Userlane Pricing, Features, Reviews & Comparison of Alternatives

Userlane

On-screen interactive guidance and interactive walkthorughs

4.86/5 (7 reviews)

Userlane overview

Userlane is a GPS system for software. When you drive your GPS helps you go from A to B without checking any maps. Userlane allows anybody to immediately understand and operate any software without any form of formal instructions such as training, video tutorials, manuals, or documentation.

Userlane allows you to create on-screen interactive guides that guide users through features and processes in real time within the software itself so that they don't need to abandon the platform to look for information or support.

WIth Userlane you can create: Guided onboarding tours (AKA walkthroughs) and a library of guides that can be recalled by the users who need support.

Userlane guides are represented by a simple overlay that goes on top of the uppermost layer of any software interface and creating guides does not require any coding or technical know-how. Anybody can create guides in minutes without changing anything in the software itself.

On-screen guides are used to create onboarding tours, train users or support them.

There are three main use cases on top of a series of other applications.1. User onboarding, 2. Staff onboarding/Staff Training, 3. Support / Customer Success.
userlane.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, Europe, Japan, Latin America

Supported languages

English, German
Userlane screenshotUser Onboarding for SaaS companies and Staff Training automationUserlane screenshot: Instruct users on how to use a softwareUserlane screenshot: Monitor user activity Userlane screenshot: Inform users when tasks have been completed correctlyUserlane screenshot: Create user guides with the Userlane editorUserlane screenshot: Guide users through processes step by step

Userlane reviews

Excellent
6

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.5
  4.7
  4.7
  4.9
Linh Dory Nguyen

Userlane works like magic!

Used weekly for less than 6 months
Reviewed 2019-05-10
Review Source: Capterra

It has been a great experience implementing Userlane in our software and working with the team at Userlane. Userlane Editor is very well-designed and user-friendly. I like how quick and simple it is to record a tutorial - I only need to click what I want my end-users to go through and ta-da a tutorial is created! I also like that I can provide additional information to the users, link each step out to a relevant article in our Help Center, add images, GIFs, emoji to my tutorials making it much more friendly to the end-users. I can also preview the tutorial before publishing it. We are now using Userlane for our product releases, but will be using Userlanes for trial user, new user onboarding, and staff training as well. The Customer Success team is extremely friendly and very responsive. I can reach out to them via email or livechat and they are always happy to help. Big shout-out to executives who have been super responsive.

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Anika Vollmer

Userlane is helping us to offer immediate and professional support to our customers.

Used daily for 6-12 months
Reviewed 2018-01-22
Review Source: Capterra

Userlane is helping us to offer immediate and professional support to our customers.We are especially enthusiastic about the focus on supporting start-ups in their founding phase. We are benefiting from the idea to help young companies that have not the resources and opportunities to fully support their new customers yet.

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Anonymous

I highly recommend this in-app help to simplify user onboarding

Used daily for 6-12 months
Reviewed 2017-10-06
Review Source: Capterra

- better user onboarding - more user engagement - higher conversion rate- easy to install, implement and maintain - no technical hurdles - customizable - great customer support - regular releases of new features - great user experience - users get in-app interactive help on the spot - improves user engagement and user onboarding

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Ashley Bannon

More than a Step-by-Step Guide

Used weekly for less than 6 months
Reviewed 2019-01-08
Review Source: Capterra

My overall experience is very positive; the people work hard and the product is great to use. It's easy to share and collaborate on the lanes and it is very user-friendly.I really enjoyed how easy this product is to use; as soon as I had it running I was able to make my first lane relatively quickly. I also like how the style of the lanes are completely customisable and can be changed to match the style and feel of the company I work for. On top of the product being great, the people who work at Userlane are very nice and friendly, and have responded quickly to my questions. Every time I spoke to someone, they were extremely helpful and guided me in the right direction.

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Nicholas Krimmel

Userlane is a great tool to guide users trough ones own website, for onboarding, etc.

Used weekly for 6-12 months
Reviewed 2018-03-28
Review Source: Capterra

It is really simple to use and one can implement userlanes without programming knowledge. The user experience is designed to be easy and could be described as the IPhone or IOS for onboarding.

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Userlane pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Userlane offers two pricing tiers.

The Grow package is designed for startups while the Automate and Scale package is tailored for midsize businesses and enterprises according to use case, number of active users, and additional services.

To receive accurate pricing information, contact Userlane directly.

Userlane features

API
Activity Dashboard
Activity Tracking
Employee Management

Applicant Tracking (220 other apps)
Automatic Notifications (296 other apps)
Automatic Reminders (190 other apps)
Compliance Management (162 other apps)
Customizable Branding (224 other apps)
Customizable Reporting (208 other apps)
Data Import/Export (207 other apps)
Employee Database (163 other apps)
Employee Onboarding (161 other apps)
Employee Portal (179 other apps)
Employee Self Service (188 other apps)
Real Time Reporting (171 other apps)
Recruiting Management (187 other apps)
Reporting & Statistics (268 other apps)
Third Party Integration (227 other apps)
Time & Attendance Tracking (167 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Userlane

Key features of Userlane

  • Activity management
  • Activity tracking
  • Employee management
  • Learning management
  • Multi-language
  • Real time analytics
  • Real time data
  • Real time monitoring
  • Real time udpates
  • Editor
  • Training management
  • Activity dashboard
  • Design management
  • Interactive content
  • Web analytics
  • Course management
  • Activity monitoring
  • Task management
  • Engagement analytics
  • Customer experience management
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Benefits

Userlane contains an intuitive point-and-click editor, enabling users to create guides without any programming knowledge.

Every component of our solution is thoroughly researched and specifically designed to increase engagement, enhance usability and facilitate the journey for each single user

Userlane offers detailed analytics, allowing users to gain actionable insight into the performance of their interactive guides and the behavior of their users.

Userlane offers a researched front-end experience which is optimized for the end user

Userlane was initially developed for banking applications. Therefore, it is an extremely secure and stable solution that doesn't affect the hosting software or data

Userlane guides seamlessly interact with every element and event: from drop down menus to popups, hover effects, group selections, page reloads, page changes, drag and drop actions...

Guides include conditional elements that can be used to segment users and create customized onboarding journeys

Userlanes can onboard and guide users in multiple languages and automatically adjust themselves to minor changes in the UI that can occur with each product release