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Skedulo Logo
Skedulo
4.4
(11)

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The Platform for Intelligent Field Service Management

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(3)

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Skedulo Pricing, Features, Reviews and Alternatives

Skedulo product overview

What is Skedulo?

Skedulo’s AI and machine learning-driven Deskless Productivity Cloud solution champions the 80% of global workers who operate outside a traditional office. Whether stationed in fixed facilities or serving as mobile field operatives, these deskless workers represent a staggering 2.7 billion worldwide. Renowned entities such as SSE, DHL, Hometree, The American Red Cross, and numerous others have leveraged Skedulo's platform, successfully orchestrating over 70 million appointments globally.

Key benefits of using Skedulo

Skedulo intelligently manages and supports deskless workers, both employees and contractors, on the go.

This mobile workforce management solution offers:

• Mobile Worker Management: End-to-end management of your mobile workforce within a single system.

• Scheduling & Job Management: Smart scheduling & resource matching for optimal resource utilization.

• Mobile Work Execution: A user-friendly mobile app providing necessary information and guidance for delivering outstanding customer experiences and accurate data collection.

• End-Customer Experience: Ensures seamless communication between schedulers, field teams, and customers.

Skedulo is a powerful, flexible platform that supports and scales with your business growth. It addresses key challenges such as:

• Improving customer service experiences.
• Overcoming inefficient operations that hinder growth.
• Reducing disengagement and turnover among mobile employees.
• Resolving issues with unreliable data.
• Integrating disconnected systems to streamline operations.

Beyond field service, Skedulo is:

• Primarily designed for people at work, not just for machinery maintenance.
• Focused on optimizing human experiences for both employees and customers.
• Versatile and scalable to match your unique workflows.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
Knowledge Base
Email/Help Desk
Chat
24/7 (Live rep)

Training options

Webinars
In Person
Documentation
Videos
Live Online

Skedulo features

Functionality

4.3

/5

11

Total features

80

10 categories

Most valued features by users

Reporting/Analytics
Activity Dashboard
Self Service Portal
Third-Party Integrations
Reporting & Statistics
Alerts/Notifications
API
Customizable Reports

Skedulo users reviews

Overall Rating

4.4

/5

11

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.3/10
Rating distribution

5

4

3

2

1

6

3

2

0

0

Overall rating contenders

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Scott A.

Renewables & Environment, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Complex scheduling, made simple.

Reviewed 3 years ago

Overall, Skedulo has been a pleasure to use and has greatly enhanced me and my team's responsiveness to scheduling changes, being able to pivot with any changes needed in real-time, and allowed for better planning and insights to trends with scheduling. Highly recommended for managing teams semi-remotely in a multi-unit retail channel.

Pros

I semi-remotely manage team of retail sales representatives distributed across a broad territory, and the ease of use, real-time updates, and recurring shift functions are critical to piecing together a complex schedule with ease and a relatively light use of my time. I've been using Skedulo for over two years, and before this we used a spreadsheet / google form to manage scheduling & check-ins, which comparatively feels quite primitive now.

Cons

The aspects of Skedulo that could be improved the most in my eyes would be reducing processing times to make inputting schedules even faster and more customizability for end users on display/layout for different schedule visualization. Being able to run reports internally through Skedulo on shift attendance, check-in/check-out compliance, trends, etc. would be quite helpful.

MA
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Mohammad A.

Computer Software, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Shedulo is your business partner in Scheduling.

Reviewed a year ago

Its an office located in your pocket as they say and it helps your business grow more.

Pros

One of the best applications to use from a mobile prospective as they have made it real simple, fast, reliable and no breakage during work on the mobile application. Their customer support is great.

Cons

They need to make few updates from time to time on the maps therefore it is an issue.

LM
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Lindsay M.

Utilities, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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For use in British Columbia,CAN read PIPA first.

Reviewed 2 years ago

If my employer had actually read local privacy laws prior to roll out and implementation of this app, I certainly hope they would have chosen to provide company managed devices. Devices that they could log, monitor and secure my personal and employment information against improper disclosure and access or use. I'm not sure why but I was ignored by my employer when I submitted a formal complaint about privacy. The Privacy Commissioner of B.C has now been engaged as a result of compliance issues with local laws.

Pros

As the employee being managed by this software, the central location of job details and relevant document attachment is handy. The mapping/location feature I'm sure would be helpful in many situations. Appears to be fairly customizable as all forms and links are in house.

Cons

My employer chose to roll this app out for use on employee personal devices. They have %0 controll or access logging. My personal contact info (email and phone) are posted for all other users to see. My daily timesheets completed thru the app are accessible to other field level employees and include hours & locations worked, rate of pay and any pay premiums applicable. Images of my signature are also...

DR
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Diego R.

Sports, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best decision we have made

Reviewed 3 years ago
Pros

Skedulo has enabled us to scale, control and communicate with our team in an efficient and professional manner. Its ease of use continues to impress us even after 4 years and their mission for continuous improvement means the app is always being enhanced

Cons

Nothing, the software fulfils all we need from it.

MS
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Marco S.

Civil Engineering, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Skedulo is a great tool for field service

Reviewed 3 years ago

Oenverall experience was great. We did not have any major issues so far.

Pros

Very flexible in development. Support was responsive and friendly.

Cons

If Skedulo could let me make minor changes to the forms myself, that would be great.

Skedulo FAQs

Q. Who are the typical users of Skedulo?

Skedulo has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit


Q. What languages does Skedulo support?

Skedulo supports the following languages:
English


Q. Does Skedulo support mobile devices?

Skedulo supports the following devices:
Android, iPad, iPhone


Q. Does Skedulo offer an API?

Yes, Skedulo has an API available for use.


Q. What other apps does Skedulo integrate with?

Skedulo integrates with the following applications:
EpicCare, KeyPay, Dynamics 365, Salesforce Sales Cloud, ServiceNow, Workday HCM, Zendesk Suite


Q. What level of support does Skedulo offer?

Skedulo offers the following support options:
FAQs/Forum, Phone Support, Knowledge Base, Email/Help Desk, Chat, 24/7 (Live rep)

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