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Userpilot

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Product user experience software for product & UX teams

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Userpilot Pricing, Features, Reviews and Alternatives

Userpilot FAQs

Q. What type of pricing plans does Userpilot offer?

Userpilot has the following pricing plans:
Starting from: $249.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Userpilot?

Userpilot has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Userpilot support?

Userpilot supports the following languages:
English


Q. Does Userpilot offer an API?

Yes, Userpilot has an API available for use.


Q. What level of support does Userpilot offer?

Userpilot offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Userpilot product overview

Price starts from

249

Per month

Flat Rate

What is Userpilot?

Userpilot is a cloud-based product experience platform designed for customer success and product teams to onboard users and increase product adoption through behavior-triggered experiences. The code-free solution enables the creation, management, and A/B testing of custom flows, targeting of user personas, customization of the user interface (UI), goal setting and tracking, and more.

Key benefits of using Userpilot

  • All aspects of the user interface (UI) can be fully customized to reflect company branding and maintain a consistent theme throughout the product.

  • Experiences can be triggered by in-app user behaviors including page events, mouse events, and custom-defined events.

  • A/B testing tools enable the optimization of product experience flows.

  • Users can be segmented and targeted based on in-app events or personas to deliver relevant and personalized messaging.

  • Goals for product experience can be defined and tracked to analyze the success of each flow.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    FAQs/Forum
    Knowledge Base
    Phone Support
    Chat

    Training options

    Webinars
    Documentation
    Live Online
    Videos

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    Starting from

    249

    Per month

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    Why am I seeing this?

    Userpilot pricing information

    Value for money

    4.7

    /5

    57

    Starting from

    249

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Userpilot features

    Functionality

    4.6

    /5

    57

    Total features

    53

    3 categories

    Most valued features by users

    API
    Third-Party Integrations
    Reporting/Analytics
    Drag & Drop
    Activity Dashboard
    Reporting & Statistics
    Search/Filter
    Customizable Branding

    Functionality contenders

    Userpilot users reviews

    Overall Rating

    4.6

    /5

    57

    Positive reviews

    93

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.91/10
    Rating distribution

    5

    4

    3

    2

    1

    39

    14

    1

    3

    0

    Pros
    I liked that you have a "what you see is what you get" editor. It's pretty intuitive and easy to make a design that looks good.
    We loved that they had proactive and reactive onboarding capabilities. Moreover, I am amazed that after basic installation.
    Userpilot has everything necessary for good user onboarding. Great feature at an affordable price for a startup.
    Cons
    Mediocre software that didn't provide my business with any real value and it was a pain to cancel.
    Price is outrageous and customer service is awful.
    It lacks some project management tools and adding those options would make it one stop shop for many onboarding requirments.

    Overall rating contenders

    AT
    AvatarImg

    Atour T.

    Analyst

    Research, 51-200 employees

    Review source

    Overall Rating

    Easy to use

    Reviewed a year ago

    Transcript

    Atour: Hi, I am Atour. I'm an analyst from [inaudible 00:00:05] Education and Research International....

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    Daniel S.

    Co Founder, Head of Marketing

    Apparel & Fashion, 11-50 employees

    Review source

    Overall Rating

    Increases engagement

    Reviewed 3 years ago

    Transcript

    Daniel S.: Hey, my name is Daniel. I'm a product marketing manager in the IT and technology industry....

    AvatarImg
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    Rick B.

    Internet, 11-50 employees

    Used weekly for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Amazing product and company!

    Reviewed 6 years ago

    We started-off with Userpilot when they where still in BETA. They have come a loonngg way. At this exact moment Userpilot helps us with a massive roll-out, onboarding over 2000 users in 1 month. The software is great, the service even better. Whenever I wondered if something was possible, I got the answer YES. Which is usually not the case with a software that hasnt' been around long. If you're looking to create a wonderful experience for your clients, then Userpilot is your go-to tool!

    Pros

    Userpilot is great, the software helps our customers better understand our platform and the possibilities it brings. But the software is not even the best thing here, it's the incredible personal service. They are DEDICATED to make everything work, perfectly tailored to your needs.

    Cons

    At the moment it's not a click-and-go solution, which is fine since they're helping you personally to make everything work.

    AT
    AvatarImg

    Atour T.

    Research, 51-200 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    It's easy to set up and use Userpilot.

    Reviewed 2 years ago

    I don't have to rely on the front-end team since Userpilot provides me the freedom to create tidy, attractive messages exactly way I want them to be.

    Pros

    I can design the ideal onboarding process for our users thanks to Userpilot's comprehensive offering of essential onboarding elements.Customer service at Userpilot is excellent. Whenever I encounter a problem, they are excellent at providing speedy and highly tailored remedies.Because of Userpilot's user-friendly interface, even beginners may create and share their own service engagement sequences.

    Cons

    Regarding analytics features, Userpilot isn't the best. I must employ integrations if I want to maximize the potential of your customers.However, Userpilot also doesn't offer adequate integration possibilities. But if I stick to Amplitude, Google Analytics, Hubspot, and Segment, I won't be let down.

    DH
    AvatarImg

    Darin H.

    Computer Software, 1-10 employees

    Used other for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Mediocre product, and awful customer service

    Reviewed 3 years ago

    Mediocre software that didn't provide my business with any real value and it was a pain to cancel.

    Pros

    I wasn't getting any real value out of this product for a minimum of $199/month so I decided to cancel. It turns out you can't cancel in the app and have to reach out to customer service, who then is adamant that you fill out a survey to cancel your account. They literally refuse to cancel your account without filling out their survey. Incredibly shady business practice. Now I'm spending that time writing them a horrible review here. Nice work.

    Cons

    Price is outrageous and customer service is awful.

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    Daniel S.

    Apparel & Fashion, 11-50 employees

    Used weekly for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Increases engagement

    Reviewed 4 years ago

    I am glad we chose user pilot over Pendo - doing so allowed us to get more flexibility with the user journey through their guides and then with the $$ we had left over (Userpilot is cheaper than Pendo) we were able to get mixpanel and world class analytics.

    Pros

    I liked that you have a "what you see is what you get" editor. It's pretty intuitive and easy to make a design that looks good. You can create custom flows based on segments of users so that different people have different experiences based on their previous actions or the metadata that you have attached to them as a user.

    Cons

    There were some glitches and times when it would freeze up and you have to redo your work. Userpilot is a relatively young company so I would imagine that these will continue to be ironed out.

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    Carl Ö.

    Logistics and Supply Chain, 11-50 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Great service team

    Reviewed 4 years ago

    So far so good. Sometimes the tool makes me frustrated, but that is usually solved with a quick chat with the service team.

    Pros

    The customer success team are very diligent and helps out whenever they can. Have at many occasions jumped into calls where they helped me fix a flow I couldn't fix myself.

    Cons

    There are still a few features that I feel is missing from Userpilot, but the service team are happy to receive feedback on this. Sometimes more things are promised than are delivered.

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