Shop Boss vs Shop-Ware

Shopmonkey

NAPA TRACS

Tekmetric

ALLDATA

Manager SE

Protractor

Compare Shop Boss and Shop-Ware based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Shopmonkey is a cloud-based auto repair solution designed to help businesses manage processes through appointment scheduling, messaging, reporting, and digital vehicle inspection tools. It lets users track inventory, update order statuses, and reach out to vendors for purchasing missing auto parts.

Manager SE is a cloud-based auto-shop management software that streamlines workflow, provides detailed insights through integrated reporting, and offers contactless payment options to optimize the customer experience.

Designed for single-location automotive aftermarket repair shops and multi-store chains, this shop management software helps manage daily tasks and includes robust features for business growth.

Shop Boss is a cloud-based auto repair shop management system that helps independent shop owners manage operations by offering digital inspections, integrated payments, and customer communication tools.

Access Controls/Permissions

Accounting

Activity Dashboard

Alerts/Notifications

Appointment Management

Appointment Scheduling

Billing & Invoicing

Chat/Messaging

Client Portal

Communication Management

Customer Database

Customer History

Customizable Fields

Customizable Reports

Customizable Templates

Data Import/Export

Drag & Drop

Electronic Payments

Electronic Signature

Employee Management

Employee Scheduling

Employee Time Clock

Estimating

Financial Management

Generative AI

HR Management

Inspection Management

Inventory Control

Inventory Management

Invoice Management

Job Tracking

Labor Cost Reporting

Labor Rates

Maintenance Scheduling

Marketing Automation

Marketing Management

Mobile Access

Multi-Location

Order Management

Parts Management

Performance Metrics

Point of Sale (POS)

Prioritization

Productivity Tools

Progress Tracking

Purchase Order Management

Purchasing & Receiving

QuickBooks Integration

Quotes/Estimates

Real-Time Data

Records Management

Reminders

Repair Tracking

Reporting & Statistics

Scheduling

Service History

SMS Messaging

Third-Party Integrations

Time Tracking

User Management

Vehicle Information

Vehicle Tracking

VIN Decoder

VIN Lookup

Work Order Management

Workflow Management

Shop Boss

Android

Web-based

Windows

iPad

iPhone

Mechanic

Use with other tools to help provide the best and most accurate service. Awesome customer service experiences.

Owner

It is one of the biggest most costly mistake I have made in my 16 years in business and know I feel stuck with it.

Shop Boss is good with many good features. The developers are making improvements at a good pace.

Auto body painter

My overall experience was great, pretty pleasant very easy to work with and utilize.

No matter the computer skills you have it definitely is a good software for those who don’t know how to to use a computer as good.

Admin

I liked Shop Boss for its intuitive interface, strong repair order management, and seamless parts integration. It streamlines workflow for auto shops, saving time and boosting efficiency.

merch

I really liked Shop Boss, to be honest. It’s super easy to use, I got the hang of it right away.

Student

It is quality and easy to use. Great for shop management.

Business Manager

The software was easy to navigate. Its functionality was great with its color coding.

Instructor

The support team is responsive and helpful whenever we have questions.

Software Engineer

Despite the initial learning curve and cost considerations, the benefits have proven to be well worth it for enhancing our management processes.

Features like customer texting have significantly improved our communication and follow-ups, enhancing overall customer satisfaction.

Absolute no offline connection. Some people may need to access the system when offline.

Service Manager

Great product with even better pricing and support.

We like the ability to create work orders when vehicles and equipment come in for repair.

Missing some integrations, not synced dispatch board.

Manager

The fact that it is so consistently down, or being worked on. And all we get is a sorry.

From The integrated inspection feature, to the ease of creating unlimited canned jobs, to the way the software communicates with some of my marketing partners, where do I start.

Shop Boss screenshot: Shop Boss work in Progress

Shop Boss screenshot: Shop Boss workflow management

Shop Boss screenshot: Shop Boss KPI's and metrics

Shop Boss screenshot: Parts ordering - integrations with both Motor & RepairLink

Shop Boss screenshot: Shop Boss text messaging - Unlimited 2-way texting

Shop Boss screenshot: Shop Boss customer portal - customers can see exactly what the need to right from a customer portal.

Shop Boss screenshot: Shop Boss VIN Scanner - Quickly get the information you need from the VIN scanner without having to type it in. 

Shop Boss screenshot: Shop Boss digital cehicle inspection. Take photos & videos, use canned updates and findings to allow techs to inspect vehicles quickly. 

Shop Boss screenshot: Shop Boss live chat - stay in touch with your team on updates and needs without having to walk back and forth. 

Shop Boss screenshot: Shop Boss integrated payments with consumer financing at inspection results. 

Freelancers

Large Enterprises

Mid Size Business

Small Business

Tekmetric is a cloud-based shop management system with an easy-to-use workflow and a modern approach to customer care.

Napa Tracs is designed for automotive repair shops. The software helps with everything from estimating and invoicing to marketing and accounting tasks. The software provides a suite of features that meet the needs of users and can accommodate companies of all sizes. Online technical support is available 6 days a week and extended hours are available at no additional charge.

ALLDATA is a cloud-based OEM diagnostic suite that helps automotive businesses conduct vehicle inspections based on repair data provided through interactive color wiring or OEM diagrams. Technicians can generate high quality images, view diagrams for inspections & highlight components.

Shop-Ware is a cloud-based auto repair software designed for single and multi-shop operators that handles vehicle inspections and allows users to write service in seconds and share it with their customers for instant approvals.

Shop-Ware

Service Advisor

I love the crew, I love the software and usability of it, it all around is a GREAT product and %100 worth the money.

owner

I have enjoyed watching the growth and development of the software. I am glad to have given early feedback that translated to actual action.

Foreman/General Manager

Shop-Ware makes project management for long term custom car building quite nice. The individual services are a good way to break down the overall cost of a big project like that for client.

Freelancer 

I like the fact that there is a record that is recorded and the customer service is beyond helpful and to me besides the quality of a product it’s customer service with me is a high ranking.

All Positions at all times

I had the opportunity to spend a good amount of time with the owner of Shop-Ware in the beginning and since have seen the entire staff emulate her approach to customer care.

Manager Owner 

It has been one of the best decisions I have made for my business. It allows me to better serve and communicate with my clients and builds trust.

Service manager 

The ease of communication with the customer is amazing. It keeps the customer updated and approvals come in faster.

As a counter person/service advisor my biggest complaint is the lack of auto-fill.

I like that the program is cloud based for ease of connecting to what's going on in my business if I am not physically in the shop. I also like the parts ordering integration.

General Manager

We have recommended them to a couple other shops. Our customers love the fact that they see what our mechanics see with pictures and videos.

President

Lack of reporting, inventory control and transferring, lack of permissions for larger shops.

It has improved our shop flow and we find we are providing better, more focused service because we have freed ourselves from the drudgery of old, not very workable software.

Master Technician 

I love being able to clearly communicate with the customer the process from start to finish. Pictures, videos or imported files from diagnostic equipment promote full transparency.

Office Manager

Overall, I like Shop-Ware despite the learning curve that is with any new system. The web based search features are great once you have the system established.

Owner/Operator

I would say their integration with Snap On's Shop Key is probably one of the most important and best selling features for me.

Parts Manager

No way to seach for license plate without knowing full plate (that I know of ). Cannot add parts to an order after it is started (this one is very annoying).

Advisor

Shop ware is very intuitive and user friendly, It makes communication with customers  seamless and keeps things transparent.

I can not break down labor cost by technician. This is again frustrating because the labor cost is NOT ACCURATE on any one ticket or job on a given ticket.

Shop Boss vs Shop-Ware Comparison (2026)

Shop Boss

Shop-Ware

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives