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Aircall Pricing, Features, Reviews and Alternatives

Aircall product overview

What is Aircall?

Aircall is the cloud-based phone system of choice for modern brands. By seamlessly integrating with the most popular CRM and Helpdesk tools, we help sales and support teams communicate clearly and efficiently. Admins can instantly add numbers from 100+ countries, scale their teams according to seasonality, and gain deep insights through real time analytics. Accessible by desktop and mobile app, Aircall is trusted by over 5000+ companies worldwide. Start a risk-free trial to see Aircall in action.

Key benefits of using Aircall

  • Set up Aircall's call center software for your support and sales team in minutes.
    Instantly get the numbers you need, in any country, and make sure all calls are correctly attended to.

  • No hardware required: just let your team members download the Aircall app to start making and receiving calls instantly!

  • Have your team work faster on calls with a shared call activity feed they can comment and collaborate on.

  • Your customer information in one place. Connect all caller history and records to your CRM, help desk or collaboration software.

  • Aircall’s advanced analytics and data visualization make it easy to present your team’s results and make realtime decisions
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    24/7 (Live rep)
    Email/Help Desk
    Phone Support
    Knowledge Base
    Chat

    Training options

    Live Online
    Videos
    In Person
    Documentation

    Aircall pricing information

    Value for money

    4.3

    /5

    225

    Starting from

    $

    30

    /momonth

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Aircall features

    Functionality

    4.1

    /5

    225
    Total Features102 12 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third Party Integrations
    Alerts/Notifications
    Reporting & Statistics
    Contact Management
    Mobile Access
    Call Recording

    Functionality contenders

    Aircall users reviews

    Overall rating

    4.3

    /5

    225

    Positive reviews

    85%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.36/10
    Rating distribution

    5

    4

    3

    2

    1

    126

    65

    21

    3

    10

    Pros
    The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.

    JB

    Jonathon B.

    It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service.

    HA

    Hristo A.

    Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times.

    SH

    Sheila H.

    Cons
    This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.

    RP

    Ria P.

    Everyone on our staff hated every moment of AirCall. They begged to switch from day one and then everything started going progressively worse.

    Jeff G.

    Sometimes , I loose the connection my user appears in grey colour and I don't receive incoming calls.

    PB

    Prado B.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Aircall has helped our business immensely

    Reviewed 2 months ago

    Aircall has really helped us immensely. Working from home in the early stages of the pandemic was incredibly difficult, so having easy to use systems for our team was important. Initially, we were using hard phones that were required to be plugged directly into the modem. I opted to go with Aircall as it not only allowed us to be free of wires, but gave good insight into when our customers were calling, and recording this information in their HubSpot profile. I found the onboarding process with [SENSITIVE CONTENT HIDDEN] to be amazing.

    Pros

    Aircall's design is incredibly simple and easy for everyone in our business. The integration with HubSpot and Shopify works flawlessly and makes life very simple! The onboarding with the Sydney team was excellent.

    Cons

    The actual audio is very good, though only ever as good as your internet connection. I have only ever had minor issues that have been resolved with the amazing support team very quickly.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Overall amazing!

    Reviewed 10 months ago

    Aircall has been amazing, from the Support guys to the Customer Satisfaction team.

    Pros

    The most important part of Aircall is that we're able to sync the contacts between our different phone lines and add the contact during the calls or afterward. This feature has helped us make things easier for the agents that answer calls every single day of the week.

    Cons

    The only con that I have found from Aircall is the fact that you're not able to use the phone numbers to send or receive text messages. As a Roofing Company, some users choose not to call but to text or email us and the fact that there is no way to check text messages or send them.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Easy to use

    Reviewed 2 months ago
    Pros

    Hi, My team and I are using daily the softwre Aircall to manage our customers calls and requests. Implementing the soft was really easy. Aircall is very easy to use with a friendly interface. Any newcomer to our team is able to know all about the use within a day.

    Cons

    Not so much :) The price of the soft is probably to high for very small and small companies.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    If you like a tons of bugs, features randomly removed, and terrible customer service that costs you money, go for it.

    Reviewed 4 years ago

    Aircall used to be a solid product with fair pricing and good support. I don't know what's changed in side their company, but something has gone wrong and now their product and customer service are suffering.

    Pros

    They have dedicated apps for all the major devices (iOS, Mac, Windows, etc). They have a good website that's easy to find what you're looking for.

    Cons

    I have to begin with the fact that their customer service is horrible and screwed me out of so much money after they changed the product without warning. I was on their enterprise plan and paid for the entire year upfront for all my users and lines. 6 phone lines, 4 users. I was supposed to get an account executive, but was never assigned one until 7 months later when I had a major issue happen and...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Ease of Use - Good Call Quality

    Reviewed 2 months ago

    I liked the service system in the sale and I liked the ease of calls,

    Pros

    Good call quality Easy to use Easy configuration of call equipment Unlimited calling packages by market segments Recordings included

    Cons

    Monthly cost but it is compensated with unlimited calling packages

    Aircall FAQs and common questions

    Aircall has the following pricing plans:
    Starting from: $30.00/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Aircall has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Aircall supports the following languages:
    Spanish, Portuguese, French, English, German


    Aircall supports the following devices:
    Android, iPhone


    Yes, Aircall has an API available for use.


    Aircall integrates with the following applications:
    Salesforce Service Cloud, Tray.io, amoCRM, Integromat, Zoho CRM, Textline, Klaus, Re:amaze, Zapier, Segment, Rippling, Onpipeline, TalentLyft, Pipedrive, QuickMail.io, Gong.io, Microsoft Teams, SalesLoft, FLG, Richpanel, Freshdesk, Nicereply, HappyFox BI, Help Scout, Simplifier, Sakari, Zoho Desk, LeadsBridge, Heymarket, Salesmsg, Salesforce Sales Cloud, SugarCRM, TeamGram, Slack, Modjo, Typeform, noCRM.io, Front, Zendesk Sell, Recruitly, Wingman, Gorgias, Plecto, ExecVision, Refract.ai, EvaluAgent, Toucan Toco, Kustomer, Copper, HubSpot Sales Hub, HubSpot CRM, Intercom, BigCommerce, PieSync, JobAdder, Shopify, Zendesk


    Aircall offers the following support options:
    FAQs/Forum, 24/7 (Live rep), Email/Help Desk, Phone Support, Knowledge Base, Chat

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