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ServiceWorks

All In One. Effortless. Accessible. Cloud Based Solution

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ServiceWorks Pricing, Features, Reviews and Alternatives

ServiceWorks product overview

Price starts from

$

49

/momonth

What is ServiceWorks?

BOOST YOUR FIELD SERVICE OPERATIONS WITH US. No matter what service you offer we have solution for you. We offer end to end business solutions for managing service, retail and delivery operations.

Key benefits of using ServiceWorks

• Customer data can be accessed from anywhere, through any internet-enabled device, and devices can be scanned, updated, and tracked from the field.

• The drag-and-drop calendar allows users to easily schedule and reassign jobs.

• ServiceWorks offers electronic signature capture, enabling the secure signing of agreements, contracts, and other documents.

• GPS tracking lets managers view team locations in real time, visualized on a map, and ServiceWorks also stores routes to provide full location histories.

• Purchase order requests can be placed when creating new jobs based on required materials and inventory, and all materials used can be tracked and reported on.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Knowledge Base
Phone Support
24/7 (Live rep)

Training options

Live Online
Videos
Documentation
Webinars

ServiceWorks pricing information

Value for money

4.1

/5

23

Price starts from

$

49

/momonth

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ServiceWorks features

Functionality

3.8

/5

23
Total Features158 16 categories

Most valued features by users

Alerts/Notifications
Reporting & Statistics
Activity Dashboard
Reporting/Analytics
API
Third Party Integrations
Document Management
Inventory Management

Functionality contenders

ServiceWorks users reviews

Overall rating

4.0

/5

23

Positive reviews

65%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.95/10
Rating distribution

5

4

3

2

1

13

2

4

2

2

Pros
I run a team of about 7 techs as of now and we have had used many of other softwares and this is by far the best. Customer service is friendly and helps you with every need.

DB

Dean B.

The ability to break each job down to its component cost and let you know what your true cost and margins are on each job is great.

PW

Paul W.

Their system is very user friendly and I love the customization for their format.

DB

Dean B.

Cons
These are both items that have failed before and I'm sure will fail again. They fail to test updates sufficiently when they are made time and time again.

JZ

JOSH Z.

You name it and it either is still not working or has broken multiple times in the last few months.

JZ

JOSH Z.

The amount of glitches we had to deal with and the amount of issues still unresolved major part of program broken and still no fix.

WL

William L.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great team, great pricing

Reviewed 25 days ago

The team is great. Onboarding wasn't as bad as we expected. Has all the features we needed that some of the others did not.

Pros

We like the ease of booking, scheduling and dispatching service calls.

Cons

Configuring wasn't as difficult as we expected but did take some time to get where we wanted. Team was super responsive though and I have no complaints.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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How service works saved us at least one full time employee AND made our services better

Reviewed 7 months ago
Pros

The scheduling and ease of information gathering. The way it is setup we can easily navigate and find what our client wanted and we are now able to customise even more their experiences with us. It has removed a lot of non value added activities that we had to do manually. We have the opportunity to look for cost overruns and how efficient we are as a company every day and at any time we have access to progress reports.

Cons

The initial configuration is rather easy but being in Quebec, Canada has made some issues difficult for us in setting up taxes and linking up quick books. Otherwise the CRM, Dispatch, job creating software ticks all the boxes for us.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Could be great. Maybe wait a few years

Reviewed a year ago
Pros

The software is inexpensive. The features they proclaim to have are great, but many of them do not work as advertised if at all.

Cons

There are constant major changes that are not communicated. Repeat failiures within the software are almost a weekly event. It is to the point where we joke around about betting what is going to fail next. We have had issues with everything you can think of from ordering/checking in parts, submitting claims, sending notifications, routing, scheduling, accounts receivable, reports made, etc. You...

Vendor response

We are constantly trying to improve and provide all of our customers support and care. We always listen to our customers and add new features. We learn from you to make our software better everyday. Thanks for the feedback and being an amazing customer!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great software

Reviewed 10 months ago

It's a great app for appliance repair companies like us.

Pros

Offers a lot of options and makes everything really easy for the office and techs both.

Cons

It has occasional bugs that make it impossible to work but it's rare and the customer service is great about fixing it!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

End of the search

Reviewed 2 years ago

My overall buy point was their customer service. The attention to detail that [SENSITIVE CONTENT HIDDEN] delivers to my situation gives me all the confidence in the world that I will stay with this company for a long time. We can now set this aside as we rebuild our business in the future. We are licensed in NY. TN and AZ and are expecting 100 employee's in each location. This software will be going right along with us.

Pros

I like the population auto fills. The search ability is a key factor in running our business. We ran a business in Arizona with twenty-five employee's and keep tracking of what was going on was our biggest hurdle. I tried a lot of other software for this purpose (several costing 5 times the cost of sw) without the power of service works.

Cons

Just like learning any new software there are some frustrations along the way. There are a few bugs in the system that haven't been ironed out yet, for example; sometimes I will but in place holder information like the phone number if I don't know it. I will enter all fours or something with the intent to go back and enter the number when I get it. SW uses the ph number for the customer number. I doesn't allow you you to edit the customer number, oh it has the edit icon and you can delete it, but it won't allow you you to enter anything. By the way the work around for this one is copy and paste.

ServiceWorks FAQs and common questions

ServiceWorks has the following pricing plans:
Starting from: $49.00/month
Pricing model: Free, Subscription
Free Trial: Available


ServiceWorks has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


ServiceWorks supports the following languages:
English, French


ServiceWorks supports the following devices:
Android, iPhone, iPad


Yes, ServiceWorks has an API available for use.


ServiceWorks integrates with the following applications:
Authorize.net, Zapier, QuickBooks Online Advanced, Square Payments, Stripe, QuickBooks Online, Google Calendar, Shopify


ServiceWorks offers the following support options:
Email/Help Desk, Chat, Knowledge Base, Phone Support, 24/7 (Live rep)

Common ServiceWorks comparisons

ServiceWorks logoJobber logo
ServiceWorksvsJobber
ServiceWorks logoService Fusion logo
ServiceWorksvsService Fusion
ServiceWorks logoSynchroteam logo
ServiceWorksvsSynchroteam
ServiceWorks logoWorkWave Service logo
ServiceWorksvsWorkWave Service

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