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Covetrus Avimark

Practice management solution for veterinarians

Last updated: March 2025

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Table of Contents

Covetrus Avimark - 2025 Pricing, Features, Reviews & Alternatives

What is Covetrus Avimark?

AVImark by Covetrus is an on-premise practice management software designed to help veterinarians and vet hospitals automate and manage finance and administration tasks, such as appointment scheduling, invoicing, budgeting, medical records management, and more. The platform includes a built-in search engine, which allows users to retain accurate information and run customized and targeted marketing campaigns.

AVImark’s key features include management of inventory and prescriptions, payment processing, client communications, lab system integrations, and forward booking of appointments. The telemedicine functionality enables veterinarians to reach industry specialists and clients via video conference calls, chat, email, and more, even from remote locations. It also has an activity dashboard, which lets administrators streamline tasks such as pet boarding calendars, patient reminders, financial reports, and more.

AVImark offers integration with laboratory and inventory systems providers such as Antech, AXIS-Q, Hemagen, Scil, Heska, IDEXX, Abaxis, Cubex and Intelligent Inventory. The software offers marketing communication tools such as Rapport and Vetstreet Pro, which facilitate timely communication between representatives and patients through various channels, such as text messaging, phone calls, voice messages, postcard reminders and more.

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No pricing info

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Covetrus Avimark’s pros and cons based on 595 verified reviews

To identify what users like and dislike about Covetrus Avimark, our data scientists apply advanced modeling techniques to our proprietary reviews data. We've sorted the resulting list of pros and cons based on the percentage of users who expressed positive sentiment toward the given topic in their reviews.

To determine these pros and cons insights, we analyzed responses from 595 verified reviews

Effective employee learning

97% of reviewers feel positive about the employee learning aspect of the software. Users think it is user-friendly and intuitive, making it easy for new employees to learn quickly. They appreciate that the software can be taught without much difficulty, even to those with limited computer experience. Some users report that hands-on learning and the availability of multiple ways to complete tasks help employees personalize their use of the software.

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“You can learn the program quickly and accomplish complete a task a few different ways, which allows employees to find a protocol that they best click with.”

Dana Taylor

Practice Manager

“We find that Avimark is very user friendly, has great reporting features, and is intuitive for new staff in terms of initial training. ”

Mary Weeks

General Manager

Ease of learning

90% of reviewers feel positive about the learning ease of the software. Reviewers indicate that while the software has a lot of features, it is relatively easy to learn and use. They appreciate that the basic functionality is intuitive and that users can pick up new features quickly. Some users report that the software saves time once the learning curve is overcome, and they find it easy to teach others.

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“I liked that you could figure most things out as you go vs spending hours in front of video trainings. ”

Kathy Litochleb

Hospital Manager

“I was able to use Avimark the first week I was here, and I learn new features just about every week.”

Andrea White

Receptionist

Comprehensive veterinary management

88% of reviewers feel positive about the veterinary practice management capabilities of the software. Users say it meets the needs of a busy veterinary practice, offering features for appointments, surgeries, and detailed client and product data management. They appreciate its user-friendly interface and the ability to handle multiple aspects of veterinary care, including boarding and grooming.

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“A program that makes the animal hospital better appropriated for appointments and surgery's as well as keeping detailed data of all clients and products.”

Matt Jones

Animal Care Specialist

“After 20+ yrs in the Veterinary field, and using many kinds of veterinary based software, I would say Avimark is the most user-friendly while also giving you all of the bells and whistles that a vet practice needs. ”

Kathryn Parks

Hospital Manager

Efficient staff training

87% of reviewers feel positive about the staff training capabilities of the software. Users find it user-friendly, making it easy to train new hires quickly. They appreciate that the software is intuitive and can be taught in a short amount of time, even to those with no prior experience. Some users report that the software's ease of use helps in implementing and training staff efficiently.

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“Can train new people in an hour to do basic work on it, unlike many other software titles. ”

Michael Deutsch

DVM

“As a manager, I love that it is so user friendly as we can easily train new hires that have never used it.”

Stacey Hall

Clinic Manager

Robust practice management

86% of reviewers feel positive about the practice management features of the software. Users think it is comprehensive and customizable, fitting the needs of various veterinary practices. They appreciate its ability to manage daily operations efficiently and its adaptability to different practice types. Some users report that the software has evolved over the years, adding features that enhance practice management.

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“AVImark has continued to evolve over the years, adding features to allow veterinary practice owners to worry less about the software and more about the business. ”

David Briggs

IT Support

“I have used AVImark in multiple practices and found it to be easy to train others to use, efficient for daily use and adaptable to many different practices.”

Neda Panuska

RVT

Frequent software glitches

90% of reviewers feel negative about the software errors and glitches. Users report frequent crashes, freezes, and error messages that disrupt their workflow. They say these issues often require time-consuming troubleshooting and support calls. Some users indicate that the software's slowness and coding errors impact their daily operations significantly.

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“After using Avimark for 9 years we're now looking into new software. While Avimark is generally user friendly and "intuitive", some of their modules (esp the SOAP templates) are extremely cumbersome. While some features are great (ie the "whogot" list and the glossary), their inability to keep their product functioning around the clock has pushed us into the pricey decision to find new software. ”

Michelle Lampe

Practice Owner/ DVM

“We have had several global crashes of the system at the Avimark Company Level in the last year that left us with no access to our files and then no access to support.”

Michael Belovich

Chief of Staff

Challenging inventory management

63% of reviewers feel negative about the inventory management features. Users find the inventory system cumbersome and difficult to use, with frequent inaccuracies and the need for constant re-indexing. They report that the multi-step processes for ordering and receiving items are inefficient and that the inventory reports are often unreliable.

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“While it has the capabilities do everything you need that is necessary, it is extremely slow when performing those functions. When running inventory reports, I once was running different reports on 7 computers because it was taking about 15-30 minutes for each report. If I had only been using one computer, I would have never gotten what I needed to do done.”

Mallori Girard

veterinary technician

“The inventory is difficult to utilize due to many multi-step processes to order and receive items and the idexes have to be frequently rebulit or the inventory is incorrect.”

Rebecca Infinger

Hospital Manager

Inefficient search functionality

61% of reviewers feel negative about the search functionality. Users say the search features are outdated and complex, making it difficult to find information quickly. They report that custom searches often require technical support and that the system fails to recognize duplicate clients or handle detailed searches effectively.

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“You have to have a custom search set up, which requires tech support nearly all the time because they are too complex to build on your own. Despite same telephone and/or same address, does not always recognize a duplicate client. ”

Jessica Molina

Hospital Administrator

“Searches are simply too complex for the technology that exists today, filtering should be possible within the system but it is sorely lacking (not many or none). ”

Paul Burnett

Practice Manager

Inadequate phone support

56% of reviewers feel negative about the phone support. Users report long wait times, unhelpful responses, and inconsistent information from support agents. They say that resolving issues often requires multiple calls and that the support team sometimes fails to follow up on problems.

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“We frequently have to shut the system down due to error messages. When you call Avimark for support you're on the phone with them for a hour or so rebuilding indexes etc”

Kelley Banks

Practice Manager

“Poor customer service, issues with returning phone calls and extremely long wait times.”

Jeff Gilliland

Owner/Veterinarian

Problematic software updates

52% of reviewers feel negative about the software updates and issues. Users report that updates often cause new problems and require time-consuming fixes. They say that the software frequently needs index rebuilds and that some issues remain unresolved for long periods. Some users indicate that the updates can disrupt their workflow and cause compatibility issues with other programs.

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“We are constantly cleaning up the "update" catastrophes caused by their own inability to perfect their product before requiring imperfect updates in order to continue using their product at it's most recent capacity.”

Stephanie Coolidge

Hospital Director

“It is glitchy and most solutions require rebuilding indexes that are time consuming and screw up other parts of the program.”

Nessa Franco

Hospital Administrator

Covetrus Avimark's key features

Most critical features, based on insights from Covetrus Avimark users:

Patient Records Management

4.5

(182)

Appointment Scheduling

4.4

(178)

Billing & Invoicing

4.3

(178)

Inventory Management

3.7

(164)

Confirmations/Reminders

3.9

(158)

Prescription Processing

4.3

(166)

All Covetrus Avimark features

Features rating:

4.0

(595)

Document Management

(0)

Reporting & Statistics

3.0

(1)

Invoice Management

4.7

(6)

Customer Database

4.4

(7)

Communication Management

3.4

(5)

SOAP notes

4.3

(3)

Treatment Planning

3.9

(142)

Imaging and X-rays

3.6

(105)

SMS Messaging

(0)

Third-Party Integrations

(0)

Activity Dashboard

(0)

Electronic Signature

(0)

Email Reminders

(0)

Reminders

(0)

Covetrus Avimark alternatives

Covetrus Avimark

4.1

(595)

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.1

Features

4.0

Value for Money

4.1

Customer Support

4.2

ezyVet

4.7

(255)

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Starting from

245

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.6

PetDesk

4.7

(175)

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Starting from

249

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.6

Value for Money

4.7

Customer Support

4.8

Vetstoria

4.8

(118)

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Starting from

249

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.7

Value for Money

4.6

Customer Support

4.8

Covetrus Avimark pricing

Starting from

No pricing info

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

User opinions about Covetrus Avimark price and value

Value for money rating:

4.1

Of 27 reviews that provide robust commentary on Covetrus Avimark's price and value, 56% mention it in a positive light.

Some reviewers find Covetrus Avimark to be a good value for money, appreciating its fair pricing and the ability to install the software on multiple laptops without additional costs. They also like that it offers a well-rounded, full-featured program without extra charges for additional workstations or users. Some users say it is cost-efficient and relatively inexpensive for veterinary use. However, some users report that the software can be quite expensive, especially with storage costs and recurring payment plans that frequently have errors. They feel that additional training and support can be costly, and some find the fees to be high and the program not user-friendly.

Check .

To see what individual users think of Covetrus Avimark's cost and value, check out the review excerpts below.

“Pricing is very fair and I like that we can install the software on multiple laptops without having to involve tech support.”

Juan Villar

Owner

“Avimark is a well-rounded full featured program and is a good value and investment in your practice. ”

Rick Lisk

Owner / Managing Partner

“So if you have one question a year (which is about what we have) you have to pay hundreds of dollars. ”

Daryl F.

Covetrus Avimark integrations (12)

Integrations rated by users

We looked through 595 user reviews, to identify which products are mentioned as Covetrus Avimark integrations, and what is the users perception.

Rapport

Integration rating: 4.0 (1)

Other top integrations

Covetrus Avimark support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

Knowledge Base

FAQs/Forum

Phone Support

Chat

Training options

Videos

In Person

Webinars

Documentation

Live Online

Covetrus Avimark reviews

Overall rating

4.1

595

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend7.71/10

Rating distribution

229

258

Pros

“I love how responsive the developers are to suggestions for improvements. Support is awesome, and support hours are good - basically, they are there when we need them.”

Juan V.

Owner

“Originally we only had a handful of computers, where as now we have almost 30 running the medical program. I love the ease of use, for our staff, which helped to improve efficiency.”

Selena W.

Hospital Administrator

“What I appreciate the most is the ability for new team members to learn the software quickly and the ease of which you can obtain the data needed.”

Cindy T.

owner

Cons

“The difficulty for the program to evolve because of its coding is disappointing. It's network dependence and hiccups that happen on wifi is disappointing.”

Ben W.

Practice Manager

“The area code of the phone numbers disappear after entering a zipcode. It's a small error, but one that frequently causes our clinic to have incomplete phone numbers for clients.”

Sarah S.

RVT

“You can do repeat block offs on a different day, but not on the same day. I can think of similar small but annoying omissions in the security, medical records, and inventory.”

Katina S.

Owner

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