Userpilot Pricing, Features, Reviews & Comparison of Alternatives


Product user experience software for product & UX teams

4.67/5 (36 reviews)

Userpilot overview

Userpilot is a cloud-based product experience platform designed for customer success and product teams to onboard users and increase product adoption through behavior-triggered experiences. The code-free solution enables the creation, management, and A/B testing of custom flows, targeting of user personas, customization of the user interface (UI), goal setting and tracking, and more.

Userpilot allows product and customer success teams to build a range of custom product experience flows without using any code. The flow builder enables the customization of all parts of the UI, including buttons, boxes, images, backgrounds, colors, and more, to match company branding and product themes. In-app experiences can be A/B tested to identify and optimize the best performers. Experiences are triggered by in-app user behaviors, such as page and mouse events, and can be targeted to specific user personas based on their attributes or behaviors.

Userpilot’s engine automatically detects design changes and reacts accordingly so that experiences only trigger when relevant. Experiences can span multiple pages within the product and react to all user interactions. Onboarding flows allow users to choose their own journeys through tutorials, while product adoption flows can be used to announce new features and stimulate feature discovery. Performance goals can be set and tracked to judge the success of each product experience.


Starting from
Pricing options
Value for money
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Business size



United States, Asia, Australia, Brazil, Canada and 8 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa

Supported languages

Userpilot screenshot: Custom product experience flows can be created in UserpilotUserpilot screenshot: Users can be segmented and targeted based on their behaviors or personasUserpilot screenshot: The success of product experiences can be analyzed

Userpilot reviews

Value for money
Ease of use
Customer support
Abe Challah

Great For Anyone Building A SAAS

Used daily for less than 6 months
Reviewed 2018-10-26
Review Source: Capterra

We did not have an onboarding sequence in our App and customers were bombarding us with support calls for setup and silly things (mostly because they were too lazy to click around). Also, our software requires following a certain sequence of user actions (1, 2, 3, ...). Userpilot fit seamlessly and solved all these issues.

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Reduced my churn rate by 30%

Used daily for less than 6 months
Reviewed 2018-11-14
Review Source: Capterra

I am very satisfied. Their support is awesome and responsive as well.

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Rick Brink

Amazing product and company!

Used weekly for 6-12 months
Reviewed 2018-11-01
Review Source: Capterra

We started-off with Userpilot when they where still in BETA. They have come a loonngg way. At this exact moment Userpilot helps us with a massive roll-out, onboarding over 2000 users in 1 month. The software is great, the service even better. Whenever I wondered if something was possible, I got the answer YES. Which is usually not the case with a software that hasnt' been around long. If you're looking to create a wonderful experience for your clients, then Userpilot is your go-to tool!

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Waqar Azeem

Improved user activation and reduced churn by almost 30%

Used weekly for 6-12 months
Reviewed 2019-05-30
Review Source: Capterra

Well, this tool is a complete no-brainer for any SaaS business. We were having difficulty in making the users understand different features of the product. We implemented user onboarding sequence with Userpilot and since then we have seen a MASSIVE spike in retention, Increased trial-to-paid conversion, and reduced churn.

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Ken W

Saves Me = Money, Time, Stress and Grief

Used daily for less than 6 months
Reviewed 2018-11-02
Review Source: Capterra

Less time, stress and money spent on the phone and email support. It paid for itself upon activation as I knew the value was going to change everything, quickly....and it did!

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User recommendation
Based on 36 user reviews
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Userpilot pricing

Starting from
Pricing options
Free trial
View Pricing Plans

14-day free trial available.
Standard: $119/month (billed monthly) or $99/month (billed annually).
Enterprise: contact Userpilot for pricing information.

Value for money
Based on 35 user ratings
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Userpilot features

Activity Dashboard
Customizable Branding
Real Time Notifications

Applications Management (9 other apps)
Automatic Notifications (17 other apps)
Collaboration Tools (19 other apps)
Commenting (11 other apps)
Custom Development (16 other apps)
Customizable Templates (13 other apps)
Data Import/Export (9 other apps)
Design Management (7 other apps)
Drag & Drop Interface (17 other apps)
Mobile Integration (8 other apps)
Monitoring (7 other apps)
Offline Access (9 other apps)
Social Media Integration (8 other apps)
Testing Management (9 other apps)
Third Party Integration (17 other apps)
Workflow Management (10 other apps)

Based on 36 user ratings
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Additional information for Userpilot

Key features of Userpilot

  • Analytics
  • Behavior-triggered product experience
  • Customizable UI
  • Interactive experiences
  • A/B testing
  • Goal setting & tracking
  • Adjustable flows
  • Custom-defined events
  • Personalized greetings
  • Persona-based targeting
  • Dashboard
View All Features


All aspects of the user interface (UI) can be fully customized to reflect company branding and maintain a consistent theme throughout the product.

Experiences can be triggered by in-app user behaviors including page events, mouse events, and custom-defined events.

A/B testing tools enable the optimization of product experience flows.

Users can be segmented and targeted based on in-app events or personas to deliver relevant and personalized messaging.

Goals for product experience can be defined and tracked to analyze the success of each flow.