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Aircall Pricing, Features, Reviews and Alternatives

Aircall product overview

Price starts from

30

/user

Per month

What is Aircall?

Aircall is the cloud-based phone system of choice for modern brands. By seamlessly integrating with the most popular CRM and Helpdesk tools, we help sales and support teams communicate clearly and efficiently. Admins can instantly add numbers from 100+ countries, scale their teams according to seasonality, and gain deep insights through real-time analytics. Accessible by desktop and mobile app, Aircall is trusted by over 9,000+ companies worldwide. Start a risk-free trial to see Aircall in action.

Key benefits of using Aircall

  • Set up Aircall's call center software for your support and sales team in minutes.
    Instantly get the numbers you need, in any country, and make sure all calls are correctly attended to.

  • No hardware required: just let your team members download the Aircall app to start making and receiving calls instantly!

  • Have your team work faster on calls with a shared call activity feed they can comment and collaborate on.

  • Your customer information in one place. Connect all caller history and records to your CRM, help desk or collaboration software.

  • Aircall’s advanced analytics and data visualization make it easy to present your team’s results and make realtime decisions
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    24/7 (Live rep)
    Knowledge Base
    Chat
    Email/Help Desk
    Phone Support

    Training options

    Live Online
    Videos
    In Person
    Documentation

    Aircall pricing information

    Value for money

    4.1

    /5

    296

    Starting from

    30

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Aircall features

    Functionality

    4.1

    /5

    296

    Total features

    98

    12 categories

    Most valued features by users

    Reporting/Analytics
    Third Party Integrations
    API
    Alerts/Notifications
    Reporting & Statistics
    Activity Dashboard
    Contact Management
    Mobile Access

    Functionality contenders

    Aircall users reviews

    Overall Rating

    4.3

    /5

    296

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.52/10
    Rating distribution

    5

    4

    3

    2

    1

    172

    77

    28

    3

    16

    Pros
    The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.

    JB

    Jonathon B.

    It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service.

    HA

    Hristo A.

    Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times.

    SH

    Sheila H.

    Cons
    This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.

    RP

    Ria P.

    Everyone on our staff hated every moment of AirCall. They begged to switch from day one and then everything started going progressively worse.
    AvatarImg

    Jeff G.

    Sometimes , I loose the connection my user appears in grey colour and I don't receive incoming calls.

    PB

    Prado B.

    Overall rating contenders

    Overall Rating

    Issues with reporting

    Reviewed 9 months ago

    Transcript

    Shane: I'm Shane, I'm the CEO and I'd rate your call a 2 out of 5 and for more reviews like this click...

    AvatarImg
    AvatarImg

    Monica K.

    Co-founder

    Food & Beverages, 51-200 employees

    Review source

    Overall Rating

    Aircall for Small Businesses

    Reviewed 6 months ago

    Transcript

    Speaker 1: Hi, I'm Monica. I'm a co-founder, and I give AirCall a four out of five. So for more reviews...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    I love AirCall, been using it for over four years now!

    Reviewed a month ago

    I've used this for over four years and introduced it at companies I've worked and consulted with. It's easy to use, low price, and the features are top-notch.

    Pros

    AirCall is very user-friendly and easy to deploy. The dashboard is very streamlined, and it's easy to set up additional features like IVR. The Call Monitoring feature is critical. It is really helpful with Sales, Retention, and Account Management. Helps me to hear exactly what's happening on the call, so that I can train my team members, and help them hone specific pitches.

    Cons

    I have no complaints, it's the best VOIP service I've used.

    Vendor response

    Hi Jisselle, thank you so much for your lovely review. We are so happy to hear that you're having a great experience with Aircall. If there's ever anything you need help with, please don't hesitate to ask us. Cheers! - Max from Aircall

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Accuracy meets efficiency!

    Reviewed 8 months ago

    Our whole team attended the demo for the software and it was great, we had the chance to ask any questions throughout and it was all made really simple.

    Pros

    Great visibility throughout the application, so easy to navigate. The ease of transferring calls with the 'talk first' and overall just the intelligence behind it being made for any level of experience. I feel confident if I had a junior intern put onto the phones, I would barely have to cover anything within the app, it's all there.

    Cons

    Sometimes it doesn't remember my log-in details so prompts me to sign in again when it's been inactive for a certain period but it's easy enough to get straight back in.

    Vendor response

    Hi Eden, We really appreciate you for leaving such a thoughtful review! The ease of training new reps is definitely a benefit we hear from our customers regularly, so it's great to hear this has also been your experience. Regarding logging in, we are in the process of revamping this feature, so hopefully you won't experience issues with remembering your credentials for too much longer. Have a great day! Cheers, Max from Aircall

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Expensive, Unreliable, Bad Customer Support - Avoid at all costs

    Reviewed 17 days ago

    Overall, I would say that I have WASTED several thousand dollars on a solution that seemed like it had everything we needed and just FAILED to deliver.

    Pros

    The product was easy to deploy. It checks the box on the features you want/need, but it DOES NOT deliver on any of them. System is down every week. All outbound calls are marked as SPAM. The support team is less than helpful. The call quality is HORRIBLE and has static across all staff members who use the system.

    Cons

    The call quality is horrible for both outbound and inbound calls. The phone numbers are all marked as SPAM and their support team provides articles on how we have to fix it rather than resolving it themselves. The service is SUPER expensive compared to Ring Central or other platforms that have better reliability

    Vendor response

    Hi Garret, Thank you for sharing your feedback with us. We are sorry that you've had a bad experience with us so far. I see that you've been in contact with our team, so hopefully we can find a way to resolve your concerns. Concerning the SPAM issue you've been having, this is an issue across all VoIP solutions for one major reason: the carriers in charge of issuing phone numbers resell numbers...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Improve the efficiency of the call center's day-to-day operations.

    Reviewed 3 months ago

    We can now see how many incoming calls we are receiving, which helps us estimate how many resources need to be allocated to a given workflow at any given time thanks to Aircall. We were also able to see what the crew was doing at all times so that we could keep track of everything.

    Pros

    Aircall helps us to streamline our call center operations, reduce the amount of time we spend on administrative tasks, and increase our overall managerial capacity. Easy to navigate thanks to everything being clearly labeled. As a large team's Planning Manager, it's important to me to know how to maximize the efficiency of our team members' phone calls, and I appreciate learning how to do so with the...

    Cons

    There isn't much to say, as Aircall is accurate and the user must have sufficient training to use the system effectively, other than that I find it difficult to set up all the tools on the monitoring page which I understand, but I don't need that because I have to monitor many teams at the same time.

    Vendor response

    Hi Mario, Thank you for taking the time to leave us a detailed review. We appreciate your feedback and are delighted to hear how the tool is helping to facilitate your role as the Planning Manager. If you have any questions regarding the monitoring page, please don't hesitate to contact your dedicated Customer Success Manager or our Customer Care Team via https://support.aircall.io/. Best, Leslie from Aircall

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    One of the best

    Reviewed 8 months ago

    I have used the free trial, worked amazingly. Integrates with Pipedrive as well. The only problem was the price. It was more than our budget

    Pros

    It's got everything you need for a smooth sales process. From the interface, to call recording, ease of use, transferring calls. Just perfect.

    Cons

    Software seems to be flawless, however, for a smaller sales operation like ours, the price was very high.

    Vendor response

    Hi Selim, thank you so much for leaving this kind review! We are thrilled to hear that you had a nice trial experience. We hope that one day we'll get to work with you on a more permanent basis. Cheers! - Max

    Aircall FAQs and common questions

    Q. What type of pricing plans does Aircall offer?

    Aircall has the following pricing plans:
    Starting from: $30.00/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of Aircall?

    Aircall has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does Aircall support?

    Aircall supports the following languages:
    English, French, German, Italian, Norwegian (Bokmal), Spanish


    Q. Does Aircall support mobile devices?

    Aircall supports the following devices:
    Android, iPhone


    Q. Does Aircall offer an API?

    Yes, Aircall has an API available for use.


    Q. What other apps does Aircall integrate with?

    Aircall integrates with the following applications:
    Salesforce Service Cloud, Tray.io, Avoma, amoCRM, Make, MaestroQA, Zoho CRM, HappyFox Help Desk, Textline, Klaus, Re:amaze, Zapier, Enthu, Zoho Flow, Segment, Rippling, Onpipeline, TalentLyft, Pipedrive, Outreach, QuickMail.io, Gong.io, Microsoft Teams, SalesLoft, FLG, Richpanel, Freshdesk, Nicereply, HappyFox BI, Help Scout, Simplifier , Sakari, Zoho Desk, LeadsBridge, SnapCall, Heymarket, Salesmsg, Salesforce Sales Cloud, SugarCRM, TeamGram, Slack, Chorus, Modjo, Typeform, noCRM.io, Front, Daton, Fire Tiger, Zendesk Sell, Recruitly, Wingman, Gorgias, Plecto, ExecVision, Refract, monday.com, EvaluAgent, Toucan, Kustomer, Copper, HubSpot Sales Hub, HubSpot CRM, Bullhorn Time & Expense, Intercom, BigCommerce, Operations Hub, JobAdder, Shopify, Zendesk


    Q. What level of support does Aircall offer?

    Aircall offers the following support options:
    FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support

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