DaySmart Vet vs Covetrus Impromed

Instinct Science

Covetrus Pulse

Shepherd

Instinct is the new cloud-based operating system for the modern veterinary hospital: a full electronic medical records and practice management system.

Meet Covetrus Pulse, the industry’s first all-in-one vOS. With Covetrus AI, save 6+ hours a week*, streamline visits, and auto-generate SOAP notes, all while focusing on delivering exceptional patient care. And it's all at no extra cost!

The workflow-first PIMS built and driven by practicing veterinarians, so it feels second nature. 

DaySmart Vet provides easy-to-use practice management software to automate tasks, streamline workflows, and improve communication.

Accounting

Activity Dashboard

Alerts/Notifications

Appointment Scheduling

Billing & Invoicing

Calendar Management

Charting

Client Management

Communication Management

Confirmations/Reminders

Customer Database

Data Import/Export

Document Management

Document Storage

Electronic Payments

Electronic Signature

Email Reminders

EMR/EHR

E-Prescribing

Historical Reporting

Imaging and X-rays

Inventory Management

Invoice Management

Live Chat

Medical Billing

Patient Intake

Patient Portal

Patient Records Management

Payment Processing

Prescription Processing

Reminders

Reporting & Statistics

Self Service Portal

SMS Messaging

SOAP notes

Status Tracking

Task Scheduling

Template Management

Third-Party Integrations

Treatment Planning

Workflow Management

By industry, DaySmart Vet reviewers are most commonly professionals in veterinary (92%). The most frequent use case for DaySmart Vet cited by reviewers is veterinary (100% of reviewers).

Users and use cases

Reviewers appreciate DaySmart Vet’s affordable, scalable pricing and say the pay-as-you-grow model offers flexibility as their practice expands. Some users report that add-ons and essential integrations can be expensive, impacting their perception of overall value for money.

Value for money

The DaySmart Vet integration most frequently cited by reviewers is CardConnect, a payment processing product rated 4.5 out of 5 for its integration with DaySmart Vet.

Integrations

DaySmart Vet is a veterinary tool offering key features such as patient records management, billing and invoicing, appointment scheduling, payment processing, and confirmations/reminders, among others.

Proprietary

DaySmart Vet

Linux

Chromebook

Windows

Web-based

IDEXX Neo

ezyVet

Digitail

Covetrus Avimark

Cornerstone Software

Vetport

RxWorks

VisionVPM

NaVetor

Hippo Manager

PetDesk

1-5 Users

6-10 Users

11-15 Users

16-20 Users

21-24 Users

25+ Users

Owning Veterinarian

The templates are a bit rigid so adapting the exam for each patient is difficult as you have to write in everybox for the template every time instead of being able to adapt a template to leave out or add in certain elements or body systems in individual medical records.

DVM and Sole Owner

I figured out a way to get around this by adding all the vaccines and important preventive care items to my inventory as $0 items that are specified to be "for record-keeping purposes only", but it's a roundabout way of achieving this.

Office Manager

Not being able to export the correct file type to upload controlled prescriptions for reporting has made more work for our staff, as we now have to manual log them all, whereas our previous system we were able to export a file that was ready to be uploaded.

Lead vet assistant

DaySmart vet offers fast customer service, constantly going above and beyond to fix bugs/issues and constantly offering updates and improvement.

Veterinarian

The online scheduling options as well as fillable forms makes scheduling my appointments for my self so easy.

Practice Manager

I love that I am able to instantly chat with support, email support and the response time is amazing!   If they do not have an immediate answer, or something the software does not currently provide, they take the time to research and find ways to get you the results you are looking for!

Owner Veterinarian

I love being able to make templates for medical notes (for example for cat spays) then fill in the blanks.

Currently my only thing right now is checking out with a patient that got a rabies certificate and the tag number not showing up even though we added it during check out.

Managing Veterinary Assistant

I've been using this program in two different practices, as it's been developed and appreciate the tech support and the responsiveness to suggestions as it becomes more sophisticated.

Clinic Manager

Also the integration from our old system did not go as planned, but that was not a daysmart problem, rather a problem with out old software that did not want to release the information.

Receptionist

We have to use a separate software for live communication with clients which does not log onto Day Smart.

Owner and veterinarian

The only thing I did not like was that I had to learn another type of software. But it has been so simple and they help in so many ways, chat, email, FAQs, and video library.

Only seem to have one option to remind clients about appointment which creates conflicts with Surgery and Drop offs scheduled as they list the time currently and we need those special appointment to come in with in certain time frames.

The best part for our clinic is being fully integrated with our schedule, timeclock, patient charts, labs, client communication, billing and card payments.

I used to have a 3 ring binder, which I used to keep track of printed emails and hand written notes, to keep track of  our software issues.  

Also, I really appreciate the integratation with other software platforms, which gives the ability to link lab results into pet profiles, and orders placed via Vetcove and some of the individual vendors are super easy to integrate into inventory.

Registered Veterinary Technician

Can't search through pet's pharmacy/medication history (have to scroll, can be PAGES/extensive), therefore can't assess patient history as quickly

CSR Team Lead

Our transition from Cornerstone to DaySmart was a bit clunky, and we encountered quite a few bugs early on (for example, patient profile photos didn’t transfer and many breeds imported incorrectly).

Veterinary Assistant

The ability for the software to help manage the hospital as well as the patient and client information.

Customer Service Representative

The option to chat with a live person to solve real time issues is something that hard to come by.

I also loved the controlled drug log so that you don't have to keep track of controlled drug usage manually.

I have to right click on every link, so I don't lose the previous page when editing profiles.

Owner veterinarian

This would be the most appropriate set up, but I have to put the person as an owner to allow them to be able to pay the invoice.

Community Solutions Specialist

She was very patient as I was working on multiple things when I started the chat and she asked for screen shots and then sent one back which was incredibly useful for me to send to my sup to do what i needed

DVM and Owner

Wish there was a way to start a SOAP note and then bring in the estimate vs having to open a SOAP by converting the soap to an invoice...just adds an additional step.

Owner

I also wish letters weren't sent out as a link, but that the actual letters was in the email/text.  

Operations Specialist

We may ask to have a feature like "easy in hospital communications board" that I have seen on another PMS but we will get a notification that Daysmart has added a new add on that would cost $x.xx that maybe no one asked for.  

Really like the ability to instantly add photo's to a patient chart that are sent via SMS message.

Customer support has been top-notch since day one. When I opened a second practice, I was really pleased that the software could handle multiple locations.

The pop-up notes system has been inconsistent and makes it difficult to see patient alerts that could pose a danger to the patient or staff.

A better way to send clients a single list of all appointments would be huge since our clients come several times a week for months.

I am a relief doctor and work with several cloud based and computer based software and Daysmart beats them all.

Aftercare Center Manager

DaySmart customer support has always been very responsive to my questions via live chat, and they have excellent customer service and provide clear answers.  

They continue to add helpful features which is great. Since it is constantly being updated it doesn't get dated buuuttt just like many dynamic programs, recent updates can lead to big headaches.

The integrated payments and ability to securely keep cards on file are huge advantages.

Head receptionist

Instead of having to select history then pharmacy then search the meds.

Communications with clients through email or text are not as fluid and have some issues with obtaining remote signatures for estimates if someone is not on the Petcare app.

owner

One thing would like better is when I print the End of the Day Detail report, the refunds reflect in the total whether it is cash, care credit or credit card.

practice manager

The software also tends to lag or be delayed when performing daily tasks.

I also wish the integrated payments system were a bit easier to use; we’ve had to tighten our refund process, which has unfortunately led to some frustrated clients.

The repeat appointment system is clunky and difficult to work with, especially when you need to move any of the appointments "in the chain" as we've come to call it.

We are a mobile equine vet with 3 veterinarians so scheduling can get hectic.

Administration

The staff is very knowledgeable in assisting in all areas, appointment scheduling, payment processing patient management.

Manager

Super easy for clients to pay for invoices through multiple different avenues.

Hospital manager

The customer support is great; if I have an issue is is addressed promptly and effectively be friendly support staff.

Founder, Owner

I love how easy it is to gather quarterly information from the reports, and the filters are intuitive and help you drill down to the info needed.  

I also do EVERYTHING from my phone and this software lets me do that perfectly.

The mobile application of DaySmart is still in need of some work- it can be hard to pull up on the phone in the field.

Fair number of inefficiencies that have not been addressed yet so we have had to create a lot of work arounds to accomplish integral tasks.

I've recommended the software to other mobile providers because I very much value its efficiency and lower cost than "bigger" software programs.

Reviewers feel DaySmart Vet’s appointment scheduling is easy to use, flexible, and helps keep clinics organized. Users report they can schedule, reschedule, and move appointments with minimal effort, and appreciate customizable appointment types and color coding. They indicate DaySmart Vet supports online booking, though some note limitations in searching for specific doctors or appointment types. Users mention the system integrates with other booking platforms, but would like improved continuity of care and easier access to patient records during scheduling. Of the 35 DaySmart Vet users who gave detailed accounts of their use of Appointment Scheduling, 91% rated this feature as important or highly important.

Patient Management

Customer Support

Chat Support

Billing and Payments

Medical Records

Reporting

Email and Text Communication

Small Business

Freelancers

Large Enterprises

Mid-size Business

DaySmart Software

ImproMed aims to streamline business operations and create ideal workflows for veterinary practices. It helps track client data and aids the creation of wellness plans. Key features include inventory optimization, product and pricing management, enhanced reporting, and schedule management.

Telemedicine

By industry, Covetrus Impromed reviewers are most commonly professionals in veterinary (95%). The most frequent use case for Covetrus Impromed cited by reviewers is veterinary (100% of reviewers).

Covetrus Impromed is a veterinary tool offering key features such as patient records management, billing and invoicing, appointment scheduling, prescription processing, and inventory management, among others.

Covetrus Impromed

Basic

Frequent glitches and crashes

Owner DVM

The problems are: the program not loading modules the same, giving the blue "circle of death" constantly, delayed opening of screens and kicking out of the program during operation.

83% of reviewers feel negative about bugs and issues. Some users report that the software frequently experiences lag, freezing, and unexpected crashes, which disrupt daily operations. Reviewers indicate that glitches often occur after updates or during routine use, leading to frustration and workflow interruptions. Some users say that server disconnects and module loading problems are persistent challenges. Reviewers find that technical issues are not always resolved promptly, and recurring bugs can make it difficult to rely on the system for critical business functions.

Inconsistent, unresponsive support

the help feature doesn't answer 90% of questions/concerns so you must use customer service which has become a long process to obtain assistance

When Impromed was a stand alone company, things were great.   When they were purchased by Henry Schein, they started to decline on technical support and have gone completely into the toilet ever since it became Covetrus.  

42% of reviewers feel negative about customer support. Some users report that support is difficult to reach, with long wait times and inconsistent follow-up. Reviewers indicate that support staff often lack sufficient knowledge of the software, requiring escalation to higher-level technicians who may not respond promptly. Some users say that communication between departments is poor, and support quality has declined over time. Reviewers find that unresolved issues and lack of effective assistance make it challenging to address problems, impacting their overall satisfaction with the product.

Comprehensive feature set

84% of reviewers feel positive about the features. Some users report that the software offers a wide range of features that support various aspects of veterinary practice management, from record-keeping to data tracking. Reviewers indicate that having multiple ways to achieve the same outcome is valuable, as it allows employees to work according to their preferences. Some users say the system’s versatility and the ability to customize features enhance daily operations. Reviewers appreciate that features like emailing, texting, and security options contribute to efficient and cohesive workflows across the organization.

Flexible, easy training experience

Operations Manager

Use is so easy and understandable that you can onboard new hires with ease.   

78% of reviewers feel positive about the training and learning curve. Some users report that the software is easy to train new staff on, even those with limited computer experience. Reviewers indicate that the system offers multiple ways to perform tasks, which accommodates different learning styles and helps new hires become proficient quickly. Some users say that customizable workflows and user-friendly navigation make onboarding smoother. Reviewers appreciate the availability of training modules and tutorials, noting that these resources empower teams to learn efficiently and adapt to updates or new features with minimal disruption.

No other practice management software can be visually customized to see available resources at a glance.

Once a person learns the basics of the software, most things become fairly intuitive.

The hardest thing the script labels you have to program and its not the easiest thing to do if you have never had to use programming keys.

Inability to view patient dashboard and reminders without switching screens.

It is a geeks dream for being able to set up the way you and your staff will use this system.

Practice Management

I love being able to easily access my patients' medical records and the ease of overall seeing what I need to be able to see in a chronologically appropriate manner

CVT, Talent and Culture Coordinator

It has been may years of using it and shaping it to the flow of our practice.

Several times now for puppies, when I hover over the appointment in easytime, it will say "12 weeks and 3 days", but in the medical record it says "16 weeks and 5 days".

Difficulty scheduling ambulatory appointments on calendar with multiple patients at one appointment.

DaySmart Vet vs Covetrus Impromed Comparison (2026)

DaySmart Vet

Covetrus Impromed

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives