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FieldRoutes vs ServiceWorks Comparison (2026)

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Good recommendations?

FieldRoutes

ServiceWorks

Overview

Run a lean, mean, pest-fighting machine with commercial, residential, and multi-unit operations software and integrated marketing that makes life easier. Earn more business, simplify your process, get paid promptly, and track your results with automation tools that help your business grow quickly.

Manage your entire Field Activity Management under one scalable platform. Your crews, your jobs and the weather condition everything is accounted for in this software so you don't have to guess. Customized Template For Different Events With Ability To White Label Notification For Personalized Email

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

350

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

948

/user

Per year

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.3

404

223

116

Value for money

Ease of use

Features

Customer support

70%

would recommend this app

3.6

115

Value for money

Ease of use

Features

Customer support

47%

would recommend this app

Pros

“is how it simplifies daily operations by combining scheduling, routing, billing, customer management, and service history all in one platform.”

Luis S.

Training and Quality

“The platform helped keep daily operations organized and made it easier to manage scheduling, customer accounts, recurring services, invoicing, and technician communication all in one place.”

Engel M.

sales agent

“We are not trying to overcomplicate our workflow; we are trying to get reliable access to the data and visibility that should support scheduling, dispatching, reporting, customer retention, and technician performance.”

Angela H.

Dispatch Lead

Pros

“Especially when we have split billing - COD/ warranty claims & trying to run reports- aging reports, finding ACH payments, statements, etc.”

Carole G.

Accounting Auditing Manager

“What information that's been imported, been entered incorrectly all data still in COD/ closed status from the import or part credits been posted as CC payment.”

Carole G.

Accounting Auditing Manager

“Instead of collaborating on solutions, we were repeatedly asked to justify why we needed functions that had already been identified as critical and were part of the original commitments made to us.”

Warren D.

Senior Appliance Expert

Cons

“Worst feature is that routes built on a recurring schedule don't go to their assigned times on future dates, so you have drag appointments around to their correct spots constantly.”

Landon C.

Operations Coordinator

“There are no ways to delete different events and mistakes, or to revert mistakes. If I create an event, or checklist, it is not easily undone. If I want to change the way I do things in the company, I cannot because there is not an easy way to change what I do on FieldRoutes.”

Nadya N.

Sales Associate

“They claim this was a "user requested feature" to have appointments be where they were first scheduled, but it's just terrible and makes zero sense. If a customer is assigned to a recurring time slot, that's where it should be when routes automictically generate!”

Landon C.

Operations Coordinator

Cons

“Instead, we lost visibility into hundreds of jobs and customers, which forced us to scramble to re‑establish contact, resulted in lost business, required refunds, and put us in the position of having to apologize to both customers and warranty providers who were unintentionally left without communication during the onboarding process.”

Warren D.

Senior Appliance Expert

“My overall experience with ServiceWorks has been marked by a sense of being misled. Whenever we raised concerns or tried to discuss how to address ongoing issues, the conversation consistently shifted toward suggesting that we were misusing the system or expecting more than what had been clearly communicated as essential to our daily operations.”

Warren D.

Senior Appliance Expert

“The flow of making a work order isn't super smooth. When completing out a work order, you have to scroll down, then back up or the job can't be changed to delivered status. ”

Rachel S.

Office Manager