App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
Learn why GetApp is free
Designed for Growth and Built for Good.
Neon CRM Pricing, Features, Reviews and Alternatives
Neon CRM product overview
What is Neon CRM?
Neon CRM is a constituent management software platform designed specifically for nonprofit organizations and membership associations. Its relationship-focused approach enables a comprehensive view of supporters and members, resulting in increased engagement and revenue. With Neon CRM managing fundraising campaigns, events, and communications becomes the easiest it has ever been, all while gaining valuable insights through its reporting and administrative tools.
Key benefits of using Neon CRM
Build real relationships with your supporters by tracking their information and interactions.
Manage fundraising campaigns from start to finish.
Create beautiful, fully-branded online forms that integrate seamlessly with your website.
Keep members engaged with a custom member login portal on your website.
Get key insights and metrics from built-in reports.
Typical customers
Platforms supported
Support options
Training options
Neon CRM pricing information
Value for money
4.4
/5
517
Starting from
99
Per month
Other
Pricing options
Value for money contenders
Neon CRM features
Functionality
4.3
/5
517
Total features
111
8 categories
Most valued features by users
Functionality contenders
Neon CRM users reviews
Overall Rating
4.4
/5
517
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.55/10
297
178
29
10
3
Overall rating contenders
Ilana D.
Review source
Share this review:
We're a small environmental nonprofit with limited staff (4 FTE) and limited budget. We started using Neon about three years ago and it has proved a very capable, affordable solution. We use it to manage our membership files, mailing lists, credit card donations, event registration and our Birdathon (social fundraising like a walkathon). It was a HUGE improvement over our clunky old Access membership...
No pros were added to this review
No cons were added to this review
Daniel W.
Nonprofit Organization Management, self-employed
Used weekly for 1-2 years
Review source
Share this review:
I've been mostly happy with the product. My disappointment, thankfully, have been very minor, and I can happily recommend this for anyone needing the advancved options that i did.
I chose Neon CRM because it was the most comprehensive CRM solution that I encountered that did not also cost a fortune. I have very specific needs beyond basic donor management. I also needed event management and member management components. Almost no other products had all of these capabilities built in.
I haven't used some of the features because they aren't as good as what i am currently using, especially for social media, email newsletter, and donor letters. The software offers a LOT of features, which is not a downside, but it also takes some time to find out how everything works. Neon provides a lot of tutorials, however, which are usually spot on.
Daniel, we hear you! Thank you for the honest review and feedback. We know that email has been a pain point in the past, which is why we are uncovering some major updates on April 10, 2021. If you want to find out more about the updates to our email functionality, you can tune in to our webinar: https://neonone.com/resources/event/product-webinar-neon-crms-new-email-tools/
Dybal M.
Music, 1-10 employees
Used daily for 6-12 months
Review source
Share this review:
Overall, we are very happy to have Neon. It is excellent for everything on the donor side and for tracking and creating donor forms around campaigns. It works well with Constant Contact, and we are working on using it to transfer data to QuickBooks Online. This automation is great, but takes time to set up, which is understandable.
Our nonprofit had many cumbersome spreadsheets and Neon has combined all of this information into one, easy to access site organize by account name. These accounts can be updated easily as changes occur.
Some functions are complex and take a while to figure out, such as running reports to get the data you want. We also had difficulties with Memberships. We use it for families and students and the membership module in Neon is difficult to conform to this when using forms for renewals and new memberships.
Hey Dybal, thanks for your review! We're so glad to hear how Neon CRM has helped your organization combine all of your data into one centralized hub. Excited to hear about your experience integrating with QB Online!
Megan B.
Nonprofit Organization Management, 51-200 employees
Used daily for less than 6 months
Review source
Share this review:
I wouldn't recommend Neon to anyone in fundraising. It is not only the volunteer module that we struggle with. In general we have a more limited capacity for pulling reports. The system tracks memberships and donations and soft credits. If you wanted to take a quick snapshot of all monies that have come into your agency between those fields it doesn't have a place that it's all collected, it's...
We moved from a large popular fundraising platform and we were excited about the abilities of Neon and how it would help us with donor stewardship. They have some helpful dashboards that are great for quick tracking. The system is large and has some neat capabilities. Some of them being: sent emails tracking, workflows, advanced searches, donation page is great, and having the ability to personalize the system to the user. The account profiles are user friendly and intuitive.
This is a tough area. Fundamentally we struggle daily with reporting and customer service. We track our volunteers and our donors (often times they are one in the same) and we are unable to pull any data on volunteer hours in a month - it's only tracked in a month period and gives you a lump sum of hours. In general output information to pull data on is limited. Often times when we have questions...
DeTeasa G.
Nonprofit Organization Management, 1-10 employees
Used weekly for 2+ years
Review source
Share this review:
I do like this program for its donation and I love the Neone ONe Library with videos and self-training. However, this product does not fully meet our needs, and I am having difficulty convincing Board Members to use Neon One. Some will not log in.
I love that almost everything is in one place.
I am upset with the increasing yearly pricing. It is becoming too expensive for our needs. We must separately pay to use Quickbooks, perform Board Management, locate an electronic Membership Card service, and pay for additional training to customize our experience further.
Neon CRM FAQs
Neon CRM has the following pricing plans:
Starting from: $99.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Neon CRM?
Q. What other apps does Neon CRM integrate with?
Neon CRM integrates with the following applications:
authorize.net, Higher Logic Thrive, Constant Contact, PayPal, Fundraise Up, DonorDrive, Zapier, QuickBooks Online Advanced, iWave, Overflow, Ujoin , TaxJar, Stripe, Resource Management, Eventbrite, Denali Fund, Mailchimp, VolunteerLocal, ClickBid, Continue to Give
© 2010-2023 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.