Aircall vs Avaya UCaaS

Ringover

Convoso

DialedIn CCaaS

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Convoso is a software uses advanced conversational AI to automate customer interactions for call centers. It understands complex inputs and customer intent, responding naturally in voice and text while handling tasks like scheduling callbacks, sending reminders, and qualifying leads. Unlike basic IVR systems, it engages in conversations, improving sales cycle efficiency and freeing human agents for more productive work.

DialedIn is a scalable, easy-to-use CCaaS solution for any inbound, outbound or blended call center with at least five seats. They improve efficiency, optimize operations, and boost service with advanced dialing options, intelligent call routing, seamless CRM integration and real-time analytics.

Make every phone conversation count and give time back to your reps with 100+ CRM, Helpdesk, and software integrations.

Call Recording

Call Logging

Call Routing

Call Monitoring

Queue Management

Reporting/Analytics

Caller ID

Contact Management

Call Scripting

Some users say Aircall provides valuable features at a reasonable price, and some reviewers find the pricing easy to understand and appreciate essential functionalities included. However, some users report high per-user costs and expensive add-ons, and some reviewers feel recent price increases reduce competitiveness.

Value for money

The Aircall integrations most frequently cited by reviewers are: HubSpot CRM (a CRM product rated 4.6 out of 5 for its integration with Aircall) and Salesforce Sales Cloud (a CRM product, 4.4).

Integrations

Reviews for Aircall come from a wide variety of industries, including computer software (11% of reviewers), information technology and services (8%), and internet (8%). The most frequent use case for Aircall cited by reviewers is call center operations (47% of reviewers).

Aircall

Web-based

iPhone

Windows

Android

RingEX

JustCall

CloudTalk

Kixie PowerCall

Dialpad

Twilio

Zoiper

RingCX

Talkdesk

Zendesk Suite

Zoom Workplace

Readymode

CallTools

Grasshopper

Freshcaller

Essentials

Professional

Custom

Unreliable call management experience

Customer Support Specialist

Aircall, in the time up until I was a user, was having service disruptions that affected our ability to provide service

80% of reviewers feel negative about Aircall’s call handling. Some users report frequent call disconnections, dropped calls, and issues with placing callers on hold or returning to calls. Reviewers indicate that unexpected service interruptions and sudden shutdowns disrupt business operations. They say problems with accessing call data after cancellation and limitations with call disposition add to their frustration. Users find these issues particularly disruptive for sales and support teams who rely on consistent and reliable call management.

Frequent technical glitches

Sales and Client Success

My biggest issue is the constant small inconvenient glitches and bugs that happen especially on the android version of the app.

76% of reviewers feel negative about Aircall’s bugs and issues. Users report encountering persistent glitches, crashes, and inconsistencies across both desktop and mobile apps. Reviewers say bugs affect integrations with CRMs, cause app instability, and lead to problems with features like Power Dialer. They indicate that these technical issues disrupt daily operations and require frequent troubleshooting. Some users mention that bug fixes are slow to arrive, and ongoing technical problems make the software less reliable for regular business use.

Slow and unhelpful support

The customer service support is quite appalling and it can be hard to get an answer to change account details or correct billing issues.

38% of reviewers feel negative about Aircall’s customer support. Users say support responses are often slow and sometimes fail to resolve issues, especially with billing or technical problems. Reviewers report difficulty reaching support, unhelpful or generic answers, and challenges with account management. Some users feel abandoned after becoming customers, and indicate that support is not proactive in addressing urgent concerns. They mention that these support shortcomings can add stress and delay resolution when problems arise.

Smooth and fast onboarding

Team Lead

Onboarding was smooth and every question was answered effectively.

Head of Sales

Training and onboarding was efficient too.

95% of reviewers feel positive about Aircall’s onboarding process. Users think the setup is quick and straightforward, often taking just minutes to deploy across teams. They say onboarding new agents is easy, with little effort required from employees. Reviewers indicate that the initial training and support during onboarding are responsive and effective, helping teams get up to speed rapidly. Some users report that the process is efficient for both small startups and multinational setups, and they value the user-friendly dashboard that simplifies deployment and configuration.

Comprehensive and useful features

GTM Lead

Aircall's most useful feature is being able to work systematically through a list with it's PowerDialer.

Intake Specialist

I like the many features Aircall has along with the ease of use.

90% of reviewers feel positive about Aircall’s features. Reviewers appreciate the range of functionalities, such as the PowerDialer, analytics, and reporting tools, which help improve performance and efficiency. Users say the features are intuitive, user-friendly, and meet the needs of small businesses and startups. They value having all essential tools in one place without unnecessary bloat. Some users mention that Aircall continues to add new features and improvements, and they find the available options effective for daily operations and team collaboration.

Seamless CRM and app integrations

93% of reviewers feel positive about Aircall’s integrations. Users say the software connects easily with popular CRMs like HubSpot, Salesforce, and Zendesk, as well as other business tools such as Slack and Shopify. Reviewers appreciate that integrations streamline workflows, automate processes, and improve productivity by syncing data across platforms. They report that setting up integrations is fast and straightforward, saving time and reducing manual work. Many users highlight the importance of integration for tracking, reporting, and ensuring all relevant information is accessible during calls.

Intuitive and simple interface

Business Data Analyst

The UI on both the end-user and admin side of things are intuitive, and easy to learn and use.

Technical Operations Manager

The UI is easy and intuitive enough that I trust my non-tech savvy teammates to be able to easily co-administer.

99% of reviewers feel positive about Aircall’s ease of use. Reviewers appreciate that the interface is intuitive for both end-users and admins, making it simple to learn and use daily. They find it quick to implement, requiring minimal training even for non-technical team members. Users say the platform streamlines workflows and is practical for remote and office-less businesses. They indicate that adding users and managing accounts is straightforward, and the design is clean without unnecessary complexity. Many users report that Aircall quickly becomes an essential, hassle-free part of their daily work routine.

online store owner

Aircall is great for ecommerce because it allows remote customer support, integrates with business tools, and offers call tracking.

Usage of phone numbers not very flexible (cant be easily re-assigned or changed), so whenever expanding or having a different local setup, routing is required

Customer Concierge

Aircall does not have the feature to recall your frequently used speaker and microphone device and you have to select it every time you login.

Sales Manager

What I appreciated most about Aircall was its seamless integration capabilities and user-friendly interface, which significantly enhanced our team's efficiency and communication

Operations core

Additionally, I was able to track my past calls, which makes it highly recommendable for my work tasks.

VP of GTM

This enables our entire team to call seamlessly from Hubspot and all the reporting including activity etc is seamlessly pulled into Hubspot so we get a clear accurate reflection of the output across the organisation.

Course Advisor

We use it regularly at our job role and the ability to click a button next to each phone number saves so much time!

It does exactly what you need it to do, enables me to call sales leads all over the world and gives me phone numbers from multiple nationalities.

Operations Manager

The analytics are transformational compared to our previous system, and it makes understanding your call pick-up rates, peak times and outbound call timings really easy.

Customer Success Manager

When leaving a voicemail for someone you are calling, you’re not able to see your own mobile number to leave this in the message.

IT Manager

The solution is reasonably priced and provides great features for small and medium-sized businesses to create call flows from toll free or local numbers.

Chief Executive Officer

Frequent hidden prices in the "new" or accesible features per plan.

It just requires minimum of 3 users, so if you're a solo business owner than not so beneficial for a single person I guess!

Client Services Manager

Uses AI to help create custom messages and responses.

Manager

I also managed to pay for "AI convo summaries" which I never was able to work with.

Aircall has been a crucial tool for us as we've significantly enhanced our call tracking capability across a significant team.

Regional Director

Our use case is providing emergency phone numbers to our clients.

Lead product development

We tried to use the provided transcript but they were just wrong and generally of bad quality.

You can also copy configuration from similar IVRs to save time when creating new call flows.

It can take quite a long time to get a response from customer support if you have an issue.

I am writing this review because it is likely the ony way management will even look into my case and give me some sort of reply.

Aircall is very easy to set up administering new numbers in seconds and creating workflows that enable automation and efficiency.

SMS interface a bit clunky, doesnt recognize landline unless the SMS has already been sent

Business Development Representative

It makes it really easy to call from a 'local' number, making it more likely you'll get through to your prospects, vs calling from an unknown abroad number.

Aircall can be rather expensive which can be difficult if you want to ensure everyone in your commercial team is using the technology.

Easy to switch between landline and mobile numbers for calling out.

The first person that took over our onboarding wasn't half bad.

I used aircall daily in my sales role to reach out to prospects all over the globe.

Director

our package should include a free local number, while in our invoice, we get charged for that number even though we followed all the instructions from the account manager

Sales and Marketing Coordinator

I like that you can transfer a call to a number outside of your Aircall account and that you can speak with the person first before transferring the call.

Director of Customer Success

CUstomer success team is non existent, numbers are spam and blocked

Part Sales

Aircall is a simple software that integrates with hubspot incredibly well.

In addition, both because of the above or depending on the complexity of the particular org's phone system use case, routing and other features may require the purchase of external tools or internal development in order to meet those expectations.

I worked with Aircall for a few months as a CSM, calling from Poland to the UK and USA.

Now it is much quicker with click to dial.

Operations Analyst

For some reason, calls that are longer than 1 hour are not always displaying recording links in Salesforce, but they are available directly in Aircall.

After paying $10,000 for an account that we never got to use due to a delay in training and porting of numbers, we were left without the service we needed and with no way to recover our funds.

Inside Sales

Aircall is your one-stop-shop for all call center needs.

Marketing & Growth ops

We also use it so send automatic SMS's and also to log recordings into hubspot.

the call quality is very bad, or even horrible, our sales reps complained a lot of noises, and 50% of the time we used it, we had this problem every 15 minutes, and eventually did not get fixed

 Advanced Systems Engineer

Call quality is quite solid and call recording and queuing features are great to made call management efficient.

Hiring Associate

There are 2 options in the HISTORY section.i) Calls and ii) MessagesThe calls section has the Filter Option enabled, which allows sorting by date, teammates, call type, number, and tags.ii) MessagesThis section gets greyed out hence you are not able to search.

Content Analyst

You can also have a single account but multiple users based in different offices which facilitates things a lot.

Project Manager

Several pricing options were presented to us, which we decided to select the monthly fee (higher cost) to have this flexibility. If they told us, at that time that the contract was forced to one year, we would have contracted the annual price (since it is cheaper) or most likely the service would not be contracted at all. After you sign the letter of intention and give your credit card for billing the Customer service is non-existent, the real product is meh (far from you are shown in the demos), and overly pricey when comparing to other options.

Call Management

Phone System

Call Handling

Billing Issues

Call Quality

Customer Support

Team Collaboration

International Calling

Mid-size Business

Large Enterprises

Small Business

Freelancers

Users think Aircall offers valuable features at a reasonable or affordable price, especially compared to some enterprise-level solutions. Some reviewers find the pricing easy to understand and appreciate the inclusion of essential functionalities without extra cost. Reviewers appreciate the ease of setup and integration as part of the value. However, some users report that the cost per user is high and that add-ons, such as advanced analytics, increase the overall price. Some reviewers feel recent price increases make Aircall less competitive, and a few indicate dissatisfaction with pricing transparency and contract terms.

Avaya UCaaS (formerly Avaya Aura Contact Center) is a unified communications platform businesses of all sizes across a range of industries. The solution enables flexible hybrid working for agents at home or in the office, and combines Avaya Cloud Office, Avaya Spaces, and Avaya Enterprise Cloud.

Avaya UCaaS

Linux

Basic

Senior Account Manager

Call history, setting up queues, and ease of use.  

Group Manager - Training

The lack of innovation is actually creating a gap and bringing in other products.

It has been a stable, cheaper than other same kind of products and a go to product for a lot of companies.

Claims Service Specialist

Sometimes the calls drop completely or won’t transfer/conference over.

Customer care specialist

I really don't have too many cons, I wish it kept a better log of disconnected calls.

Marketing Coordinator

The web meeting option helped us consolidate other services into Avaya and the instant messaging is a great time-saver between departments.

Controller

There is nothing that I can think of as the phone system works well for us.

I have trained people on Avaya for more than 15 years.

The Avaya system is really two parts for us: a fully customizable phone and the content hub.

Call center representative 

so you know how to track/monitor call logs, and incoming/outgoing and missed calls

BU HYBRID IT MANAGER

The product is comprehensive and provides good functionality.

Poor quality comes in the form of audible clicks, pops, voice distortion, or ultimately dropped calls.

Senior Regional Accountant

Due to the covid pandemic, I have been forced to use remote communication software to be able to carry out online meetings and videoconferences with my potential clients and all work personnel, I have been implementing Avaya OneCloud and so far I have not found something that may displease me, since this platform is quite innovative and has an excellent user interface.

We are pleased with their phones and service and have used Avaya for over 8 years.

I really like the software overall, it’s really good if you have a lot of calls coming in and you need a software that saves that data for you

I also like how it let me see how many calls were in the queue for the software we used

Customer Service Agent

The ringing was very loud and nerve wracking.

Freelancer

Only that sometimes, the system has gone down but it has always come back very quickly and have not lost any business or work due to it.

Entirely dependable and if the framework goes down it's back up almost instantly.

Engineer I

The lack of user friendly interface, contant disconnecting

Enterprise IT Engineer

The upgrade process is cumbersome, the setup just feels like it is constantly being added to instead of a fresh approach and a new platform and the ability to trial features just does not feel fluid, a complete upgrade is sometimes required just to see if the product fits.

Talent Acquisition Partner

Analyst

Avaya CM is a product that we use for corporate telephony, this is possible since the environment is internal and many integrations are not necessary.

Onboarding Coordinat

great for big, small, medium companies, you are able to see in which Aux your personnel is, so you can track their time on their calls or their non productive time, great!!

Aircall vs Avaya UCaaS Comparison (2026)

Aircall

Avaya UCaaS

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives