When I Work vs Skedulo

Connecteam

Wageloch

7shifts

An all-in-one employee app that's both powerful, affordable and easy to use, especially for the mobile workforce.

Wageloch is a cloud-based human resource and workforce management platform that automates rostering, staffing, time and attendance tasks, onboarding, and other processes.

7shifts is a comprehensive team management platform designed specifically for the restaurant industry. The solution offers a suite of features to streamline operations and enhance efficiency across various restaurant types, from independent establishments to enterprise-level groups and franchises. The platform's scheduling capabilities allow managers to create schedules that align with the team's availability and the restaurant's staffing needs.

Use When I Work to schedule, track time and attendance, and communicate with employees, all in one place. Create schedules quickly and easily, and send the schedule to staff with just a click. Save time. Improve accountability. 14-day free trial.

Mobile Access

Schedule Distribution

Employee Management

Calendar Management

Alerts/Notifications

Timesheet Management

Self Service Portal

Shift Swapping

Messaging

Payroll Management

Reporting/Analytics

Attendance Management

Reviews for When I Work come from a wide variety of industries, including food & beverages (9% of reviewers), retail (9%), and hospital & health care (6%). The most frequent use case for When I Work cited by reviewers is employee scheduling (65% of reviewers).

Users and use cases

Some reviewers feel When I Work offers good value for small teams, and they appreciate the free trial and flexible pricing. However, some users say per-employee costs rise for larger teams, and they report confusing pricing and limited basic features.

Value for money

When I Work is a scheduling solution offering key features such as mobile access, employee scheduling, calendar management, employee management, schedule distribution, and timesheet management, among others.

When I Work

Web-based

iPhone

iPad

Android

Single Location or Schedules

Multi Location or Schedules

Owner CEO

It helps to track attendance and can be linked/synced to the business payroll (I used When I work and send the attendance ( work hours info) straight to QuickBooks for payroll—readily available customer support.

Manager

What I liked most about using When I Work was the ability to communicate with all other team members about schedule related issues i.e: the ability to release and exchange shifts.

Patient Care Coordinator

I can only see my accumulated hours after I’ve fully clocked out, which makes it difficult to monitor my time throughout the week and avoid going into overtime.

Education Program Coordinator

Staff can quickly see schedules, which allows me to plan ahead knowing which staff are working which days.

Marketing Specialist

I had a good experience using When I Work due to the fact that it made scheduling easy and also employees ability to request time off and how easy it made it to create schedules for many different employees at one time.

Manager of Benefit Education Accounts

Being able to pull reports in the way that we need them and adding enough information into the scheduling request / dashboard.

Director of Operations

Staff members are able to ask for time off as well as switch shifts for clear documented communication to their managers.

Clinical Operations Manager

Being able to add comments, lunches, and other notes directly onto shifts is another great feature too.

Administrative Assistant

In my role as Executive Assistant, it has saved me a lot of time to focus more on other tasks because the repetitive tasks are already taken care of by When I Work.

Assistant Director

It’s been nice seeing our team collaborate and swap shifts without needing us in the middle and it’s assisted with ensuring proper hours for payroll

Easy scheduling options and time off requests and ability to make a work day as a specific task.

I like that employees can drop or split shifts, and the chat feature is very helpful for communication.

General Manager

I like the ease of scheduling (including copying schedules from one week to the next), as well as being able to view employee's time submitted and notices when there is overtime.

It is overall user error when staff members changed their email address or turn off their notifications and pretend to not know their schedule.

Quality Control Specialist

At this job, we primarily used it for scheduling and communication, so other tools were not used.

This program saves us so much time and eliminates all confusion and questions that a staff member may have about their schedule.

Box Office Manager

It works well overall but has some issues, like schedules not showing up in the app at times, and doesn't have some features that we would like, like the ability to log staff in automatically when they're on the premises.

Digital Librarian

Each time there is an update to the schedule made by another person you have to reload the website, which generally loses what you were doing, but this also leads to issues where employees who have the website up and are working on their schedules will not know that there are changes being made to the schedules.

The overall look could use a little updating to achieve a modern look, similar to the apps and tools we use today.

The app could be slightly clearer, but overall it’s a reliable and efficient tool that has made workforce management much easier for our business.

Account Manger

There’s many functions that allow me to stay organized for work, especially my shifts!

We mainly used it for scheduling and the chat feature.

Also, it’s hard to see changes to schedules even when an accident is made.

HR Coordinator

The look and feel of the user interface was a little too outdated (,my personal opinion)- and I know they can be better

Marketing Manager

The colour-coding lets everyone see their own shifts at a glance, and managers can easily spot any gaps in the coverage.

CVT Supervisor

Our office manager/practice manager did a great job with training and getting the main templates ready before going LIVE.

This tool has saved me from miscommunication and scheduling conflicts many times.

Using it mostly as a database to integrate into our primary application.

Program Coordinator

Most beneficial thing for me was getting my hands on it and trying it out for myself and then communicating with staff on how to use it.  

There have been times when notifications didn’t come through or the app didn’t load properly, which can be frustrating when you need to check your schedule quickly.

My staff easily understands what they gave to do, and the locations for clocking in and out is very accurate

I really appreciate the flexibility in how you can view the schedule, especially after it’s been published.

Operations Manager

Ease of use, team communication and time tracking (with the exception of lunch breaks not added in).  

Managing Partner

The only cons (if I would call it that) is that I wish the email allowed for html designs and if there was an all in one calendar view to see all schedules at once.

Office manager

Not enough support available for end users on mobiles though

RVT manager

Was not a good fit for our clinic as we use multiple shift types, and it ultimately created more work for me.

Rentals Floor Staff

I did run into a scheduling issue where my shifts were not appearing but their customer support fixed the problem within minutes.

What I like most about When I Work is the accuracy and clarity of its time tracking.

Overall When I Work has been a very helpful tool for our company for all of our scheduling needs.

It makes scheduling quick and simple, and it’s easy to communicate with staff through the platform.

Part-Time Guest Services

There are a lot of great features to assist with scheduling numerous part-time workers, but as a worker, the ease of choosing shifts once posted is what I like most.

Thats the most tedious thing, my "confirm all future shifts" button dosnt work

Director of operations

Geolocation was also helpful since we had multiple locations

Receptionist

The time-tracking feature works, but it’s not always seamless, and some users report issues with syncing hours accurately.

Customer service rep

Notifications can sometimes be delayed or missed.

Mental health specialist

The ability to track schedules, absences and time off needed all in one app.

We like that employees can easily see their schedule in their own timezone, and request to swap shifts with each other.

Some features are limited depending on access level.

Used multiple times a week and especially on my off days to ensure I am planning my coming shifts accordingly.

When I Work also offers easily scalable user packages and 24 hour ongoing technical support.

Employee Scheduling

Reviewers indicate that When I Work’s employee scheduling capabilities are user-friendly and efficient, allowing for quick shift creation, auto-assigning, and easy adjustments. Users report that the platform supports real-time updates, visibility of team schedules, and capabilities like shift swapping and time-off requests. They find the color-coded views and error prevention for overlapping shifts valuable. Some users wish for more drag-and-drop flexibility, but overall, they feel When I Work streamlines employee scheduling. Of the 44 When I Work users who gave detailed accounts of their use of Employee Scheduling, 95% rated this feature as important or highly important.

Shift Management

Employee Time Tracking

Schedule Viewing

Clock In/Out

Color-Coded Scheduling

Staff Management

Notifications

Shift Notifications

Time Saving

Unreliable and excessive alerts

COOK

I think the worst thing for me is that the notifications always seem to be off; they don't ever want to work for me or a few other people for that matter. And that can be very very dangerous in a job that you no call no show on.

68% of reviewers feel negative about notifications. Some users say notifications are inconsistent, with important alerts sometimes delayed or missing entirely, leading to missed shifts or confusion. Reviewers also complain about receiving too many irrelevant or repetitive alerts, which can be distracting and unproductive. They find that notification settings lack customization, making it difficult to control which messages are received. Users mention that chat and schedule updates do not always trigger timely notifications, impacting communication and coordination.

Overwhelming and rigid email system

Founder

Notifications can only be sent to the email address of the account holder, which means that I can't do something as simple as delegate time off requests to someone else.  

44% of reviewers feel negative about email notifications. Some users report being inundated with excessive emails, including reminders and tips, which can clutter inboxes and cause important messages to be overlooked. Reviewers indicate frustration with the inability to customize email recipients or delegate requests, making management less flexible. They also mention difficulties reaching support via email and slow response times. Users find the volume and rigidity of email notifications can hinder effective communication and add unnecessary administrative burden.

Limited and inflexible availability tools

Pharmacist

Syncing is buggy, sometimes the availability updated in the app is not reflected in the website

39% of reviewers feel negative about request and availability management. Some users report difficulty setting specific availability times, managing time-off requests, and updating preferences. Reviewers indicate that changes to requests often require deletion and re-entry, and the lack of management approval for availability is seen as a drawback. They mention syncing issues between app and web versions, and find the process for updating or correcting availability cumbersome. Users also experience frustration with login problems and limited access controls, which complicate managing staff schedules.

Frequent glitches and reliability problems

Chef

I personally think there were a lot of bugs with the app and the website which cause more than a few misunderstandings and payroll and it work situations.

This is after they had a large glitch that made it very difficult for our business and fixed it after 4 weeks.   

73% of reviewers feel negative about bugs and issues. Some users report recurring glitches, app freezes, and slow loading times that disrupt scheduling and payroll processes. Reviewers indicate that updates often introduce new problems, and technical support is slow to resolve them. They mention that system crashes, login issues, and unreliable time tracking can lead to confusion and errors. Users find these technical difficulties especially frustrating when they impact critical tasks, such as payroll or shift management, and note that problems sometimes persist for weeks.

High and confusing cost structure

Owner

The main reason i'm dissapointed with the software is that if you pay for the next month on the 3rd of the month and cancel on the 4th, you lose access immediately AND they provide no refunds.

44% of reviewers feel negative about pricing. Some users feel the per-user pricing model becomes expensive as teams grow, and advanced features are locked behind higher-priced plans. Reviewers mention frustration with unexpected charges, lack of refunds, and difficulty understanding the billing structure. They say customer service is unhelpful regarding billing disputes, and some features require additional payments. Users also note that the free version is limited, and organizations may struggle to justify the cost compared to alternatives, especially when only a few features are needed.

Visual schedule organization

87% of reviewers feel positive about color-coded scheduling. Users appreciate being able to assign colors to shifts, roles, or locations, making it easy to distinguish between different responsibilities at a glance. Some reviewers find that color coding improves schedule readability, helps quickly identify coverage gaps, and enhances overall organization. They say this feature is especially useful for managing complex schedules with multiple roles or venues, and that the visual cues make planning and adjustments more efficient for both managers and staff.

Mobile scheduling convenience

91% of reviewers feel positive about phone access to schedules. Users think the mobile app is essential for accessing schedules anytime and anywhere, allowing both managers and employees to stay updated in real time. Some reviewers find it valuable that shift changes, time-off requests, and notifications are instantly available on smartphones, reducing the need for calls or paper schedules. They say this accessibility improves communication, enables on-the-go management, and helps employees coordinate coverage or swaps efficiently, especially in dynamic or remote work environments.

Enhanced team coordination

Operations Coordinator

The ease within communicating with the team and keeping the team on track.

Senior Human Resources Rep

Our team of sales managers has found When I Work to be a great resource in keeping track of our sales reps' time as they cover most southeastern states.

88% of reviewers feel positive about team management capabilities. Reviewers indicate the platform helps organize teams, assign roles, and monitor task completion efficiently. Some users say it simplifies onboarding, supports communication across departments, and allows for real-time updates on availability and schedules. They appreciate features that keep teams accountable and informed, fostering a more cohesive work environment. Users also mention that managing large or distributed teams becomes easier, with less time spent on administrative tasks and more on collaboration.

Intuitive and accessible design

94% of reviewers feel positive about the ease of use. Reviewers indicate the software features a modern, intuitive interface that is simple to navigate and quick to learn. They appreciate the drag-and-drop functionality, clear layout, and step-by-step instructions, making onboarding straightforward for new users. Some users say the platform’s customization options and real-time mobile access further enhance usability. They find it convenient to have all work-related information centralized, and many highlight that both tech-savvy and less experienced employees can adapt quickly, reducing training time and confusion.

Large Enterprises

Freelancers

Small Business

Mid-size Business

Findmyshift

Findmyshift is an online employee scheduling solution which enables organizations to manage their workforce with time-clocking, timesheets, shift reminders, real-time reporting, payroll calculations, time-off management, text messaging, & more

Skedulo is an AI-enabled field service management solution paired with a mobile app designed for enterprise level organizations. The platform streamlines scheduling, enhancing revenue, customer satisfaction (CSAT), and employee morale.

When I Work vs Skedulo Comparison (2026)

When I Work

Skedulo

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives