Covetrus Pulse vs Vetstoria

Covetrus Avimark

ezyVet

iTRUST

IDEXX Neo

TheraPlatform

Liquid EHR

Compare Covetrus Pulse and Vetstoria based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

DaySmart Vet

DaySmart Vet provides easy-to-use practice management software to automate tasks, streamline workflows, and improve communication.

Instinct Science

Instinct is the new cloud-based operating system for the modern veterinary hospital: a full electronic medical records and practice management system.

Shepherd

The workflow-first PIMS built and driven by practicing veterinarians, so it feels second nature. 

eVetPractice is evolving to Covetrus Pulse—Covetrus Pulse brings your software applications into a single, seamless veterinary operating system (vOS), letting practice teams focus on what matters most – caring for animals and strengthening client relationships.

Accounting

Activity Dashboard

Appointment Scheduling

Billing & Invoicing

Calendar Management

Charting

Client Management

Communication Management

Confirmations/Reminders

Customer Database

Document Storage

Electronic Payments

Electronic Signature

Email Reminders

E-Prescribing

Imaging and X-rays

Inventory Management

Live Chat

Patient Portal

Patient Records Management

Payment Processing

Prescription Processing

Reminders

Reporting & Statistics

Self Service Portal

SMS Messaging

SOAP notes

Status Tracking

Template Management

Third-Party Integrations

Treatment Planning

By industry, Covetrus Pulse reviewers are most commonly professionals in veterinary (94%). The most frequent use case for Covetrus Pulse cited by reviewers is veterinary (100% of reviewers).

Users and use cases

Some reviewers find Covetrus Pulse more economical than older programs, and they highlight its reasonable subscription and robust features for the price. Some users report dissatisfaction with unexpected price increases, contract issues, and higher ongoing costs. Reviewers indicate frustration with pricing inconsistencies and required upgrades.

Value for money

Covetrus Pulse is a veterinary solution with key features that include billing and invoicing, patient records management, appointment scheduling, payment processing, charting, prescription processing, and more.

Covetrus Pulse

Web-based

Windows

Linux

Chromebook

Android

iPhone

iPad

Hospital administrator

Our data migration from cornerstone came over in all the wrong categories and miss labeled support staff as doctors among other things.

Receptionist

Covetrus Pulse allows us to have a very comprehensive compilation of medical files and client history all in one spot, which is easy to navigate and work with.

Practice Manager

Secondly, I like that there is a feature submission option which allows the people who actually use the platform to have a direct hand in new features that could be put into the system.

The amount of customization available is helpful, information on patient visits is organized and easily acessed, adding documents is simple and fast

The reporting and inventory are the biggest hang ups for me.

I wish the anesthesia monitoring and exam forms allowed for entering letters/text as well as numbers in certain areas.  

Lead Receptionist

Inactive patients cannot be found with the basic search function, yet deceased pets cannot be hidden from client's active account.

Registered Veterinary Technician

Also, when a credit card is deleted from  WP, it does not trigger missed payments or accrue the missed payments.

You cant look ahead on the schedule without it defaulting back to the current date- If I am looking at appointment dates in October I do not want to be taken back to dates in August.

MANAGER, VET TECH

Also need to add a rabies vaccine expiry to be automatic applied on certificates (actual product expiry - NOT pet expiry)

If it aint broke, don't fix it" - I feel at times "updates" or "fixes" are not needed and it ends up not really helping us, making things more challenging as we learn the new updates that took place.

Now we have to completely exit the page, go back to the main medical page for that patient, in order to see the reminders.

Not being able to add a note in MR and have the option to easily add it to all patients on the account

The original person who set up the system entered vaccines in incorrectly and it has caused us a mess with reminders but that is on us and customer service has been very helpful.

The words integration and seamless don't really apply to this product as I'm discovering everyday Pulse doesn't integrate with anything properly.

Lead CSR

Too many steps involved for simple things such as scheduling appointments for multiple pets in the same family.

The process of filling or refilling prescriptions takes too long, and each medication has to be processed separately.

Invoicing in general is too rigid- it should not be hard to return items, refund items and void payments.

The reporting, the lack of training, lack of support and features (we have 3 clinics and I feel we should have been informed about going the Enterprise route)

Shift Lead

There are a lot of glitches, support team is responsive but lacks any helpful advice because most things are just how they are and no real way to fix or update the system.

Clinic Lead

Payment processor, entire invoice system, how it takes so many clicks to finish a task.

hospital Manager

You can have a document looking how you would like it to print and then when you  go to print - it is nothing like you expected.

Veterinary Assistant and Office Manager

We like how the results to labs are easily integrated to horse's files, how clients are able to access their profiles, and client communication is logged in the program so there are no questions on if a client has been contacted.

Office

I like the ability to see previous appointments and relevance to what the are coming in for each time

I love the wide array of functionality and how you can accomplish tasks in many different ways depending on your preferred work flow.

I like that the doctors signature can be saved in the system for rabies certificates.

Assistant Manager

Also the invoices are very confusing when trying to figure out an owners bill to see what they paid towards their balance.

Administrator

It is clunky to have to click edit on each item, edit, then save and close before moving on.

The fact that employees can access Covetrus while at home to complete notes, or do other work.

Owner

Also, very frustrating that if you change your exam template it changes past completed notes.

Hospital Manager

Overall this software makes simple tasks harder for reception.   And for Hospital manager to make simple corrections.  

Refilling prescriptions is much easier, and the price tag option is very nice for quick price comparison.

Talent and Culture Coordinator

Many files didn't transfer at all and we had to keep on checking Imrpomed to find them.

LVT, Inventory Manager

Inventory receiving is taking me 10 hours now instead of the 3 it used to take for myself and it is taking the retail/food inventory person 2 days now instead of 1 day to do her inventory.*Our pharmacy now needs 2 technicians to hold down the requests instead of 1.

ALLOW RAPPORT OR ANY OTHER COMMUNICATION WRITE BACKS INTO A PET'S HISTORY.  

Operations Manager

The ability for it to auto run is absent to my knowledge on my last chat with support a month ago.  

Veterinarian, owner

With Pulse I can make these changes in the field and they become active across the whole practice immediately.

We love how user friendly Covetrus pulse is and how much information we can store on all of our clients and patients.

Overall, the system is good and can be altered to each practice, but some things should be easier to navigate and not allow human error.

Also files are easily deleted by accident or just disappear sometimes making it hard to schedule.

The fact that inventory and service show when you have to create packages.

Owner and Hospital Manager

Without a label writer handwritten labels for every medication would be required.

What is the point of us using Rapport/Covetrus Comms if it doesn't reflect in the patient's history??

Veterinary Assistant and Manager

Limited options, issues with bugs, especially pages not loading

Project Coordinator 

It is a great, mostly all-in-one product that allows for ease of access for scheduling, keeping up-to-date on patient charts and billing records.

I have a whole document about the items that I have issues with, so if you want more insight, let me know

That it does not write back on the medical records from communications on rapport.

Owner, DVM

Plenty of mistakes that have to be manually corrected.   And no one at Pulse can help you with the Quickbooks portion

Veterinary Assitant

I enjoy using Covetrus Pulse as it is simple to use and when there are issues that you cannot figure out yourself the live chat feature always has knowledgable people to help you out.

Veterinarian and Owner

You did offer to keep my current rate fixed “if” I upgraded to the VetSuite.  

Client and Patient Management

Bugs and Issues

Users report that Covetrus Pulse’s appointment scheduling offers helpful color coding, quick add options, and the ability to access patient information during scheduling. Reviewers indicate the drag-and-drop and customization options are valuable, but they feel the interface is visually cluttered and not always intuitive. They say rescheduling, handling multiple patients, and locking time slots to prevent double-booking are challenging. Users report that Covetrus Pulse lacks integration with external calendars and that searching for future appointments can be cumbersome. Of the 80 Covetrus Pulse users who gave detailed accounts of their use of Appointment Scheduling, 98% rated this feature as important or highly important.

Medical Records

Prescription Management

Invoicing

Clinic and Doctor Management

Exam Forms

Reviewers indicate Covetrus Pulse’s payment processing is easy to use and appreciate the integration with WorldPay and Care Credit, which streamlines transactions and reduces errors. Users report the ability to store cards and process payments directly in Covetrus Pulse is valuable, but they feel handling multiple payments per invoice, refunds, and credits can be confusing. They say integration with some processors has been discontinued, and occasional glitches or slow processing times affect efficiency in Covetrus Pulse. Of the 65 Covetrus Pulse users who gave detailed accounts of their use of Payment Processing, 94% rated this feature as important or highly important.

Inefficient prescription handling

Cannot renew multiple prescriptions at the same time, we have to go back to the patient's medical record from the treatment page.

59% of reviewers feel negative about Prescription Management, noting that managing prescriptions is cumbersome and time-consuming. They say refilling medications requires too many steps, and processing each prescription separately slows down workflow. Users report issues with label printing, tracking medication history, and making changes to prescriptions or inventory. Many mention that accessing and updating prescription records is not intuitive, and the lack of streamlined processes increases the risk of errors and inefficiencies in daily practice.

Confusing and limited billing

Owner 

The payment History is not user friendly and can be confusing.

80% of reviewers feel negative about Payment Processing, citing difficulties with billing, payment reconciliation, and integration with accounting systems. They say the process for handling split payments, voiding transactions, and tracking deposits is confusing and error-prone. Users report challenges with credit card processing, lack of robust billing options, and issues transferring financial data to external software like QuickBooks. Many mention that the payment history is hard to interpret, and the system does not support all accounting needs, leading to administrative headaches.

Frequent slowdowns and lag

Vet technician 

Moving a bar to the other side of the screen or changing colors is not worth the havoc and slowing down of the system that it causes.

Medical director

For the past year the software is extremely slow, lags and has been down multiple times.

84% of reviewers feel negative about Performance and Speed, reporting frequent slowdowns, lag, and occasional crashes, especially during peak hours or after updates. They say these issues disrupt workflow, cause frustration, and lead to time-consuming delays in daily operations. Users mention that server slowdowns can make the software nearly unusable at times, requiring repeated contact with support. Many find the inefficiency and slowness to be a significant drawback, impacting their ability to complete tasks efficiently and manage busy schedules.

Complex and confusing invoicing

General Manager

Invoices and payment application gets really convoluted if partial payments are applied incorrectly.

Office Manager

the client payment history screen is a MESS (if someone doesn't make a full payment one time, it visually carries over and repeats that not-fully-paid invoice over and over, and makes it a big chore to figure out payment issues)

71% of reviewers feel negative about Invoicing, describing the invoicing process as overly complicated and difficult for both staff and clients to understand. They say managing invoices for multiple pets, applying payments, and editing closed invoices is confusing and prone to errors. Users mention frequent glitches, rigid workflows, and visually cluttered invoices that frustrate staff and lead to client complaints. Many find it challenging to track outstanding balances and reconcile payments, which complicates daily billing operations.

Cumbersome and incomplete reports

Hospital Administrator

Reporting is has too many features and everyone whom runs a report gets different results so it creates inconsistency and confusion

74% of reviewers feel negative about Reporting, stating that generating useful reports is time-consuming and often unreliable. They say many reports either do not work, lack necessary filters, or provide inconsistent results. Users report that detailed business analysis is difficult due to limited customization, slow report generation, and the need to export and manually compile data. Many find the reporting module confusing, with errors and missing features that hinder their ability to track revenue, inventory, and other key metrics.

Comprehensive veterinary platform

Owner and Practice Manager

eVetPractice is very user-friendly and intuitive. When we onboard new team members, they usually pick things up within the first two weeks.

89% of reviewers feel positive about eVetPractice, describing it as a reliable, intuitive, and user-friendly veterinary management system. They say it streamlines daily operations, improves workflow, and is affordable for different practice sizes. Users appreciate its logical design, ease of onboarding new staff, and the continuous improvements based on user feedback. Many mention that the platform’s cloud-based EMR and accessibility for clients, especially those with service animals, add significant value. They also highlight the helpfulness and responsiveness of the eVetPractice support team.

Instant assistance via chat

84% of reviewers feel positive about Live Chat Support, highlighting the convenience of getting immediate help through the chat feature. They say live chat allows them to resolve issues quickly without waiting on phone support, and the staff are knowledgeable and patient. Users appreciate being able to access support during business hours, receive thorough answers to their questions, and troubleshoot problems in real time. Many find the chat option especially valuable for urgent issues and ongoing training, making it a key support channel.

Remote access and integrations

I love that it is cloud based, which made it super easy for me to access while I was working from home during COVID.  

RVT/Manager

The fact that it is cloud based and can be accessed from anywhere was key for our purchasing decision.

94% of reviewers feel positive about Cloud Integrations, noting that being cloud-based enables them to access practice information from anywhere, whether at home, on the road, or at multiple locations. They appreciate the flexibility to work remotely and the elimination of server reliance. Users highlight the ease of updates, enhanced data security, and the ability to integrate with various third-party services. Many say this accessibility is crucial for mobile practices and for adapting to remote work scenarios, and they value the seamless experience across devices such as phones, tablets, and laptops.

Quick staff onboarding

Lead Veterinary Technician

Very easy to use, which makes it easier to train new employees quickly.

It was very easy to deploy to my staff and I feel everyone was 80% of the way trained after about a week.

87% of reviewers feel positive about Training and Learning Curve, stating that the software is intuitive and easy for new staff to learn. They say the interface is user-friendly, visually appealing, and logically organized, allowing employees to become competent quickly. Users appreciate the straightforward training process, the helpful onboarding resources, and the ability to adapt the system to their workflow. Many mention that even those without prior experience can pick up the basics rapidly, which reduces downtime and facilitates smoother transitions for new hires.

Mid-size Business

Large Enterprises

Small Business

Freelancers

Covetrus Software Services

Meet Covetrus Pulse, the industry’s first all-in-one vOS. With Covetrus AI, save 6+ hours a week*, streamline visits, and auto-generate SOAP notes, all while focusing on delivering exceptional patient care. And it's all at no extra cost!

Online appointment scheduling for vets. Simplifying the client scheduling process by seamlessly integrating with the practice management software of veterinary practices. Appointments can be scheduled via the practice website, Google or any social media platforms such as Facebook or Instagram.

Alerts/Notifications

Telemedicine

Proprietary

Vetstoria

Basic

General Support Manager

Its at least current vets as we had issues with old vets still in the list, but you can still pick all the vets, and some vets will only do one day a few weeks at various sites.

Director & vet

The perfect integration with our PMS system, the immediate diary synchronisation, the flagging of client mismatch and the absolute customisability.

The ease the clients have, the fact it can be done after hours at the owners convenience, reduces the number of phone calls allowing the CSRs to help the customers in front of them.

Able to choose the types of appointments available including the time allocation.  

Covetrus Pulse vs Vetstoria Comparison (2026)

Covetrus Pulse

Vetstoria

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives