors as they know nothing about your company. When you do get a phone number and the name of someone to talk to, you leave messages and they don't call you back (Left two messages for a manager who has never call me back).    If you call the customer support phone number on the web site, you get put on hold waiting for a manager and no one ever picks up (twice on hold for over an hour).     

President

I had to have someone stay on hold for hours just to get to talk to someone and stop our services with PrimePay.

63% of reviewers feel negative about PrimePay’s phone support. Users report long hold times, difficulty reaching knowledgeable staff, and a lack of returned calls or follow-up after leaving messages. Reviewers say that resolving issues by phone is often time-consuming and unreliable, with some noting repeated problems month after month. They feel frustrated by the inability to speak with the same representative consistently and mention that urgent concerns are not addressed promptly, impacting their ability to manage payroll and related tasks efficiently.

Consistently professional support staff

83% of reviewers feel positive about PrimePay’s professional use. Reviewers indicate that staff are consistently knowledgeable, responsive, and courteous, providing prompt assistance and valuable guidance. They appreciate having dedicated representatives who address questions efficiently and help navigate changes or challenges. Users say the professionalism and reliability of the support team make the service dependable for long-term use. Many note that the staff’s willingness to go the extra mile and their approachable demeanor contribute to a positive experience, especially during onboarding, training, and ongoing support.

UKG Ready vs PrimePay Comparison (2026)

UKG Ready

PrimePay

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives