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ChannelEngine Logo

Connecting Global Ecommerce

Last updated: June 2024

ChannelEngine Pricing, Features, Reviews and Alternatives

ChannelEngine product overview

What is ChannelEngine?

ChannelEngine offers a robust marketplace management suite that enables you to sell globally on marketplaces and sales channels. We provide a user-friendly and out-of-the-box solution that simplifies the complexity of international sales and seamlessly integrates with existing systems, unlocking rich insights. Brands and Retailers can reach millions of new customers and benefit from our thriving partner network to sell more effectively on marketplaces worldwide.

Key benefits of using ChannelEngine

ChannelEngine bridges the gap between your current ERP/PIM/WMS/ecommerce platforms and external sales channels. It has been designed and built as a modular cloud-based solution that can technically and functionally scale. The product's core enables customers to easily connect their catalog and pricing information from backend systems to ChannelEngine. Once this connection is established, we support customers in selling on any relevant marketplace or channel worldwide. Simply configure the channel, map the products, and activate the specific channel synchronization. On top of this core functionality,

ChannelEngine has added—and will continue to add—features that make selling on any channel easy, fun, and rewarding!

These functionalities include:
- Flexible rules-based product selection and attribute mapping options.
- Advanced and automated repricing functionality, including competition pricing monitoring.
- Internationalization through currency conversion, translations, and invoicing.
- Extensive stock management options, such as routing and synchronization of stock levels across multiple locations, including own stock and channel-fulfilled stock.
- Granular and high-level reporting options to maximize profitability and sales across different channels.
- Extensive order, shipment, and return management options.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Knowledge Base
FAQs/Forum
24/7 (Live rep)
Chat

Training options

Live Online
Webinars
Documentation
Videos
In Person

ChannelEngine features

Functionality

4.3

/5

44

Total features

107

11 categories

Most valued features by users

Reporting/Analytics
Third-Party Integrations
Activity Dashboard
API
Campaign Management
Reporting & Statistics
Data Import/Export
Customizable Branding

ChannelEngine users reviews

Overall Rating

4.5

/5

44

Positive reviews

98

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.65/10
Rating distribution

5

4

3

2

1

26

17

0

0

1

Pros
Great contact with all departments. Onboarding is really fast and with good help from skilled people.
Good customer service, willingness to help and proactiveness. Easy to use and nice overviews of errors, listed products etc.
We like working with ChannelEngine because it's very easy to work with. And due to the help of a fantastic Onboarding Specialist we really had a flying start on Bol.com.
Cons
Since we have a lot of products (over 400.000), the software does struggle a bit with the sheer volume of data. Some pages have long loading times and the software feels sluggish.
The inability to push a specific or scheduled task.
US integrations were delayed due to some critical differences between the Euopean and US markets.
AB
AvatarImg

Alexander B.

Consumer Electronics, 5,001-10,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Sell where people shop with ChannelEngine

Reviewed a year ago

- Very satisfied - Great team and collaboration- Very much customer-centric, looking for joint growth

Pros

- User-friendly UI- Great onboarding experience- Continuous improvements on channel interfaces- Incorporating suggestions, and taking feedback seriously- Adding new features almost every month- Pioneering new channels and geographies

Cons

- Beta channels come with quite some child-diseases- Reporting capabilities, notifications, and user roles can be improved

ML
AvatarImg

Marit L.

Sports, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Review

Reviewed a year ago
Pros

The ease in using the application and the customer support.

Cons

We're missing the possibility to chat to our customers in Channel Engine. The customer support now needs to log in to dozens channels to talk to the customers. Another integrator has this function.

PR
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Pepijn R.

Marketing and Advertising, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Pepijn's review

Reviewed a year ago

I use it every day and like the system in general.

Pros

Diversity of use of the system. It is integrated in a lot of system I use.

Cons

The correctness sometimes. When I refund an order via CE, the portal doens't see it sometimes.

ML
AvatarImg

Martijn L.

Business Supplies and Equipment, 10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Accelerating growth in multiple regions

Reviewed a year ago

Thanks to the support of Channel Engine we are now capable of scaling on multiple marketplace at a higher pace.

Pros

Channel Engine has been essential in scaling our business on multiple platforms / marketplaces across regions: not only Amazon in the US and EMEA, but also 'local'marketplaces in Germany, The Netherlands and France. Still working on scaling to other platforms, with the full support and engagement of the customer success managers.

Cons

US integrations were delayed due to some critical differences between the Euopean and US markets. This is being handled, however, a deeper understanding of the intricate details of the doing business in the US (Tax issues) should have been a known.However, CE-team is adequately following up and setting up a separate test environment for the US market.

RN
AvatarImg

Remco N.

Retail, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Do what they promiss

Reviewed a year ago
Pros

- Easy to use- Easy to connect to e-commerce platforms- Great customer support- Great integration team

Cons

Don't have any cons purse. As mentioned it's easy to use and has all the functionalities that we need

ChannelEngine FAQs

Q. Who are the typical users of ChannelEngine?

ChannelEngine has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does ChannelEngine support?

ChannelEngine supports the following languages:
Dutch, English, French, German, Italian, Spanish, Turkish


Q. Does ChannelEngine support mobile devices?

ChannelEngine supports the following devices:
Android, iPhone


Q. Does ChannelEngine offer an API?

Yes, ChannelEngine has an API available for use.


Q. What other apps does ChannelEngine integrate with?

ChannelEngine integrates with the following applications:
Adobe Commerce, WooCommerce, Odoo , Akeneo Product Cloud, KatanaPIM, Dynamics 365 Business Central, Oracle Cloud Financials, SAP Analytics Cloud, Shopify


Q. What level of support does ChannelEngine offer?

ChannelEngine offers the following support options:
Phone Support, Email/Help Desk, Knowledge Base, FAQs/Forum, 24/7 (Live rep), Chat

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