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Aircall
4.3
(404)

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Phone system for support and sales teams

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Aircall Pricing, Features, Reviews and Alternatives

Aircall product overview

Price starts from

40

Per month

Flat Rate

What is Aircall?

Aircall is the cloud-based phone system of choice for modern brands. By seamlessly integrating with the most popular CRM and Helpdesk tools, we help sales and support teams communicate clearly and efficiently. Admins can instantly add numbers from 100+ countries, scale their teams according to seasonality, and gain deep insights through real-time analytics. Accessible by desktop and mobile app, Aircall is trusted by over 15,000+ companies worldwide. Start a risk-free trial to see Aircall in action.

Key benefits of using Aircall

  • Set up Aircall's call center software for your support and sales team in minutes.
    Instantly get the numbers you need, in any country, and make sure all calls are correctly attended to.

  • No hardware required: just let your team members download the Aircall app to start making and receiving calls instantly!

  • Have your team work faster on calls with a shared call activity feed they can comment and collaborate on.

  • Your customer information in one place. Connect all caller history and records to your CRM, help desk or collaboration software.

  • Aircall’s advanced analytics and data visualization make it easy to present your team’s results and make realtime decisions
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    24/7 (Live rep)
    Knowledge Base
    Chat
    Email/Help Desk
    Phone Support

    Training options

    Live Online
    Videos
    In Person
    Documentation

    Aircall pricing information

    Value for money

    4.0

    /5

    404

    Starting from

    40

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Aircall features

    Functionality

    4.1

    /5

    404

    Total features

    98

    15 categories

    Most valued features by users

    Third Party Integrations
    Reporting/Analytics
    API
    Alerts/Notifications
    Activity Dashboard
    Reporting & Statistics
    Contact Management
    Call Recording

    Functionality contenders

    Aircall users reviews

    Overall Rating

    4.3

    /5

    404

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.46/10
    Rating distribution

    5

    4

    3

    2

    1

    225

    114

    35

    5

    25

    Pros
    The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.
    It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service.
    Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times.
    Cons
    This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.
    Everyone on our staff hated every moment of AirCall. They begged to switch from day one and then everything started going progressively worse.
    Sometimes , I loose the connection my user appears in grey colour and I don't receive incoming calls.

    Overall rating contenders

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    Shane M.

    Co-Founder & CEO

    Restaurants, 11-50 employees

    Review source

    Overall Rating

    Issues with reporting

    Reviewed 2 years ago

    Transcript

    Shane: I'm Shane, I'm the CEO and I'd rate your call a 2 out of 5 and for more reviews like this click...

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    Monica M.

    Co-founder

    Food & Beverages, 51-200 employees

    Review source

    Overall Rating

    Aircall for Small Businesses

    Reviewed 2 years ago

    Transcript

    Speaker 1: Hi, I'm Monica. I'm a co-founder, and I give AirCall a four out of five. So for more reviews...

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    Ram V.

    Telecommunications, 51-200 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Aircall - One of the best VOIP dialers in the market now

    Reviewed a year ago

    We can reach out to all our inbound leads with quick TAT because of Aircall - This has impacted our sales pipeline in a super positive manner.

    Pros

    Their integration with Hubspot - All calls we make are automatically exported to our CRM with notes. This helps for reporting purposes. The call quality is generally good and UI is very fluid as well.

    Cons

    The connectivity issues (jitters, call quality issues) are very frequent. Prospects have complained that they see a local number from a different country when we make calls to them.

    Vendor response

    Hi Ram, Thank you for taking the time to share your Aircall experience with us! We love to hear your team is benefiting from our HubSpot integration :) Regarding the connectivity and caller ID issues you have been experiencing, please send us more details via support.aircall.io so our teams can assist further. Best, Leslie from Aircall

    AW
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    Andrew W.

    Automotive, 51-200 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    AirCall makes handling incoming/outgoing phone calls very easy

    Reviewed 3 years ago

    We moved all our staff to working from home and needed a way to have the same functionality with our remote workers as we had in our office with extensions, hunt groups etc.

    Pros

    The desktop client works really well as an endpoint for presence and call handling.

    Cons

    The "IVR" flow is pretty limited in its functionality but it was sufficient for our basic needs.

    AS
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    Ashwin S.

    Telecommunications, 1-10 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Poor business phone system, unethical billing

    Reviewed 2 years ago

    Bottom line: If you are looking for a decent business phone system that offers decent quality phone calls and user experience, please look elsewhere. You shouldn’t be reading this review either, I would never recommend this company to any business owners. There are multiple companies around, I would advice you to check them out. Good luck!

    Pros

    Integrates with salesmsg to send out mass sms

    Cons

    I had moved from Vonage to Aircall for my business phone system. I wanted to use salesmsg to send out mass marketing sms to my customers and the only company that salesmsg recommends to be integrated for voice calling feature was Aircall. Within few hours of using the Aircall app I find myself using a sub par business phone system. The cellphone app is extremely unrefined, lots of bugs and many features...

    Vendor response

    Thank you for sharing your feedback. We understand that it can be frustrating when you purchase a tool for your business that isn't quite working the way you need it to. We try to make our app as user friendly as possible, but of course there are several factors that are sometimes out of our control and can lead to unexpected user issues. Should you ever decide to give Aircall another try, I'd recommend...

    RB
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    Rosette B.

    Machinery, 1,001-5,000 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Extraordinary Experience/Great Softphone I utilized up until this point

    Reviewed 3 months ago
    Pros

    Aircall is extremely simple to utilize. It just should be designed once. It is so natural to investigate for sound issues and loads quick, which I appreciate about Aircall. I once utilized a softphone that heaps for 30 minutes, which was depleting.

    Cons

    I love everything about Aircall. Perhaps an idea from me is to further develop how phone calls function. I would likely need it more clear and, if conceivable, to leave the call when I'm not required any longer.

    JC
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    Jared C.

    Education Management, 51-200 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Solid Value - Reliable, Easy to Set Up, and Use

    Reviewed 7 months ago

    Aircall has been very easy to implement and maintain, and our users find the UI and other features easy to use and effectively help them perform their functions. Some internal development and use of external tools might be required in order to tailor the system to fit your org's needs, but the reasonable cost, aforementioned ease of deployment and use, and Aircall's developer friendly API far outweigh any drawbacks.

    Pros

    Aircall has been a very reliable and easy to implement tool for our org. The UI on both the end-user and admin side of things are intuitive, and easy to learn and use. New users are able to effectively use the system with very minimal training. Aircall is also reasonably priced and when paired with the ease of deployment and use makes the tool a good value.

    Cons

    Ability to natively integrate with other tools (eg. a CRM) is hit or miss, but something that is seemingly being expanded. In addition, both because of the above or depending on the complexity of the particular org's phone system use case, routing and other features may require the purchase of external tools or internal development in order to meet those expectations.

    Vendor response

    Hi Jared, thank you for such a detailed and positive review. It has made our day! 💚 We're super happy to hear how reliable and easy you've found our products. We do hear your comments about external tools and would love to hear more - would you like to share further details with our teams? You can do so by submitting a ticket to support.aircall.io. 🤓 Cheers! - Anthony from Aircall

    Aircall FAQs

    Q. What type of pricing plans does Aircall offer?

    Aircall has the following pricing plans:
    Starting from: $40.00/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of Aircall?

    Aircall has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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    Q. What languages does Aircall support?

    Aircall supports the following languages:
    English, French, German, Italian, Norwegian (Bokmal), Spanish

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    Q. Does Aircall support mobile devices?

    Aircall supports the following devices:
    Android, iPhone

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    Q. Does Aircall offer an API?

    Yes, Aircall has an API available for use.

    See alternatives

    Q. What other apps does Aircall integrate with?

    Aircall integrates with the following applications:
    Salesforce Service Cloud, Tray.io, Avoma, Kommo, eDesk, Make, MaestroQA, Zoho CRM, HappyFox Help Desk, Textline, Bullhorn ATS & CRM, BigID.me, Missive, Klaus, ActiveCampaign, Reecall, Re:amaze, Zapier, Enthu, Zoho Flow, Segment, Rippling, Onpipeline, Playvox, TalentLyft, Pipedrive, Outreach, Freshsales, QuickMail.io, Gong.io, Microsoft Teams, Geckoboard, SalesLoft, FLG, Richpanel, Appy Pie, Freshdesk, Nicereply, HappyFox BI, Help Scout, Simplifier , Sakari, Zoho Desk, LeadsBridge, SnapCall, Heymarket, Leadcamp, Salesmsg, Salesforce Sales Cloud, tool4staffing, SugarCRM, Mindtickle, TeamGram, Crisp, Slack, Chorus, Modjo, Typeform, noCRM.io, Front, Daton, Fire Tiger, Zendesk Sell, Recruitly, Clari Copilot, Gorgias, Plecto, ExecVision, Refract, monday.com, EvaluAgent, Toucan, Kustomer, Flip CX, Copper, HubSpot Sales Hub, HubSpot CRM, Bullhorn Time & Expense, Intercom, BigCommerce, Operations Hub, JobAdder, Shopify, Zendesk Suite

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    Q. What level of support does Aircall offer?

    Aircall offers the following support options:
    FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support

    See alternatives

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