Genesys Cloud Alternatives, Competitors & Similar Software

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Genesys Cloud

Mobile optimized cloud call center with multichannel routing

4.07/5 (98 reviews)

16,928 18,884

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3 people use this

Alternatives to Genesys Cloud

Explore a recommended list of Genesys Cloud alternatives for your business in 2020. Compare alternatives to Genesys Cloud side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.

Connect First 52
Omni-channel cloud contact center
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What users mention about Connect FirstSee all reviews
Overall the support and reporting data is what keeps me loyal to Connect First. They are an amazing company with wonderful employees.
Connect First is supported by a quality team of customer service professionals, who have taken the time to help resolve each issue I have come across.
The platform can be buggy at times and crash or have trouble loading. In addition while there is a lot of reporting, there is still more that could be created.

Bitrix24 414
100% free CRM, collaboration and communication tool suite
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What users mention about Bitrix24See all reviews
I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.

Zendesk 2370
Cloud-based Help Desk & Customer Support Platform
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What users mention about ZendeskSee all reviews
Overall, my experience has been good. It's a popular platform for a reason as it contains popular features such as reporting and analytics, easy transfers, and visitor history.
The variety of add-ons is big. I love how you can categorize all the tickets and have the ability to have chat in the same window as email tickets.
I like how the phone is built into the suite, updates to tickets is a nice feature as well. Integration with Stella is good too.

LiveAgent 909
Great customer service starts with better help desk software
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What users mention about LiveAgentSee all reviews
Honestly it's a great Zendesk alternative. LiveAgent was not only a perfect fit for managing our support related issues but it's also a great solution for engaging in sales prospecting.
I want to highlight the Quality of LiveAgent Support, it is Excellent, very fast in response and they are really concerned to help and provide great service.
The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.

NICE inContact 294
Cloud Contact Center Software
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What users mention about NICE inContactSee all reviews
I like the fact that this dialer integrates well with Salesforce, we make high volume of calls and inContact does its job well, when it does not they have a good customer service with good follow up.
Easy to use, great functionality, accessible with screen reading software which is a major plus for our staff. There's great customization of IVR and messaging.
Constant email outage notifications for products I dont have, and then when our system DOES fail (inevitably), the e-mail comes 20 minutes after the outage.

Salesforce Service Cloud 458
Customer Service & Field Service Management Solutions
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What users mention about Salesforce Service CloudSee all reviews
Benefits are great had video chatting and a small rectangle to show the calls coming in and out. Sometimes worked sucked and hope salesforce to crash so i wouldnt have to work lol.
I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in.
It’s super easy to use and understand. Yo i love the Chatter feature because you can reach out to and keep anyone in the loop with any issues or important matters.

Aircall 154
Phone system for support and sales teams
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What users mention about AircallSee all reviews
Once you understand the functionality of Aircall, it is a great software that includes the desktop app and the mobile app. The quality of the calls is flawless.
The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.
Our salespeople and customers find it terrible. The helpdesk is trained to ask the same questions a thousand times and always blame the others (internet provider, cables, headphones...).

Nextiva 229
Simplifying Business Communication
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What users mention about NextivaSee all reviews
The experience with Nextiva is very polished. They have clearly got a lot of experience in their field and they have fine-tuned things to ensure a great process for their clients.
The ROI on this kind of investment is key and we believe that over the long term it will be significant. It’s amazing technology that is a growth driver for any customer focused organization.
It’s been great to see them figure out how to integrate the tool and make the most of the new functionality. We are very excited to see how this impacts our results in the coming weeks and months.

PhoneBurner 126
Power dialer & outbound sales acceleration software for SMBs
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What users mention about PhoneBurnerSee all reviews
Sometimes I have had contacts go missing for a little bit they usually show back up the next day. Sometimes the voicemail will be set on the wrong one just have to pay close attention.
Almost perfect solution for automating outbound CRM and prospecting. Very helpful for most companies that utilize any form of telemarketing/email marketing.
PhoneBurner provides a user friendly platform to rapidly hit prospects and improve the likely hood of improving your sales pipeline.

Convoso 14
Convert more leads in less time!
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ChaseData 133
Cloud-based call center solution for SMBs
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What users mention about ChaseDataSee all reviews
Countless hours of manual work saved (operationally and reporting); better comprehension of Dialer solution across all business users; ability to make decisions and improve on the fly.
The ease and simplicity of the user interface for my call center reps is superb, I really like the ability to run multiple data lists simutaneously and the multiple caller ID feature.
For a company to be able to offer all this and be one of the most cost effective solutions out there is truly a blessing for call centers.

Agile CRM 387
Sales and marketing CRM for growing businesses
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What users mention about Agile CRMSee all reviews
It has a good & clear interface and user friendly. It has a very widespread marketing automation solution that allows you to mind map your workflow.
I really like how this tool has a good very plan for small businesses like mines. You get basic crm features like sales management and some email marketing automation.
Some services hard to navigate, trying to work out the Auto part was a bit tricky. Also the additional cost to loose agile from my emails was a bit annoying.

Fenero 24
Revolutionary blockchain-powered contact center software
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What users mention about FeneroSee all reviews
More than anything I've been so impressed with the level of customer service. The reps did a great job of reviewing the solution and highlighting how I can use it for my specific application.
Affordable solution but needs to work on its software for better reliability and performance.
Overall the platform is good and does what is supposed to do. We continue to get good results running campaigns with Qubicles.

Infobip
Omni-channel customer communication and engagement
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Wix Answers 19
The only unified customer support solution.
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What users mention about Wix AnswersSee all reviews
This product has allowed me to share information with co-workers and customers in an easy way. One great thing I love about this product is that it is absolutly free.
I love using this site because the features are amazing. I can create an amazing website in hours without having any issues.
I built a very attractive and functional website without any major issues and support has been great.

Capacity 11
Artificial Intelligence-based knowledge management solution
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CallTrackingMetrics 26
The Only All-in-One Call Tracking & Contact Center Solution
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What users mention about CallTrackingMetricsSee all reviews
From thier willingness to keep advancing their platform, great customer service, marketing source tracking, and so much more, CTM has played a huge part in our company's and our clients' success.
Brilliant service from the team, very simple to install and the reporting is excellent.
I loved the fact that it allows us to track important marketing channels, listen to calls clearly and call out from the numbers as well.

Freshdesk 2171
Online helpdesk system and customer service software
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What users mention about FreshdeskSee all reviews
We didnt have any negative experience with the software on web platform but mobile app notifications are terrible and it doesn't get delivered instantly.
Also the support was excellent, I needed some assistance and I worked with the same person through the whole process, which was great. She followed up with me until my problem was resolved.
My overall experience has been outstanding. Freshdesk provides quick, efficient,solutions so I can keep my customers happy which in turn keeps me happy.

SpitFire 20
Web-based predictive dialer software for call centers
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What users mention about SpitFireSee all reviews
Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection.
Great product & even better customer service. They have the wow factor.
Spitfire has helped make our phone room run to the best of its ability.

InfoFlo 78
All-in-One CRM Software Solution
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What users mention about InfoFloSee all reviews
We also like how to link groups and individuals to businesses; as well as being able to save documents to the businesses profile. The general layout of the program is good and easy to use.
It integrates with Outlook almost perfectly and simplifies my administrative processes. The reporting and bulk email features align with what I need to accomplish and provide a seamless solution.
The navigational experience is responsive, super reliable and fast - an important consideration when working within the same software environment daily.

GoToConnect 416
The first-ever truly unified voice and video solution.
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What users mention about GoToConnectSee all reviews
Pricing was very affordable. For our size of company and the growth we've experienced, the Jive staff has been great working with us to lock-in pricing and help us grow when more accounts are needed.
When we initially signed our control, there was some issue with service interruption and our phone lines not working.
We appreciate the ease of use and the ease of setup of the phones. It was a seamless transition from our previous provider to Jive.

EngageBay 52
Integrated sales & marketing software for growing teams
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What users mention about EngageBaySee all reviews
Automation is simple but powerful and there are great things coming that will make this one of the best tools out there.
EngageBay gives me the best experience to run Email Marketing and Sales activities on one platform. Reps help me to achieve what I need with the best support that can't I imagine before.
If you are looking for an alternative to Hubspot that offers more capabilities you will want to check this out. Great features, easy to use, great value for money.

Bold360 25
AI-powered customer engagement platform
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User.com 20
The engine of growth. An all in one solution for user data.
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What users mention about User.comSee all reviews
Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday.
We currently use it within our cloud-based SAAS product and it is just amazing. Triggering context relevant help and prompts to make sure our users get the assistance they need, when they need it.
This does the trick... provide me with the features i want to have. Getting started with the free account is great to learn to tool.

SoGoSurvey 620
Customer and employee experience management platform.
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What users mention about SoGoSurveySee all reviews
Overall I have found SoGo to be an easy to use and reliable product with a very attractive price. They are by far more responsive than any of the other companies I've used.
It was very easy to use. It had a lot of great features in the free version, but I'm interested in upgrading for some of the more advanced features.
I absolutely love the customer support, i have never gotten such good and quick help from customer support in other survey platforms.

Front 145
Email management software and shared inbox for teams
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What users mention about FrontSee all reviews
Easy to use, scalable to any size company and has a fantastic phone app. Customer support is good and it was easy to install and set up the software.
This is just a feature request rather than a complaint, but I can have all the conversations in an email opened by default instead of the collapsed view.
Previously, we attempted to use Gmail to accomplish this, but Front does a great job of managing the workflow of sharing one email and collaborating effectively.

LiveChat 1015
Premium Customer Service Software for Live Chat & Help Desk
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What users mention about LiveChatSee all reviews
This software is very nice to have to talk to clients on the computer through chat. It is nice that you can save your chats so you have record of it.
It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.
I like being easily accessible and vice versa -- I like when I need help with something and our catering program has live chat to help us right then.

Adversus 18
Cloud-based dialer & CRM solution
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Ricochet360 19
Sales is a contact sport. Our Auto Dialer connects you 1st!
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VCC Live 26
All-in-one Cloud Contact Center Software
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What users mention about VCC LiveSee all reviews
M a bit confused with setting up a new project but it is not because of the software - it is because of the lack of my knowledge.
A very innovative call center solution, which is accessible and user friendly.
It shows that it has been developed with user and business needs in mind. Continuous innovation and development of new functionalities help the business grow and/or become more effective.

3CX 216
Hosted PBX with CRM integration and mobile apps
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What users mention about 3CXSee all reviews
The only disadvantage I have found is that sometimes the application crash and it is necessary to restart it.
This was a free platform for the first year. The quality of sound and ease of use was also a good experience.
Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.

HelpDesk 6
Ticketing software for effortless customer support
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LiveHelpNow 70
Help desk and live chat solution for customer service
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What users mention about LiveHelpNowSee all reviews
Allows our customers easy access for help with issues that need to be resolved immediately. Love that customers can get on and just get help whenever.
Very happy with this and would recommend others to consider it if they need a good chat program at a reasonable price.
The ability to engage with potential customers who did not want to talk to our call center. This helps increase conversions and build more awareness of our brand.

HelpOnClick Live Chat Software 10
Live Chat Software and Virtual agent for SMBs
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ngDesk 11
Ticket management for customer service and support teams
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HubSpot Service Hub 108
Cloud-based customer service solution for firms of all sizes
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What users mention about HubSpot Service HubSee all reviews
There is room for improvement but the Hubspot staff always listen to my feedback. On the occasions when I have needed help they have been immensely helpful and attentive.
It's taken a while to learn the idiosyncrasies of the platform and get it into workable, flexible solution for multiple clients but its very good and the experience has been positive.
Overall the service hub has been a fantastic tool. We have been able to capture and manage customer expectations immediately and effectively thanks to the Surveys specifically.

Scorebuddy 37
QA Software for scoring (Calls/email/chat/social)
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What users mention about ScorebuddySee all reviews
It offers ability to have various quality set up for different teams, provides transparent information to quality team as well as to customer care specialists.
Thank you for creating Scorebuddy and thank you for letting me and my team achieve operational excellence on a day-to-day basis.
Its been pretty good, the best QA buddy system that we've had yet.

ThinkOwl 2
AI-based customer service management solution
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Cayzu 31
Cloud Based Ticket Management & Help Desk Software
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What users mention about CayzuSee all reviews
I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support.
I did not understand what is it, at that moment, but decided to learn because i am always interesting in effectiveness improvement for my business.
Cayzu is an ease to use and extremely important application for your business. You can make a wonderful support of your customers.

Whatfix 57
Accelerate Digital Adoption
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What users mention about WhatfixSee all reviews
The ability customize the conditions under which specific workflows are triggered is awesome. The support offered by our agent was extremely helpful in setting up the more complex conditions.
It's very easy to use and implement in your application. The Whatfix support page is incredibly helpful and straightforward and the customer service is superb.
Ease of creating the flows, unobtrusiveness of the tool in our application, and simplicity of use. As much as the software, we are really impressed with the customer support provided.

VoiceShot
Auto attendant cloud phone system
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Kixie 47
AI-powered Voice and SMS for Sales
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What users mention about KixieSee all reviews
Overall great phone solutions, cutting edge API/Integration, very helpful and caring customer support, and all around fair price for what you get.
Great company, easy to use, good customer support. Still, need to work on getting a good connection.
I would highly recommend to anyone looking to automation/integrate their sales process using Pipedrive, and hope this review helps others in making their choice for phone solutions.

RingCentral Contact Center 141
The Collaborative Contact Center solution from the industry
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What users mention about RingCentral Contact CenterSee all reviews
Ring central is awesome if you want to keep a good track of the amount of calls your company received, the reason why and what was done during the call.
RingCentral is a fantastic option for VOIP phones. The price is one of the most affordable options and it comes with a lot of features that allow for more calls to be directed to the correct lines.
Janna was my technical support representative and she was excellent. She had a great attitude.

RingCentral 764
A Complete Business Cloud Phone System Solution
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What users mention about RingCentralSee all reviews
Getting everything set up was a bit of a crazy day in our office but the customer service throughout the whole thing has been amazing. Worth it for the amazing customer service.
Overall, this is solid system that is improving every year. I would like to see the mobile app experience more refined but it's a nice VOIP for the money.
Ease of use could be improved but I have had great quality calls using this software. I have it on my cell phone and desktop so I can utilize it wherever I am.

Podium 147
Review management, reputation software, feedback & webchat
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What users mention about PodiumSee all reviews
They have no hardship clauses and a no excuse policy. You will get sued for the balance of the contract.
It's focused so much on user experience. Both internal users and those leaving reviews are welcomed with an experience that helps drive results.
I was very happy with how easy podium was to set up and use. I have gained a lot of reviews that have helped get recognized online.

SatisMeter 1
In-app feedback platform for collecting NPS data
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TRACK 6
Cloud based hospitality & vacation rental software
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HappyFox Chat 15
Premium live chat software
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Smartsupp Live Chat 213
Smartsupp is Free Live Chat with visitor recording
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What users mention about Smartsupp Live ChatSee all reviews
While a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation.
We're a small non-profit and the free version is absolutely perfect for our current needs. Easy integration, clean interface and all essential features we need for basic chat support.
Smartsupp gave me many extra sales. On top of that it's a great way to provide customers with better service.

BOTNATION AI
Artificial intelligence (AI)-based chatbot creation platform
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HelpCrunch 146
Customer Communication tool for Support, Marketing & Sales
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What users mention about HelpCrunchSee all reviews
M loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful.
One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend.
Helpcrunch is superb value for money and my agents are totally motivated to use it every day. The most I like about Helpcrunch it is loaded features and can automate many tasks.

LogMeIn Rescue 119
Remote support for helpdesks, call centers and organizations
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What users mention about LogMeIn RescueSee all reviews
This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great.
Mobile support is amazing as I love being able to remote into my home computer from my phone.
My IT team uses LogMeIn Rescue to remotely connect to our PCs and resolve IT issues, it is easy to use, i can easily grant remote access to them.

SurveySparrow 39
Conversational survey tool
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What users mention about SurveySparrowSee all reviews
It is nice to experience a survey that feels so much more like a conversation than just answering questions. The interface is clear and easy to navigate and the analytics are top-notch.
Surveys are an excellent tool to measure the performance and knowledge of your company's employees, surveysparrow has a friendly and easy to use design.
Special shout out to their support team; they are good listeners, knowledgeable and solutions focused.

SurveyLab 36
Survey software and questionnaire tool
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What users mention about SurveyLabSee all reviews
Great value for money thanks ease of use and ease of multilanguage setup/translation.
This app is easy in use, the interface is user friendly and the support is very kind and helpful.
They most i like about Mysurveylab is that they allow you to create a survey very easily and their support team is very responsive.

ProProfs Help Desk 4
Help desk and ticketing solution for customer service
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Supportbench 17
All-in-one technical & customer support ticketing system
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What users mention about SupportbenchSee all reviews
Amazing, I'd highly recommend it if you want a quick turnaround and solid immediate results.
It has addressed all our current help desk requirements and looks like it's capable of growing with us as we take on more staff and improve our process.
When working with the Supportbench team it is a partnership, we are all working together to get the best for our customers and teams.

Pipefy 187
the Work Management platform
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What users mention about PipefySee all reviews
Overall our experience with Pipefy has been outstanding. No matter what the goal, Pipefy and their team are dedicated to helping you achieve them.
As a Brazilian user, the worst part for me is the value for money, considering the company is also Brazilian but charges only in US dollar, which makes it somewhat expensive.
Combination of Database and pipes and the ease to cross connect them to each other. The Pipefy consultants take great care of us to make sure our final system setup will be exactly as we need it.

SolarWinds Take Control 14
Collaborative remote access solution
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HappyFox 78
Helpdesk, customer support software
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What users mention about HappyFoxSee all reviews
We find that clients are much more likely to submit a ticket for a problem rather than post-it notes on your door or stopping you in the hall with a problem.
Great response from the sales team. Beyond that, it has not been a great experience.
It tracks customer support tickets very well. It can automatically filter for certain content and then place the ticket into the appropriate category or assign them to the appropriate support person.

Vision Helpdesk 27
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
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What users mention about Vision HelpdeskSee all reviews
Thank you Vision Helpdesk team for the great product and outstanding customer support experience.
The decision to take this solution has been made within just 1 day of evaluation and we are still very happy - especially because of the great teamwork with the Visionhelpdesk Team.
Vision helpdesk is a great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing.

Salesforce Essentials 98
CRM for small business
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What users mention about Salesforce EssentialsSee all reviews
I dislike the lack of WYSIWYG editor. Formatting is limited, but more importantly, it is a pain to apply much of it.
Efficient, easy to use and implement, they offer great customer service, and have done a fabulous job of implementing feedback. It is the ideal start-up customer service & social media solution.
They are the best cost for what they provide. I like that it's owned and integrated with Salesforce.

HarmonyPSA 18
The next generation of professional services automation.
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What users mention about HarmonyPSASee all reviews
The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information.
Harmony is a fully featured, and incredibly well supported PSA software. Our platform team had spent countless hours investigating the best possible solution for our unique requirements.
I must have spent countless days looking for the "right" PSA tool and I just kept coming back to Harmony, I love it. Happy to share my experience with anybody thinking about a new PSA.

Jira Service Desk 252
Simple service desk built on Jira
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What users mention about Jira Service DeskSee all reviews
When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project.
It has an awesome and simple workflow and helps with keeping things organized and tracked. Everyone in the company picked it up pretty easily and my team of IT supports are enjoying it as well.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.

Bookafy 129
Free online appointment booking software
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What users mention about BookafySee all reviews
The software itself is so user friendly and the customer service is always fast, friendly and reliable. I needed a little help getting all set up, but they were with me every step of the way.
Better pricing and more feature rich on the oaid version. A white-labeled option for resellers/marketers that is way more economical and the customization possibiliites are superior to Calendly's.
I hate the back and forth to set up appointments, it drives me nuts. Once back and forth is fine but the constant how about this, what about that, etc was too much.

RingCentral Engage Voice 77
Outbound contact center software for business of all sizes
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Call Logic 14
Auto-dialing solution for businesses of all sizes
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DialMyCalls 46
Mass notification solution
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What users mention about DialMyCallsSee all reviews
Great access to reports, reports provide a comprehensive receipt of calls made. I love the fact that I can create caller groups to organize my contact list better, (super nice).
I love the ability to instantaneously get the important information out to everyone at the same time. OR the ability to customize lists, so that I only send information to specific people.
A great bargain for any Church who needs to contact circles of volunteers.

Channels 36
Power up your customer service
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What users mention about ChannelsSee all reviews
It is a fairly easy to use application and as you get involved with it your knowledge increases and so your speed when working on it, has a very good sound quality.
It’s nice to have the dashboard on CrazyCall to visually see your progress when making calls through a list.
We were looking to use the software to do follow up calls and the ability to add in scripts for callers is a nice feature although ultimately not something we used.

QwikDial 7
Predictive Dialing solution for ARM system integration
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Phone.com 36
Communicate Better
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What users mention about Phone.comSee all reviews
If you ever need help their support team is just a live chat away and they are always very helpful and creative. Willing to offer ideas on how to best set up your system to meet your needs.
AMAZING customer service/support. Easy configuration and sensible flow/interface.
Overall, a great phone system. Just began using it and very happy.

Bandwidth 110
Coding APIs for adding telephony, SMS & 911 calling to apps
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What users mention about BandwidthSee all reviews
The people who run it clearly care about their customers' experiences. The software does a great job and, on the rare occasion when it needs a boost, the customer service is the best in the business.
Super easy to use and it has amazing voice quality, and a ton of amazing features I probably will never use.
This app basically made my summer amazing. While doing my summer trip around europe, I've connected and jammed with a lot of great people thanks for Bandwidth.

VirtualPBX 22
Trusted VoIP for any office, anywhere.
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Intulse 92
VoIP business phone system for organizations of all sizes
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What users mention about IntulseSee all reviews
Over all experience is positive but there are some small areas to improve on with the app and the ability to pick up other calls in a timely and efficient manner.
What I like most about the Intulse dashboard is that there are so many great features, like the ability to fax from your computer, run reports on usage and send sms/texts messages.
The customer service/support team is excellent. Their response time is good, they're very personable and great at resolving any technical issues we run into.

RingCentral Office 764
RingCentral Office - All-inclusive business phone system
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What users mention about RingCentral OfficeSee all reviews
Getting everything set up was a bit of a crazy day in our office but the customer service throughout the whole thing has been amazing. Worth it for the amazing customer service.
Overall, this is solid system that is improving every year. I would like to see the mobile app experience more refined but it's a nice VOIP for the money.
Ease of use could be improved but I have had great quality calls using this software. I have it on my cell phone and desktop so I can utilize it wherever I am.

Gainsight CS 29
Customer success platform
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What users mention about Gainsight CSSee all reviews
Salesforce integration is useful, ability to track CTAs helps CSMs stay on top of their accounts.
This needs to be improved. There are some strange glitches and lack of user alerts that can be very annoying.
I like the function where it alerts me when customers are getting overages and also when they have low usage. I also love the email function.

Annex Cloud 33
Customer marketing platform
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What users mention about Annex CloudSee all reviews
Our customers love our reviews and rewards programs that fit seamlessly into our web shopping experience.
My experience working with Annex Cloud has been fantastic. The level of support I received was excellent, and they were always willing to work with us to accomplish our requests.
Flexibility to adapt their platform to our specific loyalty program requirements. Easy to work with and responsive.

Key Survey 38
Cloud based and on premise survey software
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What users mention about Key SurveySee all reviews
Key Survey is one of the easiest survey tools we have ever used - easy to both learn and navigate and easy for our customers to respond to. The best part is that their customer service is amazing.
We have found Key Survey to be a powerful, comprehensive survey solution that supports many areas of our business. From client satisfaction surveys to workflow dashboards, Key Survey has it all.
Very rigorous logic and an easy editing interface. The launch feature also makes it easy to track completion and progress.

Centercode 46
Client satisfaction solution
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What users mention about CentercodeSee all reviews
The efficiency of Centercode is fantastic. Once people experienced it, they recognize the efficiency and great tools and options and love to make use of it.
First, and foremost, the embedded customer service feature is fantastic. I also appreciate the ability to customize welcome message (HTML capable), and email templates.
It is easy to respond back to them with our findings and solutions. Centercode support is extremely friendly and helpful anytime we have questions for them.

NiceJob 72
Reputation management with reviews, social & SEO tools
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What users mention about NiceJobSee all reviews
Nice job puts it right in front of them with a text, super easy. I love it I recommend it to any friend so have who own their own companies because it has been so great for us.
I love the ease of use of the software. It’s extremely simple to use and after they help you set it up it does everything for you.
Fabulous customer service and the value of this product is amazing. The time saved in the review process alone more than pays for the product.

REVE Chat 13
Multi Channel Live Chat Software for Website Engagement
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LivePerson 37
Live Chat, Messaging and Chatbots Solution Provider
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What users mention about LivePersonSee all reviews
Terrible customer support, a real pain to cancel the service...they continued to charge us even after the 90 day period from cancellation.
I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool.
It is a great tool with prospects inquiring. Easy to engage and talk to customers about your product.

RenewityRMA 10
Returns management and product service tracking solution
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Comm100 Live Chat 94
Real conversations in real-time
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What users mention about Comm100 Live ChatSee all reviews
It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports can be loaded, easy to manage operators, no limit of the chat accepted.
Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers.
The inability to send messages as a supervisor in a chat being handled by another agent. Sending them directly to the agent means they are often missed.

SolarWinds Service Desk 498
IT Service Desk & Asset Management Software
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What users mention about SolarWinds Service DeskSee all reviews
We will gain a higher level of respect from our customer base after we show how we can keep up with their requests in a more timely manner. We will have better records for our IT HW.
While it was a great out-of-the-box solution, it didn't offer the unique scalability we needed and the customer service wasn't helpful in growing the product with our needs.
I like that, out-of-the-box, Samanage offers great core functionality with a stable product that ties neatly into a beautiful UI for the end users.

InvGate Service Desk 70
IT service desk software
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What users mention about InvGate Service DeskSee all reviews
I love the fact that it is very easy and simple to set up. And I also like that it also has a support system for users.
Product is easy to understand and looks great – mobile view is best in class.
Currently we are working to relaunch our help desk, because after the good reception of the clients we saw the need to adjust several additional options of the product.

Yieldify 5
Customer journeys made personal
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Aimtell 12
Web push notifications for mobile & desktop
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Thought Industries 36
Powering the Business of Learning
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What users mention about Thought IndustriesSee all reviews
Our customers are able to navigate throughout their portal effortlessly, thanks to the ease of customization of the UI. Personally, I enjoy the administration accessibility and implicitness.
I appreciate the help of our TI contacts. They did their best and continue to answer our questions to the best of their ability when we need help.
I like Thought Industries for its ease of use. I am able to use it and make courses look nice with simplicity and ease.

SendX 22
Affordable Email Marketing Software
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What users mention about SendXSee all reviews
Sendx is the best tool available in the market for better and reliable email automation campaigns. This will help you to turn your website visitors users into customers.
We're using this for small opt-in campaigns. Looking really good so far, and the customer support is excellent.
A few minor bugs at times is the only disappointment we have been through.

Falcon.io 141
Unified social media marketing and management platform
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What users mention about Falcon.ioSee all reviews
The export options are good and the generated reports look great. It would be even better if the reports allowed for further customization; advanced period comparison, layout options etc.
This is fairly intuitive and have some good analytics you can grab. I like being able to search for content from my other team members and like the ease of sharing assets in the software.
I shared most in the I like section. For our big client its been a godsend, with smaller clients a bit trickier.

SmartKarrot 8
Comprehensive Product and Customer Success Platform
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Jebbit 7
Survey management solution for customer experience
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twik 2
Real-time business intelligence and website optimization
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Kangaroo 46
Customer loyalty, engagement & marketing platform
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What users mention about KangarooSee all reviews
We have used other loyalty programs and for a similar cost we were able to transfer to Kangaroo successfully and our customers love it.
This is huge to customers and has encouraged many people to join it. I like that it is based on phone number as well because I think that is easier for people to remember than an email.
I like the support the company gives to the users. They are always willing to improve the rewards system and also willing to listen to make changes that I find not useful/difficult/confusing.

Moxtra 11
Embeddable, mobile cloud collaboration API
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Sprout Social 430
Social Media Management Software for Business
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What users mention about Sprout SocialSee all reviews
I like how the platform identifies the best times to post to each platform's audience on a particular day. This gives our content the highest chance of receiving the most engagement and reach.
In addition, their robust analytics allow us to create amazing reports with a few simple clicks, with many beautiful graphs and artworks.
It has a great design, friendly interface and it is easy to learn how to use it. It is wonderful to be able to schedule the publication of the content on different platforms from Sprout Social.

Pipedrive 2200
CRM built by salespeople, for salespeople
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What users mention about PipedriveSee all reviews
It also serves me as a too, for monitoring outstanding performers in my sales team because I am able to track individual progress across all stages of the sales process.
In all honesty, I didn't come across any benefits with this app and program. I feel that the product can be a benefit, but never had the opportunity to see it come to work for the better.
We have recently started using pipedrive for marketing & sales outreach and I am really impressed with this tool. The UI of this tool is great and I can easily get the functions of this tool.

ProProfs Survey Maker 2
Survey & Feedback Software to Collect Customer Insights
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Zingle 112
Text messaging for customer service & team collaboration
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What users mention about ZingleSee all reviews
It's super user friendly and the analytics help us keep on top of ensuring our team delivers consistent service levels to our customers.
Overall, we are incredibly impressed - it has helped our business in terms of efficiency and our competitive advantage.
Amazing, very helpful, and a great new-age way to give our guests the best service.

FrontSpin 21
Inside Sales Communication Platform
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What users mention about FrontSpinSee all reviews
I like the simplicity to call people. They have it set up well to where its easy to sort through tasks and lists and call prospects.
Super easy way to log all progress and activities. You can send one off emails, list emails, record calls, log activity.
Just initiated first Playbooks; no dislikes to date.