Genesys Cloud CX Alternatives, Competitors & Similar Software

Features

Total

80

109

126

features in common

80

features in common

Talkdesk's unique features

Support Ticket Management
Call Screening
AI/Machine Learning
Integrations Management

Genesys Cloud CX's unique features

Transfers/Routing
Predictive Analytics
Preview Dialer
Dashboard

Pricing

Value for money

4.5

0.5

4.0

What users say about Talkdesk's value for money

Read all reviews

Overall, TalkDesk is a wonderful product. Its simplicity and ease of use at the user level makes it a great fit for our Contact Center.

JM

Jessamine M.

I love the flexibility of what the product is able to do to help our business. I also love the reporting features.

CT

Christian T.

Categories in common

Features

Total

86

129

126

features in common

86

features in common

NICE CXone's unique features

Skills Tracking
Real-time Updates
Recruitment Management
Event Triggered Actions

Genesys Cloud CX's unique features

Transfers/Routing
KPI Monitoring
Call List Management
Customer Segmentation

Pricing

Starting from

$100/month

Value for money

4.0

What users say about NICE CXone's value for money

Read all reviews

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.

rakesh m.

The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.

JW

Justin W.

Categories in common

Features

Total

67

85

126

features in common

67

features in common

ChaseData CCaaS's unique features

Voicemail Transcription
Customizable Reports
Contact Management
Lead Capture

Genesys Cloud CX's unique features

Email Management
Customer Segmentation
Auto-Responders
Email Templates

Pricing

Value for money

4.7

0.7

4.0

What users say about ChaseData CCaaS's value for money

Read all reviews

It is flexible and powerful, allow our organization to design a solution that is meeting all our needs. The reporting out of the box is strong, and they will customize reports as needed.

WD

Wayne D.

The ability to integrate this software with existing systems and processes is outstanding. Easy to connect to any type of Database.

BH

Brian H.

Categories in common

Features

Total

95

126

features in common

95

features in common

Call Center Studio's unique features

Customizable Fields
Batch Processing
Customizable Branding
Workflow Management

Genesys Cloud CX's unique features

Proactive Chat
Text Analysis
Gamification
Calendar Management

Pricing

Value for money

4.7

0.7

4.0

What users say about Call Center Studio's value for money

Read all reviews

But the most good part is customer support. They are all friendly and helpful.

AR

Anonymous Reviewer

So it is an easy and clever choice to use CCS Platform. The CCS team on the other hand is amazing.

fb

fatih boran b.

Categories in common

Features

Total

73

105

126

features in common

73

features in common

RingCentral Contact Center's unique features

Scheduled Recording
Conversation Intelligence
Skills Tracking
Agent Interface

Genesys Cloud CX's unique features

Transfers/Routing
SIP Trunking
Customer Experience Management
Call Disposition

Pricing

Value for money

4.1

0.1

4.0

What users say about RingCentral Contact Center's value for money

Read all reviews

We use this program 2-3 a week and the quality is good. When we have issues we are easily able to contact support team and they are friendly and helpful with an issues that arise.

EM

Ericka M.

Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use.

EK

Eric K.

Categories in common

Features

Total

92

123

126

features in common

92

features in common

Five9's unique features

Real Time Notifications
Lead Generation
Call Screening
Scheduled Recording

Genesys Cloud CX's unique features

Complaint Monitoring
VoIP
Remote Access/Control
Screen Sharing

Pricing

Value for money

4.0

What users say about Five9's value for money

Read all reviews

Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.

BG

Bernard G.

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

CM

Christopher M.

Categories in common

Features

Total

70

98

126

features in common

70

features in common

Aircall's unique features

PBX
Virtual Call Center
Tagging
Time Zone Tracking

Genesys Cloud CX's unique features

Customer Service Analytics
Performance Management
Screen Sharing
Email Templates

Pricing

Starting from

$40/month

Value for money

4.1

0.1

4.0

What users say about Aircall's value for money

Read all reviews

This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.

RP

Ria P.

The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.

JB

Jonathon B.

Categories in common

Features

Total

47

53

126

features in common

47

features in common

Newfies-Dialer's unique features

Data Management
Lead Capture
Answering Machine Detection
Lead Distribution

Genesys Cloud CX's unique features

Transcripts/Chat History
File Sharing
Email Management
KPI Monitoring

Categories in common

Features

Total

79

116

126

features in common

79

features in common

wolkvox's unique features

Customizable Macros
Quotes/Estimates
Sales Pipeline Management
Activity Management

Genesys Cloud CX's unique features

Real-time Consumer-facing Chat
Customer Experience Management
Appointment Management
KPI Monitoring

Pricing

Value for money

4.6

0.6

4.0

What users say about wolkvox's value for money

Read all reviews

The product is a great promise, we need to work around to make it fully work.

YM

Yanina M.

Easy of use, comprehensive, lot of tutorials on Youtube.

AF

Adrian F.

Categories in common

Features

Total

36

40

126

features in common

36

features in common

RingCentral Engage Voice's unique features

Multi-User Collaboration
Lead Management
Contact Management
Call Conferencing

Genesys Cloud CX's unique features

Multiple Scripts
Real Time Analytics
Customer Service Analytics
Text Analysis

Categories in common

Features

Total

74

95

126

features in common

74

features in common

Intalk.io's unique features

Rules-Based Workflow
Customizable Forms
Integrations Management
Template Management

Genesys Cloud CX's unique features

Email Templates
Predictive Analytics
Proactive Chat
FTC Compliance

Categories in common

Features

Total

44

83

126

features in common

44

features in common

Twilio's unique features

2-Way Messaging
Call Tagging
Message Personalization
Prototype Creation

Genesys Cloud CX's unique features

Social Media Integration
Call List Management
Real-time Consumer-facing Chat
Surveys & Feedback

Pricing

Starting from

$0.01

Value for money

4.4

0.4

4.0

What users say about Twilio's value for money

Read all reviews

Fantastic service for the money they ask. Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages.

AR

Anonymous Reviewer

Some of the support team at Twilio is okay. Some of them are the worst: Rude, unhelpful and stubborn and zero knowledge about their product and the industry they are part of.

OM

Or M.

Categories in common

Features

Total

63

84

126

features in common

63

features in common

Kixie PowerCall's unique features

Lead Capture
Automated Attendant
For Small Businesses
Task Scheduling

Genesys Cloud CX's unique features

Customer Service Analytics
Help Desk Management
Contact Database
Automatic Lead Distribution

Pricing

Starting from

$29/month

Value for money

4.6

0.6

4.0

What users say about Kixie PowerCall's value for money

Read all reviews

I also love the local-presence. The voicemail drop is fantastic, and the templated texts are so effective.

AH

Andrew H.

From sales and customer service they have all been super helpful and great to work with.

WO

Wes O.

Categories in common

Features

Total

70

125

126

features in common

70

features in common

CallTrackingMetrics' unique features

Customizable Reports
Spam Blocker
Customizable Forms
Tagging

Genesys Cloud CX's unique features

Predictive Dialer
VoIP
Progressive Dialer
Macros/Templated Responses

Pricing

Starting from

$39/month

Value for money

4.5

0.5

4.0

What users say about CallTrackingMetrics' value for money

Read all reviews

They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it.

MG

Molly G.

Call Tracking Metrics has amazing reporting dashboards and is extremely customizable, yet super user-friendly.

AF

Andy F.

Categories in common

Features

Total

53

66

126

features in common

53

features in common

Convoso's unique features

Sales Activity Management
Reminders
Customizable Reports
Customizable Fields

Genesys Cloud CX's unique features

Multiple Scripts
File Sharing
Online Voice Transmission
Canned Responses

Pricing

Starting from

$90/month

Value for money

4.4

0.4

4.0

What users say about Convoso's value for money

Read all reviews

I have learned so much due to their help and many others in the help department and I’m super grateful. I have lot more to learn and love digging into the admin platform and can’t wait to learn more.

RL

Ron L.

My onboarding experience was amazing and super enjoyable. SENSITIVE CONTENT] and [SENSITIVE CONTENT] were incredible.

RL

Ron L.

Categories in common

Features

Total

57

61

126

features in common

57

features in common

XCALLY's unique features

PBX
Customizable Reports
Contact Management
Automated Attendant

Genesys Cloud CX's unique features

Unified Communications
Hotkeys
Transfers/Routing
File Transfer

Pricing

Value for money

4.7

0.7

4.0

What users say about XCALLY's value for money

Read all reviews

I like it because it is very productive, its interface is good, is an easy to use software and the price is very good.

Fabricio G.

Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs.

MM

Matovu M.

Categories in common

Features

Total

63

71

126

features in common

63

features in common

uContact's unique features

Real Time Notifications
Customizable Reports
Answering Machine Detection
Lead Capture

Genesys Cloud CX's unique features

Unified Communications
Telemarketing Management
Process/Workflow Automation
Automatic Lead Distribution

Categories in common

Features

Total

71

100

126

features in common

71

features in common

Squaretalk's unique features

2-Way Messaging
Automated Responses
PBX
Workflow Management

Genesys Cloud CX's unique features

Transcripts/Chat History
Phone Key Input
Feedback Management
Document Storage

Pricing

Starting from

$15/month

Value for money

4.8

0.8

4.0

What users say about Squaretalk's value for money

Read all reviews

They welcome feedback and continue to evolve the program. It is very reliable and the pricing structure fits my company and is a great deal.

AR

Anonymous Reviewer

One of the best telephones controlled system yet, very cost effective, great quality and faster connection help you to just focus on the customer.

wG

william G.

Categories in common

Features

Total

39

43

126

features in common

39

features in common

SpitFire's unique features

Lead Management
Customizable Reports
Contact Management
Customizable Fields

Genesys Cloud CX's unique features

Multiple Scripts
Interaction Tracking
Real Time Monitoring
Document Management

Pricing

Value for money

3.9

0.1

4.0

What users say about SpitFire's value for money

Read all reviews

For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must.

NS

Nate S.

Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time.

BH

Ben H.

Categories in common

Features

Total

41

53

126

features in common

41

features in common

Aloware's unique features

Keyword Tracking
Video Call Recording
SMS Marketing
Conversion Tracking

Genesys Cloud CX's unique features

Performance Metrics
Proactive Chat
Call Scheduling
Alerts/Notifications

Pricing

Starting from

$50/month

Value for money

4.4

0.4

4.0

What users say about Aloware's value for money

Read all reviews

Aloware are and the team behind it are excellent. Great value, very responsive to customers, and a high level of configurability for coders and non-coders alike.

IB

Ian B.

It is an awesome thing using this software. I would recommend this to all to use it.

MG

Marvin G.

Categories in common

Features

Total

71

102

126

features in common

71

features in common

TalkChief's unique features

Lead Capture
Virtual Call Center
SSL Security
Employee Directory

Genesys Cloud CX's unique features

Transfers/Routing
Process/Workflow Automation
Text Analysis
Auto-Dialer

Categories in common

Features

Total

48

59

126

features in common

48

features in common

Qubicles' unique features

Answering Machine Detection
Workflow Management
Summary Reports
Customizable Forms

Genesys Cloud CX's unique features

Transcripts/Chat History
File Sharing
Online Voice Transmission
FTC Compliance

Pricing

Starting from

$0/month

Value for money

4.8

0.8

4.0

What users say about Qubicles' value for money

Read all reviews

We have had issues with timing errors if there are too many records in a campaign, so having to clean up campaign to avoid posting errors can be a pain.

MB

Mario B.

There's a rather steep learning curve and answering machine detection absolutely bad. I lost a $56,000 call-center contract because Fenero doesn't know how to listen for a voicemail beep.

DA

Daryl A.

Categories in common

Features

Total

66

82

126

features in common

66

features in common

Voiso's unique features

Contact Management
Project Time Tracking
Service Level Agreement (SLA) Management
Multiple User Accounts

Genesys Cloud CX's unique features

Online Voice Transmission
Phone Key Input
SIP Trunking
Role-Based Permissions

Categories in common

Features

Total

87

134

126

features in common

87

features in common

CloudTalk's unique features

Inbound Reporting
Real-time Updates
Unattended Call Management
Multiple User Accounts

Genesys Cloud CX's unique features

Complaint Monitoring
Canned Responses
Self Service Portal
Real-Time Chat

Pricing

Starting from

$25/month

Value for money

4.3

0.3

4.0

What users say about CloudTalk's value for money

Read all reviews

Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.

AR

Anonymous Reviewer

Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.

Julius T.

Categories in common

Features

Total

74

104

126

features in common

74

features in common

contactSPACE's unique features

Answering Machine Detection
Lead Distribution
Campaign Analytics
Event Management

Genesys Cloud CX's unique features

Real-time Consumer-facing Chat
Screen Sharing
Open Database Design
Website Visitor Tracking

Pricing

Value for money

4.3

0.3

4.0

What users say about contactSPACE's value for money

Read all reviews

It also looks great when we have clients come in to listen to calls or to meet the agents which in turn makes us look good. I would recommend ContactSpace to any business in this industry.

HH

Hayley H.

Visually I think its the best system out there and because every part of the system is so intuitive it allows you to be very creative in your set up.

MY

Michael Y.

Categories in common

Features

Total

60

98

126

features in common

60

features in common

GoTo Connect's unique features

International Calling
Call Tagging
Fax Management
Softphone

Genesys Cloud CX's unique features

Email Management
Customer History
Email Templates
Activity Tracking

Pricing

Starting from

$27/month

Value for money

4.5

Genesys Cloud CX Alternatives & Competitors

Top 10 free alternatives

Talkdesk

NICE CXone

ChaseData CCaaS

Call Center Studio

RingCentral Contact Center

Five9

Aircall

Newfies-Dialer

wolkvox

RingCentral Engage Voice

Intalk.io

Twilio

Kixie PowerCall

CallTrackingMetrics

Convoso

XCALLY

uContact

Squaretalk

SpitFire

Aloware

TalkChief

Qubicles

Voiso

CloudTalk

contactSPACE

GoTo Connect