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PrimePay Logo

PrimePay makes payroll and HR complexity disappear.

Last updated: February 2025

Table of Contents

PrimePay - 2025 Pricing, Features, Reviews & Alternatives

What is PrimePay?

PrimePay makes payroll and HR complexity disappear. We've packaged 37 years of experience and an unrelenting commitment to service into an intelligent, versatile HCM platform for people-centric businesses. More than 16,000 clients — including Aspirion, Solution Group, Stagnaro Bros. Seafood, SERVPRO of Anniston, and Nova Care Agency — rely on the PrimePay HCM Platform to replace manual work, replace compliance worries, and stop wasting time on things that should just work, so they can get back to work.

Want to know more about our technology?

• It just fits. PrimePay is HR and payroll on your terms – a plug and play solution that gives you options, so you can quickly start with basic payroll or HR and add time tracking or benefits when you need them.

• It just works. PrimePay is an HR and payroll solution that does what it should do – what you and every employee expect. Checks are right, taxes are taken care of, and benefits are clear. And the entire process is fast and simple for HR.

• We’re all in. PrimePay takes service seriously, and we’ve proven it for decades. So you’ve got a guide to help you through all the challenges and changes that come with managing HR and payroll.

To learn more, visit primepay.com.

Starting from

ic-pricetag

No pricing info

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PrimePay's key features

GetApp's analysis of 53 verified user reviews collected between January 2022 and October 2024 identified PrimePay's most critical features and how it performs according to users.

Direct Deposit

Users report that PrimePay's Direct Deposit is convenient and appreciated by employees. They find it easy to use, especially through the web portal, and it ensures timely payments. Reviewers indicate that once set up, it works reliably without issues. However, they mention occasional delays and errors during implementation, which can affect employee satisfaction. They say it eliminates the need for live checks, reducing the risk of lost payments and increasing overall efficiency. Of the 16 PrimePay users who gave detailed accounts of their use of Direct Deposit, 100% rated this feature as important or highly important.


Payroll Management

Reviewers indicate that PrimePay's Payroll Management is essential for accurate employee payments and record-keeping. They find it convenient and straightforward to use, with helpful email updates and support. However, users report issues with customer service and system limitations, such as difficulties in managing daily entries and occasional errors in payroll calculations. They appreciate having a consistent payroll specialist and note that timely and correct payroll is critical for employee satisfaction. Of the 25 PrimePay users who gave detailed accounts of their use of Payroll Management, 96% rated this feature as important or highly important.


Tax Compliance

Users report that PrimePay's Tax Compliance is valuable for ensuring proper tax deductions and timely payments. They find it provides peace of mind, as it handles tax filings and keeps them up-to-date with changing tax laws. Reviewers appreciate that it reduces their workload and helps avoid penalties. However, some users mention issues with logging in and occasional problems with state tax payments. They say it integrates well with their payroll process, making tax management easier. Of the 23 PrimePay users who gave detailed accounts of their use of Tax Compliance, 96% rated this feature as important or highly important.


Payroll Reporting

Reviewers highlight that PrimePay's Payroll Reporting is critical for accounting and financial audits. They find the reports easy to read and access, which helps with record-keeping and compliance. Users appreciate the availability of necessary reports each payroll period and the ease of developing hourly payroll. However, they mention occasional issues with report customization and system performance during peak times. They say having accurate and timely payroll data is essential for their business operations. Of the 22 PrimePay users who gave detailed accounts of their use of Payroll Reporting, 95% rated this feature as important or highly important.


W-2 Preparation

Users report that PrimePay's W-2 Preparation is straightforward and reliable. They find it saves time and ensures compliance with IRS requirements. Reviewers appreciate the automation and timely distribution of W-2s, which reduces their workload. They mention that the process is easy to navigate and that W-2s are ready when needed. However, some users note occasional errors and billing issues. They say it is a helpful capability that provides peace of mind during tax season. Of the 22 PrimePay users who gave detailed accounts of their use of W-2 Preparation, 95% rated this feature as important or highly important.


All PrimePay features

Features rating:

Onboarding
HR Management
Employee Time Tracking
Employee Portal
Compliance Management
Employee Database
Vacation/Leave Tracking
Self Service Portal
Overtime Calculation
Employee Management
Time Off Requests
Access Controls/Permissions
Timesheet Management
Time Off Management
Reminders
Reporting/Analytics
Data Import/Export
Customizable Templates
401(k) Tracking
Employee Onboarding
Mobile Access
Time Tracking
Reporting & Statistics
Approval Process Control
Benefits Management
Third-Party Integrations
Applicant Tracking
Sick Leave Tracking
Training Management
Wage Garnishment
Recruitment Management
Performance Management
Workflow Management
360 Degree Feedback
Activity Dashboard
Alerts/Notifications
API
Attendance Tracking
Automated Scheduling
Biometric Recognition
Check Printing
Compensation Management
Customizable Reports
Document Management
Employee Profiles
Employee Scheduling
For Accountants
Learning & Development
Mobile App
Multi-State

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PrimePay integrations (9)

Integrations rated by users

We looked through 357 user reviews, to identify which products are mentioned as PrimePay integrations, and what is the users perception.

TimeTrax PC logo
TimeTrax PC

Integration rating: 4.0 (1)

Engagedly logo
Engagedly

Integration rating: 4.0 (1)

Integration rating: 5.0 (1)

PrimePay support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Phone Support
Knowledge Base
Email/Help Desk
FAQs/Forum

Training options

Webinars
Live Online
Documentation
Videos

PrimePay reviews

Overall rating

4.0

/5

357

Positive reviews

74

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.53/10
Rating distribution

5

4

3

2

1

202

63

25

11

56

Pros
The software is easy to maneuver around in and super easy and quick inputting the information in the system. I also love the fact that I do not have to input any information if I do not want to.
PrimePay is easy to use, and we have received good help when reaching out to support.
I like that PrimePay is integrated with Employee Navigator; it makes administering benefits seamless.
Cons
Lack of integration between HRIS and T&L/payroll. Lack of functionality on payroll.
Inept - overpaid an employee with no explanation as to why and took too long to return the money.
I always have to contact our HR department and they get so frustrated it is easier for them just to log in as an admin and do the request for me.

PrimePay FAQs

Q. Who are the typical users of PrimePay?

PrimePay has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does PrimePay support?

PrimePay supports the following languages:
English


Q. Does PrimePay offer an API?

Yes, PrimePay has an API available for use.


Q. What other apps does PrimePay integrate with?

PrimePay integrates with the following applications:
Sage Intacct, NetSuite, QuickBooks Online


Q. What level of support does PrimePay offer?

PrimePay offers the following support options:
Chat, Phone Support, Knowledge Base, Email/Help Desk, FAQs/Forum

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