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Genesys Cloud CX Logo
Genesys Cloud CX
4.3
(147)

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Mobile optimized cloud call center with multichannel routing

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(16)

Genesys Cloud CX Alternatives & Competitors

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Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Talkdesk logo

Talkdesk

4.5
(687)

The world's leading cloud-based contact center software.

Features

Total

Talkdesk logo
Genesys Cloud CX logo

80

109

126

features in common

80

features in common

Talkdesk logo

Talkdesk's unique features

  • Support Ticket Management

  • Call Screening

  • AI/Machine Learning

  • Integrations Management

Genesys Cloud CX logo

Genesys Cloud CX's unique features

  • Transfers/Routing

  • Predictive Analytics

  • Preview Dialer

  • Dashboard

Pricing

Value for money

Talkdesk logo
4.5

0.5

Genesys Cloud CX logo
4.0

What users say about Talkdesk's value for money

Overall, TalkDesk is a wonderful product. Its simplicity and ease of use at the user level makes it a great fit for our Contact Center.
I love the flexibility of what the product is able to do to help our business. I also love the reporting features.
NICE CXone logo

NICE CXone

4.2
(521)

Cloud Contact Center Software

Features

Total

NICE CXone logo
Genesys Cloud CX logo

86

129

126

features in common

86

features in common

NICE CXone logo

NICE CXone's unique features

  • Skills Tracking

  • Real-time Updates

  • Recruitment Management

  • Event Triggered Actions

Genesys Cloud CX logo

Genesys Cloud CX's unique features

  • Transfers/Routing

  • KPI Monitoring

  • Call List Management

  • Customer Segmentation

Pricing

Starting from

$100/month

Value for money

NICE CXone logo
4.0
Genesys Cloud CX logo
4.0

What users say about NICE CXone's value for money

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.
The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.
ChaseData CCaaS logo

ChaseData CCaaS

4.8
(140)

Cloud-based call center solution for SMBs

Features

Total

ChaseData CCaaS logo
Genesys Cloud CX logo

67

85

126

features in common

67

features in common

ChaseData CCaaS logo

ChaseData CCaaS's unique features

  • Voicemail Transcription

  • Customizable Reports

  • Contact Management

  • Lead Capture

Genesys Cloud CX logo

Genesys Cloud CX's unique features

  • Email Management

  • Customer Segmentation

  • Auto-Responders

  • Email Templates

Pricing

Value for money

ChaseData CCaaS logo
4.7

0.7

Genesys Cloud CX logo
4.0

What users say about ChaseData CCaaS's value for money

It is flexible and powerful, allow our organization to design a solution that is meeting all our needs. The reporting out of the box is strong, and they will customize reports as needed.
The ability to integrate this software with existing systems and processes is outstanding. Easy to connect to any type of Database.
Call Center Studio logo

Call Center Studio

4.5
(48)

Pay-as-you-go • Scalable • Enhanced AX • Better CX

Features

Total

Call Center Studio logo
Genesys Cloud CX logo

95

126

126

features in common

95

features in common

Call Center Studio logo

Call Center Studio's unique features

  • Customizable Fields

  • Batch Processing

  • Customizable Branding

  • Workflow Management

Genesys Cloud CX logo

Genesys Cloud CX's unique features

  • Proactive Chat

  • Text Analysis

  • Gamification

  • Calendar Management

Pricing

Value for money

Call Center Studio logo
4.7

0.7

Genesys Cloud CX logo
4.0

What users say about Call Center Studio's value for money

But the most good part is customer support. They are all friendly and helpful.
So it is an easy and clever choice to use CCS Platform. The CCS team on the other hand is amazing.
RingCentral Contact Center logo

RingCentral Contact Center

4.3
(171)

The Collaborative Contact Center solution from the industry

Features

Total

RingCentral Contact Center logo
Genesys Cloud CX logo

73

105

126

features in common

73

features in common

RingCentral Contact Center logo

RingCentral Contact Center's unique features

  • Scheduled Recording

  • Conversation Intelligence

  • Skills Tracking

  • Agent Interface

Genesys Cloud CX logo

Genesys Cloud CX's unique features

  • Transfers/Routing

  • SIP Trunking

  • Customer Experience Management

  • Call Disposition

Pricing

Value for money

RingCentral Contact Center logo
4.1

0.1

Genesys Cloud CX logo
4.0

What users say about RingCentral Contact Center's value for money

We use this program 2-3 a week and the quality is good. When we have issues we are easily able to contact support team and they are friendly and helpful with an issues that arise.
Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use.
Five9 logo

Five9

4.2
(422)

Cloud contact and call center software

Features

Total

Five9 logo
Genesys Cloud CX logo

92

123

126

features in common

92

features in common

Five9 logo

Five9's unique features

  • Real Time Notifications

  • Lead Generation

  • Call Screening

  • Scheduled Recording

Genesys Cloud CX logo

Genesys Cloud CX's unique features

  • Complaint Monitoring

  • VoIP

  • Remote Access/Control

  • Screen Sharing

Pricing

Value for money

Five9 logo
4.0
Genesys Cloud CX logo
4.0

What users say about Five9's value for money

Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.
It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.
Aircall logo

Aircall

4.3
(309)

Phone system for support and sales teams

Features

Total

Aircall logo
Genesys Cloud CX logo

70

98

126

features in common

70

features in common

Aircall logo

Aircall's unique features

  • PBX

  • Virtual Call Center

  • Tagging

  • Time Zone Tracking

Genesys Cloud CX logo

Genesys Cloud CX's unique features

  • Customer Service Analytics

  • Performance Management

  • Screen Sharing

  • Email Templates

Pricing

Starting from

$40/month

Value for money

Aircall logo
4.1

0.1

Genesys Cloud CX logo
4.0

What users say about Aircall's value for money

This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.
The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.
Newfies-Dialer logo

Newfies-Dialer

5.0
(4)

Cloud callcenter for remote sales and customer communication

Features

Total

Newfies-Dialer logo
Genesys Cloud CX logo

47

53

126

features in common

47

features in common

Newfies-Dialer logo

Newfies-Dialer's unique features

  • Data Management

  • Lead Capture

  • Answering Machine Detection

  • Lead Distribution

Genesys Cloud CX logo

Genesys Cloud CX's unique features

  • Transcripts/Chat History

  • File Sharing

  • Email Management

  • KPI Monitoring

wolkvox logo

wolkvox

4.6
(58)

Communication management system for contact centers

Features

Total

wolkvox logo
Genesys Cloud CX logo

79

116

126

features in common

79

features in common

wolkvox logo

wolkvox's unique features

  • Customizable Macros

  • Quotes/Estimates

  • Sales Pipeline Management

  • Activity Management

Genesys Cloud CX logo

Genesys Cloud CX's unique features

  • Real-time Consumer-facing Chat

  • Customer Experience Management

  • Appointment Management

  • KPI Monitoring

Pricing

Value for money

wolkvox logo
4.6

0.6

Genesys Cloud CX logo
4.0

What users say about wolkvox's value for money

The product is a great promise, we need to work around to make it fully work.
Easy of use, comprehensive, lot of tutorials on Youtube.
RingCentral Engage Voice logo

RingCentral Engage Voice

4.0
(3)

Outbound contact center software for business of all sizes

Features

Total

RingCentral Engage Voice logo
Genesys Cloud CX logo

36

40

126

features in common

36

features in common

RingCentral Engage Voice logo

RingCentral Engage Voice's unique features

  • Multi-User Collaboration

  • Lead Management

  • Contact Management

  • Call Conferencing

Genesys Cloud CX logo

Genesys Cloud CX's unique features

  • Multiple Scripts

  • Real Time Analytics

  • Customer Service Analytics

  • Text Analysis

Intalk.io logo

Intalk.io

4.5
(10)

Break All Communication Barriers with intalk.io

Features

Total

Intalk.io logo
Genesys Cloud CX logo

74

95

126

features in common

74

features in common

Intalk.io logo

Intalk.io's unique features

  • Rules-Based Workflow

  • Customizable Forms

  • Integrations Management

  • Template Management

Genesys Cloud CX logo

Genesys Cloud CX's unique features

  • Email Templates

  • Predictive Analytics

  • Proactive Chat

  • FTC Compliance

Twilio logo

Twilio

4.6
(317)

Voice and messaging for your web and mobile applications

Features

Total

Twilio logo
Genesys Cloud CX logo

44

83

126

features in common

44

features in common

Twilio logo

Twilio's unique features

  • 2-Way Messaging

  • Call Tagging

  • Message Personalization

  • Prototype Creation

Genesys Cloud CX logo

Genesys Cloud CX's unique features

  • Social Media Integration

  • Call List Management

  • Real-time Consumer-facing Chat

  • Surveys & Feedback

Pricing

Starting from

$0.01

Value for money

Twilio logo
4.4

0.4

Genesys Cloud CX logo
4.0

What users say about Twilio's value for money

Fantastic service for the money they ask. Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages.
Some of the support team at Twilio is okay. Some of them are the worst: Rude, unhelpful and stubborn and zero knowledge about their product and the industry they are part of.
Kixie PowerCall logo

Kixie PowerCall

4.7
(221)

Ultra-reliable, easily-automated calling & texting for sales

Features

Total

Kixie PowerCall logo
Genesys Cloud CX logo

63

84

126

features in common

63

features in common

Kixie PowerCall logo

Kixie PowerCall's unique features

  • Lead Capture

  • Automated Attendant

  • For Small Businesses

  • Task Scheduling

Genesys Cloud CX logo

Genesys Cloud CX's unique features

  • Customer Service Analytics

  • Help Desk Management

  • Contact Database

  • Automatic Lead Distribution

Pricing

Starting from

$29/month

Value for money

Kixie PowerCall logo
4.6

0.6

Genesys Cloud CX logo
4.0

What users say about Kixie PowerCall's value for money

I also love the local-presence. The voicemail drop is fantastic, and the templated texts are so effective.
From sales and customer service they have all been super helpful and great to work with.
CallTrackingMetrics logo

CallTrackingMetrics

4.6
(97)

The Only All-in-One Call Tracking & Contact Center Solution

Features

Total

CallTrackingMetrics logo
Genesys Cloud CX logo

70

125

126

features in common

70

features in common

CallTrackingMetrics logo

CallTrackingMetrics' unique features

  • Customizable Reports

  • Spam Blocker

  • Customizable Forms

  • Tagging

Genesys Cloud CX logo

Genesys Cloud CX's unique features

  • Predictive Dialer

  • VoIP

  • Progressive Dialer

  • Macros/Templated Responses

Pricing

Starting from

$39/month

Value for money

CallTrackingMetrics logo
4.5

0.5

Genesys Cloud CX logo
4.0

What users say about CallTrackingMetrics' value for money

They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it.
Call Tracking Metrics has amazing reporting dashboards and is extremely customizable, yet super user-friendly.
Convoso logo

Convoso

4.6
(57)

Dial Smarter, Not Harder

Features

Total

Convoso logo
Genesys Cloud CX logo

53

66

126

features in common

53

features in common

Convoso logo

Convoso's unique features

  • Sales Activity Management

  • Reminders

  • Customizable Reports

  • Customizable Fields

Genesys Cloud CX logo

Genesys Cloud CX's unique features

  • Multiple Scripts

  • File Sharing

  • Online Voice Transmission

  • Canned Responses

Pricing

Starting from

$90/month

Value for money

Convoso logo
4.4

0.4

Genesys Cloud CX logo
4.0

What users say about Convoso's value for money

I have learned so much due to their help and many others in the help department and I’m super grateful. I have lot more to learn and love digging into the admin platform and can’t wait to learn more.
My onboarding experience was amazing and super enjoyable. SENSITIVE CONTENT] and [SENSITIVE CONTENT] were incredible.
XCALLY logo

XCALLY

4.8
(93)

Omnichannel contact center management

Features

Total

XCALLY logo
Genesys Cloud CX logo

57

61

126

features in common

57

features in common

XCALLY logo

XCALLY's unique features

  • PBX

  • Customizable Reports

  • Contact Management

  • Automated Attendant

Genesys Cloud CX logo

Genesys Cloud CX's unique features

  • Unified Communications

  • Hotkeys

  • Transfers/Routing

  • File Transfer

Pricing

Value for money

XCALLY logo
4.7

0.7

Genesys Cloud CX logo
4.0

What users say about XCALLY's value for money

I like it because it is very productive, its interface is good, is an easy to use software and the price is very good.
Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs.
uContact logo

uContact

4.5
(26)

Beautiful Contact Center Solution - Omnichannel - All in One

Features

Total

uContact logo
Genesys Cloud CX logo

63

71

126

features in common

63

features in common

uContact logo

uContact's unique features

  • Real Time Notifications

  • Customizable Reports

  • Answering Machine Detection

  • Lead Capture

Genesys Cloud CX logo

Genesys Cloud CX's unique features

  • Unified Communications

  • Telemarketing Management

  • Process/Workflow Automation

  • Automatic Lead Distribution

Squaretalk logo

Squaretalk

4.8
(50)

Your ecosystem for better cloud communications

Features

Total

Squaretalk logo
Genesys Cloud CX logo

71

100

126

features in common

71

features in common

Squaretalk logo

Squaretalk's unique features

  • 2-Way Messaging

  • Automated Responses

  • PBX

  • Workflow Management

Genesys Cloud CX logo

Genesys Cloud CX's unique features

  • Transcripts/Chat History

  • Phone Key Input

  • Feedback Management

  • Document Storage

Pricing

Starting from

$15/month

Value for money

Squaretalk logo
4.8

0.8

Genesys Cloud CX logo
4.0

What users say about Squaretalk's value for money

They welcome feedback and continue to evolve the program. It is very reliable and the pricing structure fits my company and is a great deal.
One of the best telephones controlled system yet, very cost effective, great quality and faster connection help you to just focus on the customer.
SpitFire logo

SpitFire

4.6
(22)

Web-based predictive dialer software for call centers

Features

Total

SpitFire logo
Genesys Cloud CX logo

39

43

126

features in common

39

features in common

SpitFire logo

SpitFire's unique features

  • Lead Management

  • Customizable Reports

  • Contact Management

  • Customizable Fields

Genesys Cloud CX logo

Genesys Cloud CX's unique features

  • Multiple Scripts

  • Interaction Tracking

  • Real Time Monitoring

  • Document Management

Pricing

Value for money

SpitFire logo
3.9

0.1

Genesys Cloud CX logo
4.0

What users say about SpitFire's value for money

For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must.
Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time.
Aloware logo

Aloware

4.6
(29)

so much more than just a sales dialer

Features

Total

Aloware logo
Genesys Cloud CX logo

41

53

126

features in common

41

features in common

Aloware logo

Aloware's unique features

  • Keyword Tracking

  • Video Call Recording

  • SMS Marketing

  • Conversion Tracking

Genesys Cloud CX logo

Genesys Cloud CX's unique features

  • Performance Metrics

  • Proactive Chat

  • Call Scheduling

  • Alerts/Notifications

Pricing

Starting from

$50/month

Value for money

Aloware logo
4.4

0.4

Genesys Cloud CX logo
4.0

What users say about Aloware's value for money

Aloware are and the team behind it are excellent. Great value, very responsive to customers, and a high level of configurability for coders and non-coders alike.
It is an awesome thing using this software. I would recommend this to all to use it.
TalkChief logo

TalkChief

5.0
(9)

Business phone system for your modern business needs

Features

Total

TalkChief logo
Genesys Cloud CX logo

71

102

126

features in common

71

features in common

TalkChief logo

TalkChief's unique features

  • Lead Capture

  • Virtual Call Center

  • SSL Security

  • Employee Directory

Genesys Cloud CX logo

Genesys Cloud CX's unique features

  • Transfers/Routing

  • Process/Workflow Automation

  • Text Analysis

  • Auto-Dialer

Qubicles logo

Qubicles

4.4
(24)

Revolutionary blockchain-powered contact center software

Features

Total

Qubicles logo
Genesys Cloud CX logo

48

59

126

features in common

48

features in common

Qubicles logo

Qubicles' unique features

  • Answering Machine Detection

  • Workflow Management

  • Summary Reports

  • Customizable Forms

Genesys Cloud CX logo

Genesys Cloud CX's unique features

  • Transcripts/Chat History

  • File Sharing

  • Online Voice Transmission

  • FTC Compliance

Pricing

Starting from

$0/month

Value for money

Qubicles logo
4.8

0.8

Genesys Cloud CX logo
4.0

What users say about Qubicles' value for money

We have had issues with timing errors if there are too many records in a campaign, so having to clean up campaign to avoid posting errors can be a pain.
There's a rather steep learning curve and answering machine detection absolutely bad. I lost a $56,000 call-center contract because Fenero doesn't know how to listen for a voicemail beep.
Voiso logo

Voiso

5.0
(3)

Scale your communications with Voiso

Features

Total

Voiso logo
Genesys Cloud CX logo

66

82

126

features in common

66

features in common

Voiso logo

Voiso's unique features

  • Contact Management

  • Project Time Tracking

  • Service Level Agreement (SLA) Management

  • Multiple User Accounts

Genesys Cloud CX logo

Genesys Cloud CX's unique features

  • Online Voice Transmission

  • Phone Key Input

  • SIP Trunking

  • Role-Based Permissions

CloudTalk logo

CloudTalk

4.4
(244)

Cloud-based call center software for sales and support teams

Features

Total

CloudTalk logo
Genesys Cloud CX logo

87

134

126

features in common

87

features in common

CloudTalk logo

CloudTalk's unique features

  • Inbound Reporting

  • Real-time Updates

  • Unattended Call Management

  • Multiple User Accounts

Genesys Cloud CX logo

Genesys Cloud CX's unique features

  • Complaint Monitoring

  • Canned Responses

  • Self Service Portal

  • Real-Time Chat

Pricing

Starting from

$25/month

Value for money

CloudTalk logo
4.3

0.3

Genesys Cloud CX logo
4.0

What users say about CloudTalk's value for money

Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.
Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.
contactSPACE logo

contactSPACE

4.8
(11)

Intuitive cloud contact center software solution

Features

Total

contactSPACE logo
Genesys Cloud CX logo

74

104

126

features in common

74

features in common

contactSPACE logo

contactSPACE's unique features

  • Answering Machine Detection

  • Lead Distribution

  • Campaign Analytics

  • Event Management

Genesys Cloud CX logo

Genesys Cloud CX's unique features

  • Real-time Consumer-facing Chat

  • Screen Sharing

  • Open Database Design

  • Website Visitor Tracking

Pricing

Value for money

contactSPACE logo
4.3

0.3

Genesys Cloud CX logo
4.0

What users say about contactSPACE's value for money

It also looks great when we have clients come in to listen to calls or to meet the agents which in turn makes us look good. I would recommend ContactSpace to any business in this industry.
Visually I think its the best system out there and because every part of the system is so intuitive it allows you to be very creative in your set up.
GoTo Connect logo

GoTo Connect

4.5
(617)

The first-ever truly unified voice and video solution.

Features

Total

GoTo Connect logo
Genesys Cloud CX logo

60

98

126

features in common

60

features in common

GoTo Connect logo

GoTo Connect's unique features

  • International Calling

  • Call Tagging

  • Fax Management

  • Softphone

Genesys Cloud CX logo

Genesys Cloud CX's unique features

  • Email Management

  • Customer History

  • Email Templates

  • Activity Tracking

Pricing

Starting from

$27/month

Value for money

GoTo Connect logo
4.5