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Userlane

Instant software adoption, instant results.

Table of Contents

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Userlane - 2025 Pricing, Features, Reviews & Alternatives

What is Userlane?

Userlane is a no-code Digital Adoption Platform used to measure how employees use applications, identify areas for improvement and offer real-time guidance directly within any application.

The Userlane platform is designed to make any software application easy to use by guiding people through processes in real-time and offering on-demand support directly within applications.

Get a real-time view of digital transformation progress in your organization. Delve deeper into user behaviors across different applications and analyze engagement levels so you can optimize user experiences.

Uncover and mitigate critical process risks, maximize productivity and help your people form meaningful habits by providing guidance through any process or application.

Integrate data, support channels, and documentation into one source of truth, instantly accessible from any software application.

Userlane works with global leading organizations and helps drive, scale and measure success of digital transformation initiatives across different industries.

Benefits of using Userlane

Help your users learn faster by providing them with a guided experience to jumpstart their knowledge, complete complex tasks, and be efficient right from the start.

Build a friendly and intuitive experience that walks each customer through new processes at their own pace.

Announce updates, promote content and engage users within minutes directly in your live application.

Monitor user interaction and performance of your content assets to optimize both support strategy and operational workflows.

Build the knowledge base directly in your application and ensure your users always have the information they need at hand.

Reduce common support requests with automated, on-demand guidance directly in the application.

Increase software adoption and achieve high user engagement by highlighting specific processes.

Help people understand key features and realize the true value of your products.

Starting from

Per year

Alternatives with better value for money

Userlane's key features

Most critical features, based on insights from Userlane users:

Reporting/Analytics

4.1

(12)

Training Management

4.9

(9)

Learning Paths/Tracks

4.8

(6)

Asynchronous Learning

4.6

(5)

Customer Segmentation

4.4

(5)

Content Management

0.0

(0)

All Userlane features

Features rating:

4.2

(47)

Reporting & Statistics

(0)

Self-paced Learning

(0)

Multi-Language

4.3

(3)

Employee Onboarding

4.0

(1)

Learning Management

(0)

Synchronous Learning

4.7

(3)

Task Management

3.7

(3)

Engagement Tracking

4.0

(3)

Progress Tracking

(0)

Knowledge Base Management

3.0

(1)

Activity Tracking

(0)

Customizable Branding

3.0

(1)

Employee Handbook

4.2

(5)

Performance Metrics

(0)

Onboarding

(0)

NPS Survey Structure

(0)

Visual Analytics

5.0

(1)

Negative Feedback Management

5.0

(1)

Multi-Channel Data Collection

4.7

(3)

Launch Management

(0)

Knowledge Management

4.7

(3)

Interactive Content

(0)

Content Sharing

(0)

Video Support

(0)

User Onboarding

4.5

(2)

Trend Analysis

4.3

(3)

Third-Party Integrations

(0)

Task Progress Tracking

(0)

Surveys & Feedback

4.0

(1)

Survey/Poll Management

(0)

Single Sign On

(0)

Sentiment Analysis

(0)

Self-Service Content Curation

(0)

Self Service Tools

(0)

Reminders

(0)

Real-Time Reporting

5.0

(1)

Real-Time Notifications

4.0

(1)

Real-Time Data

(0)

Real-Time Analytics

(0)

Content Library

(0)

Content Creation

4.0

(2)

Configurable Workflow

(0)

Communication Management

5.0

(1)

Collaboration Tools

3.5

(2)

Client Management

(0)

Chat/Messaging

(0)

Change Planning

(0)

Behavior Tracking

(0)

Audience Targeting

(0)

Approval Workflow

(0)

Applicant Tracking

(0)

API

4.3

(3)

Alerts/Notifications

4.5

(4)

Activity Dashboard

(0)

Access Controls/Permissions

5.0

(1)

In-App Training

5.0

(1)

Goal Setting/Tracking

(0)

Gamification

3.7

(3)

Feedback Management

(0)

Event Triggered Actions

(0)

Employee Portal

(0)

Employee Management

(0)

Employee Engagement

5.0

(1)

Document Storage

(0)

Document Management

3.5

(2)

Data Visualization

4.0

(1)

Data Import/Export

(0)

Dashboard

4.0

(3)

Customizable Reports

(0)

Customer Experience Management

(0)

Corporate/Business

(0)

Contextual Guidance

4.0

(2)

Userlane alternatives

Userlane

4.5

(47)

Starting from

Per year

Free trial

Free version

Ease of Use

4.4

Features

4.2

Value for Money

4.4

Customer Support

4.9

Zoho CRM

4.3

(6.9K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.2

Features

4.3

Value for Money

4.3

Customer Support

4.1

Zoho Desk

4.5

(2.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

SysAid

4.5

(484)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.5

Customer Support

4.5

Userlane pricing

Value for money rating:

4.4

Starting from

Per year

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

Userlane integrations (4)

Top integrations

Confluence

Zendesk Suite

JIRA Service Management

KnowledgeOwl

Userlane support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Knowledge Base

Chat

Email/Help Desk

Phone Support

Training options

Live Online

Documentation

In Person

Webinars

Videos

Userlane reviews

Overall rating

4.5

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.6/10

Rating distribution

Pros

“It really helps to rais user adoption and the way and quality of system usage. From an admin perspective ist also easy to use and the journey building is a lot of fun.”

Jonas L.

Consultant

“What will our customer need help with. We got some very good help in the start-up.”

Robert P.

Head of Customer Success

“Customer support is great as well. It helps our customers make better use of our software.”

Bertine R.

Consultant

Cons

“The people building the userlanes are frustrated that failures are more easily identified and that the process to fix can at times be complicated to rectify and recreate the issue.”

Evan B.

Product Manager

“The only difficulty, for me personally, is the lack of knowledge in programming which will come in a later stage.”

William H.

Customer Succes Agent

“There was nothing yet that I would complain about.”

Alexander S.

Product Manager

Read all reviews

Userlane FAQs

Q. What type of pricing plans does Userlane offer?

Userlane has the following pricing plans:
Starting from: $1.00/year
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money