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Userlane vs Userpilot Comparison

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Overview

Userlane’s no-code DAP is the ideal solution for enterprises wanting to automate and scale their software training and support.

Userpilot is a cloud-based product experience platform designed for customer success & product teams to onboard users and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

119

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

5

4

3

2

1

14

5

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.6

5

4

3

2

1

39

12

0

3

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

Thanks to the Userlane tutorials our users have a perfect onboarding process in our software.
Very effective software for teams who want to accelerate their user onboarding. Well designed with good UX and UI.
Support is a big thing at Userlane. Thanks for your great work.

Pros

User personalization/data customization which makes user onboarding seamless to your app. Great and fast support team which is one of my definitive lines for having a great product experience.
Love the power of this tool, and all the possibilities it gives us to refine and power up our onboarding process. User support is fantastic too.
We loved that they had proactive and reactive onboarding capabilities. Moreover, I am amazed that after basic installation.

Cons

The people building the userlanes are frustrated that failures are more easily identified and that the process to fix can at times be complicated to rectify and recreate the issue.
But in that specific case, every position was basically bad. We had to schedule a call with support to solve the problem.
We had a problem once with a box blocking access to a menu. Userlane offers the opportunity to move boxes and speech-bubbles around if the system doesn't place them correctly.

Cons

Price is outrageous and customer service is awful.
It can sometime get a little confusing, I think that there is a bit of a learning curve.
At high loads, there was a slight lag. But I suspect that will be fixed soon.
  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features58
  • AB Testing
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Applicant Tracking
  • Asynchronous Learning
  • Audience Targeting
  • Automatic Adjustments
  • Behavior Tracking
  • Campaign Segmentation
  • Communication Management
  • Configurable Workflow
  • Content Creation
  • Contextual Guidance
  • Corporate/Business
  • Customer Engagement
  • Customer Experience Management
  • Customer Management
  • Customer Segmentation
  • Customizable Branding
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Design Management
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Profiles
  • Employee Self Service
  • Engagement Tracking
  • Event Triggered Actions
  • For Websites
  • Gamification
  • Goal Setting / Tracking
  • In-App Training
  • Interactive Content
  • Knowledge Management
  • Launch Management
  • Learning Management
  • Learning Paths/Tracks
  • Multi-Language
  • Onboarding
  • Performance Metrics
  • Predictive Analytics
  • Progress Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rich Text Editor
  • Search/Filter
  • Self-Learning
  • Single Sign On
  • Surveys & Feedback
  • Synchronous Learning
  • Training Management
  • Trend Analysis
  • Usability Testing
  • Usage Tracking/Analytics
  • User Journeys
  • User Onboarding
  • User Research Analysis
  • Video Support
  • Visual Analytics
  • Website Analytics
  • Total features24
  • AB Testing
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Applicant Tracking
  • Asynchronous Learning
  • Audience Targeting
  • Automatic Adjustments
  • Behavior Tracking
  • Campaign Segmentation
  • Communication Management
  • Configurable Workflow
  • Content Creation
  • Contextual Guidance
  • Corporate/Business
  • Customer Engagement
  • Customer Experience Management
  • Customer Management
  • Customer Segmentation
  • Customizable Branding
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Design Management
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Profiles
  • Employee Self Service
  • Engagement Tracking
  • Event Triggered Actions
  • For Websites
  • Gamification
  • Goal Setting / Tracking
  • In-App Training
  • Interactive Content
  • Knowledge Management
  • Launch Management
  • Learning Management
  • Learning Paths/Tracks
  • Multi-Language
  • Onboarding
  • Performance Metrics
  • Predictive Analytics
  • Progress Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rich Text Editor
  • Search/Filter
  • Self-Learning
  • Single Sign On
  • Surveys & Feedback
  • Synchronous Learning
  • Training Management
  • Trend Analysis
  • Usability Testing
  • Usage Tracking/Analytics
  • User Journeys
  • User Onboarding
  • User Research Analysis
  • Video Support
  • Visual Analytics
  • Website Analytics

Integrations

  • Total integrations1
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • SuccessFactors
  • Twitter
  • Zapier
  • iCIMS Talent Cloud
  • Total integrationsN/A
  • ADP Workforce Now
  • BambooHR
  • Facebook
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • SuccessFactors
  • Twitter
  • Zapier
  • iCIMS Talent Cloud

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Userlane vs. Userpilot

See how Userlane and Userpilot stack up against each other by comparing features, pricing, ratings, integrations, security & more.