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ServiceWorks Logo
ServiceWorks
3.8
(50)

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All In One. Effortless. Accessible. Cloud Based Solution

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(16)

ServiceWorks Pricing, Features, Reviews and Alternatives

ServiceWorks product overview

Price starts from

49

Per month

Flat Rate

What is ServiceWorks?

BOOST YOUR FIELD SERVICE OPERATIONS WITH US. No matter what service you offer we have solution for you. We offer end to end business solutions for managing service, retail and delivery operations.

Key benefits of using ServiceWorks

• Customer data can be accessed from anywhere, through any internet-enabled device, and devices can be scanned, updated, and tracked from the field.

• The drag-and-drop calendar allows users to easily schedule and reassign jobs.

• ServiceWorks offers electronic signature capture, enabling the secure signing of agreements, contracts, and other documents.

• GPS tracking lets managers view team locations in real time, visualized on a map, and ServiceWorks also stores routes to provide full location histories.

• Purchase order requests can be placed when creating new jobs based on required materials and inventory, and all materials used can be tracked and reported on.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Knowledge Base
Phone Support
24/7 (Live rep)

Training options

Live Online
Videos
Documentation
Webinars

ServiceWorks pricing information

Value for money

3.9

/5

50

Starting from

49

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ServiceWorks features

Functionality

3.8

/5

50

Total features

172

28 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Reporting & Statistics
Third Party Integrations
Reporting/Analytics
API
Customizable Reports
Data Import/Export

Functionality contenders

ServiceWorks users reviews

Overall Rating

3.8

/5

50

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.66/10
Rating distribution

5

4

3

2

1

22

11

9

3

5

Pros
I run a team of about 7 techs as of now and we have had used many of other softwares and this is by far the best. Customer service is friendly and helps you with every need.
The ability to break each job down to its component cost and let you know what your true cost and margins are on each job is great.
The support from ServiceWorks has been FANTASTIC. I would highly recommend this product.
Cons
These are both items that have failed before and I'm sure will fail again. They fail to test updates sufficiently when they are made time and time again.
You name it and it either is still not working or has broken multiple times in the last few months.
This was a terrible experience and you stole our money, as we paid for a year's worth of service in advance.

Overall rating contenders

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Blake S.

owner

Consumer Services, self-employed

Review source

Overall Rating

good for bin cleaning

Reviewed 5 days ago

Transcript

Blake: My name is Blake. I am a business owner. I rate ServiceWorks four out of five stars, and for more...

DB
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David B.

Renewables & Environment, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

How service works saved us at least one full time employee AND made our services better

Reviewed 2 years ago
Pros

The scheduling and ease of information gathering. The way it is setup we can easily navigate and find what our client wanted and we are now able to customise even more their experiences with us. It has removed a lot of non value added activities that we had to do manually. We have the opportunity to look for cost overruns and how efficient we are as a company every day and at any time we have access to progress reports.

Cons

The initial configuration is rather easy but being in Quebec, Canada has made some issues difficult for us in setting up taxes and linking up quick books. Otherwise the CRM, Dispatch, job creating software ticks all the boxes for us.

JV
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Jessica V.

Consumer Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great software

Reviewed 2 years ago

It's a great app for appliance repair companies like us.

Pros

Offers a lot of options and makes everything really easy for the office and techs both.

Cons

It has occasional bugs that make it impossible to work but it's rare and the customer service is great about fixing it!

KC
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Karen C.

Consumer Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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OK product

Reviewed 3 months ago

My overall experience is not super high. I just feel that for the money we spend we may be better off to spend it on software that would be more user friendly. Once again, just haven't had the time to see what is out there.

Pros

The scheduling is what we use the most and I do like having everything at a glance. (The dashboard) I also like the you tube video tutorials.

Cons

This is very complicate software. After using for almost two years we are still figuring out many of the options. Getting our techs to use it has also been difficult for that same reason. Because we are a very busy small business we just don't have the time that is needed to sit down and figure it all out. We came over from Swiftlink and to be honest we still use Swiftlink for many things. Eventually that will not be and option but for now it's getting us by.

CS
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Carol S.

Consumer Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Fairly easy top use and easy to train employees on

Reviewed 3 months ago

made it very easy to be almost paperless everything is done on the technicians phone.

Pros

easy to use and easy to train employees on, very easy to use on the phone and has very few problems.

Cons

if you show a payment as a down payment you cant remove the payment without showing that it is a refund.

MC
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Matt C.

Facilities Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Happy with ServiceWorks

Reviewed 8 months ago

The support from ServiceWorks has been FANTASTIC. I would highly recommend this product.

Pros

The mobile app fit our needs very well. The point of sale portion works for our retail business. The scheduling and dispatch are perfect for us.

Cons

The instructional videos were good but I wish there were more to choose from.

ServiceWorks FAQs

Q. What type of pricing plans does ServiceWorks offer?

ServiceWorks has the following pricing plans:
Starting from: $49.00/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of ServiceWorks?

ServiceWorks has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

See alternatives

Q. What languages does ServiceWorks support?

ServiceWorks supports the following languages:
English, French

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Q. Does ServiceWorks support mobile devices?

ServiceWorks supports the following devices:
Android, iPad, iPhone

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Q. Does ServiceWorks offer an API?

Yes, ServiceWorks has an API available for use.

See alternatives

Q. What other apps does ServiceWorks integrate with?

ServiceWorks integrates with the following applications:
Authorize.Net, Zapier, QuickBooks Online Advanced, Square Payments, Stripe, Quickbooks Online, Google Calendar, Shopify

See alternatives

Q. What level of support does ServiceWorks offer?

ServiceWorks offers the following support options:
Email/Help Desk, Chat, Knowledge Base, Phone Support, 24/7 (Live rep)

See alternatives

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