3CX vs Intermedia Unite

Microsoft 365

Microsoft Teams

RingEX

8x8 Work

Zoom Phone

Flowroute 

Compare 3CX and Intermedia Unite based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Ringover

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

800.com

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

Nextiva

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry. Work efficiently from anywhere. Video conferencing, live chat, mobile apps and advanced contact center features are all included at a fraction of the cost.

Access Controls/Permissions

Activity Dashboard

Activity/News Feed

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Archiving & Retention

Audio Calls

Audio Capture

Audio/Video Conferencing

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Call Distribution

Autoresponders

Blended Call Center

Calendar Sync

Callback Scheduling

Call Center Management

Call Conferencing

Call Disposition

Caller ID

Caller Profiles

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Tracking

Call Transfer

Chat/Messaging

Chat Transcript

Collaboration Tools

Communication Management

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Customer History

Customizable Branding

Customizable Caller ID

Customizable Reports

Dashboard

Data Import/Export

Drag & Drop

Employee Directory

Fax Management

File Sharing

File Transfer

For Cloud Phone Systems

Inbound Call Center

Interaction Tracking

Live Chat

Manual Dialer

Meeting Management

Mobile Access

Monitoring

Multi-Channel Communication

Multi-Language

Multi-User Collaboration

Offline Form

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Performance Management

Predictive Dialer

Proactive Chat

Progressive Dialer

Progress Tracking

Purchasing & Receiving

Queue Management

Real-Time Analytics

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Updates

Recording

Reporting/Analytics

Reporting & Statistics

Ring Groups

Screen Sharing

Search/Filter

Single Sign On

SIP Trunking

SMS Marketing

SMS Messaging

Social Media Integration

Speech-to-Text Analysis

SSL Security

Support Ticket Management

Surveys & Feedback

Task Management

Most reviewers indicate that 3CX delivers strong value for money, with cost-saving features and a generous free version. Some reviewers feel advanced features are expensive, and they report confusion over changing pricing and licensing.

Value for money

The 3CX integration most frequently cited by reviewers is Gestionale sul Web, an enterprise resource planning product rated 5.0 out of 5 for its integration with 3CX.

Integrations

By industry, 3CX reviewers are most commonly professionals in information technology and services (16%). The most frequent use case for 3CX cited by reviewers is telephony (47% of reviewers).

Web-based

Windows

Android

Linux

iPhone

iPad

3CX SMB

3CX PRO

3CX ENT

Systems and Service Operation Analyst

Users appreciate the integration of various communication tools like voice calls, video conferencing, live chat, and messaging into a single platform.

Business Owner

Unlike other VoIP / SIP based systems, to connect physical phones to 3CX you need to either have one of their phones that acts as an SBC or you need to set up an SBC in a small Linux VM.

Application Specialist

We use it for all internal communication that needs to be done over the phone and it enables us to get in contact with our stores to address issues without any fault.

Architect

The ability to route calls from a central switchboard to individual desktops make this software very useful in our remote working office set up.

Engineer

Usually it starts automatically when you login in Windows. With 3CX you can make external and internal calls, using a VOIP Phone or simply your headphones (with mic of course) attached to your PC.

Tech

Not that much at all. If I had to say something I would say the licencing should maybe have more options for smaller business deployments.

Technician

In the "mini pop-up"  dashboard you can have a look at the other users and their status, make internal calls and forward the external calls.

AG Director Arts and Craft Department

CX is a single interface for customer live chat, call logging, queue management and real-time reporting.

HR and Finance Manager

For instance, our phones go straight to voicemail after hours and on weekends, but we cannot go in and make adjustments for holidays, which can be annoying when phone calls are rolling over to our cell phones on Christmas or something.

HR Manager

I wish there was a text feature beyond texting only people who have the 3cx app.

Manager

There were numerous bugs during the transition to version 20, and the support team offered no real solutions other than completely redoing the configuration.

Director of Business Development

Contacts does not always save changes you make on contacts.

Web developer

I use the self-hosted version with a cheap VPS and pay less than £5 a month including calls on my landline.

Inability to easily choose which number you will call from.

Help Desk Manager

Our calls dont drop, we dont have any issues with the call flow it just works.

Emprendimiento

It is an application for support management that is easy to use for entrepreneurs like me; its free version is enough to boost the launch of my product.

VP of Technology

Transition to 3CX from standard copper lines.

Junior ICT Officer

only real suggestions would be make the Privileged access a bit better.

IT Support Supervisor

I use 3CX via the desktop app, ios app and a voip handset.

The system easily glitches, and if you so much as log in to the wrong account on the 3CX app/browser, it causes the system to go down.

IT Support Technician

It is quite pricy and though it can be compatible with a lot of hardware, there are exceptions, so make sure to double check.

Also, there seems to be some connectivity issues at times.

We host it locally in our environment and it works perfectly.

The latest update - version 20 has removed some features such as granular reports.

Pay per minute rather than a flat monthly fee.

lead

We are in contact with our backup office in other countries.

Very rarily do we find times where the service is unable to achieve its purpose and its ability to scale effortlessly as our organisation grows is why we have used it for years on end and will continue to.

Features that were well-established in previous versions were either reduced or completely removed, leaving users with less than a quarter of the configuration options they were accustomed to.

It's native reporting is quite bare and for more complex reporting it requires a transformation outside of the platform to achieve so.

There was apparently a security issue with their desktop app that caused some type of data vulnerability, which is not really what you want to hear for a business system.

Our IT team could choose to host internally or on cloud or have 3CX host it - we like the flexibility that offered.

Massive time saver for admin and users alike.

We don't have much to compare to, as our previous phone system had not been updated in a couple decades, but the implementation process was completely handled for us which made everything simple and effective.

Administrative Specialist

Any issues we have are quickly resolved with their customer support team.

IT Administrator

You can quickly install new phones and restart the whole system.

I have just started using it but finding it difficult to dial the number as despite adding zero or + before the number, it still says invalid.

The user interface has been redesigned which is not as polished as the previous version.

Medical Coder

There was some confusion with voicemail setup and I found the help menu to be lacking, but once I got the hang of it I really enjoy the ease and simplicity of this product.

CEO and IT Consulting

CX is a feature full VoIP PBX for small, medium, and enterprise businesses.

Site Manager

Can monitor messages via emailed transcripts from multiple phones.

Systems Engineer

We seem to have lots of issues with it with just making/receiving calls and that’s a simple, important thing for phone software.

IT Support Officer

Not many cons, sometimes when connected to mobile data instead of work wifi the connection is unstable.

Having some of the additional features like the phone call recording has been a game changer.

Its been good, it gets the job done in an easily administrative way.

Graphic Designer

CX enhances business instant messaging, chat, file sharing and call monitoring in one single integrated repository.

You can set your status from available to e.g. away or DND just with a click.

Moved from a hosted VoIP provider to 3CX and loved the freedom of not having to pay per user.

Customer Service

It also makes it easy to get away from your desk, if needed, and not have to miss calls.

3CX vs Intermedia Unite Comparison (2026)

3CX

Intermedia Unite

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives