FieldRoutes vs ServiceWorks

Briostack

PestPac

GorillaDesk

Briostack is all-in-one field service software for pest control and lawn care. Automate recurring fertilization, weed control, and pest jobs. Schedule, invoice, optimize routes, and run your business paperless—with easy mobile tools and customer engagement built in.


PestPac is a cloud-based software for pest control businesses which covers scheduling, routing, dispatching, materials management & tracking, billing, and more

Run a field-service company? Organize your operations, empower your team, and impress your customers with just a few clicks. Get started with a 14-day FREE trial today.

Owner

I have been a customer for 5 years now because I like the software, but I'm at the point where I am fed up with not feeling like a priority.   When issues come up be ready to wait for days, weeks, and even months for a solution.  

Did not care for the service proposals on the lawn programs as it was as very confusing for the customer and any changes would cost over a hundred dollars per hour

They will always respond to emails, typically within a day or two, but the help there is laughable.  

Partner/ COO

Customer communications are all very professional and visually appealing  and lend credibility to my company.

Run a lean, mean, pest-fighting machine with commercial, residential, and multi-unit operations software and integrated marketing that makes life easier. Earn more business, simplify your process, get paid promptly, and track your results with automation tools that help your business grow quickly.

Activity Dashboard

Alerts/Notifications

Automated Scheduling

Billing & Invoicing

Calendar Management

Client Portal

Contract/License Management

Customer Database

Customer History

Customer Portal

Customizable Templates

Data Import/Export

Dispatch Management

Drag & Drop

Electronic Payments

Electronic Signature

Email Management

Estimating

Fleet Management

For Lawn Care

For Pest Control Companies

Invoice Management

Job Scheduling

Mobile Access

Mobile Signature Capture

Pest Activity Tracking

Pesticide Usage Tracking

Property Layouts

Quotes/Estimates

Real-Time Data

Real-Time Reporting

Reminders

Reporting & Statistics

Route Optimization

Routing

Scheduling

SMS Messaging

Technician Management

Third-Party Integrations

Timesheet Management

Work Order Management

By industry, FieldRoutes reviewers are most commonly professionals in consumer services (45%). The most frequent use case for FieldRoutes cited by reviewers is pest control (93% of reviewers).

Users and use cases

Reviewers indicate that FieldRoutes offers good value for money compared to previous software, and some users appreciate improvements in cash flow and ROI. However, some reviewers find it expensive, report hidden costs, and dislike limited pricing transparency.

Value for money

FieldRoutes is a pest control tool offering key features such as billing and invoicing, scheduling, mobile access, and routing, among others.

FieldRoutes

Web-based

Android

iPhone

iPad

Jobber

RealGreen

Basic

Frequent bugs and delays

Operations Manager

These aren't small glitches either, they are major issues with the system that make parts of it unusable.

74% of reviewers feel negative about the software’s bugs and issues. Users report that recurring glitches, crashes, and system freezes disrupt daily operations and sometimes halt business activities. Some reviewers say that resolving technical problems often takes days or even weeks, leading to frustration and lost productivity. Reviewers indicate that customer support is slow to address tickets, and communication about fixes is often lacking. They find that persistent technical problems make certain features unusable and create additional workarounds for their teams.

Supports business expansion

Office Manager

However, once we had things in place, it has helped us grow and succeed in ways we didn't think were possible.

Reports are awesome for enabling us to see the growth in so many ways!

89% of reviewers feel positive about the software’s impact on business growth. Users think the platform’s extensive customization options help them adapt processes as their company evolves. Some reviewers say the organizational tools and reporting features provide insights that enable them to identify profit opportunities and track progress. Reviewers appreciate that the software grows alongside their business, supporting both innovation and scalability. They find that the system’s flexibility and continuous updates help them stay competitive and manage increased complexity as their operations expand.

Comprehensive feature set

There are so many features available to use and the "Tips & Tricks" webinars truly help you to learn how to utilize these features to suit your company's needs.

83% of reviewers feel positive about the software’s features. Users think the platform offers a wide array of built-in tools that streamline daily operations, such as billing, scheduling, and reporting. Some reviewers say they value the inclusion of advanced and customizable features without extra charges, making the system adaptable to their unique business needs. Reviewers appreciate the user-friendly interface and the abundance of guides and webinars, which help them maximize the platform’s capabilities and reduce manual workload.

Currently I have been locked out of my account for 3 days due to a bad card on file, and even though I paid the balance in full the second I was locked out, they have made no effort to get me back into my account to run my business, which has been on hold for three days now.  

Owner/manager

This company ignores customers, misplaces information, acts as if they don’t know what’s going on, has a revolving door of employees, runs in circles (and runs you in circles as well) and somehow expects you to pay cancellation fees when you’re out of contract length.

Pest control operations run pretty smooth.

Partner

Left (and this the truth) 57 voice message when we were not able service a huge account with over 70 devices.

Currently this is creating a situation that if not just us, but anyone is not able to properly report to the governing agencies who is going to held accountable?

Technician

The User name interface is clean and everything excluding payment set up is pretty easy and clean to navigate.

Not being able to get a response from the support team creates a "you are on your own situation."

Assistant Office Manager

The billing functions and features has helped us to reduce the use of paper, and speed up the monthly billing process.

That it work slow sometimes and makes it hard to open the routes

I have lost so much money to their slow responses and how it has effected the operations of my business.  

She was not trained to give us real world training on the mobile app.

The trainer only gave us training on the office desktop software.

I wish their payment system was simpler like stripe.

Get locked out and no access to see my route on a working day with no previous warning.2) Call customer support and they tell me my payment info was outdated3)

As a business operator, the app doesn't allow you to add a new customer, new service, subscription... etc.

Pest control technician

Every app has glitches but I feel it’s been relatively smooth.

Termite Service Manager

It’s simplicity. But the support system that it provides is refreshing.

It appears to be a much easier system to use and provides so much more options for viewing customer locations and scheduling looks to be so much easier.

You have to log in into the desktop version in your mobile device which is not mobile friendly at all.

Treasurer

Our experience has been great starting from the intergration from our former software to now.   If we have any issues, we send an email to support and they are on it right away.

Owner & President

The diffculty in creating custom service service agreements and implematation thereof,  the route optimazation software provides far from optimal routing, and zero explanation of  the "Distance Score" so that we can actually use this tool to aid in routing and dispatch.

President

The only thing is I would suggest when a glitch comes out -- to let everyone know that this is something they could experience so that they can go in and run a report to stay on top of it. If we would have known about the multiple payment glitch we could have run a quick report called "Account with Credits" and we could have seen the multiple charges right away and let the customers know ahead of time - or even refunded them asap.

I have been constantly frustrated with customer service.  

owner

the techs in the field now more less record everything in the field eliminating office work.

General Manager

Used to having work orders released into a month and tracking differently.

IT Manager

Mapping out stops there is no true distance score and the miles shown are as the crow files causing huge issues with proper routing without having an extensive knowledge of the surrounding areas.

Office manager

It took a bit to figure out how we could make it most functional with our business model during set up.

Collections Agent

I don't see an address when I am in invoices and that is what I am mostly looking at.   When I check a payment it doesn't exactly say the date of the invoice, just the invoice number and then I have to look for that invoice.  

I liked they offered that since I switched from Termite Liquid Treatments to a Baiting system.

We have had problems using API to integrate the software with forms on our website because we don't use FieldRoutes' marketing platform.

This is unfair, because the contract clearly states that “This agreement is for an initial 12-month period".

The only reason I’m writing this is because this cite is forcing me to write something in this box

Office Assistant/ Accounts Receivable 

I also would request that when an update is being done we are made aware of it instead of after it has already launched and then seeing the news button at the bottom light up about it weeks after it has already launched and we have to learn things on our own

Often times it crashes on android phones.

I found myself in several sessions that I wished my co worker would have gone to instead of me because it applied more to them. Or vice versa.

It took no more than 1 month to integrate from our previous software and be up and running. And even until today, I still have questions and Im learning more new features that make Fieldroutes that much more awesome!

I fulfilled that term long ago and there is no mention of any charges for terminating the service after that period.

Using the software has helped us to streamline our billing and scheduling processes, thereby saving us time and money.

The real time data and tools on the dashboard are extremely helpful to see how productive your company is and how your business is doing on the top line.

I have issues with the app crashing when filling out notes so I have to repeatedly save and close and reopen the app

for that reason, I decided to cancel my subscription, and since then, they have been ignoring me.

We're still not to the point where any of the customer reporting/county reporting/renewal processes seem to really configure to what we need, which is frustrating.

Owner 

Mobile app - I don't like that it forces the techs to use the cell number they are operating from to communicate with the customer.  

Customer Support

Payment Processing

Ease of Use

Reporting

User Interface

Invoicing

Reviewers highlight that FieldRoutes' routing capabilities help save time and reduce costs by grouping jobs and optimizing routes. Users report that FieldRoutes' mapping tools are useful for reducing drive times and managing large customer volumes. They indicate frustration with the extra charges for route optimization and note that routing sometimes relies on straight-line distances rather than actual driving routes. They feel FieldRoutes could improve accuracy and usability, but appreciate the ability to build and adjust routes easily. Of the 24 FieldRoutes users who gave detailed accounts of their use of Routing, 88% rated this feature as important or highly important.

Training and Learning Curve

Reviewers indicate FieldRoutes' scheduling capabilities offer helpful map views, visual grouping, and flexible scheduling options, making it easy to assign and reschedule appointments. Users report that FieldRoutes saves office time by simplifying repetitive scheduling and provides suggestions for closest technicians. They feel the system could be more user-friendly for recurring appointments and note occasional glitches and difficulty with the job pool. They appreciate FieldRoutes' bulk scheduling and efficient route planning tools. Of the 33 FieldRoutes users who gave detailed accounts of their use of Scheduling, 100% rated this feature as important or highly important.

Updates

Small Business

Mid-size Business

Large Enterprises

Freelancers

ServiceTitan

Calendly

Calendly is a scheduling automation platform that helps individuals, teams, and enterprises book meetings faster, eliminate back-and-forth emails, and connect their calendar, CRM, and video tools into one seamless scheduling workflow.

Jobber is field service management software that helps home service businesses stay organized and deliver great customer experiences. With AI tools like Jobber Copilot and automated marketing features, teams can manage more work while delivering five-star service.

Housecall Pro

Housecall Pro is a field service management solution designed to streamline operations and drive growth for home service businesses. The platform offers a comprehensive suite of features to help professionals in various industries, including HVAC, plumbing, electrical, general contracting, handyman services, home cleaning, and more.

I find it frustrating to have to constantly engage with tech support to resolve issues.

It hasn't been great, I would love to speak to someone about issues, but we cant, so we are switching services.

Sales

For us specifically what drew us in the most is definitely the level of communication and the amazing customer service.

Overall, the entire SW support is very helpful.

ServiceWorks is a cloud-based field operations management solution which provides tools for scheduling, dispatch, accounting, inventory management, point of sale (POS), and more. The software is designed to end-to-end business management for service, and delivery companies.

FieldRoutes vs ServiceWorks Comparison (2026)

FieldRoutes

ServiceWorks

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives