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Neon CRM Logo
Neon CRM

Nonprofit CRM Software with Fundraising & Membership Tools

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Neon CRM Pricing, Features, Reviews and Alternatives

Neon CRM product overview

Price starts from

99

Per month

Flat Rate

What is Neon CRM?

Raise more, save time, and get things done with a nonprofit CRM platform that works for your needs. The majority of our staff comes from a nonprofit background — we've been in your shoes and we built a database to fix your problems.

Key benefits of using Neon CRM

Cut down on data entry by tracking all constituent data in one place.
Build real relationships with your supporters by tracking their information and interactions.
Manage fundraising campaigns from start to finish.
Create beautiful, fully-branded online forms that integrate seamlessly with your website.
Keep members engaged with a custom member login portal on your website.
Get key insights and metrics from built-in reports.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
Knowledge Base
Email/Help Desk
Chat

Training options

In Person
Documentation
Webinars
Videos
Live Online

Neon CRM pricing information

Value for money

4.4

/5

483

Starting from

99

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Neon CRM features

Functionality

4.2

/5

483

Total features

86

8 categories

Most valued features by users

Activity Dashboard
API
Data Import/Export
Alerts/Notifications
Reporting/Analytics
Activity Tracking
Electronic Payments
Customer Database

Neon CRM users reviews

Overall Rating

4.4

/5

483

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.55/10
Rating distribution

5

4

3

2

1

272

173

26

9

3

Pros
I think NeonCRM is a great value for the price. I've also had excellent interactions with their support team, who were very friendly and responsive.
Great tools for managing donor system- love the automatic thank you emails, donation forms, database, reporting, etc. Also love the ease of use with Events and Campaigns.
The software is great and we will continue to use it as we find that it is very helpful for what we are doing.
Cons
Customer service was truly horrendous and ultimately drove us off the platform. Pretty unresponsive, no documentation, and then angry and aggressive when we complained.
It is not only the volunteer module that we struggle with. In general we have a more limited capacity for pulling reports.
Fundamentally we struggle daily with reporting and customer service.
Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Z2 System's NeonCRM - "Yes, it's right for you and your organization."

Reviewed 9 years ago

Almost 4 years ago, when I considered which contact/donor relations management software platforms I was going to use for the ministry, here are a few of the things I was looking for: 1. Expandability (Will the system grow with us as we need it to without paying for what we don't need?) 2. e-Commerce - Are the e-commerce functions user friendly? Are they secure? Does it have integrated merchant service...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Pretty good product, does most of what I need

Reviewed a year ago

I've been mostly happy with the product. My disappointment, thankfully, have been very minor, and I can happily recommend this for anyone needing the advancved options that i did.

Pros

I chose Neon CRM because it was the most comprehensive CRM solution that I encountered that did not also cost a fortune. I have very specific needs beyond basic donor management. I also needed event management and member management components. Almost no other products had all of these capabilities built in.

Cons

I haven't used some of the features because they aren't as good as what i am currently using, especially for social media, email newsletter, and donor letters. The software offers a LOT of features, which is not a downside, but it also takes some time to find out how everything works. Neon provides a lot of tutorials, however, which are usually spot on.

Vendor response

Daniel, we hear you! Thank you for the honest review and feedback. We know that email has been a pain point in the past, which is why we are uncovering some major updates on April 10, 2021. If you want to find out more about the updates to our email functionality, you can tune in to our webinar: https://neonone.com/resources/event/product-webinar-neon-crms-new-email-tools/

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to use, helps me stay organized

Reviewed 11 days ago
Pros

Neon CRM is very easy to use. They provide a great academy to walk you through their system which was a great help when I first started using it. I like that reports are easy to pull, I can quickly update donor information or add a donation, and I LOVE that I can send emails to our supporters right from Neon CRM.

Cons

There are a few small technical things I would change with the Email Campaigns, mostly related to how the emails appear when opened in Outlook. But, this is not enough of a problem for me to want to change the way I send emails.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good program, but reporting is less intuitive than I'd like.

Reviewed 7 years ago
Pros

The software has a lot of really useful features, like email blasts and the reports are really customizable.

Cons

The software isn't terribly intuitive, especially with reporting, and the training videos on YouTube are hours long. I also could not find the answers I needed in the help section when trying to customize reports. I learned more from the user forums than the actual help feature of the software.

Vendor response

Thanks so much for your review of NeonCRM, Holly! We are absolutely thrilled to be part of Happy Trails Farm Animal Sanctuary's mission in helping animals be rescued, rehabilitated, and/or adopted. We did want to take this opportunity to respond to your review personally and alongside Leigh's which is featured immediately below. :) In the age of simple apps on our phones and an increasing awareness...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Learning curve - but worth it!

Reviewed 4 months ago

Our overall experience with Neon CRM has been positive. I am excited to use the software creatively to diversify our revenue, and grow our social impact. Neon CRM was the exact "next step" we needed.

Pros

I love the diverse capabilities of the NeonCRM software. We have been able to apply it in multiple areas to grow our small non-profit.

Cons

The least favorite part of NeonCRM has been the learning curve and ease of use for a few of our employees. Most of our team is 20-40 years old, and are used to different work flows on other applications. Biggest areas of work flow issues are in the email feature and website form set up.

Vendor response

Thank you for the feedback, Amanda! We're glad to hear that Neon CRM's wide feature set have been working well for your org. We're really proud to be able to offer a lot of features in one software platform, but a big focus for our upcoming development projects is making Neon CRM easier to learn and use, especially for non-admin users who need clear learning paths and workflows.

Neon CRM FAQs and common questions

Q. What type of pricing plans does Neon CRM offer?

Neon CRM has the following pricing plans:
Starting from: $99.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of Neon CRM?

Neon CRM has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Neon CRM support?

Neon CRM supports the following languages:
English


Q. Does Neon CRM support mobile devices?

Neon CRM supports the following devices:
Android, iPad, iPhone


Q. Does Neon CRM offer an API?

Yes, Neon CRM has an API available for use.


Q. What other apps does Neon CRM integrate with?

Neon CRM integrates with the following applications:
Authorize.Net, Higher Logic Thrive, PayPal, Zapier, QuickBooks Online Advanced, Stripe, Resource Management, Eventbrite, Mailchimp, ClickBid, Continue to Give


Q. What level of support does Neon CRM offer?

Neon CRM offers the following support options:
FAQs/Forum, Phone Support, Knowledge Base, Email/Help Desk, Chat

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