Genesys Cloud Alternatives, Competitors & Similar Software

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Genesys Cloud

Mobile optimized cloud call center with multichannel routing

4.08/5 (99 reviews)

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3 people use this

Alternatives to Genesys Cloud

Explore a recommended list of Genesys Cloud alternatives for your business in 2020. Compare alternatives to Genesys Cloud side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.

Connect First 52
Omni-channel cloud contact center
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What users mention about Connect FirstSee all reviews
Overall the support and reporting data is what keeps me loyal to Connect First. They are an amazing company with wonderful employees.
Connect First is supported by a quality team of customer service professionals, who have taken the time to help resolve each issue I have come across.
The platform can be buggy at times and crash or have trouble loading. In addition while there is a lot of reporting, there is still more that could be created.

Bitrix24 419
100% free CRM, collaboration and communication tool suite
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What users mention about Bitrix24See all reviews
I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.

LiveAgent 927
Great customer service starts with better help desk software
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What users mention about LiveAgentSee all reviews
Honestly it's a great Zendesk alternative. LiveAgent was not only a perfect fit for managing our support related issues but it's also a great solution for engaging in sales prospecting.
I want to highlight the Quality of LiveAgent Support, it is Excellent, very fast in response and they are really concerned to help and provide great service.
The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.

Zendesk 2374
Cloud-based Help Desk & Customer Support Platform
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What users mention about ZendeskSee all reviews
Overall, my experience has been good. It's a popular platform for a reason as it contains popular features such as reporting and analytics, easy transfers, and visitor history.
The variety of add-ons is big. I love how you can categorize all the tickets and have the ability to have chat in the same window as email tickets.
I like how the phone is built into the suite, updates to tickets is a nice feature as well. Integration with Stella is good too.

NICE inContact 328
Cloud Contact Center Software
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What users mention about NICE inContactSee all reviews
I like the fact that this dialer integrates well with Salesforce, we make high volume of calls and inContact does its job well, when it does not they have a good customer service with good follow up.
Easy to use, great functionality, accessible with screen reading software which is a major plus for our staff. There's great customization of IVR and messaging.
Constant email outage notifications for products I dont have, and then when our system DOES fail (inevitably), the e-mail comes 20 minutes after the outage.

Dixa 17
The Customer Friendship Platform
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CloudTalk 133
Cloud-based call center software for sales and support teams
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What users mention about CloudTalkSee all reviews
Cloudtalk helps us with communication in our company and also with our costumers, we are very happy. Everything is quick and easy, love it.
Super simple to set up and is cross platform so it work just about everywhere. Perfect for a growing ecommerce business like ours since there's room in the product features to scale with our needs.
The worst experience ever. First of the app for phone doesn't do sms and the desktop version is horrible It takes over 48 hours or more to get a response from anyone.

Kixie 89
AI-powered Voice and SMS for Sales
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What users mention about KixieSee all reviews
Overall great phone solutions, cutting edge API/Integration, very helpful and caring customer support, and all around fair price for what you get.
Great Value, makes the work day go much quicker and efficiently, local presence numbers are huge help at getting through to clients, and the ability to specify caller ID name.
Dropped calls, so complicated to do a 3-way call or a transfer and most of the time the call will drop. The power list dialer is in beta, but it's useless.

Salesforce Service Cloud 445
Customer Service & Field Service Management Solutions
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What users mention about Salesforce Service CloudSee all reviews
Benefits are great had video chatting and a small rectangle to show the calls coming in and out. Sometimes worked sucked and hope salesforce to crash so i wouldnt have to work lol.
I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in.
It’s super easy to use and understand. Yo i love the Chatter feature because you can reach out to and keep anyone in the loop with any issues or important matters.

Aircall 155
Phone system for support and sales teams
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What users mention about AircallSee all reviews
Once you understand the functionality of Aircall, it is a great software that includes the desktop app and the mobile app. The quality of the calls is flawless.
The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.
Our salespeople and customers find it terrible. The helpdesk is trained to ask the same questions a thousand times and always blame the others (internet provider, cables, headphones...).

Nextiva 235
Simplifying Business Communication
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What users mention about NextivaSee all reviews
The experience with Nextiva is very polished. They have clearly got a lot of experience in their field and they have fine-tuned things to ensure a great process for their clients.
The ROI on this kind of investment is key and we believe that over the long term it will be significant. It’s amazing technology that is a growth driver for any customer focused organization.
It’s been great to see them figure out how to integrate the tool and make the most of the new functionality. We are very excited to see how this impacts our results in the coming weeks and months.

elevio 26
Self-service support & customer education platform
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What users mention about elevioSee all reviews
For what it sets out to do, elevio does it fairly well. However, as our business needs get more complex we're worried that the functionality of elevio will not be sufficient to keep up.
This makes Elev.io a must-have. Their support is very responsive which makes it even more pleasant to work with the tool.
The Ease of use for the non technical members in the team, with great powers on the front-end for end-users.

Gladly 1
Gladly is a Cloud-based customer service platform
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uContact 25
Beautiful Contact Center Solution - Omnichannel - All in One
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PhoneBurner 128
Power dialer & outbound sales acceleration software for SMBs
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What users mention about PhoneBurnerSee all reviews
Sometimes I have had contacts go missing for a little bit they usually show back up the next day. Sometimes the voicemail will be set on the wrong one just have to pay close attention.
Almost perfect solution for automating outbound CRM and prospecting. Very helpful for most companies that utilize any form of telemarketing/email marketing.
PhoneBurner provides a user friendly platform to rapidly hit prospects and improve the likely hood of improving your sales pipeline.

Convoso 14
Convert more leads in less time!
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ChaseData 133
Cloud-based call center solution for SMBs
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What users mention about ChaseDataSee all reviews
Countless hours of manual work saved (operationally and reporting); better comprehension of Dialer solution across all business users; ability to make decisions and improve on the fly.
The ease and simplicity of the user interface for my call center reps is superb, I really like the ability to run multiple data lists simutaneously and the multiple caller ID feature.
For a company to be able to offer all this and be one of the most cost effective solutions out there is truly a blessing for call centers.

Freshcaller 17
Modern Phone System for customer support & sales
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Voiso
Call center software for outbound sales & BPO teams
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Agile CRM 389
Sales and marketing CRM for growing businesses
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What users mention about Agile CRMSee all reviews
It has a good & clear interface and user friendly. It has a very widespread marketing automation solution that allows you to mind map your workflow.
I really like how this tool has a good very plan for small businesses like mines. You get basic crm features like sales management and some email marketing automation.
Some services hard to navigate, trying to work out the Auto part was a bit tricky. Also the additional cost to loose agile from my emails was a bit annoying.

Fenero 24
Revolutionary blockchain-powered contact center software
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What users mention about FeneroSee all reviews
More than anything I've been so impressed with the level of customer service. The reps did a great job of reviewing the solution and highlighting how I can use it for my specific application.
Affordable solution but needs to work on its software for better reliability and performance.
Overall the platform is good and does what is supposed to do. We continue to get good results running campaigns with Qubicles.

Infobip
Omni-channel customer communication and engagement
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Wix Answers 19
The only unified customer support solution.
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What users mention about Wix AnswersSee all reviews
This product has allowed me to share information with co-workers and customers in an easy way. One great thing I love about this product is that it is absolutly free.
I love using this site because the features are amazing. I can create an amazing website in hours without having any issues.
I built a very attractive and functional website without any major issues and support has been great.

BirdEye 293
Online reputation management
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What users mention about BirdEyeSee all reviews
Customer service has been fantastic. I love the fact that we can view our reviews all in one spot and not have to go search and hunt for them on different platforms.
Our business had an issue with online reputation/review management. Through years of neglecting in addressing this issue, it just piled up with more and more negative reviews.
M happy to report that our experience using BirdEye has been Terrific. We are thrilled at all the feedback we have received after using this software.

Capacity 11
Artificial Intelligence-based knowledge management solution
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CallTrackingMetrics 26
The Only All-in-One Call Tracking & Contact Center Solution
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What users mention about CallTrackingMetricsSee all reviews
From thier willingness to keep advancing their platform, great customer service, marketing source tracking, and so much more, CTM has played a huge part in our company's and our clients' success.
Brilliant service from the team, very simple to install and the reporting is excellent.
I loved the fact that it allows us to track important marketing channels, listen to calls clearly and call out from the numbers as well.

Freshdesk 2180
Online helpdesk system and customer service software
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What users mention about FreshdeskSee all reviews
We didnt have any negative experience with the software on web platform but mobile app notifications are terrible and it doesn't get delivered instantly.
Also the support was excellent, I needed some assistance and I worked with the same person through the whole process, which was great. She followed up with me until my problem was resolved.
My overall experience has been outstanding. Freshdesk provides quick, efficient,solutions so I can keep my customers happy which in turn keeps me happy.

SpitFire 20
Web-based predictive dialer software for call centers
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What users mention about SpitFireSee all reviews
Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection.
Great product & even better customer service. They have the wow factor.
Spitfire has helped make our phone room run to the best of its ability.

XCALLY 77
Omnichannel contact center management
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What users mention about XCALLYSee all reviews
The existing omni-channel function is great, but I was impressed that you could use CallySquare to create a new solution.
When doing multi-tenant customer support, it is a bit confusing when the number of queues increases, as there are places where it is difficult to visually identify which tenants (queues) are accessed.
The team is really reactive and ready to help. The price is really interesting when you look about all the functionnality included on.

InfoFlo 78
All-in-One CRM Software Solution
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What users mention about InfoFloSee all reviews
We also like how to link groups and individuals to businesses; as well as being able to save documents to the businesses profile. The general layout of the program is good and easy to use.
It integrates with Outlook almost perfectly and simplifies my administrative processes. The reporting and bulk email features align with what I need to accomplish and provide a seamless solution.
The navigational experience is responsive, super reliable and fast - an important consideration when working within the same software environment daily.

GoToConnect 562
The first-ever truly unified voice and video solution.
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What users mention about GoToConnectSee all reviews
Pricing was very affordable. For our size of company and the growth we've experienced, the Jive staff has been great working with us to lock-in pricing and help us grow when more accounts are needed.
When we initially signed our control, there was some issue with service interruption and our phone lines not working.
We appreciate the ease of use and the ease of setup of the phones. It was a seamless transition from our previous provider to Jive.

EngageBay 53
Integrated sales & marketing software for growing teams
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What users mention about EngageBaySee all reviews
Automation is simple but powerful and there are great things coming that will make this one of the best tools out there.
EngageBay gives me the best experience to run Email Marketing and Sales activities on one platform. Reps help me to achieve what I need with the best support that can't I imagine before.
If you are looking for an alternative to Hubspot that offers more capabilities you will want to check this out. Great features, easy to use, great value for money.

InGenius 2
Call center CRM-integrated software
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Bold360 25
AI-powered customer engagement platform
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User.com 20
The engine of growth. An all in one solution for user data.
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What users mention about User.comSee all reviews
Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday.
We currently use it within our cloud-based SAAS product and it is just amazing. Triggering context relevant help and prompts to make sure our users get the assistance they need, when they need it.
This does the trick... provide me with the features i want to have. Getting started with the free account is great to learn to tool.

Sparkcentral 14
Customer service platform for asynchronous messaging
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Front 157
Email management software and shared inbox for teams
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What users mention about FrontSee all reviews
Easy to use, scalable to any size company and has a fantastic phone app. Customer support is good and it was easy to install and set up the software.
This is just a feature request rather than a complaint, but I can have all the conversations in an email opened by default instead of the collapsed view.
Previously, we attempted to use Gmail to accomplish this, but Front does a great job of managing the workflow of sharing one email and collaborating effectively.

LiveChat 1034
Premium Customer Service Software for Live Chat & Help Desk
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What users mention about LiveChatSee all reviews
This software is very nice to have to talk to clients on the computer through chat. It is nice that you can save your chats so you have record of it.
It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.
I like being easily accessible and vice versa -- I like when I need help with something and our catering program has live chat to help us right then.

Yonyx 95
Decision tree driven Interactive guides for customer service
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What users mention about YonyxSee all reviews
It is easy to use and made our whole company more successful. It is also easy to change- the administrator can edit at any time quickly which is great for a growing and changing company.
Yonyx has been very useful in increasing productivity and quality in an IT solutions environment. Yonyx is relatively simple from a user perspective.
I like that it is easy to navigate and gives you the ability to create different pathways for your script.

Adversus 18
Cloud-based dialer & CRM solution
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CallShaper 14
Call center software for managing inbound and outbound calls
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Ricochet360 20
Sales is a contact sport. Our Auto Dialer connects you 1st!
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Newfies-Dialer 4
Auto dialers for lead generation & telemarketing
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VICIdial 244
Open source call center software with predictive dialer
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What users mention about VICIdialSee all reviews
No sure if it was because of our network speed or if the program struggled to manage to many requests at once, but when toggling between different reporting functions delayed.
The thing that makes Vicidial so amazing is that it is open source so you can make changes or have access to the database. And the constant adding of new features is amazing.
What i love about this Vicidial is that its free, which sometimes seems too good to be true. Scaling the deployments is far more easier than one can imagine.

Twilio 221
Brings voice and messaging to your web and mobile applications
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What users mention about TwilioSee all reviews
Have not came across anything during the trial that I dislike. I have not had any problems during the trial either.
The only and reason I love Twillio is because it integrates seamlessly with the software my company creates. Customer service is excellent but you will not be reaching out often.
As we've done so they almost always have a solution for what we want to do. Additionally I do want to give their support two thumbs up - they've always been fantastic.

VCC Live 26
All-in-one Cloud Contact Center Software
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What users mention about VCC LiveSee all reviews
M a bit confused with setting up a new project but it is not because of the software - it is because of the lack of my knowledge.
A very innovative call center solution, which is accessible and user friendly.
It shows that it has been developed with user and business needs in mind. Continuous innovation and development of new functionalities help the business grow and/or become more effective.

Bria
VoIP communication and collaboration management solution
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3CX 218
Hosted PBX with CRM integration and mobile apps
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What users mention about 3CXSee all reviews
The only disadvantage I have found is that sometimes the application crash and it is necessary to restart it.
This was a free platform for the first year. The quality of sound and ease of use was also a good experience.
Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.

Dialpad 298
Cloud communication platform for enterprises
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What users mention about DialpadSee all reviews
Call quality is better than we've seen with other similar applications. It is easy to receive messages (voice mail) and texts and I love that it can all be done in one place through one interface.
Overall, there are some quirks that you need to get used to or have a bit of a workaround for. Overall, it has been a good experience and call quality has been good.
Customer service can be a challenge. Had a billing issue and they blamed me and refused to refund money when they were double billing me.

HelpDesk 6
Ticketing software for effortless customer support
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LiveHelpNow 70
Help desk and live chat solution for customer service
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What users mention about LiveHelpNowSee all reviews
Allows our customers easy access for help with issues that need to be resolved immediately. Love that customers can get on and just get help whenever.
Very happy with this and would recommend others to consider it if they need a good chat program at a reasonable price.
The ability to engage with potential customers who did not want to talk to our call center. This helps increase conversions and build more awareness of our brand.

HubSpot Service Hub 109
Cloud-based customer service solution for firms of all sizes
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What users mention about HubSpot Service HubSee all reviews
There is room for improvement but the Hubspot staff always listen to my feedback. On the occasions when I have needed help they have been immensely helpful and attentive.
It's taken a while to learn the idiosyncrasies of the platform and get it into workable, flexible solution for multiple clients but its very good and the experience has been positive.
Overall the service hub has been a fantastic tool. We have been able to capture and manage customer expectations immediately and effectively thanks to the Surveys specifically.

ngDesk 11
Ticket management for customer service and support teams
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HelpOnClick Live Chat Software 10
Live Chat Software and Virtual agent for SMBs
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Aceyus 3
Employee & client experience management for contact centers
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Acquire 18
Multi-channel Customer Communication Platform
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ThinkOwl 2
AI-based customer service management solution
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Cayzu 31
Cloud Based Ticket Management & Help Desk Software
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What users mention about CayzuSee all reviews
I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support.
I did not understand what is it, at that moment, but decided to learn because i am always interesting in effectiveness improvement for my business.
Cayzu is an ease to use and extremely important application for your business. You can make a wonderful support of your customers.

Scorebuddy 37
QA Software for scoring (Calls/email/chat/social)
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What users mention about ScorebuddySee all reviews
It offers ability to have various quality set up for different teams, provides transparent information to quality team as well as to customer care specialists.
Thank you for creating Scorebuddy and thank you for letting me and my team achieve operational excellence on a day-to-day basis.
Its been pretty good, the best QA buddy system that we've had yet.

Whatfix 57
Accelerate Digital Adoption
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What users mention about WhatfixSee all reviews
The ability customize the conditions under which specific workflows are triggered is awesome. The support offered by our agent was extremely helpful in setting up the more complex conditions.
It's very easy to use and implement in your application. The Whatfix support page is incredibly helpful and straightforward and the customer service is superb.
Ease of creating the flows, unobtrusiveness of the tool in our application, and simplicity of use. As much as the software, we are really impressed with the customer support provided.

Myphoner 84
Lead management for cold callers
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What users mention about MyphonerSee all reviews
This system makes it so easy to track. It is reliable, intuitive for users and is backed by a team of awesome people.
Very user friendly and has everything you want all wrapped up in a beautiful interface. We are staring up a telemarketing division within my company and myphoner is truly a one of a kind, useful tool.
Starting with Myphoner is easy because of the excellent 'getting started guide' and the integrations really help you to automate the workflow.

DialerAI
Predictive dialer solution for call centers
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XenCALL 16
Predictive dialer and CRM for call centers.
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RingCentral Contact Center 144
The Collaborative Contact Center solution from the industry
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What users mention about RingCentral Contact CenterSee all reviews
Ring central is awesome if you want to keep a good track of the amount of calls your company received, the reason why and what was done during the call.
RingCentral is a fantastic option for VOIP phones. The price is one of the most affordable options and it comes with a lot of features that allow for more calls to be directed to the correct lines.
Janna was my technical support representative and she was excellent. She had a great attitude.

MightyCall 74
Virtual Phone System for small businesses
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What users mention about MightyCallSee all reviews
MightyCall is new, and you can tell in all the best ways. The apps and website are clean and easy to use, the pricing tiers are common sense, and the support team is responsive.
I like the portability and ease of administration. I am not locked into my office, and with their features it is comforting to know that the phone call is recorded allowing a higher level of CRM.
I never spend the time to write a review but the aggression I have went through with this company is crazy.

Zadarma 29
Business phone system for companies of all sizes
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What users mention about ZadarmaSee all reviews
Very good software works perfectly in Mexico. Customer Support is great in different languages.
I think Zadarma is an outstanding company that must be appreciated and supported in order to continue. It did make my life a lot easier, personally and for business.
With Zadarma we got an amazing solution for a very attractive price. It’s seems like there’s nothing their service cannot do.

Podium 171
Review management, reputation software, feedback & webchat
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What users mention about PodiumSee all reviews
They have no hardship clauses and a no excuse policy. You will get sued for the balance of the contract.
It's focused so much on user experience. Both internal users and those leaving reviews are welcomed with an experience that helps drive results.
I was very happy with how easy podium was to set up and use. I have gained a lot of reviews that have helped get recognized online.

SatisMeter 1
In-app feedback platform for collecting NPS data
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BOTNATION AI
Artificial intelligence (AI)-based chatbot creation platform
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Leadoo
Marketing, customer service & lead management software
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HappyFox Chat 15
Premium live chat software
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Smartsupp Live Chat 217
Smartsupp is Free Live Chat with visitor recording
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What users mention about Smartsupp Live ChatSee all reviews
While a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation.
We're a small non-profit and the free version is absolutely perfect for our current needs. Easy integration, clean interface and all essential features we need for basic chat support.
Smartsupp gave me many extra sales. On top of that it's a great way to provide customers with better service.

HelpCrunch 147
Customer Communication tool for Support, Marketing & Sales
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What users mention about HelpCrunchSee all reviews
M loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful.
One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend.
Helpcrunch is superb value for money and my agents are totally motivated to use it every day. The most I like about Helpcrunch it is loaded features and can automate many tasks.

LogMeIn Rescue 121
Remote support for helpdesks, call centers and organizations
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What users mention about LogMeIn RescueSee all reviews
This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great.
Mobile support is amazing as I love being able to remote into my home computer from my phone.
My IT team uses LogMeIn Rescue to remotely connect to our PCs and resolve IT issues, it is easy to use, i can easily grant remote access to them.

PxidaCX
Customer experience and feedback solution
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SightMill 4
Net Promoter Score (NPS) survey platform
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Promoter.io 6
Net Promoter Score & customer experience management software
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SoGoSurvey 625
Customer and employee experience management platform.
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What users mention about SoGoSurveySee all reviews
Overall I have found SoGo to be an easy to use and reliable product with a very attractive price. They are by far more responsive than any of the other companies I've used.
It was very easy to use. It had a lot of great features in the free version, but I'm interested in upgrading for some of the more advanced features.
I absolutely love the customer support, i have never gotten such good and quick help from customer support in other survey platforms.

SurveyLab 37
Survey software and questionnaire tool
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What users mention about SurveyLabSee all reviews
Great value for money thanks ease of use and ease of multilanguage setup/translation.
This app is easy in use, the interface is user friendly and the support is very kind and helpful.
They most i like about Mysurveylab is that they allow you to create a survey very easily and their support team is very responsive.

Qualtrics CustomerXM 198
Customer experience management (CXM) platform
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SurveySparrow 39
Conversational survey tool
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What users mention about SurveySparrowSee all reviews
It is nice to experience a survey that feels so much more like a conversation than just answering questions. The interface is clear and easy to navigate and the analytics are top-notch.
Surveys are an excellent tool to measure the performance and knowledge of your company's employees, surveysparrow has a friendly and easy to use design.
Special shout out to their support team; they are good listeners, knowledgeable and solutions focused.

Supportbench 17
All-in-one technical & customer support ticketing system
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What users mention about SupportbenchSee all reviews
Amazing, I'd highly recommend it if you want a quick turnaround and solid immediate results.
It has addressed all our current help desk requirements and looks like it's capable of growing with us as we take on more staff and improve our process.
When working with the Supportbench team it is a partnership, we are all working together to get the best for our customers and teams.

SolarWinds Take Control 14
Collaborative remote access solution
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Jira Service Desk 253
Simple service desk built on Jira
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What users mention about Jira Service DeskSee all reviews
When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project.
It has an awesome and simple workflow and helps with keeping things organized and tracked. Everyone in the company picked it up pretty easily and my team of IT supports are enjoying it as well.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.

ProProfs Help Desk 5
Help desk and ticketing solution for customer service
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HappyFox 78
Helpdesk, customer support software
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What users mention about HappyFoxSee all reviews
We find that clients are much more likely to submit a ticket for a problem rather than post-it notes on your door or stopping you in the hall with a problem.
Great response from the sales team. Beyond that, it has not been a great experience.
It tracks customer support tickets very well. It can automatically filter for certain content and then place the ticket into the appropriate category or assign them to the appropriate support person.

Vision Helpdesk 27
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
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Thank you Vision Helpdesk team for the great product and outstanding customer support experience.
The decision to take this solution has been made within just 1 day of evaluation and we are still very happy - especially because of the great teamwork with the Visionhelpdesk Team.
Vision helpdesk is a great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing.

Salesforce Essentials 98
CRM for small business
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I dislike the lack of WYSIWYG editor. Formatting is limited, but more importantly, it is a pain to apply much of it.
Efficient, easy to use and implement, they offer great customer service, and have done a fabulous job of implementing feedback. It is the ideal start-up customer service & social media solution.
They are the best cost for what they provide. I like that it's owned and integrated with Salesforce.

Help Scout 156
Web-based help desk designed for better customer experience
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Besides some of the android app glitches that are more annoying than crisis creating I am still hard pressed to find many cons about using HS this past 2 years.
The team behind Help Scout does a terrific job of supporting us, they have been extremely responsive, down to earth, and accurate in their replies.
Due to the automated change of tickets after leaving notes or replying on some of them, I ended up replying or closing the wrong ones, and in a delicate work, this was frustrating.

ConnectWise Control 1626
Remote meeting platform for resolving customers' queries
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In my nearly forty years in IT, remote management software in the form of ConnectWise has been a miracle. Thank you, and keep your own tech support folks happy, they are worth it.
We just switched to another system and we marvel at how easy ANY other RMM out there is compared to ConnectWise. We are all so happy to no longer have to work with this product.
They are continuously looking at ways to improve this product and have been a long time fan of the ability to host yourself OR use a hosted solution.

LivePerson 39
Live Chat, Messaging and Chatbots Solution Provider
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Terrible customer support, a real pain to cancel the service...they continued to charge us even after the 90 day period from cancellation.
I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool.
It is a great tool with prospects inquiring. Easy to engage and talk to customers about your product.

SysAid 263
Powerful Service Desk and Simple to Use, Modular ITSM Tool
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Our company is satisfied with the tool, the use of it is not exclusive to IT, departments such as maintenance, marketing and finance have joined the use of this great tool.
The few times we have had any issues with the software in all the years the support has been very responsive. Reliable, reasonably priced and excellent customer service.
The quality of the software is really great. More documentation and tutorial so easy to use, very user friendly.

ICTBroadcast 4
Unified fax, SMS, email & voice communication platform
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Dialpad Sell 3
Sales dialer with voice intelligence technology
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Call Logic 14
Auto-dialing solution for businesses of all sizes
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RingCentral Engage Voice 77
Outbound contact center software for business of all sizes
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DialMyCalls 46
Mass notification solution
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Great access to reports, reports provide a comprehensive receipt of calls made. I love the fact that I can create caller groups to organize my contact list better, (super nice).
I love the ability to instantaneously get the important information out to everyone at the same time. OR the ability to customize lists, so that I only send information to specific people.
A great bargain for any Church who needs to contact circles of volunteers.

Channels 36
Power up your customer service
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It is a fairly easy to use application and as you get involved with it your knowledge increases and so your speed when working on it, has a very good sound quality.
It’s nice to have the dashboard on CrazyCall to visually see your progress when making calls through a list.
We were looking to use the software to do follow up calls and the ability to add in scripts for callers is a nice feature although ultimately not something we used.

Intulse 92
VoIP business phone system for organizations of all sizes
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What users mention about IntulseSee all reviews
Over all experience is positive but there are some small areas to improve on with the app and the ability to pick up other calls in a timely and efficient manner.
What I like most about the Intulse dashboard is that there are so many great features, like the ability to fax from your computer, run reports on usage and send sms/texts messages.
The customer service/support team is excellent. Their response time is good, they're very personable and great at resolving any technical issues we run into.