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Userlane Pricing, Features, Reviews and Alternatives

Userlane product overview

What is Userlane?

Userlane is the fastest and most intuitive DAP for enterprises. We offer interactive step-by-step guides, which lead users through digital processes in real time in any browser-based software, and a Virtual Assistant, which provides on-demand, contextual support to users whenever they need it most. Drive digital transformation by ensuring your employees are productive in any software from day one.

Key benefits of using Userlane

  • Userlane contains an intuitive point-and-click Editor that enables users to create interactive guides without any programming knowledge.

  • Userlane’s interactive guides interact seamlessly with every element and event in the UI: drop-down menus, pop-ups, hover effects, group selections, page reloads, page changes, drag and drop actions, and much more. The guides will automatically adjust to minor changes in the UI should they occur with a product release

  • The interactive guides also include conditional elements that can be used to segment users and create customized onboarding journeys. Userlane can also onboard and guide users in multiple languages.

  • Our product offers a researched front-end experience that is optimized for the end-user. Every component of our solution is thoroughly researched and specifically designed to increase engagement, enhance usability, and facilitate the journey for each user.

  • Userlane provides detailed analytics, which gives managers (those responsible for creating the guides) actionable insights into the performance of their interactive guides and the behavior of their users.

  • Userlane was initially developed for banking applications. Therefore, it is an extremely secure and stable solution that doesn’t affect the hosting software or data.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Chat
    Email/Help Desk
    Phone Support

    Training options

    Documentation
    Live Online
    In Person
    Webinars
    Videos

    Userlane pricing information

    Value for money

    4.4

    /5

    19

    Starting from

    No info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Userlane features

    Functionality

    4.5

    /5

    19
    Total Features58 7 categories

    Most valued features by users

    Reporting/Analytics
    Reporting & Statistics
    Activity Dashboard
    API
    Alerts/Notifications
    Employee Management
    Data Import/Export
    Employee Profiles

    Functionality contenders

    Userlane users reviews

    Overall rating

    4.7

    /5

    19

    Positive reviews

    100%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.12/10
    Rating distribution

    5

    4

    3

    2

    1

    14

    5

    0

    0

    0

    Pros
    Thanks to the Userlane tutorials our users have a perfect onboarding process in our software.

    DR

    Daniel R.

    Very effective software for teams who want to accelerate their user onboarding. Well designed with good UX and UI.

    Jovan M.

    Support is a big thing at Userlane. Thanks for your great work.

    MK

    Mira K.

    Cons
    The people building the userlanes are frustrated that failures are more easily identified and that the process to fix can at times be complicated to rectify and recreate the issue.

    EB

    Evan B.

    But in that specific case, every position was basically bad. We had to schedule a call with support to solve the problem.

    Markus M.

    We had a problem once with a box blocking access to a menu. Userlane offers the opportunity to move boxes and speech-bubbles around if the system doesn't place them correctly.

    Markus M.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The best SaaS onboarding software on the market

    Reviewed 2 years ago

    It's been a very positive experience from the very first engagement with their team through to the monthly success calls I have with their team. After a short evaluation period with two other companies, it was obvious that Userlane were our best option for automating and speeding up user onboarding in our automotive management software. Not only is the software the best featured on the market, with...

    Pros

    Userlane is very well designed and the editor works with all browsers and is extremely user-friendly. We were able to build all of our guides after a couple of calls and new ones can be created extremely fast, and with multi-language capability. There wasn't a single occasion where a challenge presented wasn't solved (by their team) in an elegant fashion, allowing us to present an extremely professional...

    Cons

    There really hasn't been a single thing we've found yet that we didn't like. We wanted to have user-level analytics for every user taking one of our guides in the app, and while it doesn't exist, it's on their roadmap and due to be delivered this year, addressing that need for us. They even involved their UX team to reach out to me to get my feedback on how it should function! 🙌

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Best Customer Service & People

    Reviewed 7 months ago

    Lovely. Would be nice if it had more feedback features or prompts

    Pros

    Simple ability to setup a userlane Ability to create Userlane Folders URL & filter based visibility options and rules

    Cons

    The people building the userlanes are frustrated that failures are more easily identified and that the process to fix can at times be complicated to rectify and recreate the issue

    Vendor response

    Thank you Evan for your frank and open feedback, it is highly appreciated. It's great to read that you appreciate the value the solution brings you through its simplicity and the impact our people have on it. The product is evolving and by the second half of the year you can expect abilities along the lines you've mentioned and more, I'm sure you'll love it as some of the aspects will touch your points regarding failures. Nevertheless, I'd love to hear more about this point and will contact you to see where we can further assist. Best, Itamar Freiman VP Customer Success

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    The line between great support and technical limitations

    Reviewed 6 months ago

    Since we're using the interactive tours in a very specific way, the guys from Userlane supported us at any time to access us all possibilities.

    Pros

    * Support is a big thing at Userlane! Thanks for your great work. * Easy use of the tool * Technical possibilities and support for unexpected difficulties

    Cons

    * Design Limitations * Analytics section needs improvement * Possibilities to include two different kind of media in one step

    Vendor response

    Thank you Mira for your frank feedback, it is highly appreciated. I'm thrilled to read your review and know that the combination of the ease of use of the system and the help our support provided empowered you to achieve your goals. You'll be happy to hear that the analytics section is getting revamped and many more additions to the solution will be added to the functionalities. Best, Itamar Freiman VP Customer Success

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    DB Cargo Review Userlane

    Reviewed 6 months ago

    Userlane is the perfect product for our customer onboarding as well as the support and keeps the customer posted trough the announcments functions. In any cases according the editing and problem handling Userlane supports the editors and admins.

    Pros

    intuitive to use and easy adoption, customer friendly design, continuously new feature (announcements, search function) dashboard functions are very helpful to see the customer experience

    Cons

    Currently the language English isn't working correctly in our portal, but the customer service is working on that issue

    Vendor response

    Thank you Milena for your frank feedback, it is highly appreciated. I am aware of the issue that you are facing and it is being reviewed and worked on by our engineers as you know. I'm happy to see that the reasons for choosing Userlane are being applied and showing success in that short period of time, due to the intuitiveness and strong feature set. We're excited to partner with you for the coming years and create more value for you and your organization. Best, Itamar Freiman VP Customer Success

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Very powerful product

    Reviewed a year ago

    Creating a well-thought concept for guides might take a while, but the actual process of creating them is very efficient. There might be problematic steps here and there but it's fun to try to find the best way to make them work in the right context and with the right intent. We receive support and guidance always from the same customer success manager and she's doing a great job. She knows all the ins and outs and is basically part of our team. But if I had to single something out I would take the great respond time, which is a huge value to me and the whole company. Segmenting users and create contextual guides are great features. Users are not overwhelmed with information which is not relevant for their role or the context they're working on. Great user interface.

    Pros

    Userlane is a digital adoption platform that allowed us to install custom-made interactive walkthroughs on a whole platform with mutiple different software applications. I wasn't aware that such a solution existed until a few months ago when we looked for an onboarding tool and we decided to test Userlane on our SAP Fiori platform. I'm in charge of creating guides for employees in different departments...

    Cons

    It would be nice to have the opportunity to get all the analytics data on a excel sheet. Userlane mentioned they're currently working on it. Same goes for exporting all the content in pdf format. We had a problem once with a box blocking access to a menu. Userlane offers the opportunity to move boxes and speech-bubbles around if the system doesn't place them correctly. But in that specific case, every position was basically bad. We had to schedule a call with support to solve the problem. They showed us a workaround that eventually solved the issue. However, it could have saved us time if the workaround had been explained directly in the support documentation we researched.

    Userlane FAQs and common questions

    Userlane has the following pricing plans:
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Userlane has the following typical customers:
    Large Enterprises


    Userlane supports the following languages:
    English, German


    Yes, Userlane has an API available for use.


    Userlane offers the following support options:
    Knowledge Base, Chat, Email/Help Desk, Phone Support

    Related categories