Covetrus Pulse vs Covetrus Avimark Comparison

Covetrus migrated us from Evetpractice when they created Pulse.

Internet response time has slowed down. Also seems to slow down even more after our recorded closing time of 5:00 pm. Seems you don't allow any response for the last question about integration other than Covetrus Prescription Management.

Covetrus Pulse was easy to use and implement

multiple zoom meeting required before go live date that didn't explain set up well enough, on line chat was more useful

I like the ease of IM if I have issue it is important that we get things fixed ASAP.

That people keep forgetting to submit lab work after they choose it.

I like the interface of Covetrus Pulse, I find it visually appealing and very intuitive and easy to use.

I especially feel limited in the types of reports I can run to evaluate the business. The billing/invoice features need fine tuning also.

Intuitive and easy to use, user-friendly interface, customizable and includes most necessary features in base price

Owned by Covetrus which we were avoiding due to data breach; did not have all functions we were looking for

Thanks for your review, Katherine. We're glad you found the right solution for your practice, but we want to assure you Covetrus has never been the subject of any data breach. Covetrus always maintains a high level of security in the handling, storage, and transmission of customer data including credit card information, prescription information, and PII. Our Data Privacy Values are available online and can be reviewed anytime http://covetrus.com/wp-content/uploads/2019/09/US-Privacy-Policy-Revised-August-24.2019.pdf

eVetPractice has an amazing support team and structure. Covetrus as a whole is easy to work with and they answered and addressed all our questions and concerns throughout the process.

It does require quite a few clicks to be able to access certain features and things. Could be more streamlined.

Covetous Pulse is easy to learn and use right out of the gate. There are some tweaks needed, but their on line help is quick and efficient. If it is not already in an article to follow, a representative is quick and effective to solving the problem or with advice.

Integration was quite easy as an end user. Cut and paste and some calendar issues can be simplified or added to assist in daily scheduling. Least liked though is the invoicing when there is a balance, or open balances.

I love the fact that the software is web-based and accessible from anywhere including a cell phone if needed. It is also great that most everything can be done from within the same PMS, ie: text, email, online portal etc.

The accounting is horrible. It is near unusable to reconcile your daily charges. It is difficult to asses the client account history, DVM production is skewed as it adds every item to production whether the client has left the building or not. The reporting is in o order. At all. To enter your profit centers is ridiculous as they appear in random order, different every report.

It's easy to use, good value for the money, and user friendly.

For the past year the software is extremely slow, lags and has been down multiple times. The Covetrus orders is often down and not working as well.

I like the fact that Covetrus is so tech-forward. I can move around my clinic, use different devices, and still be up to date with my patients' most recent information.

This software has improved greatly over the time that i have been using it. I think improving the integration with the prescription software, so that it flows more smoothly, would be very helpful, but that's the only improvement that I can think of!

It's nice that it can be accessed away from the clinic (cloud based).

We've been having numerous problems with our printers since installing the evet softeware. There are also a good many glitches and hiccups associated with the program. No program is perfect, but the continuous issues with our Dymo label printer and HP printer is very problematic.

The price is great. The scheduling module is very user friendly. Reminders are accurate.

Managing records, client communications, and invoicing could all be better. I also hate that when we ask for a specific improvement, Covetrus tells us we can submit an "enhancement request" for the software team to take into consideration. We've submitted countless "enhancement requests" over the last 4 years of using them, and literally NONE of them have been granted. Instead we get unwanted "updates" such as the screen being outlined in pink/blue to indicate the patient gender, the appointment calaendar now has the times along the side of schedule(nobody needed this, the times are on the appt slots when you hover over them), and the removal of the original whiteboard to be replaced by a "tasks" list that does not work the same way.

Thanks for sharing your feedback with us. We will provide this information to our product team for review.

We LOVE the portability of the software. Being 100% mobile allows us to be anywhere and use evet.

The inability to easily change to allow online access to our clients.

Hello Linda! Thank you for your review. We're very happy to have you as an eVetPractice client. Glad to hear you are enjoying the full Covetrus ecosystem too! All the best!

Overall, Pulse is easy to use. The day-to-day operation is straightforward and therefore it helps our client flow through the exam rooms. It is easy to write up medical records and to generate prescriptions for medications that are dispensed in house. Our lab station is integrated which makes things so much easier.

I do not like the change of integration with our payment processor. We like our current processor and are disappointed that the they are no longer an integrated option. I feel this was a change from our original agreement. Pulse often takes a long time to generate reports and many of my year-end reports had to be divided up into 3-4 month increments to get all of the information I needed.I also feel the integration with Covetrus for ordering and inventory management is cumbersome so I do not use that feature.

What we love about Evet is that, unlike Avimark, it doesn't just shut down and no inhouse server to worry about. Also, we really love the real time updates - seemless!

So, we run an all-exotics veterinary hospital. From the very beginning, we knew that no veterinary software was going to be made for "us". However, for the ease of making something work for us, we chose Evet. THe software was relatively easy to change to fit our needs. There have been many challenges that make Evet frustrating. We run business so differently than companion practices, use different products, rarely use pet insurances or wellness plans. So, you can see that all of those great Evet programs and uses are useless to us. We have asked for lots and lots of updates over the last couple of years, and we probably won't see them implemented because companion practices make up for of a constituency than we do....

Easy to navigate. We like that all the clients/ patient information is there together. Love all the different integrations that goes with it (I.E Covetrus Pharmacy, rapport) and love that is is cloud based and we don't have to rely on a server.

We least like the boarding, seems to be more step when checking out clients.

I love the easy access away from the clinic! The options to communicate directly through text and email while logging in the medical record is nice.

I can only compare it to Avimark- it feels like it takes two extra steps to accomplish the same goal with Pulse on multiple tasks.

I've always used Avimark in SA practice. When I moved to FA practice we started looking for a CRM to fit our needs. Unfortunately, as we are a poultry specific practice, many programs do not meet our specific needs. However, I found the demo to be very intuitive, flexible and there were many features similar to Avimark. Overall, if the software had worked for our practice, we would have signed up in an instance

I didn't like the demo of the software. You were restricted in that you had to practice within their demo model. Many companies will give you a free trial for a month, allowing you to enter in your own clients, logo, forms, etc. This would have been beneficial if we had in fact gone with this software, as we wouldn't have had to enter in all of our information twice.

Thank you for your kind words, Amanda! I've shared your feedback regarding the demo model to our Product Management and Sales teams. If you ever have any additional feedback you'd like to share, please email us at HSVS.Solutions@HenryScheinVet.com. We wish you all the best finding the right fit for your unique poultry practice!

Pulse is easy to use, support is very responsive and helpful.

The reports are a nightmare and the accounting is atrocious. This is the one aspect that Pulse should look at Avimark and try to mimic them on reports.

I was really attracted to this software for the ease of us, the screens are very easy to navigate. My new staff catches on in no time.

Since being bought by Covetrus there seems to be more outages than previously. They also need to implement a back door use for when the server does crash to at least allow use of the software.

We started with evetpractice and it has since evolved into Covetrus. Customer service is great and respond in a timely fashion. Updates are also great that are constantly being done to improve the system. Cloud based mean we can also access records anywhere and at any time.

I wish requests for updates or improvements were responded to to find out if it’s even a possibility to implement. There are some that would be simple changes that could help everyday employees with Covetrus use. The sign ins can be tedious but understand the importance for security. Also if we lose internet and being beach property occurs on occasion and we lose access to records.

Its easy ability to quickly learn using the software. It has many features that are essential to veterinary practices. The customer services is generally good. Its nice to be able to access the software with any device that has internet.

The system and updates seem to have declined since Covetrus purchased it. Update are slow, issues arise alot more then before and customer service has started to decline. Many times we have asked for assistance and the agents have seemed annoyed. Requests for updates that are crucial seem to not be as important as they used to be. Its confusing because the Covetrus also owns several other veterinary software programs that have been around a very long time. Those programs have many of the options that are needed for this software yet they are not available on this system. I think there is much to be desired since the software was sold to larger company that values it customers less.

Hello Katie! Thank you for your feedback! I'm glad that you like your eVetPractice software. I've sent on your concerns about the updates and support. We're focused on continual improvement and always looking for feedback on how we are doing. If you have any additional questions or feedback, please don't hesitate to reach us at US-CGSS_Solutions@Covetrus.com. All the best!

The software is fairly intuitive and easier to use than most others we demo'd when starting our practice. One of the most critical things and best thing about Covetrus Pulse is the ability to get technical support easily. Their technical support staff is friendly, competent, and will explain things in an easily understood way. Integrations with other software such as Antech, Worldpay, and Home Again also work well.

1) The limitation of only working with old, no longer available version of the Dymo Label Writer is ridiculous. The technical needs really needs to fix this problem to make this product continue to be usable. It should be able to function with more current, readily accessible versions of Dymo Label Writers. 2) Some of the quirks that require workarounds are not intuitive for the staff as they are not software savvy. As an IT person I find it easy but most practices would require an IT person to understand, setup and explain some of the quirks. Releases are misleading also as many just provide an explanation as to what the team thought the input meant, which indicates they do not have an understanding of how the issues affect users.

I love that I can use it anywhere. I am on-the-go most of the time, and it's easy to pull a patient's record up on my phone if I need a quick look.

I don't like the way that the records print out. I feel like they are hard to follow. I still love the way that records look in avimark, particularly with the reminders and master problem list/diagnoses at the very top of the records.

Hello Dr. Powell! Thank you for the review! We're happy to have you! I've sent over your feedback on medical record printing for consideration. If you have any additional questions or feedback, please don't hesitate to reach us at US-CGSS_Solutions@Covetrus.com. All the best!

I honestly do not like any part of this software. I have been in the field for over 20 years and have used many practice management systems. I used to think Avimark was the worst, but eVet has taken the cake. It is terrible to use as an employee and especially awful to use as an administrator.

I think the thing that I would say is the worst part is the fact that it continually crashes. I literally crash the program every time I try to run any basic report. I am not exaggerating! I know that if I go to run a report, the program will crash and I will have to terminate the program and open it again.

Thank you for letting us know about your experience with eVetPractice. Please contact customer support for help with any product-related training or technical issues.

The "hot keys" and short cuts are very useful

Customer service has really dipped since being bout out by Covetrus

Easy to understand and train employees. easy to navigate and able to see overall picture in a single window

Help is not available when needed it its very hard to get hold of help desk people over the phone since henry schein (covetrus) took over

Avimark is very user-friendly and makes training new employees easy. It is integrated with other services to make transactions seamless. It enables our staff to spend more time with patients and working doing what we love to do!

We have had a little bit more of a wait for the chat support feature since Avimark was bought by Covetrus but honestly have no real complaints.

Phone support is good most of the time, most agents are able to quickly walk you through something even when it should be easy, but isn't.

Avimark does not play well with most other platforms. Integration between Zoetis Labs is a nightmare, and pretty much any product that is not manufactured by Covetrus.

Thanks for sharing your feedback with us. We will provide this information to our product team for review.

Avimark has been one of the most user friendly PMS I've worked with (worked with four other platforms). The ability to merge info from the PMS to a MSWORD document makes it so that all of the documents we sent out look clean and well formatted. Having all the information on one display is nice. Ability to search for a service or product by enter parts of it in the description is a handy search feature. The...

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The difficulty for the program to evolve because of its coding is disappointing. It's network dependence and hiccups that happen on wifi is disappointing. Inability to attach documents other than doc files to treatments/inventory is less than ideal when many of the handouts we have are pdfs. With one of the most recent reminder upgrades the ability to modify them has been restricted.

Very customizable - if you know what you're doing and take the time, you can make this software do almost anything you want and work in the way that fits your hospital's workflow best.

It takes a lot of time and effort to optimize functionality. It feels impossible to ever really use it to the best of its ability. It would probably take a dedicated staff member with technical knowledge at least a month to figure that out.

What I appreciate the most is the ability for new team members to learn the software quickly and the ease of which you can obtain the data needed. I have been an advocate for this software for over 15 years.

I do not have any specific issues with the software. When I have issues customer support is able to help. We did have a rough spot for a time when Covetrus purchased as far as the technicians knowing the software, but now this has greatly improved.

Inventory management is great if the time is taken to set up properly. The appointment calendar is useful. Worklists keep the staff together. There are a lot of useful aspects of the software but there are a lot of hoops to jump through to get there.

There are too many windows and options to click through before a change is effected. The fear of running updates because you will lose information or capabilities is real.