3CX vs Genesys Cloud CX

Ringover

800.com

Nextiva

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

800.com is the AI-powered business phone and call intelligence platform trusted by 45,000+ companies. Get a toll-free, local, or vanity number in minutes, with AI agents that answer 24/7, call tracking that proves ad ROI, and AI summaries on every call. From $19/mo, no contracts.

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Manager

There were numerous bugs during the transition to version 20, and the support team offered no real solutions other than completely redoing the configuration.

Freelencer

Backing from the producer is essentially exceptional as there information base and backing group go the extra mile to help you.

Emprendimiento

It is an application for support management that is easy to use for entrepreneurs like me; its free version is enough to boost the launch of my product.

3CX is an all-in-one call center solution to communicate with customers via voice, video & chat. Offers advanced queue strategies set to individuals or groups. Integrates with various CRMs & MS 365. Includes call recordings & reports. One interface to answer customer live chat, FB messages & SMS.

Access Controls/Permissions

Activity Dashboard

Activity/News Feed

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Archiving & Retention

Audio Calls

Audio Capture

Audio/Video Conferencing

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Call Distribution

Autoresponders

Blended Call Center

Calendar Sync

Callback Scheduling

Call Center Management

Call Conferencing

Call Disposition

Caller ID

Caller Profiles

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Tracking

Call Transfer

Chat/Messaging

Chat Transcript

Collaboration Tools

Communication Management

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Customer History

Customizable Branding

Customizable Caller ID

Customizable Reports

Dashboard

Data Import/Export

Drag & Drop

Employee Directory

Fax Management

File Sharing

File Transfer

For Cloud Phone Systems

Inbound Call Center

Interaction Tracking

Live Chat

Manual Dialer

Meeting Management

Mobile Access

Monitoring

Multi-Channel Communication

Multi-Language

Multi-User Collaboration

Offline Form

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Performance Management

Predictive Dialer

Proactive Chat

Progressive Dialer

Progress Tracking

Purchasing & Receiving

Queue Management

Real-Time Analytics

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Updates

Recording

Reporting/Analytics

Reporting & Statistics

Ring Groups

Screen Sharing

Search/Filter

Single Sign On

SIP Trunking

SMS Marketing

SMS Messaging

Social Media Integration

Speech-to-Text Analysis

SSL Security

Support Ticket Management

Surveys & Feedback

Task Management

Most reviewers indicate that 3CX delivers strong value for money, with flexible licensing and many features included at no extra cost. Some reviewers feel certain advanced features are expensive, and they report occasional pricing confusion.

Value for money

The 3CX integration most frequently cited by reviewers is Gestionale sul Web, an enterprise resource planning product rated 5.0 out of 5 for its integration with 3CX.

Integrations

By industry, 3CX reviewers are most commonly professionals in information technology and services (16%). The most frequent use case for 3CX cited by reviewers is telephony (46% of reviewers).

Web-based

Windows

Android

Linux

iPhone

iPad

Microsoft Teams

8x8 Work

Zoom Phone

RingEX

Cisco Unified Communications Manager

Aircall

RingCX

Vonage Business Communications

Ooma Office

Five9

Zoiper

Webex Suite

MiVoice Business Solution

Asterisk

VICIdial

3CX SMB

3CX PRO

3CX ENT

Unstable call connectivity issues

Business Analyst

It becomes slow if there's more people on the network using it at the same time, it disconnects and you end up thinking it's the person on the other side of the line who dropped your call but no, it actually disconnected on your side.

85% of reviewers feel negative about call connection. Some users report frequent call drops, delays, and poor audio quality, especially when internet connectivity is unstable. Reviewers indicate that glitches occur on both mobile and desktop apps, sometimes causing missed or interrupted calls. They say connection problems can lead to confusion during transfers and difficulties in hearing clients. Users mention that heavy network usage or remote locations exacerbate these issues, and some find the system unreliable compared to other communication platforms.

Recurring software bugs and glitches

HR and Finance Manager

The system easily glitches, and if you so much as log in to the wrong account on the 3CX app/browser, it causes the system to go down.

71% of reviewers feel negative about bugs and issues. Some reviewers say the software experiences frequent glitches, crashes, and freezes, which disrupt daily operations and require IT intervention. Users report problems with app stability, such as malfunctioning voicemail pins, profile syncing errors, and occasional security concerns. They find that updates sometimes introduce new bugs, and navigating the interface for troubleshooting can be challenging. Reviewers indicate that these technical issues can lead to frustration and lost productivity.

Flexible VoIP telephony features

Managing Director 

The voip connection enabled us to integrate the system our Xapsys CRM system which helped make our sales team more efficient.

100% of reviewers feel positive about VoIP capabilities. Some users say the platform provides a comprehensive suite of telephony features, including conferencing, call recording, and voicemail, which supports both small and large businesses. Reviewers appreciate the flexibility to operate from any location with internet access and highlight the ease of integrating with other systems. They find the call quality reliable and value the built-in security. Users report that the system is easy to deploy and affordable, making it suitable for a range of applications from simple setups to more complex virtual switchboards.

Unified and efficient communication

Principle Design Recruitment Consultant 

Cx has brought high productivity through real-time communication from all global corners.

97% of reviewers feel positive about communication features. Some reviewers find the platform streamlines both internal and external communications by consolidating voice, chat, and webinars into a single system. Users appreciate the cost savings from reduced travel and improved efficiency, as well as the ability to communicate instantly across teams and locations. They say the software’s unified approach simplifies management and enhances productivity. Reviewers indicate that the platform’s reliability and integration options help businesses maintain clear, fast, and secure communication channels.

Simple and fast installation process

89% of reviewers feel positive about installation. Some users report that setup is straightforward, with clear instructions and minimal technical hurdles, allowing them to get the system running quickly. Reviewers appreciate the flexibility to install on various operating systems and the automation available for provisioning. They say the process is smooth for both small and large deployments, and support resources are readily available. Users find the intuitive interface and easy configuration especially helpful for those without advanced technical skills.

Systems and Service Operation Analyst

Users appreciate the integration of various communication tools like voice calls, video conferencing, live chat, and messaging into a single platform.

Application Specialist

We use it for all internal communication that needs to be done over the phone and it enables us to get in contact with our stores to address issues without any fault.

Architect

The ability to route calls from a central switchboard to individual desktops make this software very useful in our remote working office set up.

Tech

Not that much at all. If I had to say something I would say the licencing should maybe have more options for smaller business deployments.

AG Director Arts and Craft Department

CX is a single interface for customer live chat, call logging, queue management and real-time reporting.

Business Owner

Unlike other VoIP / SIP based systems, to connect physical phones to 3CX you need to either have one of their phones that acts as an SBC or you need to set up an SBC in a small Linux VM.

For instance, our phones go straight to voicemail after hours and on weekends, but we cannot go in and make adjustments for holidays, which can be annoying when phone calls are rolling over to our cell phones on Christmas or something.

Payroll Manager Tax Preparer

It works very well for our company which has 2 offices about an hour apart from each other.

Web developer

I use the self-hosted version with a cheap VPS and pay less than £5 a month including calls on my landline.

Help Desk Manager

Our calls dont drop, we dont have any issues with the call flow it just works.

VP of Technology

Transition to 3CX from standard copper lines.

IT Support Supervisor

I use 3CX via the desktop app, ios app and a voip handset.

IT Support Technician

It is quite pricy and though it can be compatible with a lot of hardware, there are exceptions, so make sure to double check.

We host it locally in our environment and it works perfectly.

The latest update - version 20 has removed some features such as granular reports.

lead

We are in contact with our backup office in other countries.

Very rarily do we find times where the service is unable to achieve its purpose and its ability to scale effortlessly as our organisation grows is why we have used it for years on end and will continue to.

HR Manager

I wish there was a text feature beyond texting only people who have the 3cx app.

Features that were well-established in previous versions were either reduced or completely removed, leaving users with less than a quarter of the configuration options they were accustomed to.

It's native reporting is quite bare and for more complex reporting it requires a transformation outside of the platform to achieve so.

There was apparently a security issue with their desktop app that caused some type of data vulnerability, which is not really what you want to hear for a business system.

Our IT team could choose to host internally or on cloud or have 3CX host it - we like the flexibility that offered.

Massive time saver for admin and users alike.

We don't have much to compare to, as our previous phone system had not been updated in a couple decades, but the implementation process was completely handled for us which made everything simple and effective.

Administrative Specialist

Any issues we have are quickly resolved with their customer support team.

I have just started using it but finding it difficult to dial the number as despite adding zero or + before the number, it still says invalid.

Director of Business Development

Contacts does not always save changes you make on contacts.

The user interface has been redesigned which is not as polished as the previous version.

3CX vs Genesys Cloud CX Comparison (2026)

3CX

Genesys Cloud CX

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives