ChiroTouch vs EHR 24/7

Genesis Chiropractic Software

ChiroHD

ChiroFusion

Genesis Chiropractic Software is an ONC-certified chiropractic EHR and insurance billing solution which includes tools for managing scheduling, documentation, billing, and more. The software is designed to automate various practice management tasks with its chiropractic workflow management system.

Modern Chiropractic Software, Legendary Support!  Patient app, text reminders & check-in.  Optimized workflows for your entire practice.

ChiroFusion offers an affordable, reliable, and complete practice management solution specifically for Chiropractors.

Practice Manager

ChiroTouch has excellent customer service and has answered immediately and answered any and all questions that were asked with easy and professionalism.

ChiroTouch with Rheo, the AI assistant for chiropractic, cuts documentation time by up to 92%. Trusted by 12,500+ practices, it delivers all-in-one EHR tools for scheduling, billing, payments, and patient engagement.

Access Controls/Permissions

Activity Dashboard

Alerts/Notifications

Appointment Management

Automated Scheduling

Billing & Invoicing

Calendar Management

Calendar Sync

Care Plan Management

Charting

Claims Management

Claims Scrubbing

Clinical Notes

Clinic Interoperability

Coding Assistance

Communication Management

Compliance Tracking

Confirmations/Reminders

Credit Card Processing

Customizable Forms

Customizable Reports

Customizable Templates

Decision Support

Documentation Management

Document Management

Document Storage

Drug Reference Database

Electronic Payments

E-Prescribing

File Sharing

For Chiropractors

Forms Management

Healthcare Compliance

HIPAA Compliant

Insurance Eligibility Verification

Inventory Management

Invoice Management

Medical Billing

Mobile Access

Multi-Location

Outcome Assessment Tools

Patient Management

Patient Portal

Patient Records Management

Patient Scheduling

Recurring/Subscription Billing

Reminders

Reporting & Statistics

Revenue Management

Role-Based Permissions

Self Service Portal

SMS Messaging

SOAP notes

Task Management

Task Scheduling

Treatment Planning

Workflow Management

By industry, ChiroTouch reviewers are most commonly professionals in medical practice (51%). The most frequent use case for ChiroTouch cited by reviewers is chiropractic (94%).

Users and use cases

Some reviewers feel ChiroTouch saves time and reduces staffing needs, which they believe offsets high costs. However, many users report frequent price increases, extra fees for essential features, and frustration with inflexible contracts and escalating expenses.

Value for money

The ChiroTouch integration most frequently cited by reviewers is Review Wave, a patient engagement product rated 4.4 out of 5 for its integration with ChiroTouch.

Integrations

ChiroTouch is a chiropractic solution with key features that include patient records management, HIPAA compliance, SOAP notes, appointment management, claims management, billing and invoicing, and more.

ChiroTouch

Web-based

Android

iPhone

iPad

Jane

ECLIPSE

CHIROSPRING

Tebra

Bulletproof Chiro

Platinum system

RAPID

AdvancedMD EHR

PayDC Chiropractic Software

Practice Fusion

EHR 24/7

Core

Advanced

Frequent slowdowns and lag

78% of reviewers feel negative about ChiroTouch’s performance and speed. Some users report that the software is often slow to load, lags during use, and requires frequent restarts. Reviewers indicate that system slowdowns disrupt office workflow and patient care, regardless of server size or internet speed. Users mention that switching between menus and screens is time-consuming, and updates can introduce further delays. They say that cloud and remote access are particularly sluggish, making offsite work challenging. These performance issues are a recurring frustration for many practices.

Limited and confusing reporting

73% of reviewers feel negative about ChiroTouch’s reporting capabilities. Some users report that reports are difficult to customize, often inaccurate, and lack essential filters. Reviewers indicate that navigating the reporting module is cumbersome, requiring multiple steps to access basic information. Users say that some reports do not match others, making it hard to track practice performance or financials. They feel that the inability to generate tailored or interactive reports limits their ability to analyze data effectively. Many find the reporting system outdated and not user-friendly.

Long waits for phone assistance

62% of reviewers feel negative about ChiroTouch’s phone support. Some users report long hold times, difficulty reaching live representatives, and inconsistent follow-up on support requests. Reviewers indicate that getting technical help by phone can take hours or even days, which delays problem resolution. Users say scheduled callbacks are often missed, and responses vary in quality. They feel that support is less accessible compared to sales, and navigating automated systems is frustrating. Many express dissatisfaction with the overall responsiveness and effectiveness of phone-based customer service.

Persistent software glitches

Marketing/Admin

Also, we have had random issues with system functionality across all of our workstations; it's difficult to assess if this is related to our equipment or the ChiroTouch program...

70% of reviewers feel negative about ChiroTouch’s bugs and issues. Some users report frequent glitches, crashes, and freezing, especially with multiple users or during updates. Reviewers indicate that certain features malfunction or are unreliable, causing workflow interruptions and extra work to resolve errors. Users mention difficulties with system recovery, app crashes, and problems that remain unresolved for extended periods. They feel that troubleshooting is often time-consuming, and some bugs impact critical tasks like billing or documentation. These ongoing issues undermine confidence in the software’s reliability.

High and opaque costs

chiropractor

Having server set up and maintenance, paying for review wave to integrate features that CT doesn't offer, recurring monthly costs

76% of reviewers feel negative about ChiroTouch’s pricing. Some users report that the software is expensive to set up and maintain, with high upfront and recurring fees. Reviewers mention that many essential features require additional payments, leading to unexpected costs. Users feel frustrated by bundled services, mandatory contracts, and frequent price increases. They say support and feature add-ons are costly, and billing practices can be confusing or inflexible. Many reviewers express dissatisfaction with the overall value given the ongoing financial commitment required.

Intuitive user experience

Office Manager

This software is very user friendly which allows for efficient use of time.

81% of reviewers feel positive about ChiroTouch’s user interface. Some users find the software very user-friendly, making it easy for both new and experienced staff to learn and use daily. Reviewers appreciate the intuitive layout, which helps them navigate the system efficiently. Users say the interface reduces training time and allows them to focus more on patient care rather than administrative tasks. They feel that the straightforward design contributes to overall satisfaction and smoother adoption within their practices.

Comprehensive practice oversight

This program took us from a tiny practice to one of the biggest in our state and is able to constantly evolve and improve.

82% of reviewers feel positive about ChiroTouch’s practice management capabilities. Some users say the software streamlines both front and back office operations, making it easier to manage busy or growing practices. Reviewers indicate that the system is versatile and adapts to different practice sizes, from solo to multi-provider setups. Users think the software provides all necessary tools for efficient practice administration, contributing to smoother workflows and easier access to information. They appreciate that it supports modernizing their operations and helps manage daily activities with minimal hassle.

Efficient staff onboarding

81% of reviewers feel positive about ChiroTouch’s staff training. Some users report that the system is intuitive and easy to teach, allowing new employees to get up to speed quickly. Reviewers appreciate the helpful and patient support staff, who provide guidance during onboarding and ongoing use. Some reviewers find that training resources, such as videos and community support, reduce the burden on managers. Users say the software’s design simplifies daily tasks for staff, making transitions and turnover less stressful. They feel the responsive support team contributes to a smoother learning curve for all employees.

Doctor of Chiropractic

It does an excellent job of bringing scheduling, documentation, billing, and claims together. Once templates and macros were properly set up, charting became efficient, consistent, and well-organized, which made day-to-day clinic operations run smoothly.

Chiropractor

ChiroTouch provides a stream lined EMR that allows me to focus on patient care and navigate chart notes with ease.  

Co-Owner

Integrated workflow that ties scheduling, documentation, and billing together, cutting down on errors and duplicate entry.

Overall, I find ChiroTouch to be a well-rounded application that enables me to compose adequate notes as well as keeping record of treatment progression.

Dashboard views that make it easier to spot denials, unpaid claims, and outstanding patient balances.

Claims submission directly from the system with built-in edits and checks that can reduce rejections.

Owner, Doctor of Chiropractic

Adding pricing for our retail products in order to add them to patients' bill for ea  visit was a bit difficult.  

Owner

Their onboarding team did not communicate amongst themselves, did not listen to our needs (we had to clarify with them over multiple phone calls because they kept sending us the wrong info and adding the wrong info to the contract) and was basically a nightmare to work with.

They will also hold your records hostage and will only do a full data migration when they feel its appropriate.

Office Administrator

Customer support:  Shoutout to [sensitive content hidden] for resolving my billing issue in minutes super friendly and thorough.

Front Desk , Chiropractic Assistant

From scheduling and patient documentation to billing and claims management, everything is well integrated and easy to navigate.

Chiropractic Physician

There is an AI component that will help formulate your charts in real time.

Chiropractic physician and owner

I like that it’s cloud based so I can access it from anywhere and schedule patients from my phone if I’m not in the office !

Occasionally during the workday there are times when I cannot access the software due to problems with the server.  

CEO and DC

i am getting paid faster by insurance and almost everyone is auto posted which saves so much time and gives a faster turner around to bill patients.

ChiroTouch is the OG of chiropractic EHR systems, and has a all the opportunity for the best integrations so you can customize your patient experience to the max!

Not being able to leave notes and how it just crashes at random times.

Director of Opperations

Over the last decade ChirTouch is one of the few tools that have kept pace with technology and kept up with changes in documentation requirements and insurance billing.

Chiropractic Assistant

Billing is a cakewalk once you get through onboarding, Like anything at first it takes some time, but it is so streamline now that its all set up.

The online scheduling option does not notify the provider and/or integrate with apple/google calendar so I need to continuously check the calendar.

Charting is now easier, takes less time, and uploads to patient records seamlessly.  

Creating treatment records and billing insurance is a breeze.

The reports in the server system were not in the cloud, billing was a mess, customer service was no help and it felt like I was teaching them every time I got a call, and it took an eternity to hear back from anyone regarding my help tickets.

ChiroTouch is also regularly upgrading the experience to include features and changes the community is requesting.

Administrative

There's times that they are attentive and take their time to go in and find the issue, some tech's go above to get the problem solved

Overall, it’s a dependable, comprehensive platform that supports professional, high-quality care delivery.

Sometimes it runs a little slow and when in a pinch that can be annoying, but that doesn't happen very often.

After days of not getting help with my ChiroTouch issue, he stepped in and took the time to fully understand and resolve it.

It has gotten better over the years but it still tends to be clicky especially on the Check out and scheduling end.

Billing Specialist

If a patient has 2 different insurances chirotouch only gives total amount received but does not have an option to see how much each insurance paid.

I used to use the old software for ChiroTouch before switching to the cloud and its a game changer.

Office manager

Apparently my password needed to be updated and I requested a link sent to my email.  

CT is customizable, which is both a strength and weakness.

CT tends to be a little "clicky" lots of clicks to do a simple task.

Office Manager Billing Coordinator

Occasional Bugs and glitches that disrupt workflow, usually a fast turn around time to fix issues though.

I know it seems simple but the fact that you have the accessibility to work from anywhere is a game changer!

We also have 4 massage therapists and 4 chiropractors....the online scheduling does not allow for changing the order of provider.

It can be limiting to certain abilities that a Chiropractic and Nutrition office is able to do based on the functions in the software.

The hot button feature allows me to keep my most used macros near and within a few clicks.

The hold time was short today; while calling in for assistance with billing.

Even adding the small things like the color option for "add ins" on the calendar.   And the calendar is so easy to use. But mostly I like being able to manipulate the chart notes to my liking and needs!

SOAP notes were great unless the software was glitching

Also, the addition of the AI note taking its a game changer.

The old system had both a chat and live call center that could answer questions immediately so you could get back to patients.

Now we are experiencing issues with their merchant services side and still aren't able collect payment b/c the guys can never get us a correct answer and refuses to take my advice for a ZOOM or TEAMS mtg

She found it was our security software that somehow was blocking my access.  

Can't use an iPad and patient statements aren't detailed as to if the balance was due to deductible, copay etc.

President

I like that it is designed for chiropractors specifically.

I also love being able to login from my phone or from home to schedule patients.

Appointment Scheduling

Scheduling

Note Taking

Insurance Claims

Phone Support

Billing

Pricing

Chiropractic Practice

Technical Support

Mid-size Business

Small Business

Freelancers

Large Enterprises

ChiroTouch Integrated Practice Solutions

Fusion

Fusion is an EMR for OT, PT, & SLP practices with features for scheduling, documentation, billing, insights, tasks, compliance, & more

Carepatron

All your healthcare work in one place: Notes, Clients records, Appointments, Billing, Payments, Transcription, Communication & more.

Alleva

Our state-of-the-art platform will take your center into the 21st century and streamline the entire process of EMR. Our platform provides more efficient workflows, reducing burn-out, and improving the quality of care. Insights offers real-time data for better business decisions and easier reporting.

EHR 24/7 provides patient management charting, real-time data, customizable forms to enhance accuracy, productivity, and patient safety. It also has integrations for patient intake and e-prescription solutions.

ChiroTouch vs EHR 24/7 Comparison (2026)

ChiroTouch

EHR 24/7

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives