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Phone system for support and sales teams
Aircall Pricing, Features, Reviews and Alternatives
Aircall product overview
What is Aircall?
Aircall is the cloud-based phone system of choice for modern brands. By seamlessly integrating with the most popular CRM and Helpdesk tools, we help sales and support teams communicate clearly and efficiently. Admins can instantly add numbers from 100+ countries, scale their teams according to seasonality, and gain deep insights through real-time analytics. Accessible by desktop and mobile app, Aircall is trusted by over 9,000+ companies worldwide. Start a risk-free trial to see Aircall in action.
Key benefits of using Aircall
Instantly get the numbers you need, in any country, and make sure all calls are correctly attended to.
Typical customers
Platforms supported
Support options
Training options
Aircall pricing information
Value for money
4.1
/5
296
Starting from
30
/user
Per month
Pricing options
Value for money contenders
Aircall features
Functionality
4.1
/5
296
Total features
98
12 categories
Most valued features by users
Functionality contenders
Aircall users reviews
Overall Rating
4.3
/5
296
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.52/10
172
77
28
3
16
JB
Jonathon B.
HA
Hristo A.
SH
Sheila H.
RP
Ria P.
Jeff G.
PB
Prado B.
Overall rating contenders
Shane M.
Co-Founder & CEO
Restaurants, 11-50 employees
Review source
Transcript
Shane: I'm Shane, I'm the CEO and I'd rate your call a 2 out of 5 and for more reviews like this click...
Monica K.
Co-founder
Food & Beverages, 51-200 employees
Review source
Transcript
Speaker 1: Hi, I'm Monica. I'm a co-founder, and I give AirCall a four out of five. So for more reviews...
Jisselle B.
Verified reviewer
Consumer Services, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
I've used this for over four years and introduced it at companies I've worked and consulted with. It's easy to use, low price, and the features are top-notch.
AirCall is very user-friendly and easy to deploy. The dashboard is very streamlined, and it's easy to set up additional features like IVR. The Call Monitoring feature is critical. It is really helpful with Sales, Retention, and Account Management. Helps me to hear exactly what's happening on the call, so that I can train my team members, and help them hone specific pitches.
I have no complaints, it's the best VOIP service I've used.
Hi Jisselle, thank you so much for your lovely review. We are so happy to hear that you're having a great experience with Aircall. If there's ever anything you need help with, please don't hesitate to ask us. Cheers! - Max from Aircall
Eden S.
Education Management, 1-10 employees
Used daily for less than 6 months
Review source
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Our whole team attended the demo for the software and it was great, we had the chance to ask any questions throughout and it was all made really simple.
Great visibility throughout the application, so easy to navigate. The ease of transferring calls with the 'talk first' and overall just the intelligence behind it being made for any level of experience. I feel confident if I had a junior intern put onto the phones, I would barely have to cover anything within the app, it's all there.
Sometimes it doesn't remember my log-in details so prompts me to sign in again when it's been inactive for a certain period but it's easy enough to get straight back in.
Hi Eden, We really appreciate you for leaving such a thoughtful review! The ease of training new reps is definitely a benefit we hear from our customers regularly, so it's great to hear this has also been your experience. Regarding logging in, we are in the process of revamping this feature, so hopefully you won't experience issues with remembering your credentials for too much longer. Have a great day! Cheers, Max from Aircall
Garret T.
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 6 months
Review source
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Overall, I would say that I have WASTED several thousand dollars on a solution that seemed like it had everything we needed and just FAILED to deliver.
The product was easy to deploy. It checks the box on the features you want/need, but it DOES NOT deliver on any of them. System is down every week. All outbound calls are marked as SPAM. The support team is less than helpful. The call quality is HORRIBLE and has static across all staff members who use the system.
The call quality is horrible for both outbound and inbound calls. The phone numbers are all marked as SPAM and their support team provides articles on how we have to fix it rather than resolving it themselves. The service is SUPER expensive compared to Ring Central or other platforms that have better reliability
Hi Garret, Thank you for sharing your feedback with us. We are sorry that you've had a bad experience with us so far. I see that you've been in contact with our team, so hopefully we can find a way to resolve your concerns. Concerning the SPAM issue you've been having, this is an issue across all VoIP solutions for one major reason: the carriers in charge of issuing phone numbers resell numbers...
Mario Martín M.
Banking, 1,001-5,000 employees
Used daily for 2+ years
Review source
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We can now see how many incoming calls we are receiving, which helps us estimate how many resources need to be allocated to a given workflow at any given time thanks to Aircall. We were also able to see what the crew was doing at all times so that we could keep track of everything.
Aircall helps us to streamline our call center operations, reduce the amount of time we spend on administrative tasks, and increase our overall managerial capacity. Easy to navigate thanks to everything being clearly labeled. As a large team's Planning Manager, it's important to me to know how to maximize the efficiency of our team members' phone calls, and I appreciate learning how to do so with the...
There isn't much to say, as Aircall is accurate and the user must have sufficient training to use the system effectively, other than that I find it difficult to set up all the tools on the monitoring page which I understand, but I don't need that because I have to monitor many teams at the same time.
Hi Mario, Thank you for taking the time to leave us a detailed review. We appreciate your feedback and are delighted to hear how the tool is helping to facilitate your role as the Planning Manager. If you have any questions regarding the monitoring page, please don't hesitate to contact your dedicated Customer Success Manager or our Customer Care Team via https://support.aircall.io/. Best, Leslie from Aircall
Selim D.
Verified reviewer
Hospital & Health Care, 11-50 employees
Review source
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I have used the free trial, worked amazingly. Integrates with Pipedrive as well. The only problem was the price. It was more than our budget
It's got everything you need for a smooth sales process. From the interface, to call recording, ease of use, transferring calls. Just perfect.
Software seems to be flawless, however, for a smaller sales operation like ours, the price was very high.
Hi Selim, thank you so much for leaving this kind review! We are thrilled to hear that you had a nice trial experience. We hope that one day we'll get to work with you on a more permanent basis. Cheers! - Max
Aircall FAQs and common questions
Q. What type of pricing plans does Aircall offer?
Aircall has the following pricing plans:
Starting from: $30.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Aircall?
Aircall has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Aircall support?
Aircall supports the following languages:
English, French, German, Italian, Norwegian (Bokmal), Spanish
Q. Does Aircall support mobile devices?
Aircall supports the following devices:
Android, iPhone
Q. Does Aircall offer an API?
Yes, Aircall has an API available for use.
Q. What other apps does Aircall integrate with?
Aircall integrates with the following applications:
Salesforce Service Cloud, Tray.io, Avoma, amoCRM, Make, MaestroQA, Zoho CRM, HappyFox Help Desk, Textline, Klaus, Re:amaze, Zapier, Enthu, Zoho Flow, Segment, Rippling, Onpipeline, TalentLyft, Pipedrive, Outreach, QuickMail.io, Gong.io, Microsoft Teams, SalesLoft, FLG, Richpanel, Freshdesk, Nicereply, HappyFox BI, Help Scout, Simplifier , Sakari, Zoho Desk, LeadsBridge, SnapCall, Heymarket, Salesmsg, Salesforce Sales Cloud, SugarCRM, TeamGram, Slack, Chorus, Modjo, Typeform, noCRM.io, Front, Daton, Fire Tiger, Zendesk Sell, Recruitly, Wingman, Gorgias, Plecto, ExecVision, Refract, monday.com, EvaluAgent, Toucan, Kustomer, Copper, HubSpot Sales Hub, HubSpot CRM, Bullhorn Time & Expense, Intercom, BigCommerce, Operations Hub, JobAdder, Shopify, Zendesk
Q. What level of support does Aircall offer?
Aircall offers the following support options:
FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support
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