Business Management Software

What is Business Management Software?

Business management software is used to make the everyday tasks associated with running a businesses more efficient. These apps provide one complete suite of solutions for managing all core business processes. Business management software covers a variety of functions, including client management, scheduling, point of sale, bookkeeping, order and inventory management, marketing campaign management, project management, and employee management. These business apps centralize all business data, from supply chain to issue tracking and customer relationship management.

SaaS Business management apps provide you and your team with remote access to key business information, such as client contact information, issues and tickets, calendars and schedules, invoices and purchase orders, ledger and account entries, inventory and stock levels, tasks and project deadlines. Data and information from other applications and systems can generally be synced with a business management solution to provide an overview of business performance.

Business management software can include a suite of tools in a similar way to an ERP or it might focus on specific functions such as scheduling and booking. These apps can be used to manage a range of daily tasks including sending client reminders and notifications, calculating sales tax and generating invoices, managing budgets and maintaining accounts, updating client databases, managing staff schedules, offering promotions and creating loyalty programs.

A key component of many business management solutions is the ability to manage your sales pipeline. You can use these tools to create quotations, process orders, generate, evaluate and track leads, and define sales commision and targets. These suites also provide tools for job and task management, including defining workflows and processes, delegating tasks, and tracking billable time. Document management forms another key part of business management software, allowing you back-up and store, link, share and collaborate on files and documents.

Business management applications will help you manage your finances, from both an accounting perspective and a customer payment perspective. You can use these apps to generate invoices and automate repeat invoices, manage general ledger, accounts payable/ receivable, purchase orders and payroll. They can also be used to process client payments and to manage expenses and budgets.

The reporting features of business management solutions provide real-time, actionable insights across all business processes. These reports flag-up issues, opportunities and areas for improvement. These tools can be used to aid in key decision making and to increase understanding and communication across departments.

Key Features & Benefits

  • Client contact management
  • Customer service and ticketing
  • Scheduling and calendar management
  • Invoicing and quoting
  • Ordering and inventory management
  • Business performance overview and data synchronization
  • Task management and time tracking
  • Accounting and budget management
  • Sales pipeline management
  • File sharing and document storage

Business Management Category Leaders Q4 2016

GetApp's quarterly ranking showcases the top 25 Business Management apps based in the cloud. Each app is scored using five factors, worth 20 points each, for a total possible score out of 100. These factors include user reviews, integrations, mobile app availability, media presence, and security. Each app's score is independent of commercial interests and existing relationships that GetApp has with app vendors.

Scroll down for more details about how we calculate scores.

Reviews
Integrations
Mobile
Media
Security

1. NetSuite

Cloud Business Management Software
90
15
20
15
20
20

2. MINDBODY

Health and Wellness Business Management Software
69
11
9
19
17
13

3. WORK[etc] CRM

All-in-one business management system. CRM + Social + Projects + Billing
67
20
8
16
7
16

4. Bitrix24

Your company united!
66
18
11
19
4
14

5. Avaza

Projects, timesheets & invoices for teams
66
17
17
16
3
13

6. WorkflowMax

Time tracking and invoice software by Xero
59
17
11
15
4
12

7. SAP Business One

Finance and Business Management (ERP) System
57
8
17
17
3
12

8. ONLYOFFICE

Cloud Office Suite for SMB
53
14
8
13
5
13

9. Autotask

IT Business Management Software Platform
53
12
16
14
11

10. Kickserv

Field Service Management online CRM
51
15
7
14
2
13

11. Front Desk

Client management software for fitness & arts instruction
51
13
10
9
6
13

12. RESULTS.com

Start using our One Page Strategic Planning Template
51
11
14
14
5
7

13. bpm'online

Business process management (BPM) software
47
8
11
8
5
15

14. Brightpearl

Omnichannel retail management system
46
17
12
0
4
13

15. Hike

Sell in-store, online and on-the-go with Hike POS
43
10
10
6
2
15

16. ServiceM8

We're for small business
42
13
7
8
3
11

17. Sellsy

CRM, sales management and ERP for smart companies
41
15
10
0
2
14

18. KPI.com

Simply Manage Your Business
41
15
0
13
2
11

19. ConnectWise

Business management platform for the IT industry
41
10
9
14
8

20. OneSoft Connect

Simple team collaboration and backoffice software
40
15
9
0
2
14

21. Zoho Online Office Suite

Business Management Suite
39
9
4
0
16
10

22. iBE.net

Your Business in the Cloud
35
8
4
13
2
8

23. BlueCamroo

All-In-One for SMBs - CRM, project management, and more
34
6
9
0
4
15

24. Talygen

Time Tracking Software for Business Management Automation
28
10
0
16
2

25. Microsoft Dynamics NAV

ERP solution for small and midsize business
23
6
17
0
0
Reviews
Integrations
Mobile
Media
Security

Who is the ranking for?

This ranking is for business owners and decision makers looking for a first glance at the leading cloud-based Business Management software in the industry. The data serves as a point of reference highlighting the key factors that small businesses should look at when first analyzing a piece of software. These factors include user perception (reviews), compatibility (integrations and mobile app availability), market presence (media presence), and security features (security).

For more details on why we chose these data points, take a look at our industry research reports, which provide in-depth explanations of each data point, as well as trends in the industry.

How are the scores calculated?

An app’s score is calculated based on five unique data points and is completely independent of any relationships that GetApp has with app vendors. The data points are calculated as outlined below:

User Reviews

The score for user reviews is calculated using a Bayesian estimate, which is a weighted average that includes the number of reviews and the rating of an app, benchmarked against other apps in the category. This raw number is then scaled to represent a value between one and 20.

Integrations

Integration scores are calculated by scaling and adding two different averages for the number of listed integrations on GetApp: the first 15 points are awarded for the total number of integrations scaled against the average for the top 25 percent of apps in the category, while the final five points are awarded for the total number of integrations scaled against the leader in the category.

Mobile Platforms

Mobile platform scores are calculated using data from Google Play and the Apple App Store. Five points are awarded for having an Android App, and another five for an iOS app. The additional 10 points are calculated based on the user ratings of the app in each store, rated out of five, for a total of 20 points.

Media Presence

Media presence is calculated using the number of Twitter followers and Facebook fans a vendor has. Each social network contributes a maximum of 10 points to the total score. The first five points are awarded for total number of followers scaled against the average number of followers that each vendor in the category has, while the remaining five points are awarded based on the total number of followers, this time scaled against the category leaders. The scores for Facebook and Twitter are added together for a total score out of 20.

Security

Security is calculated using answers from a vendor-completed survey. The questions in the survey are based on the Cloud Security Alliance self-assessment form as part of the Security, Trust & Assurance Registry. With 15 questions, each answer is assigned a point value based on vendor response, with additional points given for security certifications, for a maximum possible score of 20.

In the event of a tie, each data point is weighted for importance, with security taking precedent, followed by reviews, integrations, mobile apps, and media presence, respectively.