Genesys Cloud Alternatives, Competitors & Similar Software

Omni-channel cloud contact center

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Pricing

Starting from

$100

Value for money

4.3

0.4

3.9

What users say about Connect First's value for money

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The reporting available and customer support has been superb. The backup received is extremely detailed making it easy to break down campaigns and costs.

SK

Samantha K.

The tool allows you to increase the speed of project development, which allows you to quickly recoup all investments.

VG

Vesna G.

Features

Total

25

50

66

features in common

25

features in common

Connect First's unique features

Project Templates
Progressive Dialing
Surveys & Feedback
Real Time Comparisons

Genesys Cloud's unique features

Campaign Analysis
Performance Reports
Contact Management
Self Service Portal

Categories in common

Bitrix24

4.0

(449)

100% free CRM, collaboration and communication tool suite

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Pricing

Starting from

$24/month

Value for money

4.2

0.3

3.9

What users say about Bitrix24's value for money

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It has great value for money and pricing is unbeatable as compared to other software solutions in the market for same purpose. Brilliant within the company social feature.

Irfan A.

They are responsive in their support. I enjoy how the various functions are available to low-price users.

AW

Anna W.

Features

Total

24

90

66

features in common

24

features in common

Bitrix24's unique features

SSL Security
Sales Reporting
Commenting
Workflow Management

Genesys Cloud's unique features

Call Reporting
Performance Management
Campaign Management
Real Time Monitoring

Categories in common

Call Center Studio

4.5

(36)

Cloud-based call center management software

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Pricing

Value for money

4.7

0.8

3.9

What users say about Call Center Studio's value for money

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Easy to deploy with zero hardware cost. All of the system operates on Google Cloud Platform which offer great uptime.

SO

Saran O.

Value for money is good. It is easy however somebody needs to teach you first.

Gülsen G.

Features

Total

20

39

66

features in common

20

features in common

Call Center Studio's unique features

Workflow Management
Text to Speech
Voice Mail
Knowledge Base Management

Genesys Cloud's unique features

Call Reporting
PCI DSS Compliance
Conferencing
Real Time Analytics

Categories in common

Five9

4.2

(383)

Cloud contact and call center software

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Pricing

Starting from

$100/month

Value for money

4.0

0.1

3.9

What users say about Five9's value for money

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Offers a lot of customization for reporting and customer support was helpful when I called in. UI is a little outdated, but overall great value for the price.

JR

Josh R.

Very responsive account management. Monthly billing plan so you can scale up and down users easily to manage costs.

AR

Anonymous Reviewer

Features

Total

32

61

66

features in common

32

features in common

Five9's unique features

CRM Integration
Request Routing
Voice Mail
Request Assignment

Genesys Cloud's unique features

Collaboration Tools
Two-Way Audio & Video
Customer Service Analytics
Mobile Integration

Categories in common

LiveAgent

4.7

(986)

Great customer service starts with better help desk software

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Pricing

Starting from

$15/month

Value for money

4.7

0.8

3.9

What users say about LiveAgent's value for money

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Overall one of the best help desk solutions we have tried. We are very happy with the pricing and support on our end.

Dave L.

I like their complete package, its really beneficial for small to mid sized organizations, the features are premium and theres definately value for money. I would recommend LiveAgent.

AR

Anonymous Reviewer

Features

Total

42

119

66

features in common

42

features in common

LiveAgent's unique features

Real Time Notifications
Productivity Reporting
Multiple User Accounts
Surveys & Feedback

Genesys Cloud's unique features

Computer Telephony Integration
PCI DSS Compliance
Accounting Integration
Video Conferencing

Categories in common

Zendesk

4.4

(2,522)

Service-first CRM company that builds support & sales tools

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Pricing

Starting from

$19/month

Value for money

4.1

0.2

3.9

What users say about Zendesk's value for money

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Ended up not choosing Zendesk, because it was too expensive, but I would still recommend it, considering that it can be an investment to achieve a better customer experience.

TA

Tommaso A.

For the time it saves and the reliability of the service, this software becomes well worth the money spent.

Alex T.

Features

Total

32

98

66

features in common

32

features in common

Zendesk's unique features

Rules-Based Workflow
Real Time Notifications
Caller ID
Workflow Management

Genesys Cloud's unique features

Call Scripting
Two-Way Audio & Video
Computer Telephony Integration
HIPAA Compliance

Categories in common

NICE inContact

4.2

(452)

Cloud Contact Center Software

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Pricing

Starting from

$100/month

Value for money

4.0

0.1

3.9

What users say about NICE inContact's value for money

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We also have to pay that cost every month, forever or until we choose a different solution. Premise based might be a better value for our operation if we have a chance to choose again.

EN

Eric N.

The soft-phone licensing was a pain but it has now been eliminated and it has been replaced with a WEBRTC integrated phone.

RH

Rick H.

Features

Total

18

40

66

features in common

18

features in common

NICE inContact's unique features

Text to Speech
Tagging
"What If" Scenarios
Speech to Text

Genesys Cloud's unique features

Call List Management
Lead Assignment
Campaign Management
Multi-Channel Communication

Categories in common

Dixa

4.4

(18)

Conversational Customer Service Software

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Pricing

Starting from

$99/month

Value for money

4.3

0.4

3.9

What users say about Dixa's value for money

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Excellent cloud solution for your callcenter with a reasonable cost.

Roberth C.

Currently, our team is more than satisfied with the outcomes that we got for that price.

ES

Elizabeth S.

Features

Total

24

43

66

features in common

24

features in common

Dixa's unique features

Widgets
Voice Mail
"What If" Scenarios
Real Time Notifications

Genesys Cloud's unique features

Call Scripting
Performance Management
Contact Management
Self Service Portal

Categories in common

Ytel Platform

3.9

(25)

Awarded Outbound Contact Center Software (24/7 U.S. Support)

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Pricing

Starting from

$100

Value for money

3.3

0.6

3.9

What users say about Ytel Platform's value for money

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Before switching to Ytel I thought I had a very cheap price on my previous vendor but with all the hidden fees for things like recording ports, channels etc. I ended up paying way more than expected.

JS

John S.

This has created much more revenue which has allowed us to quickly grow our company.

SJ

Steven J.

Features

Total

19

38

66

features in common

19

features in common

Ytel Platform's unique features

Text to Speech
Speech to Text
Task Scheduling
Escalation Management

Genesys Cloud's unique features

Call List Management
Monitoring
Computer Telephony Integration
Performance Management

Categories in common

Kixie

4.8

(139)

Ultra-reliable, easily-automated calling & texting for sales

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Pricing

Starting from

$29/month

Value for money

4.7

0.8

3.9

What users say about Kixie's value for money

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Very excited about this company and can see the value with how much money it can save our company.

MS

Margie S.

Saved us a ton of money for a simple trackable dialer.

Rowdie Mitch G.

Features

Total

16

27

66

features in common

16

features in common

Kixie's unique features

Customer Accounts
CRM Integration
Task Scheduling
Sales Analytics

Genesys Cloud's unique features

Callback Scheduling
Lead Assignment
Conferencing
Multi-Channel Communication

Categories in common

CloudTalk

4.6

(194)

Cloud-based call center software for sales and support teams

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Pricing

Starting from

$20/month

Value for money

4.4

0.5

3.9

What users say about CloudTalk's value for money

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Cloudtalk helps us with communication in our company and also with our costumers, we are very happy. Everything is quick and easy, love it.

MP

Michaela P.

Easy to onboard and setup, easy to use and very cost effective license pricing. Does not charge for incoming calls like it's competitors do.

SD

Simon D.

Features

Total

36

71

66

features in common

36

features in common

CloudTalk's unique features

Predictive Dialer
Skills Assessment
Progressive Dialing
Remote Access

Genesys Cloud's unique features

Data Import
Mobile Integration
SMS Integration
Accounting Integration

Categories in common

Aircall

4.2

(182)

Phone system for support and sales teams

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Pricing

Starting from

$30/month

Value for money

4.0

0.1

3.9

What users say about Aircall's value for money

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Easy to use, great pricing as well get a real value for money. The customer support is also very responsive and quick to solve any issues.

JB

Jonathon B.

The application is very much cost effective in comparison to the features it provides.

MK

Murali K.

Features

Total

36

64

66

features in common

36

features in common

Aircall's unique features

Productivity Reporting
Skills Tracking
Business Analysis
Receiving

Genesys Cloud's unique features

Collaboration Tools
HIPAA Compliance
Self Service Portal
Accounting Integration

Categories in common

uContact

4.5

(26)

Beautiful Contact Center Solution - Omnichannel - All in One

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Features

Total

24

52

66

features in common

24

features in common

uContact's unique features

Real Time Updates
Workflow Management
Real Time Notifications
Task Scheduling

Genesys Cloud's unique features

Call Routing
Performance Management
Conferencing
Self Service Portal

Categories in common

PhoneBurner

4.8

(139)

Power dialer & outbound sales acceleration software for SMBs

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Pricing

Starting from

$149/month

Value for money

4.7

0.8

3.9

What users say about PhoneBurner's value for money

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It's simple, fast, customer support and onboarding is great. Plus, it rakes in money like you wouldn't beleive.

Christopher O.

The price point is just too high for an ordinary user. PhoneBurner should consider making smaller subscriptions for normal people, because they have a good thing going and could make more out of it.

SC

Sophia C.

Features

Total

29

62

66

features in common

29

features in common

PhoneBurner's unique features

Follow-up Scheduling
Progressive Dialing
Lead Distribution
Email Tracking

Genesys Cloud's unique features

Conferencing
SMS Integration
Email Templates
PCI DSS Compliance

Categories in common

Salesforce Service Cloud

4.4

(509)

Customer Service & Field Service Management Solutions

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Pricing

Starting from

$25/month

Value for money

4.1

0.2

3.9

What users say about Salesforce Service Cloud's value for money

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Overall it does what it should and for the price it's great also.

AR

Anonymous Reviewer

It is a great product to use, I just wish it didn't cost so much per user.

AR

Anonymous Reviewer

Features

Total

32

97

66

features in common

32

features in common

Salesforce Service Cloud's unique features

Records Management
Email Notifications
Custom Forms
SLA Management

Genesys Cloud's unique features

Call Reporting
Status Reporting
Campaign Management
Filtered Views

Categories in common

Zoho Desk

4.5

(1,644)

Cloud-based help desk platform

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Pricing

Starting from

$12/month

Value for money

4.5

0.6

3.9

What users say about Zoho Desk's value for money

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Zoho Desk is a great help desk software - nice feature set at a good price.

Thiagarajan R.

Excellent value for money, great with customer support tracking, automation, control and KPIs and evaluation.

María Fernanda C.

Features

Total

34

95

66

features in common

34

features in common

Zoho Desk's unique features

Data Import/Export
Tagging
@mentions
Support Ticket Tracking

Genesys Cloud's unique features

Call Scripting
Customer Service Analytics
Video Conferencing
Accounting Integration

Categories in common

ChaseData

4.8

(134)

Cloud-based call center solution for SMBs

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Pricing

Starting from

$89/month

Value for money

4.7

0.8

3.9

What users say about ChaseData's value for money

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For a company to be able to offer all this and be one of the most cost effective solutions out there is truly a blessing for call centers.

JJ

Jenna J.

For the price and ease of use this is one of best dialers on the market.

dj

daniel j.

Features

Total

31

50

66

features in common

31

features in common

ChaseData's unique features

Caller ID
Social Media Integration
Voice Mail
Predictive Dialer

Genesys Cloud's unique features

Computer Telephony Integration
Status Reporting
Data Import
Lead Assignment

Categories in common

Convoso

4.7

(15)

Dial Smarter, Not Harder

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Pricing

Starting from

$90/month

Value for money

4.8

0.9

3.9

What users say about Convoso's value for money

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Cost and performance tracking, improved speed to contact, decreased lead spend, increased revenue.

SL

Shane L.

Being able to track our costs and conversion ratios better than ever before. Also our speed to contact seems to lead our peers evidence by speaking to lead companies and verify time from post to dial.

SL

Shane L.

Features

Total

29

54

66

features in common

29

features in common

Convoso's unique features

Learning Management
SSL Security
Progressive Dialing
Lead Distribution

Genesys Cloud's unique features

Campaign Management
SMS Integration
Data Import
PCI DSS Compliance

Categories in common

Dialpad

4.3

(407)

Cloud communications system for enterprises

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Pricing

Value for money

4.4

0.5

3.9

What users say about Dialpad's value for money

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Great service, great price, great support. I would recommend staying away from their desk phones as much as possible, but using the app has helped move our legacy organization into the 21st century.

MR

Mike R.

The value is great for what you pay. We appreciate the pricing as we are a smaller company.

KB

Kate B.

Features

Total

16

31

66

features in common

16

features in common

Dialpad's unique features

Data Storage Management
Single Sign On
CRM Integration
Office Directory

Genesys Cloud's unique features

Call Monitoring
Mobile Integration
Collaboration Tools
PCI DSS Compliance

Categories in common

FluentStream

4.6

(64)

A cloud-based business phone service

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Pricing

Starting from

$20/month

Value for money

4.6

0.7

3.9

What users say about FluentStream's value for money

Read all reviews

If you are a small business like us and you want to save money on a reliable and robust telephone service - I would highly recommend FluentStream.

CD

Carl D.

It may not be as flashy as Vonage, RingCentral or 8x8, but it's a great cost, and the customer support team has been AMAZING for both selection, implementation and ongoing use.

JJ

John J.

Features

Total

11

17

66

features in common

11

features in common

FluentStream's unique features

Help Desk Integration
Predictive Dialer
Multi-Location
Voice Mail

Genesys Cloud's unique features

Calendar Management
Status Reporting
Email Templates
Call Tracking

Categories in common

Talkdesk

4.6

(662)

The world's leading cloud-based contact center software.

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Pricing

Value for money

4.5

0.6

3.9

What users say about Talkdesk's value for money

Read all reviews

While I would like to see some changes to StudioFlow and other Administrator functions TalkDesk still offers one of the best VoIP systems currently available for the price.

JM

Jessamine M.

The system is easy to use and it's exciting to see Talk Desk continue to invest in innovation. We're very likely to continue our Talk Desk partnership.

CH

Chris H.

Features

Total

32

58

66

features in common

32

features in common

Talkdesk's unique features