Aircall Pricing, Features, Reviews & Comparison of Alternatives

Aircall

Phone system for support and sales teams

4.22/5 (155 reviews)

Aircall overview

What is Aircall?

Aircall is the cloud-based phone system of choice for modern brands. By seamlessly integrating with the most popular CRM and Helpdesk tools, we help sales and support teams communicate clearly and efficiently. Admins can instantly add numbers from 100+ countries, scale their teams according to seasonality, and gain deep insights through real time analytics. Accessible by desktop and mobile app, Aircall is trusted by over 3000 companies worldwide. Start a risk-free trial to see Aircall in action.

Place and take calls anywhere, instantly obtain phone numbers in over 100+ countries, and handle calls on the go with Aircall's desktop and mobile apps. Automatically and efficiently route calls according to IVR selection, agent skills, time zone, and more, including an intuitive dashboard. Track performance and receive advanced analytics on agent and team productivity. Monitor the team’s activity in real-time on the live feed and cross-reference data with an existing CRM and Helpdesk for a richer understanding of processes.
aircall.io

Pricing

Starting from
$30/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, French, German, Portuguese, Spanish
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Aircall reviews

Value for money
Features
Ease of use
Customer support
  4.0
  3.9
  4.4
  4.3
Nicholas Smerker

Aircall for Student Media Creator Support

Used daily for 6-12 months
Reviewed 2017-04-10
Review Source: GetApp

We have been using Aircall as a replacement for a traditional phone-based hotline system that served to connect students (and faculty/staff) with our team of media production experts who offer just-in-time support for video and audio projects. Aircall integrates perfectly with a Slack - Talkus - Aircall workflow that allows for using our team Slack channel to funnel both calls and chat requests through a #support channel. This enables the entire staff to be more responsive to support requests. Aircall itself also offers features that we had not previously been able to leverage like cascading ringing, customized hours generally and for specific users, easy transferring of callers and more.

Pros
Aircall is easy to set up, dead simple to use but hides a host of powerful features beneath its slick façade.

Cons
The mobile app is a bit rough around the edges, but that's minor compared to the above.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Aircall has great features!

Used daily for less than 6 months
Reviewed 2019-06-08
Review Source: Capterra

Pros
We implemented Aircall because we needed to record inquiry based calls to help improve our business and services. Aircall provides you with toll free numbers, a virtual call center, and call routing, which helped us get started.

Cons
The pricing is a bit steep, provided the fact that you have to pay per user, and each member of our team needs access.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jeffrey Harrington

Great Product - Horrible Customer Service

Used daily for less than 6 months
Reviewed 2020-06-11
Review Source: Capterra

Cost is based on number of users. After an employee left our employment I reached out to my service representative to have then remove him from our account. She informed that I would have to delete the user myself. Her instructions were vague and misleading and therefore I did not remove the user on the correct screen. Therefore I was charged with another month for a user that was no longer with our organization. I tried to dispute the charge but despite having documentation showing we only had 3 users for that month, I was still charged.

Pros
Easy to use. Great features like Activity log and stats

Cons
Customer Service is not very helpful with technical issues. On more than one occasion I had the impression they were not very familiar with their product. Working as a tech support person myself, I know the importance of knowing your product and being able to guide customers through the process of using EVERY feature

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Ian Poole

Not Terrible, but Not Gamechanging

Used daily for 6-12 months
Reviewed 2019-10-23
Review Source: Capterra

My overall experience with Aircall is neutral. I wouldn't recommend it, but I wouldn't steer someone else away from using it. It has good qualities and bad qualities, like most tools...but the good definitely don't outweigh the bad. While it is very easy to use and has some helpful features and automations, it doesn't always work. When it does, it's great. But I have encountered too many functional problems to recommend this tool with confidence. However, I have used worse before, so I wouldn't discourage someone from trying it out. It's not overly expensive, therefor the value isn't terrible, which is why I wouldn't discourage people from trying it out. I've yet to use a better internet based phone service, but they have all had serious flaws, including Aircall. However, for the times it has worked well, it's fantastic, so that does count for something in my book.

Pros
What I've liked most about Aircall is it's level of integration with our CRM (HubSpot) and it's ability to be used across multiple devices with easy access. I use Aircall on my work computer, personal computer, and smartphone. The controls are quite easy, it's very user friendly, and it does record data (call logs, recordings, etc) consistently across all of my different devices. It's also integrated very well with my company's CRM, HubSpot. The calls translate well to our contact or company page associated with the number, it will automatically creat a new contact in HubSpot when dialing a new number, and it stores recordings and what happened on the call quite accurately in our CRM. It's been a nice tool, on this front.

Cons
What I've like least about Aircall is the reliability. It has not been an overly reliable phone system. It freezes often, has audio connectivity problems, and usually, if it freezes, just closing and reopening the application the application isn't enough to get it working again. Both myself and my coworkers have had to completely restart our computers to get Aircall to work again after encountering a glitch. Not only does this interrupt productivity, but it can also be challenging because we are evaluated, often, on the number of dials we make. Aircall's inconsistency can create problems regarding our ability to hit our number of dials goal. It is not a very reliable, consistent tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Ekaterina Valeeva

Easy, intuitive and good looking

Used daily for less than 6 months
Reviewed 2020-03-03
Review Source: Capterra

Aircall quickly became a part of my everyday routine, easy and helpful, I like it.

Pros
I started with Aircall not long time ago. For me, as a user, integration was really fast, I spent maybe 5-10 minutes to figure out the settings and what to do here. I appreciate several phone numbers, it's very helpful when you have customers in different countries. Easy, I think a baby could use it without questions. Also an app for iOS is good.

Cons
For my laptop, normally I use a sleeping mode, and sometimes I recognise that I need to close the app and open it again to start a call. By default, there is 00 sec for an incoming call to switch to unavailable mode. At first, I did not understand why incoming calls were abandoned, later I found this setting and changed it. So just a bit of advice to check all settings from the start.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Aircall pricing

Starting from
$30/month
Pricing options
Free trial
Subscription
View Pricing Plans

Essentials: $30/user/month (billed annually) or $40/user/month (billed monthly). Professional call center features, unlimited inbound calls (toll-free excluded), integrations and API, smart queuing, phone support.

Professional: $50/user/month (billed annually) or $70/user/month (billed monthly). All Essentials features, plus Salesforce integration, PowerDialer, advanced analytics and reporting, live call monitoring, unlimited concurrent calls, dedicated account manager and premium support.

1 number included in each plan. Add extra numbers on any plan for $6/month.

Aircall features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Conferencing
Contact Management
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Voice Mail

Chat (128 other apps)
Communication Management (99 other apps)
Customizable Branding (81 other apps)
Video Conferencing (100 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

GetApp Analysis

When customers call businesses, they’d rather speak with someone down the road than across this globe. This need for closeness can trip up businesses with national numbers, however Aircall has developed a solution that enables SMBs to be closer to their customers, regardless of their physical location. The phone support software helps small businesses improve the relationships they have with customers by using local phone numbers in 30 countries.

Beyond providing small businesses with local phone numbers around the globe, Aircall also offers advanced phone support solutions, such as call cascading for teams, shared call inboxes and follow up lists, queuing, analytics, and shared contacts. Aircall’s business users can make and receive telephone calls on their computers or smartphones using the company’s mobile app. Small businesses ultimately sound more professional when they use Aircall’s phone support software.


What is Aircall?

Aircall provides simplified, professional phone support for businesses of all sizes. The company’s software is designed for startups and customer support teams with between five and 50 people. Most Aircall users work within the technology space, with international and remote operations teams becoming frequent users of the software.

A major piece of Aircall is a desktop app that professionals can use to make and receive telephone calls on their own PCs. The software saves its users time on follow up calls, and integrates with most existing CRM solutions. Businesses that use Aircall can immediately become “local” in multiple countries, all at one time.


Who is Aircall For?

  • Experience level: All levels
  • Industry: All industries
  • Business size: Small businesses, mid-size businesses, startups
  • Departments/roles: All departments
  • Budget/point: Starting at $29 per month, for up to three users
  • Example customers: Admitis, PipeTop, Cybèle, Mis Clicks

Main Features

Call Cascading

Using call cascading, Aircall distributes calls across entire teams or groups. The software either does this in sequence or all at the same time, depending on the settings that the business has chosen. Users have the option to change the cascading order, with a single click, at any time.

Call cascading is one of the ways that you can optimize the time you spend on the phone and connect with callers who might not otherwise leave a voice message. Assign a phone number to multiple people in your company and then define a “priority order.” If the first person who receives the call doesn’t pick up the phone, the call will automatically be routed to the second person in line, and so on. This ensures that prospects always reach someone on the phone, even if their primary sales contacts are outside the office or on another call.

Shared Call Inboxes

Aircall encourages its users to work as teams, with shared call inboxes that offer a complete view of any calls that require a follow up from the business. Users can archive a call when it’s been returned, which lets everyone in the group know that a follow up has been made.

When you log on to your Aircall dashboard and view your shared call inbox, you’ll see a list of all the calls your team has received from potential customers, along with information about whether a follow up is required. You can return calls through Aircall’s desktop or mobile app, and then mark calls as returned once your follow ups are complete. This lets your colleagues know that no more work is required.

Shared Contacts

Great sales teams know that collaboration is imperative to business success. Aircall facilitates this collaboration with shared contacts. Users can share the contacts they create within Aircall with their departments or teams. This ensures that everyone knows who is calling each time the phone rings.

Although you’ll want to share most of your contacts, Aircall also offers a feature that allows you to keep some of your contacts private. This may be beneficial if you have VIP clients or customers whose information you’d rather not share with certain people inside your company.

Local Numbers

Aircall offers its users instant local phone numbers in 30 countries. Rather than calling a national toll free number, customers can dial local telephone numbers when they contact a business that uses Aircall. As a result, customers feel like they’re working with neighborhood businesses, even if the organizations they’re speaking to are actually located across the globe.

Review Aircall’s country coverage, and then chose which local or toll-free numbers you’d like to select. You can port existing phone numbers to Aircall, and route your new numbers to the same location. All incoming calls can be answered from your desktop or connected mobile device.


Integrations

Aircall offers web hooks and Slack integrations. Future integrations with Zapier and Zendesk are planned, as well.


Pricing

Aircall will soon be adjusting its pricing to reflect upgraded features and tools for SMBs. The phone support solution will start at $29 per month, for up to three users. Additional users cost $9 per user, per month. The company also offers a premium plan for $99 per month and an Enterprise plan for $399 per month.


Bottom Line

  • Phone support built for small and mid-size businesses
  • Frequently used by startups and customer support teams
  • Top features include call cascading, local numbers, and shared inboxes
  • Collaboration tools were designed with simplicity in mind
  • Decreases the time your team spends following up on missed calls

Videos and tutorials

Additional information for Aircall

Key features of Aircall

  • Advanced Analytics and Reporting
  • Analytics
  • CRM Integrations
  • Call Cascading
  • Call Conferencing
  • Call From Any Number
  • Call reporting
  • Call transfer
  • Click to dial
  • Custom music and messages
  • Desktop notifications
  • Forward to Mobile
  • Helpdesk Integrations
  • IVR (Vocal server)
  • Instant Numbers
  • Live activity feed
  • Local phone numbers in 30+ countries
  • Mac, Windows and Web App for each user
  • Manage multiple numbers and users in one place
  • Opening Hours
  • Pause Resume Recording
  • Power Dialer
  • Queuing
  • Real time modifications
  • Shared contacts
  • Smart Queuing
  • Unlimited Inbound Calls
  • Unlimited concurrent calls
  • Voicemail by email
  • Working hours per user
View All Features

Benefits

Set up Aircall's call center software for your support and sales team in minutes.
Instantly get the numbers you need, in any country, and make sure all calls are correctly attended to.

No hardware required: just let your team members download the Aircall app to start making and receiving calls instantly!

Have your team work faster on calls with a shared call activity feed they can comment and collaborate on.

Your customer information in one place. Connect all caller history and records to your CRM, help desk or collaboration software.

Aircall’s advanced analytics and data visualization make it easy to present your team’s results and make realtime decisions