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Aircall Pricing, Features, Reviews and Alternatives

Aircall product overview

What is Aircall?

Aircall is the cloud-based phone system of choice for modern brands. By seamlessly integrating with the most popular CRM and Helpdesk tools, we help sales and support teams communicate clearly and efficiently. Admins can instantly add numbers from 100+ countries, scale their teams according to seasonality, and gain deep insights through real time analytics. Accessible by desktop and mobile app, Aircall is trusted by over 5000+ companies worldwide. Start a risk-free trial to see Aircall in action.

Key benefits of using Aircall

Set up Aircall's call center software for your support and sales team in minutes.
Instantly get the numbers you need, in any country, and make sure all calls are correctly attended to.

No hardware required: just let your team members download the Aircall app to start making and receiving calls instantly!

Have your team work faster on calls with a shared call activity feed they can comment and collaborate on.

Your customer information in one place. Connect all caller history and records to your CRM, help desk or collaboration software.

Aircall’s advanced analytics and data visualization make it easy to present your team’s results and make realtime decisions

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

FAQs/Forum

24/7 (Live rep)

Email/Help Desk

Phone Support

Knowledge Base

Chat

Training options

Live Online

Videos

In Person

Documentation

Awards & recognitions

Awarded in 1 category in 2021

Aircall pricing information

Value for money

4.3

225

Starting from

/momonth

Pricing options

Free plan

Subscription

Free trial

Pricing range

start trial view pricing plans

Value for money contenders

Aircall

Value for money

Aircall features

Functionality

4.1

225

Total Features102 12 categories

Most valued features by users

Reporting/Analytics

API

Third Party Integrations

Alerts/Notifications

Reporting & Statistics

Contact Management

Mobile Access

Call Recording

Aircall users reviews

Overall rating

4.3

225

Positive reviews

85%

Write a review

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.36/10

Rating distribution

126

Pros

The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.

Jonathon B.

It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service.

Hristo A.

Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times.

Sheila H.

Cons

This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.

Ria P.

Everyone on our staff hated every moment of AirCall. They begged to switch from day one and then everything started going progressively worse.

Jeff G.

Sometimes , I loose the connection my user appears in grey colour and I don't receive incoming calls.

Prado B.

Read all reviews

Overall rating contenders

Aircall

Overall rating

Warrick N.

Food & Beverages, 11-50 employees

Used daily for 6-12 month

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Share this review:

Aircall has helped our business immensely

Reviewed 2 months ago

Aircall has really helped us immensely. Working from home in the early stages of the pandemic was incredibly difficult, so having easy to use systems for our team was important. Initially, we were using hard phones that were required to be plugged directly into the modem. I opted to go with Aircall as it not only allowed us to be free of wires, but gave good insight into when our customers were calling, and recording this information in their HubSpot profile. I found the onboarding process with [SENSITIVE CONTENT HIDDEN] to be amazing.

Pros

Aircall's design is incredibly simple and easy for everyone in our business. The integration with HubSpot and Shopify works flawlessly and makes life very simple! The onboarding with the Sydney team was excellent.

Cons

The actual audio is very good, though only ever as good as your internet connection. I have only ever had minor issues that have been resolved with the amazing support team very quickly.

Alex F.

Consumer Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Share this review:

Overall amazing!

Reviewed 10 months ago

Aircall has been amazing, from the Support guys to the Customer Satisfaction team.

Pros

The most important part of Aircall is that we're able to sync the contacts between our different phone lines and add the contact during the calls or afterward. This feature has helped us make things easier for the agents that answer calls every single day of the week.

Cons

The only con that I have found from Aircall is the fact that you're not able to use the phone numbers to send or receive text messages. As a Roofing Company, some users choose not to call but to text or email us and the fact that there is no way to check text messages or send them.

Alexandre C.

Luxury Goods & Jewelry, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9/10

Share this review:

Easy to use

Reviewed 2 months ago

Pros

Hi, My team and I are using daily the softwre Aircall to manage our customers calls and requests. Implementing the soft was really easy. Aircall is very easy to use with a friendly interface. Any newcomer to our team is able to know all about the use within a day.

Cons

Not so much :) The price of the soft is probably to high for very small and small companies.

Allen W.

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support

Share this review:

If you like a tons of bugs, features randomly removed, and terrible customer service that costs you money, go for it.

Reviewed 4 years ago

Aircall used to be a solid product with fair pricing and good support. I don't know what's changed in side their company, but something has gone wrong and now their product and customer service are suffering.

Pros

They have dedicated apps for all the major devices (iOS, Mac, Windows, etc). They have a good website that's easy to find what you're looking for.

Cons

I have to begin with the fact that their customer service is horrible and screwed me out of so much money after they changed the product without warning. I was on their enterprise plan and paid for the entire year upfront for all my users and lines. 6 phone lines, 4 users. I was supposed to get an account executive, but was never assigned one until 7 months later when I had a major issue happen and...

Eidner R.

E-Learning, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9/10

Share this review:

Ease of Use - Good Call Quality

Reviewed 2 months ago

I liked the service system in the sale and I liked the ease of calls,

Pros

Good call quality Easy to use Easy configuration of call equipment Unlimited calling packages by market segments Recordings included

Cons

Monthly cost but it is compensated with unlimited calling packages

Read all reviews

Aircall FAQs and common questions

Q. What type of pricing plans does Aircall offer?

Aircall has the following pricing plans:
Starting from: $30.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

Q. Who are the typical users of Aircall?

Aircall has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Aircall support?

Aircall supports the following languages:
Spanish, Portuguese, French, English, German

Q. Does Aircall support mobile devices?

Aircall supports the following devices:
Android, iPhone

Q. Does Aircall offer an API?

Yes, Aircall has an API available for use.

Q. What other apps does Aircall integrate with?

Aircall integrates with the following applications:
Salesforce Service Cloud, Tray.io, amoCRM, Integromat, Zoho CRM, Textline, Klaus, Re:amaze, Zapier, Segment, Rippling, Onpipeline, TalentLyft, Pipedrive, QuickMail.io, Gong.io, Microsoft Teams, SalesLoft, FLG, Richpanel, Freshdesk, Nicereply, HappyFox BI, Help Scout, Simplifier, Sakari, Zoho Desk, LeadsBridge, Heymarket, Salesmsg, Salesforce Sales Cloud, SugarCRM, TeamGram, Slack, Modjo, Typeform, noCRM.io, Front, Zendesk Sell, Recruitly, Wingman, Gorgias, Plecto, ExecVision, Refract.ai, EvaluAgent, Toucan Toco, Kustomer, Copper, HubSpot Sales Hub, HubSpot CRM, Intercom, BigCommerce, PieSync, JobAdder, Shopify, Zendesk

Q. What level of support does Aircall offer?

Aircall offers the following support options:
FAQs/Forum, 24/7 (Live rep), Email/Help Desk, Phone Support, Knowledge Base, Chat