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Phone system for support and sales teams
Aircall Pricing, Features, Reviews and Alternatives
Aircall product overview
What is Aircall?
Aircall is the cloud-based phone system of choice for modern brands. By seamlessly integrating with the most popular CRM and Helpdesk tools, we help sales and support teams communicate clearly and efficiently. Admins can instantly add numbers from 100+ countries, scale their teams according to seasonality, and gain deep insights through real-time analytics. Accessible by desktop and mobile app, Aircall is trusted by over 15,000+ companies worldwide. Start a risk-free trial to see Aircall in action.
Key benefits of using Aircall
Instantly get the numbers you need, in any country, and make sure all calls are correctly attended to.
Typical customers
Platforms supported
Support options
Training options
Aircall pricing information
Value for money
4.0
/5
404
Starting from
40
Per month
Flat Rate
Pricing options
Value for money contenders
Aircall features
Functionality
4.1
/5
404
Total features
98
15 categories
Most valued features by users
Functionality contenders
Aircall users reviews
Overall Rating
4.3
/5
404
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.46/10
225
114
35
5
25
Jeff G.
Overall rating contenders
Shane M.
Co-Founder & CEO
Restaurants, 11-50 employees
Review source
Transcript
Shane: I'm Shane, I'm the CEO and I'd rate your call a 2 out of 5 and for more reviews like this click...
Monica M.
Co-founder
Food & Beverages, 51-200 employees
Review source
Transcript
Speaker 1: Hi, I'm Monica. I'm a co-founder, and I give AirCall a four out of five. So for more reviews...
Ram V.
Telecommunications, 51-200 employees
Used daily for 1-2 years
Review source
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We can reach out to all our inbound leads with quick TAT because of Aircall - This has impacted our sales pipeline in a super positive manner.
Their integration with Hubspot - All calls we make are automatically exported to our CRM with notes. This helps for reporting purposes. The call quality is generally good and UI is very fluid as well.
The connectivity issues (jitters, call quality issues) are very frequent. Prospects have complained that they see a local number from a different country when we make calls to them.
Hi Ram, Thank you for taking the time to share your Aircall experience with us! We love to hear your team is benefiting from our HubSpot integration :) Regarding the connectivity and caller ID issues you have been experiencing, please send us more details via support.aircall.io so our teams can assist further. Best, Leslie from Aircall
Andrew W.
Automotive, 51-200 employees
Used daily for less than 6 months
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We moved all our staff to working from home and needed a way to have the same functionality with our remote workers as we had in our office with extensions, hunt groups etc.
The desktop client works really well as an endpoint for presence and call handling.
The "IVR" flow is pretty limited in its functionality but it was sufficient for our basic needs.
Ashwin S.
Telecommunications, 1-10 employees
Used daily for less than 6 months
Review source
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Bottom line: If you are looking for a decent business phone system that offers decent quality phone calls and user experience, please look elsewhere. You shouldn’t be reading this review either, I would never recommend this company to any business owners. There are multiple companies around, I would advice you to check them out. Good luck!
Integrates with salesmsg to send out mass sms
I had moved from Vonage to Aircall for my business phone system. I wanted to use salesmsg to send out mass marketing sms to my customers and the only company that salesmsg recommends to be integrated for voice calling feature was Aircall. Within few hours of using the Aircall app I find myself using a sub par business phone system. The cellphone app is extremely unrefined, lots of bugs and many features...
Thank you for sharing your feedback. We understand that it can be frustrating when you purchase a tool for your business that isn't quite working the way you need it to. We try to make our app as user friendly as possible, but of course there are several factors that are sometimes out of our control and can lead to unexpected user issues. Should you ever decide to give Aircall another try, I'd recommend...
Rosette B.
Machinery, 1,001-5,000 employees
Used daily for 6-12 months
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Aircall is extremely simple to utilize. It just should be designed once. It is so natural to investigate for sound issues and loads quick, which I appreciate about Aircall. I once utilized a softphone that heaps for 30 minutes, which was depleting.
I love everything about Aircall. Perhaps an idea from me is to further develop how phone calls function. I would likely need it more clear and, if conceivable, to leave the call when I'm not required any longer.
Jared C.
Education Management, 51-200 employees
Used daily for 6-12 months
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Aircall has been very easy to implement and maintain, and our users find the UI and other features easy to use and effectively help them perform their functions. Some internal development and use of external tools might be required in order to tailor the system to fit your org's needs, but the reasonable cost, aforementioned ease of deployment and use, and Aircall's developer friendly API far outweigh any drawbacks.
Aircall has been a very reliable and easy to implement tool for our org. The UI on both the end-user and admin side of things are intuitive, and easy to learn and use. New users are able to effectively use the system with very minimal training. Aircall is also reasonably priced and when paired with the ease of deployment and use makes the tool a good value.
Ability to natively integrate with other tools (eg. a CRM) is hit or miss, but something that is seemingly being expanded. In addition, both because of the above or depending on the complexity of the particular org's phone system use case, routing and other features may require the purchase of external tools or internal development in order to meet those expectations.
Hi Jared, thank you for such a detailed and positive review. It has made our day! 💚 We're super happy to hear how reliable and easy you've found our products. We do hear your comments about external tools and would love to hear more - would you like to share further details with our teams? You can do so by submitting a ticket to support.aircall.io. 🤓 Cheers! - Anthony from Aircall
Aircall FAQs
Aircall has the following pricing plans:
Starting from: $40.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Aircall?
Q. What languages does Aircall support?
Q. What other apps does Aircall integrate with?
Aircall integrates with the following applications:
Salesforce Service Cloud, Tray.io, Avoma, Kommo, eDesk, Make, MaestroQA, Zoho CRM, HappyFox Help Desk, Textline, Bullhorn ATS & CRM, BigID.me, Missive, Klaus, ActiveCampaign, Reecall, Re:amaze, Zapier, Enthu, Zoho Flow, Segment, Rippling, Onpipeline, Playvox, TalentLyft, Pipedrive, Outreach, Freshsales, QuickMail.io, Gong.io, Microsoft Teams, Geckoboard, SalesLoft, FLG, Richpanel, Appy Pie, Freshdesk, Nicereply, HappyFox BI, Help Scout, Simplifier , Sakari, Zoho Desk, LeadsBridge, SnapCall, Heymarket, Leadcamp, Salesmsg, Salesforce Sales Cloud, tool4staffing, SugarCRM, Mindtickle, TeamGram, Crisp, Slack, Chorus, Modjo, Typeform, noCRM.io, Front, Daton, Fire Tiger, Zendesk Sell, Recruitly, Clari Copilot, Gorgias, Plecto, ExecVision, Refract, monday.com, EvaluAgent, Toucan, Kustomer, Flip CX, Copper, HubSpot Sales Hub, HubSpot CRM, Bullhorn Time & Expense, Intercom, BigCommerce, Operations Hub, JobAdder, Shopify, Zendesk Suite
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