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Aircall

Phone system for support and sales teams

Last updated: November 2024

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Aircall - 2024 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is Aircall?

Aircall is the cloud-based phone system of choice for modern brands. By seamlessly integrating with the most popular CRM and Helpdesk tools, we help sales and support teams communicate clearly and efficiently. Admins can instantly add numbers from 100+ countries, scale their teams according to seasonality, and gain deep insights through real-time analytics. Accessible by desktop and mobile app, Aircall is trusted by over 15,000+ companies worldwide. Start a risk-free trial to see Aircall in action.

Place and take calls anywhere, instantly obtain phone numbers in over 100+ countries, and handle calls on the go with Aircall's desktop and mobile apps. Automatically and efficiently route calls according to IVR selection, agent skills, time zone, and more, including an intuitive dashboard. Track performance and receive advanced analytics on agent and team productivity. Monitor the team’s activity in real-time on the live feed and cross-reference data with an existing CRM and Helpdesk for a richer understanding of processes.

Benefits of using Aircall

Set up Aircall's call center software for your support and sales team in minutes.
Instantly get the numbers you need, in any country, and make sure all calls are correctly attended to.

No hardware required: just let your team members download the Aircall app to start making and receiving calls instantly!

Have your team work faster on calls with a shared call activity feed they can comment and collaborate on.

Your customer information in one place. Connect all caller history and records to your CRM, help desk or collaboration software.

Aircall’s advanced analytics and data visualization make it easy to present your team’s results and make realtime decisions

Starting from

Per month

start trial

view pricing plans

book a demo

Aircall's key features

Most critical features, based on insights from Aircall users:

Call Recording

4.5

(75)

Call Monitoring

4.5

(46)

Computer Telephony Integration

4.4

(37)

VoIP Connection

4.4

(31)

Recording

4.7

(16)

Remote Access/Control

4.7

(18)

Features

4.1

428

Ease of use

4.5

428

All Aircall features

Task Management

4.4

(8)

Softphone

4.7

(3)

Call Tracking

3.2

(5)

Data Import/Export

4.5

(2)

Third-Party Integrations

4.0

(1)

Employee Activity Monitoring

5.0

(5)

Time Zone Tracking

5.0

(4)

File Transfer

4.5

(2)

Call Disposition

3.0

(2)

Integrations Management

3.0

(1)

Virtual Call Center

5.0

(2)

Monitoring

4.0

(1)

PBX

4.5

(2)

Phone Key Input

5.0

(1)

Real-Time Monitoring

5.0

(3)

Purchasing & Receiving

3.0

(1)

Prioritization

4.0

(1)

Call Logging

4.5

(40)

Real-Time Analytics

4.2

(6)

Customer History

3.6

(5)

Communication Management

5.0

(3)

Activity Dashboard

5.0

(3)

Progressive Dialer

4.3

(6)

Manual Dialer

4.3

(6)

Call Routing

4.0

(47)

On-Demand Recording

4.6

(8)

Customizable Reports

5.0

(3)

Queue Management

4.3

(25)

For Nonprofits

5.0

(2)

Reporting & Statistics

4.7

(3)

Access Controls/Permissions

5.0

(2)

Alerts/Notifications

4.0

(6)

Call Tagging

4.7

(6)

Call Center Management

4.3

(66)

Activity Tracking

4.5

(12)

Call Transfer

3.8

(9)

Auto-Dialer

3.9

(8)

Real-Time Reporting

4.2

(4)

Reporting/Analytics

4.2

(29)

Automatic Call Distribution

4.1

(31)

Caller ID

4.3

(11)

IVR

4.8

(12)

Voice Mail

4.3

(11)

Contact Management

4.4

(11)

Call Scheduling

4.0

(2)

Callback Scheduling

3.5

(2)

Real-Time Updates

3.8

(6)

Call Tracking Metrics

5.0

(1)

Automated Routing

3.6

(5)

Live Chat

4.0

(31)

Mobile Access

4.2

(9)

Video Conferencing

4.4

(10)

Call Conferencing

4.8

(4)

Real-Time Notifications

4.4

(17)

Online Voice Transmission

3.0

(5)

Archiving & Retention

3.6

(5)

Predictive Dialer

4.5

(6)

Call Scripting

4.2

(10)

Real-Time Data

4.5

(2)

VoIP

(0)

Tagging

(0)

Text to Speech

(0)

Voicemail Transcription

(0)

SMS Messaging

(0)

Voice Customization

(0)

SIP Trunking

(0)

Unified Communications

4.0

(1)

API

3.5

(2)

Assignment Management

(0)

Automated Attendant

5.0

(1)

Automatic Outbound Dialer

(0)

Blended Call Center

(0)

Call List Management

2.0

(1)

Call Queues

5.0

(1)

Call Reporting

3.0

(1)

Call Screening

(0)

Collaboration Tools

4.4

(9)

Commenting/Notes

(0)

Conferencing

(0)

Contact Database

(0)

CRM

2.0

(2)

Donor Management

(0)

Fundraising Management

(0)

Inbound Call Center

(0)

Interaction Tracking

5.0

(2)

Multiple User Accounts

5.0

(1)

Outbound Call Center

(0)

Power Dialer

(0)

Preview Dialer

(0)

Aircall alternatives

Aircall

4.3

(428)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.1

Value for Money

4.0

Customer Support

4.1

Convoso

4.5

(314)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.4

Customer Support

4.5

3CX

4.4

(427)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.4

Features

4.4

Value for Money

4.3

Customer Support

4.1

Zoho Desk

4.5

(2.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

Aircall pricing

Pricing options

Free plan

Subscription

Free trial

Pricing range

start trial

view pricing plans

Value for money

4.0

428

Starting from

Per month

Flat Rate

Aircall support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

FAQs/Forum

24/7 (Live rep)

Knowledge Base

Chat

Email/Help Desk

Phone Support

Training options

Live Online

Videos

In Person

Documentation

Aircall reviews

Overall rating

4.3

428

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.46/10

Rating distribution

238

121

Pros

The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.

Jonathon B.

managing director

It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service.

Hristo A.

Business Consultant

Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times.

Sheila H.

Wholesale Account Manager

Cons

This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.

Ria P.

CX Rep

Everyone on our staff hated every moment of AirCall. They begged to switch from day one and then everything started going progressively worse.

Jeff G.

Owner

Sometimes , I loose the connection my user appears in grey colour and I don't receive incoming calls.

Prado B.

Junior Customer Care Specialist

Read all reviews

Aircall FAQs

Q. What type of pricing plans does Aircall offer?

Aircall has the following pricing plans:
Starting from: $40.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

Q. Who are the typical users of Aircall?

Aircall has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Aircall support?

Aircall supports the following languages:
Italian, Norwegian (Bokmal), Spanish, French, English, German

Q. Does Aircall support mobile devices?

Aircall supports the following devices:
Android, iPhone

Q. Does Aircall offer an API?

Yes, Aircall has an API available for use.

Q. What other apps does Aircall integrate with?

Aircall integrates with the following applications:
Salesforce Service Cloud, Tray.io, Avoma, Kommo, lemlist, eDesk, Make, MaestroQA, Zoho CRM, HappyFox Help Desk, Textline, Bullhorn ATS & CRM, BigID.me, Missive, Zendesk QA, ActiveCampaign, Fireflies, Reecall, Re:amaze, Zapier, Enthu, Zoho Flow, Segment, Rippling, Onpipeline, Playvox, TalentLyft, Pipedrive, Outreach, Freshsales, QuickMail, Gong.io, Microsoft Teams, Geckoboard, SalesLoft, FLG, Richpanel, Appy Pie, Freshdesk, Nicereply, HappyFox BI, Help Scout, Simplifier , Sakari, Zoho Desk, LeadsBridge, SnapCall, Heymarket, Leadcamp, Salesmsg, Salesforce Sales Cloud, tool4staffing, SugarCRM, Mindtickle, TeamGram, Crisp, Slack, Chorus, Modjo, Typeform, noCRM.io, Front, Daton, Planhat, Fire Tiger, Zendesk Sell, Recruitly, Clari Copilot, Gorgias, Plecto, ExecVision, Refract, monday.com, Jiminny, EvaluAgent, Toucan, Kustomer, Flip CX, Copper, HubSpot Sales Hub, HubSpot CRM, Bullhorn Time & Expense, Intercom, BigCommerce, Operations Hub, JobAdder, Shopify, Zendesk Suite

Q. What level of support does Aircall offer?

Aircall offers the following support options:
FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support

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