Hippo Manager vs PetDesk

Weave

DaySmart Vet

ezyVet

Cornerstone Software

IDEXX Neo

VitusVet

Compare Hippo Manager and PetDesk based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

DaySmart Vet provides easy-to-use practice management software to automate tasks, streamline workflows, and improve communication.

Instinct Science

Instinct is the new cloud-based operating system for the modern veterinary hospital: a full electronic medical records and practice management system.

Covetrus Pulse

Meet Covetrus Pulse, the industry’s first all-in-one vOS. With Covetrus AI, save 6+ hours a week*, streamline visits, and auto-generate SOAP notes, all while focusing on delivering exceptional patient care. And it's all at no extra cost!

Cloud Veterinary Practice Management Software designed for better work/life balance for veterinarians. Features include lab integrations, built-in payment processing, customizable and secure. Works on any device, simple to learn, accessible anywhere.

Accounting

Alerts/Notifications

Appointment Scheduling

Billing & Invoicing

Calendar Management

Charting

Confirmations/Reminders

Document Storage

Imaging and X-rays

Inventory Management

Invoice Management

Patient Portal

Patient Records Management

Prescription Processing

Reminders

SOAP notes

Treatment Planning

Hippo Manager

Web-based

Android

Windows

iPhone

iPad

Core

Enterprise

Data Migration (Optional)

Owner and veterinarian

Other times information will be saved in the medical record, then disappear.   If you want to use their system to send email reminders, the reminders are generated as a separate email for each individual service, with literally nothing else in the body of the email, e.g., body of email will be Rabies vaccine 1 year.  

Office Manager

It also had development issues like reports not generating or financial mistakes that couldn’t be corrected without contacting support.

To actually have a usable reminder, it is necessary to add some type of message, combine the different emails, and delete the duplicates.  

I really liked that it was customizable so each department can make it best for what they need to see at a glance.

Sometimes, one patient name will show in the upper left corner, but the record will actually be for a different patient, which has caused records to be entered under the wrong patient.  

I just finished reading a book on investing your time in the things that will have the most long-term positive impact, and there was the better part of a chapter dedicated to being limited by your systems.  

As another reviewer mentioned, the "upgrade" to 2.0 has made the software so difficult and frustrating to use.  

Licensed Veterinary Technician

Invoicing with Hippo 2.0 makes me want to pull my hair out.

Veterinarian

Would LOVE to not have to scroll through doctors when making invoices.

We were accidentally deleting appointments because buttons had moved.

Office admin

Navigating to other patients accounts and records

DVM Owner

This new version is slowing down my practice, we spend a lot of time clicking and getting rid of unwanted pop-up windows all day.

Veterinarian/Practice Owner

Still has efficient charting with customizable note templates that populate the invoice.  

Overall a great software but invoicing is such a hassle.

Receptionist 

people and animals are all separate if one person has multiple dogs its hard to  navigate through them also if 2 people on the account it is very hard.  

Now with the new version... it is a royal nightmare and I want to wake up.

The address would be correct in client info, but when script is printed, the wrong state is listed.   When ordering medications, despite clicking on the exam to link to,  each script would be on a separate invoice.  

Invoicing is a learning curve and never shows when a client gets a discount.  

Veterinary Assistant

Can not send both email and paper reminders.  

Drag and drop appointment list is nice but as a receptionist its hard to navigate

Practice Manager

It was a good software that had many new things and training

Manager

The layout and customizability of the access to the program.

Owner/DVM

It is very user friendly and intuitive to learn.

veterinarian

I loved how integration was built in, that made start up a whole lot less complex.

Marketing Coordinator

Easy-to-use and customer support was easy to reach and was able to solve any problems I had.

I found Hippo software to be very user friendly and easy to navigate.

Invoicing

Customer Support

Customization

Patient Records

User Interface

Navigation

Training and Learning Curve

Vaccine Reminders

Reporting

Email Communication

Small Business

Mid-size Business

Freelancers

Large Enterprises

Hippo Manager Software

PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify veterinary clinic’s operations while strengthening client relationships.

Activity Dashboard

Client Management

Communication Management

Email Reminders

Reporting & Statistics

Self Service Portal

SMS Messaging

Telemedicine

Third-Party Integrations

PetDesk

Basic

Veterinary Technician

Appointment reminders, two-way texting, and online scheduling reduce phone time and help clients stay connected to their pets’ care.

Veterinary Assistant and Office Manager

The reminder system and allowing clients to login to view their wellness reminders, get vaccine records, appointment requests and view upcoming appointments

Automated reminders have taken a lot of work away from our front desk and have driven our clients to schedule appointments when they are notified their pet is due.

Overall, PetDesk has become an essential tool that keeps our clinic organized, professional, and client-friendly every single day.

One thing negative I have to say is that if you have a patient where multiple people communicate with you under different numbers (such as a husband and wife) PetDesk will only recognize whichever number is keyed as the primary number for the client profile.

We could not use their online booking system Vetstoria with our current software EzyVet.

Two way texting is amazing, especially since it uses your clinic phone number; clients don't need to remember a second number!

User friendly app, sort by ratings, phone and desktop capabilities, able to customize to practice preferences

Ability to link to my vet records, very handy

Office Manager and Technician

What our facility likes best is appointment reminders going out automatically.

Operations Manager

It is a great way to interact with our clients via text messaging and integrated with our current software.

Handy app to check when my pets are due for things

Pet Desk has been great to consolidate communications with clients.

Practice Manger

On the vet side the users can not have their own to see when a client has messaged back.

Additionally, I like that we can mass message our clients for important clinic updates.

There is not anything I dislike about PetDesk, other than it would be helpful to be able to respond to client reviews.

PetDesk had many pros but the cons were the more important things we needed to work 100% all the time.

This is inconvenient when you need to change something on short notice and they are closed for a holiday.

Customer Service Manager

However our corporate office does like the reporting available. If your PIMS does not integrate with PetDesk, expect them to have more work on their hands for a program that is supposed to handle that task.

Assistant 

Communication and reminders are what also makes PetDesk an essential addition to my already online managed integrated life style.

There is also a great perks reward program included that allows me to receive points to use towards services on future visits.

User

Thank you for syncing my app with my provider.  

The write back of confirmations when using Cornerstone was great, and the two way client messaging is nice.

I appreciate the prompt reply and attention to the problem.

I wish the surveys going out after patient visits were fully customizable.

Hospital Manager

the customer service is top notch and they are always so helpful

I also like the reward program that gives me points to use on practical services.  

It made communication go up with clients over 100%.

Overall,  PetDesk gives me control of my pet's health and well-being.  

AHT/CSR

If we were able to validate that clients have 'opened' emails being sent to them from our end rather than having to contact customer support.  

I prefer to ask certain questions after certain types of visits.

Assistant Manager

I can browse prescriptions, previous appointments, bloodwork, confirm appointments, etc.  

I like that they handle most of our reminders.

practice manager

People find it easier to text and less intrusive trying to get someone to answer a phone call. Since it integrates seamlessly into our AviMark software there is little issue.

Health Licensing Specialist 

Reports generated through this system are clean and easy to read

The feature that we liked the most was that clients were able to have their pets medical records and had the capability to email their pet's vaccine record to their groomer or boarder.

Wish it had better 2 way communication w/ our practice management software in regards to storing text conversations in patient medical record and confirming appointments on our schedule without having to do it manually from the call list.

Prescription requests needs little work. When a client requests a medication the only option is to alert them that it is ready.

There are no features or conns that I have came across as of yet.

I first used this software when it was implemented into my previous clinic, which was a 5 doctor practice with multiple phone lines, and was the busiest clinic in my town.

PetDesk has made a large impact on our daily functions with integration into Avimark, sending reminders and confirmation of appointments.

The ease of getting clients to use and teaching team members was very easy.

PetDesk was easy to implement and easy both for clients and team members.

Sales

It does give you reminder and shows all your pets information on it.

Texting to our clients is one of our favorite features.

We just ended up dropping them because our new PMS can do everything that PetDesk does natively.

We love how owners can upload photos of their pets, which we can then use in our internal medical software and records.  

This also helps to filter out the questions we can come back to instead of keeping someone on hold for a ridiculous amount of time, or multiple notes of people to call back.

Hippo Manager vs PetDesk Comparison (2026)

Hippo Manager

PetDesk

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