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Top 100 alternatives
Features
Total
24
90
66
features in common
24
features in common
Bitrix24's unique features
SSL Security
Sales Reporting
Commenting
Workflow Management
Genesys Cloud's unique features
Call Reporting
Performance Management
Campaign Management
Real Time Monitoring
Features
Total
32
61
66
features in common
32
features in common
Five9's unique features
CRM Integration
Request Routing
Voice Mail
Request Assignment
Genesys Cloud's unique features
Collaboration Tools
Two-Way Audio & Video
Customer Service Analytics
Mobile Integration
Features
Total
42
119
66
features in common
42
features in common
LiveAgent's unique features
Real Time Notifications
Productivity Reporting
Multiple User Accounts
Surveys & Feedback
Genesys Cloud's unique features
Computer Telephony Integration
PCI DSS Compliance
Accounting Integration
Video Conferencing
Features
Total
24
43
66
features in common
24
features in common
Dixa's unique features
Widgets
Voice Mail
"What If" Scenarios
Real Time Notifications
Genesys Cloud's unique features
Call Scripting
Performance Management
Contact Management
Self Service Portal
Features
Total
16
27
66
features in common
16
features in common
Kixie's unique features
Customer Accounts
CRM Integration
Task Scheduling
Sales Analytics
Genesys Cloud's unique features
Callback Scheduling
Lead Assignment
Conferencing
Multi-Channel Communication
Categories in common
Features
Total
36
71
66
features in common
36
features in common
CloudTalk's unique features
Predictive Dialer
Skills Assessment
Progressive Dialing
Remote Access
Genesys Cloud's unique features
Data Import
Mobile Integration
SMS Integration
Accounting Integration
Categories in common
Features
Total
36
64
66
features in common
36
features in common
Aircall's unique features
Productivity Reporting
Skills Tracking
Business Analysis
Receiving
Genesys Cloud's unique features
Collaboration Tools
HIPAA Compliance
Self Service Portal
Accounting Integration
Categories in common
Categories in common
Features
Total
31
50
66
features in common
31
features in common
ChaseData's unique features
Caller ID
Social Media Integration
Voice Mail
Predictive Dialer
Genesys Cloud's unique features
Computer Telephony Integration
Status Reporting
Data Import
Lead Assignment
Categories in common
Features
Total
29
54
66
features in common
29
features in common
Convoso's unique features
Learning Management
SSL Security
Progressive Dialing
Lead Distribution
Genesys Cloud's unique features
Campaign Management
SMS Integration
Data Import
PCI DSS Compliance
Categories in common
Features
Total
16
31
66
features in common
16
features in common
Dialpad's unique features
Data Storage Management
Single Sign On
CRM Integration
Office Directory
Genesys Cloud's unique features
Call Monitoring
Mobile Integration
Collaboration Tools
PCI DSS Compliance
Categories in common
Features
Total
32
58
66
features in common
32
features in common
Talkdesk's unique features
Ad hoc Reporting
Support Ticket Tracking
Receiving
Workflow Management
Genesys Cloud's unique features
Campaign Management
Two-Way Audio & Video
Drag & Drop Interface
Lead Assignment
Categories in common
Categories in common
Features
Total
7
37
66
features in common
7
features in common
EngageBay's unique features
Subscription Management
Behavior Tracking
Sales Reporting
WYSIWYG Editor
Genesys Cloud's unique features
Call Disposition
Real Time Reporting
Employee Database
Call Scripting
Features
Total
32
99
66
features in common
32
features in common
User.com's unique features
Receiving
Pipeline Reports
Web Forms
Lead Capture
Genesys Cloud's unique features
Call Transfer
Two-Way Audio & Video
Customer Experience Management
Mobile Integration
Features