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Avaya UCaaS
5
53
4
24
3
12
2
2
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Unified communications platform
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Avaya UCaaS - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: August 2026
Avaya UCaaS overview
What is Avaya UCaaS?
Avaya UCaaS (formerly Avaya Aura Contact Center) is a unified communications platform businesses of all sizes across a range of industries. The solution enables flexible hybrid working for agents at home or in the office, and combines Avaya Cloud Office, Avaya Spaces, and Avaya Enterprise Cloud. The all-in-one platform serves to engage employees and empower agents to deliver personalized experiences to customers across all touchpoints, including chat, voice, and video.
Starting price
Alternatives
with better value for money
Pros & Cons
Features
Ease of Use
Phone Support
Technical Support
Information and Reports
Avaya UCaaS’s user interface
Avaya UCaaS review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.2
Features
4.4
Ease of use
4.3
Customer support
4.1
Reviews sentiment
What do users say about Avaya UCaaS?
Users say Avaya UCaaS offers robust call management, allowing them to handle multiple calls, monitor queues, and easily transfer or forward calls. They appreciate features like caller ID, conferencing, and the ability to work from home, though some mention occasional call quality issues and a need for better support or updated features.
Reviewers indicate the platform is user-friendly and easy to learn, with many finding it intuitive for daily tasks. They feel the system provides a wide range of features and reliable performance, but some think the interface looks outdated and upgrades can be cumbersome.
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Who uses Avaya UCaaS?
Based on 92 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Avaya UCaaS's key features
Most critical features, based on insights from Avaya UCaaS users:
All Avaya UCaaS features
Features rating:
Avaya UCaaS alternatives
Avaya UCaaS
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Zendesk Suite
Starting from
55
/user
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Nextiva
Starting from
25
/user
Per month
Avaya UCaaS integrations (0)
Integrations rated by users
We looked at 92 user reviews to identify which products are mentioned as Avaya UCaaS integrations and how users feel about them.
Integration rating: 4.0 (1)
Integration rating: 4.0 (1)
“Because PestPac fulfills our needs, and it is more of an optional add on for us to use FieldRoutes”
Chloe L.
CSR
Integration rating: 2.0 (1)
“It is essentially how we communciate with our customers in the field.”
Stephen G.
General Manager
Avaya UCaaS support options
Typical customers
Platforms supported