Aircall vs VoIP.ms

Ringover

Convoso

DialedIn CCaaS

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Convoso is a software uses advanced conversational AI to automate customer interactions for call centers. It understands complex inputs and customer intent, responding naturally in voice and text while handling tasks like scheduling callbacks, sending reminders, and qualifying leads. Unlike basic IVR systems, it engages in conversations, improving sales cycle efficiency and freeing human agents for more productive work.

DialedIn is a scalable, easy-to-use CCaaS solution for any inbound, outbound or blended call center with at least five seats. They improve efficiency, optimize operations, and boost service with advanced dialing options, intelligent call routing, seamless CRM integration and real-time analytics.

Client Services Manager

It can take quite a long time to get a response from customer support if you have an issue.

Director of Customer Success

CUstomer success team is non existent, numbers are spam and blocked

Make every phone conversation count and give time back to your reps with 100+ CRM, Helpdesk, and software integrations.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Archiving & Retention

Assignment Management

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Callback Scheduling

Call Center Management

Call Conferencing

Call Disposition

Caller ID

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Screening

Call Scripting

Call Tagging

Call Tracking

Call Tracking Metrics

Call Transfer

Chat/Messaging

Collaboration Tools

Commenting/Notes

Communication Management

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Customer History

Customizable Reports

Dashboard

Data Import/Export

Donor Management

Employee Activity Monitoring

File Transfer

For Nonprofits

Fundraising Management

Inbound Call Center

Integrations Management

Interaction Tracking

List Management

Live Chat

Manual Dialer

Mobile Access

Monitoring

Multi-Channel Communication

Multiple User Accounts

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Performance Metrics

Phone Key Input

Power Dialer

Preview Dialer

Prioritization

Progressive Dialer

Purchasing & Receiving

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Recording

Remote Access/Control

Reporting/Analytics

Reporting & Statistics

Scheduling

SIP Trunking

SMS Messaging

Softphone

Tagging

Task Management

Text to Speech

Third-Party Integrations

Time Zone Tracking

Unified Communications

User Management

Video Conferencing

Virtual Call Center

Voice Customization

Voice Mail

Voicemail Transcription

VoIP

Some users say Aircall offers valuable features at a reasonable price, and reviewers appreciate the affordable cost and included integrations. However, some reviewers feel pricing is steep for add-ons, and they report inflexible contracts and limited analytics unless paying more.

Value for money

The Aircall integrations most frequently cited by reviewers are: HubSpot CRM (a CRM product rated 4.6 out of 5 for its integration with Aircall) and Salesforce Sales Cloud (a CRM product, 4.4).

Integrations

Reviews for Aircall come from a wide variety of industries, including computer software (11% of reviewers), information technology and services (8%), and internet (7%). The most frequent use case for Aircall cited by reviewers is call center operations (47% of reviewers).

Aircall

Web-based

iPhone

Windows

Android

RingEX

JustCall

CloudTalk

Kixie PowerCall

Dialpad

Twilio

RingCX

Talkdesk

Zendesk Suite

Zoom Workplace

Readymode

CallTools

Grasshopper

Freshcaller

Essentials

Professional

Custom

Unresolved billing problems

Founder

This went on for over 3 months with about 5 exchanges back and forth until I had enough and asked to cancel.    When I go to cancel they basically said too bad, you signed a year long contract and have continued to charge me even though I ported all my phone numbers back to old service provider.  

After paying $10,000 for an account that we never got to use due to a delay in training and porting of numbers, we were left without the service we needed and with no way to recover our funds.

91% of reviewers feel negative about Aircall’s billing issues. Some users report unexpected charges, difficulty canceling accounts, and lack of refunds for unused services. Reviewers indicate that invoices are unclear and often not broken down, making it hard to track payments. They say the billing team is unresponsive and sometimes unethical, with forced contracts and charges for features not used. Some reviewers find that price structures are inflexible, and disputes over charges are rarely resolved satisfactorily, leading to frustration and financial loss.

Disruptive call management flaws

Customer Support Specialist

Aircall, in the time up until I was a user, was having service disruptions that affected our ability to provide service

80% of reviewers feel negative about Aircall’s call handling. Some users report frequent call disconnects, dropped calls, and inability to return to calls placed on hold. Reviewers indicate that service interruptions and sudden shutdowns impact their ability to make or receive calls, affecting business operations. They say accessing call logs and recordings after cancellation is impossible, and certain features like voicemail and disposition management are limited. Some reviewers find porting numbers and training problematic, leading to missed calls and customer dissatisfaction.

Persistent technical glitches

Sales and Client Success

My biggest issue is the constant small inconvenient glitches and bugs that happen especially on the android version of the app.

76% of reviewers feel negative about Aircall’s bugs and issues. Some users report frequent app crashes, glitches, and inconsistencies across devices, especially on mobile. Reviewers indicate that bugs affect integrations with CRMs and cause errors in call data. They say reporting and dashboard features are unreliable due to technical problems, and fixes take a long time or are not addressed. Some reviewers find weekly technology issues disruptive, and they mention that communicating bugs to support is frustrating and often unproductive.

Slow and unhelpful support

The customer service support is quite appalling and it can be hard to get an answer to change account details or correct billing issues.

39% of reviewers feel negative about Aircall’s customer support. Some users report delays in receiving assistance and difficulty resolving account or billing issues. Reviewers indicate that support teams provide basic answers without addressing underlying problems, and responses to tickets can take days. They say reaching customer service is challenging, and the customer success team is often non-existent or unresponsive. Some reviewers find that support is confusing and slow, leading to dissatisfaction and unresolved concerns.

Quick and easy onboarding

Team Lead

Onboarding was smooth and every question was answered effectively.

Head of Sales

Training and onboarding was efficient too.

92% of reviewers feel positive about Aircall’s onboarding process. Some users report that deployment is fast, requiring minimal effort from their teams. Reviewers appreciate the intuitive management console and professional support during initial setup and training. They indicate that agents can get up to speed quickly, and onboarding is smooth for multinational setups. Some reviewers find the onboarding team responsive and helpful, making the transition to Aircall straightforward for startups and SMBs. They say installation on employee workstations is easy and efficient.

Comprehensive feature set

GTM Lead

Aircall's most useful feature is being able to work systematically through a list with it's PowerDialer.

91% of reviewers feel positive about Aircall’s features. Some users say the platform offers all essential functions for their business, including tools like PowerDialer and analytics. Reviewers appreciate that features are intuitive and do not bloat the software, making it suitable for small businesses and startups. They indicate that task management and reporting features help streamline workflows. Some reviewers find that Aircall continually adds new features and improvements, and they value the compact design that keeps everything accessible in one place.

Clean and accessible interface

91% of reviewers feel positive about Aircall’s user interface. Some users report that the layout is simple, clean, and easy to navigate, helping them organize calls and access features quickly. Reviewers appreciate the intuitive dashboard and clear labeling, which supports multitasking and efficient workflow. They indicate that both desktop and mobile apps are visually pleasing and straightforward to use. Some reviewers find the interface minimalistic yet powerful, allowing agents to get started without confusion and making daily operations more pleasant.

Seamless workflow integrations

92% of reviewers feel positive about Aircall’s integrations. Some users say the platform connects effortlessly with popular CRMs like HubSpot, Salesforce, and Zendesk, streamlining call logging and workflow management. Reviewers appreciate that integrating with third-party apps boosts productivity and saves time. They indicate that setup is quick, and syncing information between systems is reliable. Some reviewers find the developer-friendly API and easy connection to eCommerce platforms valuable, and mention that integration with helpdesk tools enhances customer support and reporting capabilities.

Intuitive daily usability

Technical Operations Manager

The UI is easy and intuitive enough that I trust my non-tech savvy teammates to be able to easily co-administer.

Business Data Analyst

The UI on both the end-user and admin side of things are intuitive, and easy to learn and use.

99% of reviewers feel positive about Aircall’s ease of use. Some users report that the app is intuitive for both tech-savvy and non-technical teammates, making onboarding straightforward. Reviewers appreciate how quickly they can set up and start using the platform, noting that daily tasks are simplified and efficient. They indicate that the software requires minimal training, and its design helps them integrate Aircall into their routine seamlessly. Some reviewers find adding users and managing workflows easy, and say the platform is practical for remote work and everyday business operations.

VR, call routing, business hours, shared inboxes, call tagging, and analytics provide everything a growing team needs to manage calls professionally.

Usage of phone numbers not very flexible (cant be easily re-assigned or changed), so whenever expanding or having a different local setup, routing is required

Customer Concierge

Aircall does not have the feature to recall your frequently used speaker and microphone device and you have to select it every time you login.

They kept blaming it on upstream provider and giving new reasons why I can't text, I would fix them wait forever only to be denied texting again.  

Getting started was incredibly fast — numbers can be provisioned in just a few clicks, and onboarding new team members takes minutes, not days.

Operations core

Additionally, I was able to track my past calls, which makes it highly recommendable for my work tasks.

online store owner

Aircall is great for ecommerce because it allows remote customer support, integrates with business tools, and offers call tracking.

Operations Manager

The analytics are transformational compared to our previous system, and it makes understanding your call pick-up rates, peak times and outbound call timings really easy.

Customer Success Manager

When leaving a voicemail for someone you are calling, you’re not able to see your own mobile number to leave this in the message.

IT Manager

The solution is reasonably priced and provides great features for small and medium-sized businesses to create call flows from toll free or local numbers.

Chief Executive Officer

Frequent hidden prices in the "new" or accesible features per plan.

Sales Manager

What I appreciated most about Aircall was its seamless integration capabilities and user-friendly interface, which significantly enhanced our team's efficiency and communication

Native Salesforce integration: This is, by far, one of Aircall's biggest strengths.

Course Advisor

We use it regularly at our job role and the ability to click a button next to each phone number saves so much time!

You can also copy configuration from similar IVRs to save time when creating new call flows.

VP of GTM

This enables our entire team to call seamlessly from Hubspot and all the reporting including activity etc is seamlessly pulled into Hubspot so we get a clear accurate reflection of the output across the organisation.

SMS interface a bit clunky, doesnt recognize landline unless the SMS has already been sent

Business Development Representative

It makes it really easy to call from a 'local' number, making it more likely you'll get through to your prospects, vs calling from an unknown abroad number.

It just requires minimum of 3 users, so if you're a solo business owner than not so beneficial for a single person I guess!

Aircall vs VoIP.ms Comparison (2026)

Aircall

VoIP.ms

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives