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ServiceWorks Logo
ServiceWorks
3.8
(62)

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All In One. Effortless. Accessible. Cloud Based Solution

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(21)

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ServiceWorks Pricing, Features, Reviews and Alternatives

ServiceWorks product overview

Price starts from

828

Per year

Flat Rate

What is ServiceWorks?

BOOST YOUR FIELD SERVICE OPERATIONS WITH US. No matter what service you offer we have solution for you. We offer end to end business solutions for managing service, retail and delivery operations.

Key benefits of using ServiceWorks

• Customer data can be accessed from anywhere, through any internet-enabled device, and devices can be scanned, updated, and tracked from the field.

• The drag-and-drop calendar allows users to easily schedule and reassign jobs.

• ServiceWorks offers electronic signature capture, enabling the secure signing of agreements, contracts, and other documents.

• GPS tracking lets managers view team locations in real time, visualized on a map, and ServiceWorks also stores routes to provide full location histories.

• Purchase order requests can be placed when creating new jobs based on required materials and inventory, and all materials used can be tracked and reported on.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Knowledge Base
Phone Support
24/7 (Live rep)
FAQs/Forum

Training options

Live Online
Videos
Documentation
Webinars

ServiceWorks pricing information

Value for money

3.9

/5

62

Starting from

828

Per year

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ServiceWorks features

Functionality

3.8

/5

62

Total features

179

30 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Third-Party Integrations
Reporting & Statistics
API
Reporting/Analytics
Data Import/Export
Customizable Reports

Functionality contenders

ServiceWorks users reviews

Overall Rating

3.8

/5

62

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.56/10
Rating distribution

5

4

3

2

1

27

14

10

4

7

Pros
I run a team of about 7 techs as of now and we have had used many of other softwares and this is by far the best. Customer service is friendly and helps you with every need.
The ability to break each job down to its component cost and let you know what your true cost and margins are on each job is great.
The support from ServiceWorks has been FANTASTIC. I would highly recommend this product.
Cons
When there are multiple steps for a given operation, if one step is not done correctly, it can be time-consuming and frustrating to figure out what went wrong and to correct it.
This was a terrible experience and you stole our money, as we paid for a year's worth of service in advance.
We are looking for another program to replace this one since we are very unhappy with the program.

Overall rating contenders

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Blake S.

owner

Consumer Services, self-employed

Review source

Overall Rating

good for bin cleaning

Reviewed a year ago

Transcript

Blake: My name is Blake. I am a business owner. I rate ServiceWorks four out of five stars, and for more...

SB
AvatarImg

Stacey B.

Consumer Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Small Business Miracle for Field Management

Reviewed 9 months ago

We are glad we switched. We used SW with our prior employer and there was still a lot of beta going on and so when we started our own company I thought we could find something more well put together and that was not the case. As far as from an appliance store and repair company this software is amazing. Just the part integration with Marcone has saved me soooo much time in the back office.

Pros

Our favorite is the texting capability with our customers in their jobs and the part inventory and EVERY manufacturer part for appliances being in the system and we do not have to add part numbers or prices in, OMG such a time saver. I love being able to customize our own invoices to show what we need it to for our business. Entering a customers information and scheduling is very easy and fast since it is all o one page, no switching pages or screens.

Cons

I have had a few issues with reports or some things not saving properly. The issues are minor compared to what I have experienced with other software or the mobile app though. When updates happen sometimes there is glitches, but their support when you reach out is fast with fixing or having a resolve.

DB
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David B.

Renewables & Environment, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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How service works saved us at least one full time employee AND made our services better

Reviewed 3 years ago
Pros

The scheduling and ease of information gathering. The way it is setup we can easily navigate and find what our client wanted and we are now able to customise even more their experiences with us. It has removed a lot of non value added activities that we had to do manually. We have the opportunity to look for cost overruns and how efficient we are as a company every day and at any time we have access to progress reports.

Cons

The initial configuration is rather easy but being in Quebec, Canada has made some issues difficult for us in setting up taxes and linking up quick books. Otherwise the CRM, Dispatch, job creating software ticks all the boxes for us.

SB
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Susan B.

Consumer Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

Useful but frustrating

Reviewed 10 months ago

A mix of frustration and benefits: ServiceWorks is not an easy program to use -- it takes a long time to train in and understand; there's a multitude of steps for many operations ... for instance selling a part over counter is an involved multi-step process, making the customer wait while all the invoice and sale entry steps are performed. When there are multiple steps for a given operation, if one...

Pros

Great tech support and availability; SD mobile allowing office and in-field techs both able to see the progression and status of service calls, and a big time-saving help to the techs. However, while it's a time-saving boon for the techs, it has caused probably double the amount of time spent in office for this system vs. Swiftlink. It is also very nice to have the parts inventory linked to the jobs tickets/invoices.Warranty claim management and filing has been more streamlined with ServiceWorks and we find this to be a huge benefit.

Cons

Customer address: A glaring fault in this program is that there is only one address line for addresses, which is enough of an issue in itself that I would never choose this program again because of this one thing! In our area, 3/4 of our population is transient, lots of 2nd/3rd homes, and the need to have further defining information for many addresses which requires a 2nd address line or a line for...

JV
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Jessica V.

Consumer Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software

Reviewed 3 years ago

It's a great app for appliance repair companies like us.

Pros

Offers a lot of options and makes everything really easy for the office and techs both.

Cons

It has occasional bugs that make it impossible to work but it's rare and the customer service is great about fixing it!

CS
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Carol S.

Consumer Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Fairly easy top use and easy to train employees on

Reviewed a year ago

made it very easy to be almost paperless everything is done on the technicians phone.

Pros

easy to use and easy to train employees on, very easy to use on the phone and has very few problems.

Cons

if you show a payment as a down payment you cant remove the payment without showing that it is a refund.

ServiceWorks FAQs

Q. What type of pricing plans does ServiceWorks offer?

ServiceWorks has the following pricing plans:
Starting from: $828.00/year
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of ServiceWorks?

ServiceWorks has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does ServiceWorks support?

ServiceWorks supports the following languages:
English


Q. Does ServiceWorks support mobile devices?

ServiceWorks supports the following devices:
Android, iPad, iPhone


Q. Does ServiceWorks offer an API?

Yes, ServiceWorks has an API available for use.


Q. What other apps does ServiceWorks integrate with?

ServiceWorks integrates with the following applications:
authorize.net, Zapier, QuickBooks Online Advanced, Square Payments, Stripe, QuickBooks Online, Google Calendar, Mailchimp, Shopify


Q. What level of support does ServiceWorks offer?

ServiceWorks offers the following support options:
Email/Help Desk, Chat, Knowledge Base, Phone Support, 24/7 (Live rep), FAQs/Forum

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