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Aircall vs Avaya Experience Platform Comparison (2026)

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Aircall logo

Aircall

Avaya Experience Platform logo

Avaya Experience Platform

Overview

Aircall is a customer communications platform unifying channels like phone, WhatsApp, and text. Its cloud-based system includes AI Voice Agents for inbound calls, real-time conversation intelligence, and integration with tools like Salesforce, HubSpot, and Zendesk. Businesses can track performance metrics with detailed analytics and manage all interactions through an intuitive interface.

Avaya offers a range of tools to manage multichannel interactions, optimize agent workflows, facilitate collaboration and track performance

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

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