Aircall vs Genesys Cloud CX

RingEX

CXone Mpower

8x8 Work

CloudTalk

JustCall

Avaya UCaaS

Compare Aircall and Genesys Cloud CX based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Ringover

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Convoso

Convoso is a software uses advanced conversational AI to automate customer interactions for call centers. It understands complex inputs and customer intent, responding naturally in voice and text while handling tasks like scheduling callbacks, sending reminders, and qualifying leads. Unlike basic IVR systems, it engages in conversations, improving sales cycle efficiency and freeing human agents for more productive work.

DialedIn CCaaS

DialedIn is a scalable, easy-to-use CCaaS solution for any inbound, outbound or blended call center with at least five seats. They improve efficiency, optimize operations, and boost service with advanced dialing options, intelligent call routing, seamless CRM integration and real-time analytics.

Make every phone conversation count and give time back to your reps with 100+ CRM, Helpdesk, and software integrations.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Archiving & Retention

Assignment Management

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Callback Scheduling

Call Center Management

Call Conferencing

Call Disposition

Caller ID

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Screening

Call Scripting

Call Tagging

Call Tracking

Call Tracking Metrics

Call Transfer

Chat/Messaging

Collaboration Tools

Commenting/Notes

Communication Management

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Customer History

Customizable Reports

Dashboard

Data Import/Export

Donor Management

Employee Activity Monitoring

File Transfer

For Nonprofits

Fundraising Management

Inbound Call Center

Integrations Management

Interaction Tracking

List Management

Live Chat

Manual Dialer

Mobile Access

Monitoring

Multi-Channel Communication

Multiple User Accounts

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Phone Key Input

Power Dialer

Predictive Dialer

Preview Dialer

Prioritization

Progressive Dialer

Purchasing & Receiving

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Recording

Remote Access/Control

Reporting/Analytics

Reporting & Statistics

SIP Trunking

SMS Messaging

Softphone

Tagging

Task Management

Text to Speech

Third-Party Integrations

Time Zone Tracking

Unified Communications

Video Conferencing

Virtual Call Center

Voice Customization

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Some users say Aircall provides valuable features at a reasonable price, and some reviewers find the pricing easy to understand and appreciate essential functionalities included. However, some users report high per-user costs and expensive add-ons, and some reviewers feel recent price increases reduce competitiveness.

Value for money

The Aircall integrations most frequently cited by reviewers are: HubSpot CRM (a CRM product rated 4.6 out of 5 for its integration with Aircall) and Salesforce Sales Cloud (a CRM product, 4.4).

Integrations

Reviews for Aircall come from a wide variety of industries, including computer software (11% of reviewers), information technology and services (8%), and internet (8%). The most frequent use case for Aircall cited by reviewers is call center operations (47% of reviewers).

Aircall

Web-based

iPhone

Windows

Android

Essentials

Professional

Custom

online store owner

Aircall is great for ecommerce because it allows remote customer support, integrates with business tools, and offers call tracking.

Usage of phone numbers not very flexible (cant be easily re-assigned or changed), so whenever expanding or having a different local setup, routing is required

Customer Concierge

Aircall does not have the feature to recall your frequently used speaker and microphone device and you have to select it every time you login.

Sales Manager

What I appreciated most about Aircall was its seamless integration capabilities and user-friendly interface, which significantly enhanced our team's efficiency and communication

Operations core

Additionally, I was able to track my past calls, which makes it highly recommendable for my work tasks.

VP of GTM

This enables our entire team to call seamlessly from Hubspot and all the reporting including activity etc is seamlessly pulled into Hubspot so we get a clear accurate reflection of the output across the organisation.

Course Advisor

We use it regularly at our job role and the ability to click a button next to each phone number saves so much time!

Head of Sales

It does exactly what you need it to do, enables me to call sales leads all over the world and gives me phone numbers from multiple nationalities.

Operations Manager

The analytics are transformational compared to our previous system, and it makes understanding your call pick-up rates, peak times and outbound call timings really easy.

Customer Success Manager

When leaving a voicemail for someone you are calling, you’re not able to see your own mobile number to leave this in the message.

IT Manager

The solution is reasonably priced and provides great features for small and medium-sized businesses to create call flows from toll free or local numbers.

Chief Executive Officer

Frequent hidden prices in the "new" or accesible features per plan.

It just requires minimum of 3 users, so if you're a solo business owner than not so beneficial for a single person I guess!

Client Services Manager

Uses AI to help create custom messages and responses.

Manager

I also managed to pay for "AI convo summaries" which I never was able to work with.

Aircall has been a crucial tool for us as we've significantly enhanced our call tracking capability across a significant team.

Regional Director

Our use case is providing emergency phone numbers to our clients.

Lead product development

We tried to use the provided transcript but they were just wrong and generally of bad quality.

You can also copy configuration from similar IVRs to save time when creating new call flows.

It can take quite a long time to get a response from customer support if you have an issue.

I am writing this review because it is likely the ony way management will even look into my case and give me some sort of reply.

Aircall is very easy to set up administering new numbers in seconds and creating workflows that enable automation and efficiency.

Customer Support Specialist

Aircall, in the time up until I was a user, was having service disruptions that affected our ability to provide service

SMS interface a bit clunky, doesnt recognize landline unless the SMS has already been sent

Business Development Representative

It makes it really easy to call from a 'local' number, making it more likely you'll get through to your prospects, vs calling from an unknown abroad number.

Aircall can be rather expensive which can be difficult if you want to ensure everyone in your commercial team is using the technology.

Easy to switch between landline and mobile numbers for calling out.

The first person that took over our onboarding wasn't half bad.

I used aircall daily in my sales role to reach out to prospects all over the globe.

Director

our package should include a free local number, while in our invoice, we get charged for that number even though we followed all the instructions from the account manager

Sales and Marketing Coordinator

I like that you can transfer a call to a number outside of your Aircall account and that you can speak with the person first before transferring the call.

Director of Customer Success

CUstomer success team is non existent, numbers are spam and blocked

Part Sales

Aircall is a simple software that integrates with hubspot incredibly well.

Business Data Analyst

In addition, both because of the above or depending on the complexity of the particular org's phone system use case, routing and other features may require the purchase of external tools or internal development in order to meet those expectations.

I worked with Aircall for a few months as a CSM, calling from Poland to the UK and USA.

Now it is much quicker with click to dial.

Operations Analyst

For some reason, calls that are longer than 1 hour are not always displaying recording links in Salesforce, but they are available directly in Aircall.

After paying $10,000 for an account that we never got to use due to a delay in training and porting of numbers, we were left without the service we needed and with no way to recover our funds.

Inside Sales

Aircall is your one-stop-shop for all call center needs.

Marketing & Growth ops

We also use it so send automatic SMS's and also to log recordings into hubspot.

the call quality is very bad, or even horrible, our sales reps complained a lot of noises, and 50% of the time we used it, we had this problem every 15 minutes, and eventually did not get fixed

The customer service support is quite appalling and it can be hard to get an answer to change account details or correct billing issues.

GTM Lead

Aircall's most useful feature is being able to work systematically through a list with it's PowerDialer.

 Advanced Systems Engineer

Call quality is quite solid and call recording and queuing features are great to made call management efficient.

Hiring Associate

There are 2 options in the HISTORY section.i) Calls and ii) MessagesThe calls section has the Filter Option enabled, which allows sorting by date, teammates, call type, number, and tags.ii) MessagesThis section gets greyed out hence you are not able to search.

Content Analyst

You can also have a single account but multiple users based in different offices which facilitates things a lot.

Project Manager

Several pricing options were presented to us, which we decided to select the monthly fee (higher cost) to have this flexibility. If they told us, at that time that the contract was forced to one year, we would have contracted the annual price (since it is cheaper) or most likely the service would not be contracted at all. After you sign the letter of intention and give your credit card for billing the Customer service is non-existent, the real product is meh (far from you are shown in the demos), and overly pricey when comparing to other options.

Aircall vs Genesys Cloud CX Comparison (2026)

Aircall

Genesys Cloud CX

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives