Aircall Pricing, Features, Reviews & Comparison of Alternatives

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When customers call businesses, they’d rather speak with someone down the road than across this globe. This need for closeness can trip up businesses with national numbers, however Aircall has developed a solution that enables SMBs to be closer to their customers, regardless of their physical location. The phone support software helps small businesses improve the relationships they have with customers by using local phone numbers in 30 countries.

Beyond providing small businesses with local phone numbers around the globe, Aircall also offers advanced phone support solutions, such as call cascading for teams, shared call inboxes and follow up lists, queuing, analytics, and shared contacts. Aircall’s business users can make and receive telephone calls on their computers or smartphones using the company’s mobile app. Small businesses ultimately sound more professional when they use Aircall’s phone support software.

Aircall provides simplified, professional phone support for businesses of all sizes. The company’s software is designed for startups and customer support teams with between five and 50 people. Most Aircall users work within the technology space, with international and remote operations teams becoming frequent users of the software.

A major piece of Aircall is a desktop app that professionals can use to make and receive telephone calls on their own PCs. The software saves its users time on follow up calls, and integrates with most existing CRM solutions. Businesses that use Aircall can immediately become “local” in multiple countries, all at one time.

• Experience level: All levels
• Industry: All industries
• Business size: Small businesses, mid-size businesses, startups
• Departments/roles: All departments
• Budget/point: Starting at $29 per month, for up to three users
• Example customers: Admitis, PipeTop, Cybèle, Mis Clicks

Call Cascading

Using call cascading, Aircall distributes calls across entire teams or groups. The software either does this in sequence or all at the same time, depending on the settings that the business has chosen. Users have the option to change the cascading order, with a single click, at any time.

Call cascading is one of the ways that you can optimize the time you spend on the phone and connect with callers who might not otherwise leave a voice message. Assign a phone number to multiple people in your company and then define a “priority order.” If the first person who receives the call doesn’t pick up the phone, the call will automatically be routed to the second person in line, and so on. This ensures that prospects always reach someone on the phone, even if their primary sales contacts are outside the office or on another call.

Shared Call Inboxes

Aircall encourages its users to work as teams, with shared call inboxes that offer a complete view of any calls that require a follow up from the business. Users can archive a call when it’s been returned, which lets everyone in the group know that a follow up has been made.

When you log on to your Aircall dashboard and view your shared call inbox, you’ll see a list of all the calls your team has received from potential customers, along with information about whether a follow up is required. You can return calls through Aircall’s desktop or mobile app, and then mark calls as returned once your follow ups are complete. This lets your colleagues know that no more work is required.

Shared Contacts

Great sales teams know that collaboration is imperative to business success. Aircall facilitates this collaboration with shared contacts. Users can share the contacts they create within Aircall with their departments or teams. This ensures that everyone knows who is calling each time the phone rings.

Although you’ll want to share most of your contacts, Aircall also offers a feature that allows you to keep some of your contacts private. This may be beneficial if you have VIP clients or customers whose information you’d rather not share with certain people inside your company.

Local Numbers

Aircall offers its users instant local phone numbers in 30 countries. Rather than calling a national toll free number, customers can dial local telephone numbers when they contact a business that uses Aircall. As a result, customers feel like they’re working with neighborhood businesses, even if the organizations they’re speaking to are actually located across the globe.

Review Aircall’s country coverage, and then chose which local or toll-free numbers you’d like to select. You can port existing phone numbers to Aircall, and route your new numbers to the same location. All incoming calls can be answered from your desktop or connected mobile device.

Aircall offers web hooks and Slack integrations. Future integrations with Zapier and Zendesk are planned, as well.

Aircall will soon be adjusting its pricing to reflect upgraded features and tools for SMBs. The phone support solution will start at $29 per month, for up to three users. Additional users cost $9 per user, per month. The company also offers a premium plan for $99 per month and an Enterprise plan for $399 per month.

• Phone support built for small and mid-size businesses
• Frequently used by startups and customer support teams
• Top features include call cascading, local numbers, and shared inboxes
• Collaboration tools were designed with simplicity in mind
• Decreases the time your team spends following up on missed calls