Hippo Manager vs Covetrus Avimark

Covetrus Pulse

DaySmart Vet

ezyVet

Covetrus Impromed

Cornerstone Software

Vetport

Compare Hippo Manager and Covetrus Avimark based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

DaySmart Vet provides easy-to-use practice management software to automate tasks, streamline workflows, and improve communication.

Instinct Science

Instinct is the new cloud-based operating system for the modern veterinary hospital: a full electronic medical records and practice management system.

Meet Covetrus Pulse, the industry’s first all-in-one vOS. With Covetrus AI, save 6+ hours a week*, streamline visits, and auto-generate SOAP notes, all while focusing on delivering exceptional patient care. And it's all at no extra cost!

Cloud Veterinary Practice Management Software designed for better work/life balance for veterinarians. Features include lab integrations, built-in payment processing, customizable and secure. Works on any device, simple to learn, accessible anywhere.

Accounting

Alerts/Notifications

Appointment Scheduling

Billing & Invoicing

Calendar Management

Charting

Confirmations/Reminders

Document Storage

Imaging and X-rays

Inventory Management

Invoice Management

Patient Portal

Patient Records Management

Prescription Processing

Reminders

SOAP notes

Treatment Planning

Hippo Manager

Web-based

Android

Windows

iPhone

iPad

Core

Enterprise

Data Migration (Optional)

Owner and veterinarian

Other times information will be saved in the medical record, then disappear.   If you want to use their system to send email reminders, the reminders are generated as a separate email for each individual service, with literally nothing else in the body of the email, e.g., body of email will be Rabies vaccine 1 year.  

Office Manager

It also had development issues like reports not generating or financial mistakes that couldn’t be corrected without contacting support.

To actually have a usable reminder, it is necessary to add some type of message, combine the different emails, and delete the duplicates.  

I really liked that it was customizable so each department can make it best for what they need to see at a glance.

Sometimes, one patient name will show in the upper left corner, but the record will actually be for a different patient, which has caused records to be entered under the wrong patient.  

I just finished reading a book on investing your time in the things that will have the most long-term positive impact, and there was the better part of a chapter dedicated to being limited by your systems.  

As another reviewer mentioned, the "upgrade" to 2.0 has made the software so difficult and frustrating to use.  

Licensed Veterinary Technician

Invoicing with Hippo 2.0 makes me want to pull my hair out.

Veterinarian

Would LOVE to not have to scroll through doctors when making invoices.

We were accidentally deleting appointments because buttons had moved.

Office admin

Navigating to other patients accounts and records

DVM Owner

This new version is slowing down my practice, we spend a lot of time clicking and getting rid of unwanted pop-up windows all day.

Veterinarian/Practice Owner

Still has efficient charting with customizable note templates that populate the invoice.  

Overall a great software but invoicing is such a hassle.

Receptionist 

people and animals are all separate if one person has multiple dogs its hard to  navigate through them also if 2 people on the account it is very hard.  

Now with the new version... it is a royal nightmare and I want to wake up.

The address would be correct in client info, but when script is printed, the wrong state is listed.   When ordering medications, despite clicking on the exam to link to,  each script would be on a separate invoice.  

Invoicing is a learning curve and never shows when a client gets a discount.  

Veterinary Assistant

Can not send both email and paper reminders.  

Drag and drop appointment list is nice but as a receptionist its hard to navigate

Practice Manager

It was a good software that had many new things and training

Manager

The layout and customizability of the access to the program.

Owner/DVM

It is very user friendly and intuitive to learn.

veterinarian

I loved how integration was built in, that made start up a whole lot less complex.

Marketing Coordinator

Easy-to-use and customer support was easy to reach and was able to solve any problems I had.

I found Hippo software to be very user friendly and easy to navigate.

Invoicing

Customer Support

Customization

Patient Records

User Interface

Navigation

Training and Learning Curve

Vaccine Reminders

Reporting

Email Communication

Small Business

Mid-size Business

Freelancers

Large Enterprises

Hippo Manager Software

AVImark by Covetrus is an on-premise practice management software designed to help veterinarians and vet hospitals automate and manage finance and administration tasks, such as appointment scheduling, invoicing, budgeting, and medical records management.

Activity Dashboard

Communication Management

Customer Database

Document Management

Electronic Signature

Email Reminders

Payment Processing

Reporting & Statistics

SMS Messaging

Telemedicine

Third-Party Integrations

By industry, Covetrus Avimark reviewers are most commonly professionals in veterinary (92%). The most frequent use case cited by reviewers is veterinary (100%).

Users and use cases

Some users say Covetrus Avimark offers reasonable upfront costs and competitive support fees, and reviewers appreciate the included customer support. However, some reviewers feel ongoing fees are high, and users indicate frustration with accumulating costs and lack of tiered pricing.

Value for money

Covetrus Avimark is a veterinary solution with key features that include patient records management, prescription processing, billing and invoicing, appointment scheduling, confirmations and reminders, inventory management, and more.

Covetrus Avimark

Vet Tech

Avimark is great to manage your pet hospital, you can customize it according to your needs.

Certified Veterinary Technician

It has been greatly utilized for scheduling and inventory management.  

Data analysis for specific things is a little complicated.  

Allows for efficient and easy training for new staff.

The format was not very updated and when we did heavy amounts of boarding the schedule was a mess.

CSR Supervisor

We utilize the timeclock feature as well as the different reporting features as well.

Can be slow, often when it updates we have issues with labs and error messages and have to call tech support for assistance

Owner Veterinarian

I absolutely love Avimark for my veterinary clinic.

Receptionist

It was a good product for awhile, but ultimately couldn’t compare to other cloud based PIMS as our practice grew.

The customer support has always been absolutely phenomenal and efficient.

When there are technical difficulties / glitches, it affects the entire system.

It also has a lot of additional functions / integration capabilities.

All i. One place PIMS, ordering, online pharmacy and more

Of every veterinary software I've ever used- Avimark is definitely the most user friendly and has the most features integrated directly into the software.  

I will continue to use this program for the life of my practice.

Practice Manager and Co-owner 

Whenever we do an Avimark update, we have technical problems, our third parties have to update, and our IT person has to do a system reboot.

It covers every need that my hospital needs.

Visual appearance of screens, and patients

Avimark was nice as it had short hand codes that you could use to get to different areas within the program and also to check clients out.

Operations Specialist

We changed online pharmacies and found that Covetrus has a compounding side of the online pharmacy.  

We are able to keep track of all clients and patients in an orderly manner.

I love the online pharmacy and the fact that they try to match the prices of other online pharmacies.  

I only wish there were periodic email reminders, such as "Hey, have you tried this Hotkey/Shortcut idea?"

Seemed outdated by the look of it and since it wasn’t cloud based couldn’t use it from home.

Farmer

The Electronic Signature pads for paper less flow of practice and the use of Zoasis web service for requisition

Veterinarian 

Overall this is a satisfactory product that does what I need it to do, albeit difficult to navigate in some areas.

You can scan and attach outside documents and easily print certificates and records.

Some very obvious defects: When you change  a date in 1 patient's file, every other code for the rest of the day goes under that previous date - should default to current date when you switch to another patient's file. When one doctor is working on a patient & we go to another terminal, we have to select the doctor again - should default to the doctor who had already entered items that day .

Client Services Coordinator

There are very few Credit Card Merchants that are able to integrate with this system smoothly, that is our one struggle when we wanted to switch processors, we were unable to find one that would work with this system since there are only 2 that are interactable.

Everything can be done in Avimark - treatment, billing, appointments, etc.  

Hospital Administrator 

The custom reporting-info search allows you to narrow down anything and everything to market certain services to a group if clients.

Client Liaison

Save your emails that you're sending through avimark because if you have a space at the end after copying and pasting a clients email in the "to" line, it counts it as an invalid email and closes out the entire message you just typed out.

We get alot of use out of this feature.  

We were able to train people very quickly

Integration between Zoetis Labs is a nightmare, and pretty much any product that is not manufactured by Covetrus.

I liked that this software turns a paper-heavy practice in a paper-light or paperless one (great for the environment!).  

Idexx promised that with switching to Cornerstone that all of our inventory issues would be fixed and they were not at all.  

Somethings seem overly complicated when they could be kept much simpler, ie: the look of the schedule itself, the process of rescheduling an appt, attaching images/documents to records, taking/processing payments...

I was informed several years ago that this was being worked on but it is still an issue.   When you enter orders and change expiration dates on items (even when there are still some in stock) the system does not recognize and keep track of the items under the previous expiration date.  

Hospital Manager

There are a few features that have glitches that affect inventory, such as invoices that randomly do not post/close out.

office manager

I like the live chat and the remote in that they can do to answer questions and fix issues and the multiple things I can change

There are definitely things that need to be updated, such as the ability to remind clients of upcoming appointments automatically via email or text through the software.

I think it is user friendly and easy for new staff to learn.    

Much easier to use than other veterinary platforms!

CVT, Head Technician

Inventory module was a bit clunky with certain features.

There's no check in and check out color feature that allows you to see checked in/out patients without clicking on them.

Receptionist/ IT Manager

We like using this software and recognize it is the best in the industry, however as the times change and the digital age is more prevalent, updates to the software for ease of use and utilization need to be made.  

Reviewers indicate Covetrus Avimark’s Inventory Management helps track products, set reorder points, and view real-time stock. Users report it’s useful for managing controlled substances and generating purchase orders, but find the system complex and difficult to learn. They say manual entry, multi-step processes, and inaccurate counts are common issues, and integration with Intelligent Inventory is sometimes confusing. Users mention physical inventory checks are still necessary, and better navigation and automation would improve Covetrus Avimark’s inventory aspect. Of the 55 Covetrus Avimark users who gave detailed accounts of their use of Inventory Management, 82% rated this feature as important or highly important.

Patient Charting

Clinic Management

Updates

Veterinary Practice

Bugs and Issues

Paperless Records

Scheduling

Features

Complicated and limited search tools

The software is not user friendly at all and is very hard to search for and look up medical and test results,  unable to delete patients when there are duplicates, not easy to enter a new breed or characteristic of patients,  updating patients weight requires lots of unnecessary steps and linking records from other hospitals can be extremely time consuming.  

Searches are simply too complex for the technology that exists today, filtering should be possible within the system but it is sorely lacking (not many or none).  

61% of reviewers feel negative about Search Functionality. Reviewers indicate that searching for clients, patients, or records is often confusing and unintuitive. Some users report that custom searches require technical support to set up, and that the system struggles to recognize duplicates or filter results effectively. They say finding specific information or generating detailed reports can be time-consuming and difficult, leading to inefficiencies. Users feel the search and reporting features are outdated and not user-friendly, especially for complex queries.

Problematic software updates

Owner / Veterinarian

Finally, it seems that every time we download an update several of our 'settings' are lost and have to be re-done.  

57% of reviewers feel negative about Updates. Some users report that software updates often introduce new technical problems or disrupt existing features. Reviewers say updates can be time-consuming, sometimes requiring the clinic to close or IT support to complete the process. They mention that information about updates is not always communicated clearly, and that updating can lead to lost settings or slow system performance. Users feel the update process is cumbersome and worry about potential data loss or downtime.

Inconsistent and slow phone support

My primary frustrations with Avimark have stemmed from calling customer service and getting an answer to my problems that amount to, "That's just the way Avimark is" or "Just restart the program and that will solve the problem".

61% of reviewers feel negative about Phone Support. Some users say reaching knowledgeable support staff is difficult, with long wait times and multiple calls often needed to resolve issues. Reviewers indicate that responses can be unhelpful or dismissive, and that customer service sometimes blames problems on users’ systems. They report frustration with having to call for assistance with basic functions or updates, and mention that follow-up on support tickets is often lacking. Users feel the quality of phone support has declined over time.

Cumbersome inventory processes

practice manager

Issues with it not tracking inventory correctly without re-indexing on a regular basis.

The inventory module is cumbersome as well as the vaccination set up.

57% of reviewers feel negative about Inventory Management. Users report that managing inventory is complicated, with multi-step processes for ordering and receiving items. Some reviewers say the system frequently produces inaccurate inventory counts, requiring regular manual adjustments or index rebuilds. They find it difficult to audit or track specific items, and mention that the inventory module is not intuitive. Reviewers indicate that glitches and reporting issues further complicate inventory management, making it challenging to maintain accurate records.

Frequent glitches and crashes

85% of reviewers feel negative about Bugs and Issues. Users report recurring glitches, error codes, and system crashes that disrupt daily operations. Some reviewers say the software can freeze, slow down, or require frequent restarts, especially in busy environments. They mention that troubleshooting is often time-consuming, with solutions like rebuilding indexes not always resolving problems. Reviewers indicate that integration with other programs can be unreliable and that technical support is not always able to fix persistent issues, leading to frustration and workflow interruptions.

Hippo Manager vs Covetrus Avimark Comparison (2026)

Hippo Manager

Covetrus Avimark

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives