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Userlane Logo

Userlane

Instant software adoption, instant results.

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Userlane Pricing, Features, Reviews and Alternatives

Userlane product overview

What is Userlane?

The Userlane code-free digital adoption platform runs as an overlay on software applications. It allows you to create in-app, interactive content that guides users through processes in real-time and provides them with intuitive on-demand assistance, within any kind of browser-based software. As a result, anybody can immediately operate any software, without previous knowledge or specific skills.

Key benefits of using Userlane

  • Help your users learn faster by providing them with a guided experience to jumpstart their knowledge, complete complex tasks, and be efficient right from the start.

  • Build a friendly and intuitive experience that walks each customer through new processes at their own pace.

  • Announce updates, promote content and engage users within minutes directly in your live application.

  • OMonitor user interaction and performance of your content assets to optimize both support strategy and operational workflows.

  • Build the knowledge base directly in your application and ensure your users always have the information they need at hand.

  • Reduce common support requests with automated, on-demand guidance directly in the application.

  • Increase software adoption and achieve high user engagement by highlighting specific processes.

  • Help people understand key features and realize the true value of your products.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Chat
    Email/Help Desk
    Phone Support

    Training options

    Live Online
    Documentation
    In Person
    Webinars
    Videos

    Userlane pricing information

    Value for money

    4.4

    /5

    43

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Userlane features

    Functionality

    4.2

    /5

    43

    Total features

    69

    8 categories

    Most valued features by users

    Reporting/Analytics
    Reporting & Statistics
    Activity Dashboard
    Third Party Integrations
    API
    Alerts/Notifications
    Real Time Reporting
    Data Import/Export

    Functionality contenders

    Userlane users reviews

    Overall Rating

    4.5

    /5

    43

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.66/10
    Rating distribution

    5

    4

    3

    2

    1

    25

    16

    2

    0

    0

    Pros
    It really helps to rais user adoption and the way and quality of system usage. From an admin perspective ist also easy to use and the journey building is a lot of fun.
    What will our customer need help with. We got some very good help in the start-up.
    Customer support is great as well. It helps our customers make better use of our software.
    Cons
    The people building the userlanes are frustrated that failures are more easily identified and that the process to fix can at times be complicated to rectify and recreate the issue.
    The only difficulty, for me personally, is the lack of knowledge in programming which will come in a later stage.
    There was nothing yet that I would complain about.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The best SaaS onboarding software on the market

    Reviewed 3 years ago

    It's been a very positive experience from the very first engagement with their team through to the monthly success calls I have with their team. After a short evaluation period with two other companies, it was obvious that Userlane were our best option for automating and speeding up user onboarding in our automotive management software. Not only is the software the best featured on the market, with...

    Pros

    Userlane is very well designed and the editor works with all browsers and is extremely user-friendly. We were able to build all of our guides after a couple of calls and new ones can be created extremely fast, and with multi-language capability. There wasn't a single occasion where a challenge presented wasn't solved (by their team) in an elegant fashion, allowing us to present an extremely professional...

    Cons

    There really hasn't been a single thing we've found yet that we didn't like. We wanted to have user-level analytics for every user taking one of our guides in the app, and while it doesn't exist, it's on their roadmap and due to be delivered this year, addressing that need for us. They even involved their UX team to reach out to me to get my feedback on how it should function! 🙌

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Simple yet powerful DAP with excellent support.

    Reviewed 5 months ago

    The evaluation and implementation phase was excellent. We are now in the hypercare phase and we are pleased with the results. Our channel partners are very impressed with the UX and it appears to be helping promote the product by providing a low/no-touch onboarding experience eliminating channel partner hesitation caused by worry that they would have to support onboarding of a SaaS application.

    Pros

    It was extremely easy to implement. A novice can do the programming with little skill or requirement for training. It was intuitive and quick to deploy. We launched the application 6 weeks ago and now we are carefully monitoring the analytics to ensure that it is used as expected. Aftercare support is included with Userlane with a customer success manager.

    Cons

    There are some limitations regarding branding and customization. However, the value for the money easily offset this limitation.

    Vendor response

    Mark, Thank you for the detailed feedback, it is very much appreciated as it allows us to celebrate success and improve. Great to read about the ease and fast pace of the onboarding, and now with the use of our analytics views you are looking to assess and improve upon the first delivery. Analytics is one place where we pour a lot of focus and the recent and coming "improvements" will be very valuable...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Userlane

    Reviewed 9 months ago
    Pros

    Userlane was easy to learn. The fact that the customer is able to integrate with the program and at the same time get information about the process thei're going through is great. Highlighting of a specific field is a feature we like.

    Cons

    When using self hosting some features dissapear which is unfortunate. We'd like more "next" options.

    Vendor response

    Hi Anton, thank you for the feedback, I love reading that your end users are being helped at the right time at the right place and that it was easy for you to learn how to utilize Userlane. Self-hosting indeed has a few small differences then the online version due to technical constraints. I'll be happy to have a conversation with you and see how can we best plan for the future with you. Itamar Freiman VP Customer Success Userlane

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Need something innovative and engaging? Get Userlane

    Reviewed 9 months ago

    Honestly, at first, their marketing and advertising caught my attention. I watched their whole series of You Tube videos that showed us how Userlane could help my company launch it's new software platform that was in development. After viewing, we reached out for a free trial of the system and I was impressed with the response and support provided and the product itself. Soon enough we were signed...

    Pros

    It's hard to narrow down what I like most about Userlane. I love the flexibility of setting up Userlane experiences and learning paths, the administrative options on the dashboard are customizable to suit the needs of company, and the ease of learning the interface. The customer service that has been provided from day one of exploring potential options of this type of service, to now over one and a half years later has been top notch. I don't know what I would do without our Customer Success Manager who reviews our content, makes suggestions, helps troubleshoot difficult pages, and lets us know of future enhancements.

    Cons

    I don't have anything that I do not like about Userlane. There are improvements that I would love to see like being able to export the analytics information to PDF or to Excel, maybe getting a few more "free" segmentations for users and pages as we're currently restricted to three without having to up our contract. Userlane is still a bit "young" as a company and service, so there is still room for growth but the improvements that have already been made are wonderful and I can't wait to see more.

    Vendor response

    Hi Tatum, thank you for the detailed feedback, it helps us understand what we do well and where we have opportunities to improve, which is a constant part of the Userlane mindset. Seeing that you are able to achieve the outcomes you are aiming at with the help of our solution and in partnership with the team is putting a smile on my face. If you are open to having a discussion, let me know through your CSM. Itamar Freiman VP Customer Success Userlane

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Best Customer Service & People

    Reviewed 2 years ago

    Lovely. Would be nice if it had more feedback features or prompts

    Pros

    Simple ability to setup a userlane Ability to create Userlane Folders URL & filter based visibility options and rules

    Cons

    The people building the userlanes are frustrated that failures are more easily identified and that the process to fix can at times be complicated to rectify and recreate the issue

    Vendor response

    Thank you Evan for your frank and open feedback, it is highly appreciated. It's great to read that you appreciate the value the solution brings you through its simplicity and the impact our people have on it. The product is evolving and by the second half of the year you can expect abilities along the lines you've mentioned and more, I'm sure you'll love it as some of the aspects will touch your points regarding failures. Nevertheless, I'd love to hear more about this point and will contact you to see where we can further assist. Best, Itamar Freiman VP Customer Success

    Userlane FAQs and common questions

    Q. What type of pricing plans does Userlane offer?

    Userlane has the following pricing plans:
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of Userlane?

    Userlane has the following typical customers:
    Large Enterprises, Mid Size Business, Small Business


    Q. What languages does Userlane support?

    Userlane supports the following languages:
    English, German


    Q. Does Userlane offer an API?

    Yes, Userlane has an API available for use.


    Q. What other apps does Userlane integrate with?

    Userlane integrates with the following applications:
    Confluence, KnowledgeOwl, Zendesk


    Q. What level of support does Userlane offer?

    Userlane offers the following support options:
    Knowledge Base, Chat, Email/Help Desk, Phone Support

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