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Genesys Cloud Alternatives

How do Genesys Cloud alternatives compare?

Connect First and Bitrix24 stand out as its top competitors based on similarity, popularity and user reviews. When comparing Genesys Cloud to its top 100 alternatives, Voiso has the highest rating, with Newfies-Dialer as the runner-up, and Genesys Cloud ranking 90th place. Zendesk has the most reviews with a total of 2,522, while Genesys Cloud has 106. Users say Voiso tops the list for value for money followed by Newfies-Dialer, while Genesys Cloud comes in 89th. Users also say Voiso and Newfies-Dialer are the easiest to use, while Genesys Cloud takes 80th place.


How do I choose the best Genesys Cloud alternative?

Browse our list of competitors to find the tool that's right for your team and workflow. Filter apps by features, pricing, ratings, integrations, devices and more. Read verified reviews and discover what other people in your industry are using. Compare apps side by side to find the best match for your business.


What are the top 5 alternatives to Genesys Cloud?

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Features


Pricing model


Devices supported


User rating


Organization types


Geographies served


Integrated with


Industry


Company size


Top 100 alternatives

Connect First

4.5
(52)

Omni-channel cloud contact center

Pricing

Starting from

$100

Value for money

4.3

0.4

3.9

What users say about Connect First's value for money

The reporting available and customer support has been superb. The backup received is extremely detailed making it easy to break down campaigns and costs.

SK

Samantha K.

The tool allows you to increase the speed of project development, which allows you to quickly recoup all investments.

VG

Vesna G.

Total

25

50

66

features in common

25

features in common

Connect First's unique features

  • Project Templates

  • Progressive Dialing

  • Surveys & Feedback

  • Real Time Comparisons

Genesys Cloud's unique features

  • Campaign Analysis

  • Performance Reports

  • Contact Management

  • Self Service Portal

Bitrix24

4.0
(449)

100% free CRM, collaboration and communication tool suite

Pricing

Starting from

$24/month

Value for money

4.2

0.3

3.9

What users say about Bitrix24's value for money

It has great value for money and pricing is unbeatable as compared to other software solutions in the market for same purpose. Brilliant within the company social feature.

Irfan A.

They are responsive in their support. I enjoy how the various functions are available to low-price users.

AW

Anna W.

Total

24

90

66

features in common

24

features in common

Bitrix24's unique features

  • SSL Security

  • Sales Reporting

  • Commenting

  • Workflow Management

Genesys Cloud's unique features

  • Call Reporting

  • Performance Management

  • Campaign Management

  • Real Time Monitoring

Call Center Studio

4.5
(36)

Cloud-based call center management software

Pricing

Value for money

4.7

0.8

3.9

What users say about Call Center Studio's value for money

Easy to deploy with zero hardware cost. All of the system operates on Google Cloud Platform which offer great uptime.

SO

Saran O.

Value for money is good. It is easy however somebody needs to teach you first.

Gülsen G.

Total

20

39

66

features in common

20

features in common

Call Center Studio's unique features

  • Workflow Management

  • Text to Speech

  • Voice Mail

  • Knowledge Base Management

Genesys Cloud's unique features

  • Call Reporting

  • PCI DSS Compliance

  • Conferencing

  • Real Time Analytics

Five9

4.2
(383)

Cloud contact and call center software

Pricing

Starting from

$100/month

Value for money

4.0

0.1

3.9

What users say about Five9's value for money

Offers a lot of customization for reporting and customer support was helpful when I called in. UI is a little outdated, but overall great value for the price.

JR

Josh R.

Very responsive account management. Monthly billing plan so you can scale up and down users easily to manage costs.

AR

Anonymous Reviewer

Total

32

61

66

features in common

32

features in common

Five9's unique features

  • CRM Integration

  • Request Routing

  • Voice Mail

  • Request Assignment

Genesys Cloud's unique features

  • Collaboration Tools

  • Two-Way Audio & Video

  • Customer Service Analytics

  • Mobile Integration

LiveAgent

4.7
(986)

Great customer service starts with better help desk software

Pricing

Starting from

$15/month

Value for money

4.7

0.8

3.9

What users say about LiveAgent's value for money

Overall one of the best help desk solutions we have tried. We are very happy with the pricing and support on our end.

Dave L.

I like their complete package, its really beneficial for small to mid sized organizations, the features are premium and theres definately value for money. I would recommend LiveAgent.

AR

Anonymous Reviewer

Total

42

119

66

features in common

42

features in common

LiveAgent's unique features

  • Real Time Notifications

  • Productivity Reporting

  • Multiple User Accounts

  • Surveys & Feedback

Genesys Cloud's unique features

  • Computer Telephony Integration

  • PCI DSS Compliance

  • Accounting Integration

  • Video Conferencing

Zendesk

4.4
(2,522)

Service-first CRM company that builds support & sales tools

Pricing

Starting from

$19/month

Value for money

4.1

0.2

3.9

What users say about Zendesk's value for money

Ended up not choosing Zendesk, because it was too expensive, but I would still recommend it, considering that it can be an investment to achieve a better customer experience.

TA

Tommaso A.

For the time it saves and the reliability of the service, this software becomes well worth the money spent.

Alex T.

Total

32

98

66

features in common

32

features in common

Zendesk's unique features

  • Rules-Based Workflow

  • Real Time Notifications

  • Caller ID

  • Workflow Management

Genesys Cloud's unique features

  • Call Scripting

  • Two-Way Audio & Video

  • Computer Telephony Integration

  • HIPAA Compliance

NICE inContact

4.2
(452)

Cloud Contact Center Software

Pricing

Starting from

$100/month

Value for money

4.0

0.1

3.9

What users say about NICE inContact's value for money

We also have to pay that cost every month, forever or until we choose a different solution. Premise based might be a better value for our operation if we have a chance to choose again.

EN

Eric N.

The soft-phone licensing was a pain but it has now been eliminated and it has been replaced with a WEBRTC integrated phone.

RH

Rick H.

Total

18

40

66

features in common

18

features in common

NICE inContact's unique features

  • Text to Speech

  • Tagging

  • "What If" Scenarios

  • Speech to Text

Genesys Cloud's unique features

  • Call List Management

  • Lead Assignment

  • Campaign Management

  • Multi-Channel Communication

Dixa

4.4
(18)

Conversational Customer Service Software

Pricing

Starting from

$99/month

Value for money

4.3

0.4

3.9

What users say about Dixa's value for money

Excellent cloud solution for your callcenter with a reasonable cost.

Roberth C.

Currently, our team is more than satisfied with the outcomes that we got for that price.

ES

Elizabeth S.

Total

24

43

66

features in common

24

features in common

Dixa's unique features

  • Widgets

  • Voice Mail

  • "What If" Scenarios

  • Real Time Notifications

Genesys Cloud's unique features

  • Call Scripting

  • Performance Management

  • Contact Management

  • Self Service Portal

Ytel Platform

3.9
(25)

Awarded Outbound Contact Center Software (24/7 U.S. Support)

Pricing

Starting from

$100

Value for money

3.3

0.6

3.9

What users say about Ytel Platform's value for money

Before switching to Ytel I thought I had a very cheap price on my previous vendor but with all the hidden fees for things like recording ports, channels etc. I ended up paying way more than expected.

JS

John S.

This has created much more revenue which has allowed us to quickly grow our company.

SJ

Steven J.

Total

19

38

66

features in common

19

features in common

Ytel Platform's unique features

  • Text to Speech

  • Speech to Text

  • Task Scheduling

  • Escalation Management

Genesys Cloud's unique features

  • Call List Management

  • Monitoring

  • Computer Telephony Integration

  • Performance Management

Kixie

4.8
(139)

Ultra-reliable, easily-automated calling & texting for sales

Pricing

Starting from

$29/month

Value for money

4.7

0.8

3.9

What users say about Kixie's value for money

Very excited about this company and can see the value with how much money it can save our company.

MS

Margie S.

Saved us a ton of money for a simple trackable dialer.

Rowdie Mitch G.

Total

16

27

66

features in common

16

features in common

Kixie's unique features

  • Customer Accounts

  • CRM Integration

  • Task Scheduling

  • Sales Analytics

Genesys Cloud's unique features

  • Callback Scheduling

  • Lead Assignment

  • Conferencing

  • Multi-Channel Communication

CloudTalk

4.6
(194)

Cloud-based call center software for sales and support teams

Pricing

Starting from

$20/month

Value for money

4.4

0.5

3.9

What users say about CloudTalk's value for money

Cloudtalk helps us with communication in our company and also with our costumers, we are very happy. Everything is quick and easy, love it.

MP

Michaela P.

Easy to onboard and setup, easy to use and very cost effective license pricing. Does not charge for incoming calls like it's competitors do.

SD

Simon D.

Total

36

71

66

features in common

36

features in common

CloudTalk's unique features

  • Predictive Dialer

  • Skills Assessment

  • Progressive Dialing

  • Remote Access

Genesys Cloud's unique features

  • Data Import

  • Mobile Integration

  • SMS Integration

  • Accounting Integration

Aircall

4.2
(182)

Phone system for support and sales teams

Pricing

Starting from

$30/month

Value for money

4.0

0.1

3.9

What users say about Aircall's value for money

Easy to use, great pricing as well get a real value for money. The customer support is also very responsive and quick to solve any issues.

JB

Jonathon B.

The application is very much cost effective in comparison to the features it provides.

MK

Murali K.

Total

36

64

66

features in common

36

features in common

Aircall's unique features

  • Productivity Reporting

  • Skills Tracking

  • Business Analysis

  • Receiving

Genesys Cloud's unique features

  • Collaboration Tools

  • HIPAA Compliance

  • Self Service Portal

  • Accounting Integration

uContact

4.5
(26)

Beautiful Contact Center Solution - Omnichannel - All in One

Features

Total

24

52

66

features in common

24

features in common

uContact's unique features

  • Real Time Updates

  • Workflow Management

  • Real Time Notifications

  • Task Scheduling

Genesys Cloud's unique features

  • Call Routing

  • Performance Management

  • Conferencing

  • Self Service Portal

PhoneBurner

4.8
(139)

Power dialer & outbound sales acceleration software for SMBs

Pricing

Starting from

$149/month

Value for money

4.7

0.8

3.9

What users say about PhoneBurner's value for money

It's simple, fast, customer support and onboarding is great. Plus, it rakes in money like you wouldn't beleive.

Christopher O.

The price point is just too high for an ordinary user. PhoneBurner should consider making smaller subscriptions for normal people, because they have a good thing going and could make more out of it.

SC

Sophia C.

Total

29

62

66

features in common

29

features in common

PhoneBurner's unique features

  • Follow-up Scheduling

  • Progressive Dialing

  • Lead Distribution

  • Email Tracking

Genesys Cloud's unique features

  • Conferencing

  • SMS Integration

  • Email Templates

  • PCI DSS Compliance

Salesforce Service Cloud

4.4
(509)

Customer Service & Field Service Management Solutions

Pricing

Starting from

$25/month

Value for money

4.1

0.2

3.9

What users say about Salesforce Service Cloud's value for money

Overall it does what it should and for the price it's great also.

AR

Anonymous Reviewer

It is a great product to use, I just wish it didn't cost so much per user.

AR

Anonymous Reviewer

Total

32

97

66

features in common

32

features in common

Salesforce Service Cloud's unique features

  • Records Management

  • Email Notifications

  • Custom Forms

  • SLA Management

Genesys Cloud's unique features

  • Call Reporting

  • Status Reporting

  • Campaign Management

  • Filtered Views

Zoho Desk

4.5
(1,644)

Cloud-based help desk platform

Pricing

Starting from

$12/month

Value for money

4.5

0.6

3.9

What users say about Zoho Desk's value for money

Zoho Desk is a great help desk software - nice feature set at a good price.

Thiagarajan R.

Excellent value for money, great with customer support tracking, automation, control and KPIs and evaluation.

María Fernanda C.

Total

34

95

66

features in common

34

features in common

Zoho Desk's unique features

  • Data Import/Export

  • Tagging

  • @mentions

  • Support Ticket Tracking

Genesys Cloud's unique features

  • Call Scripting

  • Customer Service Analytics

  • Video Conferencing

  • Accounting Integration

ChaseData

4.8
(134)

Cloud-based call center solution for SMBs

Pricing

Starting from

$89/month

Value for money

4.7

0.8

3.9

What users say about ChaseData's value for money

For a company to be able to offer all this and be one of the most cost effective solutions out there is truly a blessing for call centers.

JJ

Jenna J.

For the price and ease of use this is one of best dialers on the market.

dj

daniel j.

Total

31

50

66

features in common

31

features in common

ChaseData's unique features

  • Caller ID

  • Social Media Integration

  • Voice Mail

  • Predictive Dialer

Genesys Cloud's unique features

  • Computer Telephony Integration

  • Status Reporting

  • Data Import

  • Lead Assignment

Convoso

4.7
(15)

Dial Smarter, Not Harder

Pricing

Starting from

$90/month

Value for money

4.8

0.9

3.9

What users say about Convoso's value for money

Cost and performance tracking, improved speed to contact, decreased lead spend, increased revenue.

SL

Shane L.

Being able to track our costs and conversion ratios better than ever before. Also our speed to contact seems to lead our peers evidence by speaking to lead companies and verify time from post to dial.

SL

Shane L.

Total

29

54

66

features in common

29

features in common

Convoso's unique features

  • Learning Management

  • SSL Security

  • Progressive Dialing

  • Lead Distribution

Genesys Cloud's unique features

  • Campaign Management

  • SMS Integration

  • Data Import

  • PCI DSS Compliance

Dialpad

4.3
(407)

Cloud communications system for enterprises

Pricing

Value for money

4.4

0.5

3.9

What users say about Dialpad's value for money

Great service, great price, great support. I would recommend staying away from their desk phones as much as possible, but using the app has helped move our legacy organization into the 21st century.

MR

Mike R.

The value is great for what you pay. We appreciate the pricing as we are a smaller company.

KB

Kate B.

Total

16

31

66

features in common

16

features in common

Dialpad's unique features

  • Data Storage Management

  • Single Sign On

  • CRM Integration

  • Office Directory

Genesys Cloud's unique features

  • Call Monitoring

  • Mobile Integration

  • Collaboration Tools

  • PCI DSS Compliance

FluentStream

4.6
(64)

A cloud-based business phone service

Pricing

Starting from

$20/month

Value for money

4.6

0.7

3.9

What users say about FluentStream's value for money

If you are a small business like us and you want to save money on a reliable and robust telephone service - I would highly recommend FluentStream.

CD

Carl D.

It may not be as flashy as Vonage, RingCentral or 8x8, but it's a great cost, and the customer support team has been AMAZING for both selection, implementation and ongoing use.

JJ

John J.

Total

11

17

66

features in common

11

features in common

FluentStream's unique features

  • Help Desk Integration

  • Predictive Dialer

  • Multi-Location

  • Voice Mail

Genesys Cloud's unique features

  • Calendar Management

  • Status Reporting

  • Email Templates

  • Call Tracking

Talkdesk

4.6
(662)

The world's leading cloud-based contact center software.

Pricing

Value for money

4.5

0.6

3.9

What users say about Talkdesk's value for money

While I would like to see some changes to StudioFlow and other Administrator functions TalkDesk still offers one of the best VoIP systems currently available for the price.

JM

Jessamine M.

The system is easy to use and it's exciting to see Talk Desk continue to invest in innovation. We're very likely to continue our Talk Desk partnership.

CH

Chris H.

Total

32

58

66

features in common

32

features in common

Talkdesk's unique features

  • Ad hoc Reporting

  • Support Ticket Tracking

  • Receiving

  • Workflow Management

Genesys Cloud's unique features

  • Campaign Management

  • Two-Way Audio & Video

  • Drag & Drop Interface

  • Lead Assignment

Infobip

4.8
(6)

Omni-channel customer communication and engagement

Features

Total

9

32

66

features in common

9

features in common

Infobip's unique features

  • Text to Speech

  • Analytics

  • SMS Marketing Managment

  • Rich Text Editor

Genesys Cloud's unique features

  • Call Center Management

  • Self Service Portal

  • File Transfer

  • Call Tracking

EngageBay

4.6
(66)

Integrated sales & marketing software for growing teams

Pricing

Starting from

$9.99/month

Value for money

4.8

0.9

3.9

What users say about EngageBay's value for money

A great automation tool with a competitive price.

Jan Patrick T.

Best on the market - and certainly at this price.

SM

Sian M.

Total

7

37

66

features in common

7

features in common

EngageBay's unique features

  • Subscription Management

  • Behavior Tracking

  • Sales Reporting

  • WYSIWYG Editor

Genesys Cloud's unique features

  • Call Disposition

  • Real Time Reporting

  • Employee Database

  • Call Scripting

User.com

4.7
(29)

The engine of growth. An all in one solution for user data.

Pricing

Starting from

$49/month

Value for money

4.6

0.7

3.9

What users say about User.com's value for money

I was surprised about how well it worked and what's more important, they offered a great price.

ER

Evelyn R.

All the features you need for a friendly price for a startup.

GH

Gerald H.

Total

32

99

66

features in common

32

features in common

User.com's unique features

  • Receiving

  • Pipeline Reports

  • Web Forms

  • Lead Capture

Genesys Cloud's unique features

  • Call Transfer

  • Two-Way Audio & Video

  • Customer Experience Management

  • Mobile Integration

elevio

4.6
(27)

Self-service support & customer education platform

Pricing

Starting from

$79/month

Value for money

4.6

0.7

3.9

What users say about elevio's value for money

I personally benefit from it because it saves me so much time and money not thinking about having to code our own one.

SC

Sam C.

Easy to implement and saves so much time and money on coding this functionality.

SC

Sam C.