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Neon CRM vs Wild Apricot Comparison

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Overview

Category Leaders

Thousands of nonprofits use Neon's nonprofit CRM software to manage their fundraising, membership, events, and nonprofit websites.

Category Leaders

Wild Apricot is the #1 online membership software for associations, non-profits, and clubs. Allow Wild Apricot to automate...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

100

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

48

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

260

165

26

8

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

323

147

24

11

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

Pros

They have some helpful dashboards that are great for quick tracking. The system is large and has some neat capabilities.
Great tools for managing donor system- love the automatic thank you emails, donation forms, database, reporting, etc. Also love the ease of use with Events and Campaigns.
We moved from a large popular fundraising platform and we were excited about the abilities of Neon and how it would help us with donor stewardship.

Pros

My overall experience has been excellent, and I have used it for another nonprofit and recommended it to a third who adopted it, and all have been more than satisfied with the product and service.
It’s great and I like how you are constantly listening to your community and implementing improvements.
We were able to engage and notify our Membership, especially in the era of Covid 19, with such ease it makes it worth the while to have this software available.

Cons

Customer service was truly horrendous and ultimately drove us off the platform. Pretty unresponsive, no documentation, and then angry and aggressive when we complained.
It is not only the volunteer module that we struggle with. In general we have a more limited capacity for pulling reports.
Fundamentally we struggle daily with reporting and customer service.

Cons

The clunky interface was made worse on slow-speed days, whereas other programs were not affected at all.
There were several member files that had the wrong renewal date but we couldn't change them manually. The system would give us error messages.
The editor is worse than worthless. It is hard to believe that anyone thought this was a good idea.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review9 days ago

Key features

  • Total features104
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts/Notifications
  • Alumni Management
  • Application Management
  • Attendance Tracking
  • Built-In Database
  • Built-in Accounting
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Chapter Management
  • Charting
  • Client Portal
  • Collaboration Tools
  • Committee Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Contribution Tracking
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer Segmentation
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Database Support
  • Document Management
  • Document Storage
  • Donation Management
  • Donation Tracking
  • Donor Discovery
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Dues Management
  • Election Management
  • Electronic Payments
  • Email Marketing
  • Email Templates
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Event Ticketing
  • File Sharing
  • Filtering
  • Financial Management
  • For Nonprofits
  • Forms Management
  • Fundraising Management
  • Gift Matching Management
  • Goal Setting / Tracking
  • Grant Management
  • Historical Trend Analysis
  • Jobs Board
  • List Management
  • Mail Merge
  • Mailing List Management
  • Member Accounts
  • Member Communication
  • Member Communities
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Mobile Access
  • Mobile Giving
  • Multi-Location
  • Newsletter Management
  • Online Calendar
  • Online Forms
  • Online Giving
  • Payment Processing
  • Personalization
  • Pledge Management
  • Prospecting Tools
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Notifications
  • Real-time Updates
  • Receipt Management
  • Records Management
  • Recurring Giving
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Small Group Management
  • Social Media Integration
  • Summary Reports
  • Task Scheduling
  • Transaction History
  • User Management
  • Visual Analytics
  • Volunteer Management
  • WYSIWYG Editor
  • Web Forms
  • Website Management
  • eCommerce Management
  • Total features63
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts/Notifications
  • Alumni Management
  • Application Management
  • Attendance Tracking
  • Built-In Database
  • Built-in Accounting
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Chapter Management
  • Charting
  • Client Portal
  • Collaboration Tools
  • Committee Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Contribution Tracking
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer Segmentation
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Database Support
  • Document Management
  • Document Storage
  • Donation Management
  • Donation Tracking
  • Donor Discovery
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Dues Management
  • Election Management
  • Electronic Payments
  • Email Marketing
  • Email Templates
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Event Ticketing
  • File Sharing
  • Filtering
  • Financial Management
  • For Nonprofits
  • Forms Management
  • Fundraising Management
  • Gift Matching Management
  • Goal Setting / Tracking
  • Grant Management
  • Historical Trend Analysis
  • Jobs Board
  • List Management
  • Mail Merge
  • Mailing List Management
  • Member Accounts
  • Member Communication
  • Member Communities
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Mobile Access
  • Mobile Giving
  • Multi-Location
  • Newsletter Management
  • Online Calendar
  • Online Forms
  • Online Giving
  • Payment Processing
  • Personalization
  • Pledge Management
  • Prospecting Tools
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Notifications
  • Real-time Updates
  • Receipt Management
  • Records Management
  • Recurring Giving
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Small Group Management
  • Social Media Integration
  • Summary Reports
  • Task Scheduling
  • Transaction History
  • User Management
  • Visual Analytics
  • Volunteer Management
  • WYSIWYG Editor
  • Web Forms
  • Website Management
  • eCommerce Management

Integrations

  • Total integrations21
  • Authorize.net
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Stripe
  • Wordpress
  • Xero
  • Zapier
  • Total integrations8
  • Authorize.net
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Stripe
  • Wordpress
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Neon CRM vs. Wild Apricot

See how Neon CRM and Wild Apricot stack up against each other by comparing features, pricing, ratings, integrations, security & more.